Uplisting Software

4.92 / 5 (24)

About Uplisting


Uplisting is a cloud-based hotel management solution that helps small to midsize vacation rental businesses manage bookings, customer support, housekeeping, commission, payments and more. It allows users to import bookings from various websites such as Airbnb, HomeAway and Booking.com.

Primary features of Uplisting include real-time syncing, calendar management, credit card payments validation, reporting and dedicated client/owner portal. The platform offers automation tools that enable users to create custom guest messages with personalized templates and filter queries based on source, type and status. Additionally, its automated cleaning scheduler allows users to create turnover tasks, invite cleaning teams and send alerts.

Uplisting integrates with various third-party applications such as Zoho Books, Google sheets, ClickSend, Hellosign, Mailchimp and Zapier. The product is available on a per month subscription pricing and support is extended via email and online helpdesk.



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Supported Operating System(s):

Web browser (OS agnostic)

24 Reviews of Uplisting

Average User Ratings

Overall

4.92 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(22)

4 stars

(2)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 24 reviews

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August 2018

Peter from Kudu Apartments & Vacation Rentals

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Good-Bye Double Bookings (Thank God)

From Vincent to the (ever increasing) support team .... I have been very pleased. The pricing is fair. The product lives up to what was promised and to top it off ... Uplisting is not sitting on their behinds and resting on what they have done. Rather updates with new features, new bells and whistles are coming in like a constant stream. A true commitment to moving forward as suggestions and recommendations from users are listened to, analysed and often (very often) implemented. Now that's a forward facing company.

Pros

The number "1" feature for us is that if a client books one of our units, Uplisting immediately blocks the dates on all platforms. We used to (occasionally when doing this manually) end up having another party book the same days and than the trouble of cancelling one party over the other ....
Second item that we love; the calendar updates. One area, one entry and ALL platforms are updated. It would take a whole day to go from platform to platform and do this manually.
These two items alone, make Uplisting indispensable to us.

Cons

I wish I could have everything I have on my laptop mirrored on my iPhone. But .... is that a CON? Not really.

February 2019

Matthew from York Holiday

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Solves the problems you actually have with Airbnb, product direction & support both 💯

Pros

The team are on to a winner with uplisting - it's thoroughly modern web software for managing multiple listings on Airbnb. It's also the only way I could consider listing on booking.com (after years on Airbnb), and has paid for itself through the extra bookings that generated. I've also been really happy to see it manage prices in a smart way, and send consistent, automatic replies to guests.

Cons

uplisting is trying to drive multiple booking sites, all with different interfaces and assumptions. It exposes what it can do for you, even if the result is inconsistent. So I needed to dive in and understand more of the underlying booking platforms than I wanted. Messaging is an active area of development - so you can sometimes only see the messages you've sent, not the ones you've received.

It's not clear what it's doing in the background - has it finished? Has it done what I wanted? Some more feedback or logs would be useful.

(every negative has been backed up with a reassuring support experience, and often feature fixes weeks later)

Response from Uplisting of

Replied February 2019

Hi Matthew, Thanks so much for your review, we really appreciate you taking the time to do this. We've released a few updates to the inbox recently (filtering and ordering) and in the next day or two will also release the ability to close/archive and to star/prioritise messages. You'll also see full Booking.com message conversations very very soon!

January 2017

Sian from Donegal Manor Holiday Homes

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

January 2017

Simple to use and excellent customer support

I signed up to Uplisting after a recommendation from a friend. The bain of my life was filling out availabilities on individual calendars on a daily basis. It's a couple of hours in a season which was totally wasted. Once I got set up with Uplisting (great help to do that) that all changed. I update availabilities once on Uplisting and everything is synced with Airbnb and Homeaway etc. Uplisting does not have a few features that are common on other platforms. They don't have guest communications for example, so it's a bit limited in that way. I have been assured that in future there will be automated emails and the like. They also don't have a website page to accept bookings, however for us most of our bookings come through the booking channels so this isn't really an issue. We've tried a website page before with little use. The price is a little bit more than others that I've looked at but it's worth every penny for the peace of mind that everything just works and the almost instant customer support. I have never experienced a double booking with Uplisting.

Pros

Ease of use
Customer support
Confidence that everything works

Cons

No guest communications

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Easy & fast to setup + great support

Pros

- Fast & reliable at syncronising bookings across channels - I switched to Uplisting from another channel manager that didn't syncronise fast enough and caused me to recieve double bookings.
- Integration with Stripe, reporting invalid credit cards back to Booking.com and automatically charging on Booking - saves me a few minutes on each booking.
- Automated messaging - works with both Airbnb and Booking.com. Guests love the instant confirmation message after booking, which wasn't always possible. I also have a scheduled message for after checkout - asking the guests for feedback and a review.
- Clear roadmap of development (they share their plan trello.com)
- Fixed price per listing
- Instant support via intercom

Cons

- No mobile apps, but the website is mobile brower friendly.
- Automated messages could be improve with some more customisation options.

January 2019

Roderick from Baraka for Sustainable Tourism

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2019

Affordable, reliable, and improving

Overall, we've had a very positive experience with Uplisting. I would highly recommend them to people in the industry. Although there are perhaps other alternative software providers that are better integrated with other platforms, these alternative are often out of the budget of many clients. The system is also improving bi-weekly on average and the customer support is second to none.

Pros

() Cheaper than similar competitors
() Easy to use
() Multi-user software
() Great Customer support
() Fantastic integrations with external programmes - (we're currently using Airbnb, booking.com and Zapier. We're also hoping to take advantage of their integrations with Tripadvisor and Home & Away once the time is right)
() Pricing can be manage easily
() Continuous improvements with estimated delivery of these improvements

Cons

() Not fully integrated (messaging) with booking.com yet (although this should be coming through soon we hear) and this may also be the case with other platforms, such as tripadvisor and home & away (I've yet to try the two)
() Sometimes slow to deliver upon improvements despite initial planning

July 2018

Joshua from JMarketing

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Excellent for managing & automating properties

It cut my time managing properties down to a fraction of what it was.

Pros

With all the templated emails, my management time across 5 properties is down to a fraction of what it use to be. The cleaners know their job, the guests have all the information at their fingertips. I am rarely ever called on

Cons

It's evolving, so you need to learn the new features as they are released... naturally. I really don't have anything bad to say, this is a great team and great product.

July 2018

Helen from Real Estate

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2018

Uplisting is a great two in one - a channel manager as well as auto answering app

Saves time on automated responses and joint calendar view for multiple accounts and properties

Pros

Great customer support and willingness to listen and help, as well as build new features based on clients feedback

Cons

Customisation and options choice - with messages we have to adapt to pre-set timing and settings - can have our own type of messages. lack of e-intelligence - tool that can prepopulate FAQ answers based on key words in the inquiry - however this is not the end of the world and the price we pay for Uplisting is good value for money -

June 2018

Michéal from AirManaged

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Seamless software with very attentive customer service

Uplisting saves us time, money and resources. It has enabled us to concentrate on growing our business and not spend more time then required on tasks that we can manage with Uplisting.

Pros

We've been using Uplisting since we started managing short term rentals and we couldn't have grown so quick without their software. We now manage over 100 properties and Uplisting works just as well as it did with 3 properties.

Cons

I would like to have a more visual reporting dashboard but I can get all the information I need from the reports they provide.

June 2019

Leonardo from Vacation Homes 4U

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2019

Best Channel Manager Ever I tested and used

I testes a couple of channel managers before and now I found my last one, UpListing! The best!

Pros

Guys, first I'm a IT guy. Of course my point are based on my IT view as well and my Property management view ;)

1- easy to use and user friendly
2- best customer service EVER
3- price :)
4- reliability against overbooking
5- automated messages
6- integrations with Zapier and Stripe

Also I tested (Rentals United, Lodgify and Stays.net, Smoobu) and Uplisting is the best one for small property managements (like mine company).

Cons

1- Uplisting do not have own public API (Remember I'm a IT guy and developed some own small systems to help me to manage my properties, like Schlage door code automation)
2- little amount of tags to build your own personalized messages
3- no mobile APP - Website is responsive but not too much user friendly on mobile view

July 2018

Emily from Hearth & Hollow Homes

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

The BEST customer support, hands-down. They are so responsive

Automation

Pros

Always innovating and adding new features. Extremely quick to respond. There is honestly little not to love about Uplisting. I manage soon to be 3 properties using it and it's so very convenient. Takes a lot of manual work off my plate. Love the messaging feature as well.

Cons

I would prefer a prettier user interface, but it's absolutely, not something I would leave over.

July 2018

Karl from AirDublin

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2018

A great piece of tech to help users of short term properties

Helps stop double bookings

Pros

Customer service is top notch and the software is easier to use and more cost effective than most others on the market

Cons

I am not tech saavy and its probable my fault but I would always like things to be easier to use and more intuitive. More use of colour would be good too

May 2018

Martin from Wolfhouse

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0