7shifts Software

Pros

Its easy to use and if i didn't understand something my rep was very helpful and went through things more than once.

Cons

I have nothing bad to say about the program nor the employees. Highly recommend to anyone that is considering using the program 7Shifts.

Pros

The ability for staff to communicate via the messaging app and to swap shifts without making it convoluted for the manager.

Cons

The "Business Decline" and "Close" designation and the assumed time for these notes. Overall, I would like more open-ended options for hours.

This software previously helped us save time and implement clear communication. It now is unusable and has little to no benefit.

Pros

7Shifts has a clean website that is easy to use when it is up. The best thing about the software was how it worked before they updated the system to be unusable and increased their prices by almost 600%.

Cons

7Shifts' new tools are not thoughtful and don't work with other systems. They have overhauled their system and the new system consistently has issues that make the website and apps unusable. Additionally, the regular system crashes come as 7shifts went from a very reasonable a month depending on the size of your business, to $57 for what we were paying a month for previously. Poor support along with a "Sorry! You are SOL" way of doing business makes 7Shifts a must avoid. Every update from 7Shifts has also included problem after problem. While the system to sign up for their service never goes down, the apps and website are now regularly unusable.

Ease of scheduling.

Pros

Easy to use. Costs less than most competitors. Staff uses it everyday to look at their schedules. Managers use it look at shift notes.

Cons

Not too much to say. Micros charges a monthly fee to integrate with 7Shifts. Aside from that, we haven't found too much to not like.

Pros

I love the app! Specifically the messaging portion. I can very easily message any of my employees privately or as a group.

Cons

They haven¿t integrated with my POS brink. I feel once this happens 7 shifts will be more useful for me than ever before.

way less time spent on scheduling than before. Also, it puts the impetus on the employees to take a more active role in their own scheduling. They feel more in charge and, as a result, more responsibility.

Pros

It's easy to use, the price is right, it is way better than our old paper system, and it shares scheduling responsibility with the employees

Cons

Using the 7punches app on our time clock Android tablets can be quirky sometimes. Sometimes, it loses connection or doesn't save punches. Most of the time it works well, however.

Pros

Being able to get it to my employees electronically.

Cons

I cannot show an employee in 2 different positions. ie If the cook and cashier, they can only be listed with one of the two groups, not both.

Pros

like that I can include events and notes - the staff like looking on line for schedule - I personally like that if someone cant work - I no longer have to spend time texting staff to cover - they put their shift up to bid on

Cons

sometimes hard to get back to where I need to be to eliminate old notes - never can find it! lol
trying to find a way to print the schedule so it is condensed but no job titles - my schedule is 2 pages now instead of 1 - like to not waste as much paper - just because I still print schedule to post

Better staff and schedule management. would like to get more into the integrations and how to get the best out of that in terms of budgeting.

Pros

Well Designed and simple to use. Each staff member is able to control their schedule in a much more efficient way, causing less errors.

Cons

Could to with a weekly view on the app for the administrator role to be able to see easier as they are often on the go when working with schedules.

already posted in review

Pros

*Ability to modify manager log book sections.
*Roles / Time frames
*Ability to view schedule based on time frames to make sure there aren't any holes in the schedules (you won't miss filling a spot needed!)
*When customer service is live and can chat online, you get quick helpful responses

Cons

*customer service offline- not helpful. Poor responses and long response times
*server down for over 4 hours and no real reason why on it took them so long to realize it was down
*print functions are horrible
*you pay for better package but you canNOT see the sections you now have access to (which I paid for!) Ridiculous you can't see it on a printable version or for each employee. Only a manager can see it
*glitches in posting in manager log on phone versus online. Since they couldn't replicate the error, they can't fix it. Lame... I sent pictures as proof, yet they can't figure out their programming issue?
*They need to fix a plethora of issues. I can't remember them all off the top of my head

Pros

The shift Pool for employees is an easy tool to minimize my involvement in shift trades. I can simply choose to approve or deny.

Cons

I dont like the new update that changes the group order in which employees are listed for the scheduled week.

Pros

Our employees find the access and communication tools to be fantastic.

I like building a schedule in as little as an hour, and then being able to communicate the schedule with my team prior to posting it.

The mobile app is really nice and easy to use.

Cons

I actually don't have much to complain about. I wish that the integration with Toast worked better, but it isn't bad.

time savings, better communication with staff regarding their schedules, payroll management allowing us to see and save

Pros

The communication of shift changes and alerts as well as the ease of doing the schedule with the drag and drop features, love the punch clock feature especially showing the schedule vs actual

Cons

editing punches half the staff you have to type in the time where as many the times appear as a drop down allowing you to edit with the mouse

Pros

The app. Other than that and it calculates labor dollars not much else I like about the program. To hard to use.

Cons

To hard to assign shifts and move them. Sometimes they float back to where the were. Also after making changes no need to save it just accepts all changes. In case you want to put back to normal you can't.

Pros

Ease of use, and ties in to our POS system. Helps us schedule to budget, and monitor any potential overages before they happen.

Full visibility of what is happening in the restaurants at all times. Schedules, manager log book, requests for time off, availability changes... system shows you everything immediately. It's amazing!

Pros

Program is user friendly and has exceeded all my needs. It is more of my errors that hinder anything. The software has been great. When I have an issue because of something I did wrong, again, service is impeccable!

Cons

If I had to nitpick, I would say that when I or any of my managers "X" the window, it should automatically log them out. Or after no use for a set time, auto log them out.

Pros

Ability of staff to trade shifts, give up shifts and request times off. Makes it a lot easier when filling in the names to fill a shift from template

Cons

Make it easier to print daily lineup and schedule. Too many clicks in order to bring up the PDF which then required additional clicks

Pros

The is price right for what you get and it is fairly easy to use. I enjoyed the messaging aspect of it too.

Cons

You can't copy and paste shifts and it doesn't have a scheduler (at least my version), perhaps other version do. I would also like an integration with breadcrumb in order to enforce clock in times. It would be nice to have an rsvp system for when an event is announced such as training or a class

Pros

No glitches, easy to plug in data, many features. I can add an unlimited amount of employees and you can't beat the price. Phone app is excellent

Cons

None to speak of really. There is a little bit of confusion when there are multiple "open shifts" and multiple people claim the same one and the other is still available.

Scheduling, timely announcements to employees, manager log book is super helpful to keep track of daily restaurant happenings.

Pros

Covenience. It's easy to connect with my employees on a timely basis. I'm able to send out announcements, easily find their information and have all their requests and availability in one place.

Cons

The few glitches we've had, have screwed up our schedule when we sent it out which can cause chaos once it's posted. Other than those small issues, it's been pretty simple and easy to use