7 Shifts for restaurant schedule Management

My managers and employees love it.

Pros

It is easy to use and anybody with a phone can have easy access to their schedule, send messages using it, and letting anybody know about changes. It is a very practical and professional tool for the schedules that we use in our Restaurant. We have the scheduling available on our P/R processor, but we prefer to pay for this service as it is more agile and practical than our P/R company.

Cons

To be honest, I do not have any complaints, but we only use the scheduling module as we have other systems.

Game changing app!

Overall it’s great! Customer service is my biggest reason for using 7shifts!!!! Questions get addressed the same day! If there’s a glitch or a feature request, they listen and will try to implement on their next update. This app has come a long way. The app is ever evolving and I see new features being added from time to time. Love the support and love the evolution. Price is also fair. 100% will recommend to any businesses!

Pros

A super all-in-one app that does pretty much everything. Scheduling, to time clocking, to event calendar, to messaging, to task assigning. Price is fair and function is easy to use.

Cons

Messaging within the app is slow and unreliable. Amount of notifications received is too much and not easily customizable. Not having the ability to show a staff’s shift from another department that work multiple departments when printing is kind of a bummer (if I am scheduled to work as a manager in admin department, I will not show up in the restaurant department even though I am assigned and appear on schedule).

It’s Okay

Pros

When choosing the highest cost package, you will have access to the most basic necessary functions. They do not charge base level employees to use the app

Cons

Some functions change without first being informed (although they state that they always inform prior to a change). Their beta testing due diligence leaves something to be desired. If they are unable to duplicate an error even if you can prove it exists, they refuse to fix it saying they are incapable of doing so. They make their customers pay for basic functions through the most costly package I used to use 7ahifts for over 4 years. I was looking at using them again for a different restaurant. However, the salesperson I encountered was a typical salesperson and never talked to me like they cared about the company Where I’m currently employed. Instead I was told stats about how I wouldn’t find a program cheaper, that they weren’t gouging those who wanted the basic functions I pointed at, and multiple other aspects in which I was wrong. When I pointed that out, he proceeded to raise his voice at me, chuckled and attempted to carry on I hung up on him at that point of the conversation I would have never signed a contract with this individual. Hopefully other sales reps actually care about potential customers

Great for small business with lots of moving parts!

It pays for itself in employee management. Time off, scheduling, basic HR tasks (address, phone #, hire date, etc.) are great things to utilize.

Pros

I absolutely adore 7Shifts. To start off with a HUGE bonus, they have a free app for employees, so that already helps get this software in the pockets of those you're reaching. I only have 10 employees, but they are all being pulled in different directions/departments, so we're able to keep up with time off requests, coordinate with other managers and see what shifts covered where all in one place. It's incredibly easy to use once you get used to it!

Cons

I don't like that you can't post events for certain departments. Ex: the taproom has trivia on Wednesday. The Brewery has a brew day, cleaning, etc. scheduled and there's not a brewery specific place to post. This is small, but something that would help. I would also LOVE an end of day logbook feature.

Stacked and Folded Social House Review of 7Shifts

Overall it is a solid product, very happy with it!! I feel it blows Hot Schedules out of the water!!

Pros

Ease of use, lay out, certain reports. Ease for staff to communicate and input their availability and time off requests. It is user friendly on the front end.

Cons

Better labor forecasting, actual v forecasted, Day part labor separation ( lunch v dinner) and real-time labor v forecasted v last week ( or last quarter or last year). Being able to break down the sales by day part along with labor would be fantastic. Also the "optimal labor" tool is pretty weak and the graph used is not helpful. Tip pooling or tip reporting enhancements. I have three cashiers on, having them the program able to split up the group tips by hours worked on that shift.