Helpful and Easy to Use

Overall, it's easy and convenient to use and cheaper than some of the similar apps.

Pros

You can work from the website or from the app which is convenient if you're bouncing between locations. On the website, I can preset shift times for faster scheduling. You can set multiple roles which is beneficial for staff that do multiple things. You can assign an hourly to each role as well, so you can see an approximation of your labor for the week.

Cons

Unfortunately, the preset shift times do not translate over to the app so you do have to manually do it which takes a little more time. Although I have my preference set to get push notifications for almost all the app features, they don't always come through.

Best Decision

I wish all companies had a team like 7 Shifts! Such a joy to work with. They love their job and are not just a sales department. Their support and development teams are just as good as their front line sales because they can really believe in their product and deliver what they are promising. First class!

Pros

We can maximize profit by scheduling exactly where needed with forecasting We can create a schedule in minutes verses an hour We can eliminate scheduling employees on requested days off or outside of their availability Employees can update availability, time off without bothering management Employees find a replacement for their shift after schedule is posted instead of bothering management Managers can monitor labor in real time on phone app dashboard report We use the 'engage' report as a positive way to eliminate attendance issues (late, no show, sick, change schedule, etc) Employees can access by phone or computer Employees can provide immediate shift feedback at end of shift Managers can distribute hours and tasks evenly and monitor Managers love the communication notification. One memo can be distributed to all or certain department to inform of last minute specials or even announce an employees birthday

Cons

To be honest, my list has dwindled of items I like least because everytime I bring a negative aspect to customer support, the development team calls and gathers information, then they begin programming and redesigning to improve their product for everyone. My only issue is waiting for them to make the awesome labor dashboard available for lower levels so managers can use it to train team leads without programming them to be in the 'management' category just to get the actual real time labor on their phone.

7Shifts Review

Overall, 7Shifts has been the best restaurant scheduling software that I've personally used. If I'm being very honest the bar wasn't particularly high, none the less I'm very satisfied. The insight into staff trends such as engagement and enthusiasm is great. As is the forecasting for scheduling.

Pros

Both the UX & UI on 7Shifts are lightyears ahead of any other restaurant scheduling software that I've encountered. That's most critical in having hourly employees engage and use the software.

Cons

We had some issues with POS integration. Granted we use Aloha which isn't the greatest, but importance of POS makes that a harder thing to change so I'd like to see the scheduling software be the more nimble and adaptive one. Announcements and messaging can be clunky to load—especially on mobile.

It’s Okay

Pros

When choosing the highest cost package, you will have access to the most basic necessary functions. They do not charge base level employees to use the app

Cons

Some functions change without first being informed (although they state that they always inform prior to a change). Their beta testing due diligence leaves something to be desired. If they are unable to duplicate an error even if you can prove it exists, they refuse to fix it saying they are incapable of doing so. They make their customers pay for basic functions through the most costly package I used to use 7ahifts for over 4 years. I was looking at using them again for a different restaurant. However, the salesperson I encountered was a typical salesperson and never talked to me like they cared about the company Where I’m currently employed. Instead I was told stats about how I wouldn’t find a program cheaper, that they weren’t gouging those who wanted the basic functions I pointed at, and multiple other aspects in which I was wrong. When I pointed that out, he proceeded to raise his voice at me, chuckled and attempted to carry on I hung up on him at that point of the conversation I would have never signed a contract with this individual. Hopefully other sales reps actually care about potential customers

Trial User

Easy enough to use and understand. I didn't really have much issues. I did call support for one minor thing, which at this point, I don't really remember...

Pros

We were offered a trial for this system. I actually liked it better than our current system. It was pretty easy to use if your already familiar with the technology. It was a little pricy but if it was up to me I would have switched.

Cons

The price. It was a little more expensive than what we were already using at my company. I also think that some of the features were hard to use if you weren't already familiar.