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7shifts software

239 reviews(4.5/5)
239 reviews(4.5/5)

7shifts is an online employee scheduling software system designed for shift workers operating in the restaurant industry. The solution allows employees to check their upcoming shifts, scheduled availability and time-off requests from the 7shifts home screen using a mobile app.

If a worker is unexpectedly unable to make it to their assigned shift, the app allows employees to offer their shifts to other workers who are available, who can then bid on that shift. The unavailable employee can then reassign their shift to another worker with a single click.

If an employee’s availability changes, they can make a note within the app, which managers can then view and approve. Workers can even request time off, and managers can view and approve these requests from their own mobile device.

7shifts enables social networking via a feature called the "Wall," which allows employees to post messages about upcoming social events or remind colleagues of upcoming work assignments.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

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239 Reviews of 7shifts

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  • Jennifer from Deli Boys

    Number of employees: 11-50 employees

    September 2018

    Kept my employees organized

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall the program is a must for any business owner.

    Pros

    I really enjoyed 7shifts for me company. We had just under 20 employees not having a time shift scheduler like this would take hours. My favorite features is being able to see what our company is estimated to spend on payroll. Also project sales and needed labor times from past sales.

    Cons

    I wish it was a little easier for employees to use the app on their phone. Several of my employees had issues.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: 7shifts, 7shifts

    September 2018

    Hi Jennifer, Thanks so much for the review! We're happy to hear that 7shifts is continuing to work well for Deli Boys and we looking forward to working with your team into the future. With the release of our new mobile app for staff we're confident that any issues they have had should be resolved. Happy scheduling!

  • Felicia from Church's Chicken

    Number of employees: 1,001-5,000 employees

    August 2018

    Scheduling software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This is a easy alternative to implement if a business does not have a solution in place

    Cons

    Features are limited with regards to forecasting and scheduling

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: 7shifts, 7shifts

    August 2018

    Hi Felicia, Thanks for the open and honest review, our entire team appreciates your feedback. We're always looking to improve our forecasting capabilities and we look forward to improving those for your business over the months to come. If you ever need assistance, please reach out to us any time at support@7shifts.com

  • arpita from Reggae Shack Cafe, Inc.

    Number of employees: 11-50 employees

    August 2018

    Excellent scheduling software!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    I used to make schedules through Excel, and would have employees email time off requests and availability changes. This software makes everything so much easier. It is so easy to use - copy schedules from week to week, move around shifts, copy shifts, etc. This app made me like making the schedule! It's also employee-friendly - they can give up and pick up shifts, and manager can approve them. They can communicate with each other through chat. Phone numbers and emails are available, so employees can easily contact each other.

    Pros

    No glitches ever (previous app we used glitched and made errors to employees' schedules)
    Budgeting tool
    Ability to put in events
    Color coding departments and jobs
    Ability to print PDF schedule
    Communication (chat and message options)
    Employees can trade shifts
    Availability and time off request features are perfect
    Multiple locations allows you to use employees at different sites, but you can see in lighter color where they are already scheduled to work
    Great value for the price
    They keep making it better and will let you know when an update has been made

    Cons

    There's a minimal international fee charged monthly for 7Shifts. But that's all!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Dawn from Bluebird Cafe

    Number of employees: 11-50 employees

    July 2018

    Great! No major issues

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love how user friendly it is and the capability to send messages to specific groups. I also enjoy being able to pull up employees contact info and keep things separate from my personal phone.

    Cons

    I wish there was a way to swap shifts in the same time frame without having to track employees down to have them both give up their shifts and pick each other's up.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Sarah from Armandos Restaurant

    Number of employees: 11-50 employees

    July 2018

    Makes scheduling multiple locations a super easy task!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I ADORE 7shifts, I love the fact that it is super easy to use on the app or on the website. It has relieved quite a bit if stress due to scheduling. It makes it easy when the team member has multiple roles as well.

    Cons

    I do not have any thing to say in terms of cons. I would like a function that shows if my team member has read a message that was sent via 7shifts.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Lauren from Stetson

    June 2018

    Great and easy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Super easy to use. has great options and tools for posting shifts and requesting time off. works efficiently.

    Cons

    Never had an issue with this software although I have encounter others that have more features for free

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Aaron from Ebenezer Foods

    May 2018

    Platform and customer support has far exceeded expectations. Software saves me so much time.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Scheduling staff has never been so straightforward. Budget and costing is easily managed and ALL confusion between staff and management is completely eliminated.

    Cons

    Nothing negative to report at this time. Experience so far has been 100% positive and exceeded expectations and experience with comparable software.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Katie from Zapien'z Salsa Grill

    May 2018

    support team has been such a great help and so wonderful to work with.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Its easy to use and if i didn't understand something my rep was very helpful and went through things more than once.

    Cons

    I have nothing bad to say about the program nor the employees. Highly recommend to anyone that is considering using the program 7Shifts.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Myndi from Beans-n-Cream

    Specialty: Food / Beverage

    Number of employees: 11-50 employees

    May 2018

    Very user friendly and has cut the time I spend on doing the schedule in half!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    I looked at several different apps before I decided on 7 shift, bit it really was no contest. The price was right, and it was so user friendly. I have had little to no issue figuring the software out on my own. My employees love that they get notified as soon as the schedule is posted. It's so easy for them to change their availability and switch shifts. I love that I can accept or decline shifts being traded based on who is working.

    Cons

    I have only been using the app for a few weeks, and really don't see anything I don't like. It has made my work life so much easier!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Rachel from contract

    Specialty: Hospitality / Travel

    Number of employees: 11-50 employees

    April 2018

    7shifts makes scheduling easy.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    7shifts is a great software for the service industry. I love that you can see your schedule, ask off days, and drop or pick up shifts all in one app.

    Cons

    7shifts is the first app that I have used for scheduling and I have encountered zero problems that were not created by user error.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Alexandra from State Park

    March 2018

    Efficient Scheduling Software that takes the Heaviness out of Scheduling

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ability for staff to communicate via the messaging app and to swap shifts without making it convoluted for the manager.

    Cons

    The "Business Decline" and "Close" designation and the assumed time for these notes. Overall, I would like more open-ended options for hours.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Siddesh from Marimba Auto

    Specialty: Food / Beverage

    Number of employees: 11-50 employees

    March 2018

    Simple Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great software to keep track of the employees and the website looks beautiful and gives the real time data.

    Cons

    Its is slow needs improvement also its quite expensive for a small and medium firms and also some time the punches are not saved.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Vanessa from The Plaza Suites

    Specialty: Hospitality / Travel

    Number of employees: 501-1,000 employees

    March 2018

    Makes Scheduling easy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I don't know any other software that has made scheduling this convenient. Sends you alerts when someone has overtime.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Josh from Roscoe's Chicken & Waffles

    Specialty: Hospitality / Travel

    Number of employees: 501-1,000 employees

    November 2017

    So good!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great team to work with. They genuinely want to help our business succeed.

    Pros

    Integrates with our POS, saves us money on labor and has simplified scheduling across all of our locations.

    Cons

    I wish their support hours were extended so that we could get our questions answered a little more quickly.

    This review was submitted organically. No incentive was offered
    Review Source

  • Matthew from Salvation Army Kroc Center Hawaii

    Specialty: Non-Profit

    Number of employees: 201-500 employees

    November 2017

    So simple!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It's been a couple years since I used this, but it's best feature is it's simplicity. We used it for all scheduling.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Matthew from Press Coffee

    Number of employees: 11-50 employees

    November 2017

    7Shifts went to a great platform for a good price to completely unusable and shockingly overpriced.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This software previously helped us save time and implement clear communication. It now is unusable and has little to no benefit.

    Pros

    7Shifts has a clean website that is easy to use when it is up. The best thing about the software was how it worked before they updated the system to be unusable and increased their prices by almost 600%.

    Cons

    7Shifts' new tools are not thoughtful and don't work with other systems. They have overhauled their system and the new system consistently has issues that make the website and apps unusable. Additionally, the regular system crashes come as 7shifts went from a very reasonable a month depending on the size of your business, to $57 for what we were paying a month for previously. Poor support along with a "Sorry! You are SOL" way of doing business makes 7Shifts a must avoid. Every update from 7Shifts has also included problem after problem. While the system to sign up for their service never goes down, the apps and website are now regularly unusable.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • skyler from west coast inspection services

    Specialty: Food / Beverage

    Number of employees: 11-50 employees

    August 2017

    7shifts

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Like Shiftplanning but much better and more catered to the restaurant industry.

    Pros

    -Easy install
    -Budget control
    -Log book to keep track of information
    -Cross platform use with Android and iOS

    Cons

    I have had multiple people misuse the comment "wall" feature, I personally think there should be a way to disable it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Cheryl from McNair High School

    Specialty: Food / Beverage

    Number of employees: 51-200 employees

    August 2017

    very simplistic yet detailed scheduling software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    love the program, i use it as a classroom tool to teach time management and accountability to high school students, and they love it

    Pros

    app for program, ease of use for user, integrated with pos systems. great real time data, can print

    Cons

    was unable to figure out how to do multiple shift adjustments, would like to see more features for non profits

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Anh from Spahr's Seafood

    August 2017

    Our scheduling has become so easy.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of scheduling.

    Pros

    Easy to use. Costs less than most competitors. Staff uses it everyday to look at their schedules. Managers use it look at shift notes.

    Cons

    Not too much to say. Micros charges a monthly fee to integrate with 7Shifts. Aside from that, we haven't found too much to not like.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: 7shifts, 7shifts

    August 2017

    Hi Anh, On behalf of the entire 7shifts team, thanks for the amazing review! We are excited to continue to work with you and your team and are thrilled to hear that 7shifts has helped your managers and staff. We look forward to your continued success!

  • Chad from Pizza Studio

    July 2017

    I love how easy and convient it is for myself and my stacf

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love the app! Specifically the messaging portion. I can very easily message any of my employees privately or as a group.

    Cons

    They haven¿t integrated with my POS brink. I feel once this happens 7 shifts will be more useful for me than ever before.

    Review Source: Capterra

    Response: 7shifts, 7shifts

    July 2017

    Hi Chad, thanks so much for the review! It's great to hear that 7shifts has helped Pizza Studio and you are finding success with the app and messaging functionality. Cheers!

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