7shifts is an online employee scheduling software system designed for shift workers operating in the restaurant industry. The solution allows employees to check their upcoming shifts, scheduled availability and time-off requests from the 7shifts home screen using a mobile app.

If a worker is unexpectedly unable to make it to their assigned shift, the app allows employees to offer their shifts to other workers who are available, who can then bid on that shift. The unavailable employee can then reassign their shift to another worker with a single click.

If an employee’s availability changes, they can make a note within the app, which managers can then view and approve. Workers can even request time off, and managers can view and approve these requests from their own mobile device.

7shifts enables social networking via a feature called the "Wall," which allows employees to post messages about upcoming social events or remind colleagues of upcoming work assignments.



329 Reviews of 7shifts

Overall rating

4.69 / 5 stars

Filters:

Showing 1 - 20 of 329 reviews

January 2019

Michael from Beamer's Coffee Bar

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Beamer’s Coffee Bar

Watching our sales correspond with the labour reports from 7Shifts has been a game changer. The mobile app makes it so easy to see as an owner where you need your staffing levels to be each day, but it also records history so you can go back and see what your sales and labour with even a weather report from a year ago that day. Also the 7Punch system has made it real easy for our staff to clock in and out. Keeps it simple and easy to use.

Pros

The integration of 7Shifts labour reports to our POS TouchBistro sales reports has been the perfect marriage.

The interface of 7Shifts software has been easy to understand and use with admin, managers and staff levels.

Cons

Not much to say here because when moving over from another employee staffing company you quickly see the difference and benefits that 7Shifts has to offer you.

Response from 7shifts of 7shifts

Replied January 2019

Thanks for the outstanding review Michael! Our team has loved working with you and your team and we're SO excited to hear about the value that 7shifts and TouchBistro together are bringing to your business. We look forward to working with you and helping your business grow for years to come. Cheers!

January 2019

Brian from Rembrandts

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

So easy to use

I love using this software. It has taken so much stress out of weekly scheduling, and I appreciate the ease of it.

Pros

I hate scheduling, and this app makes it so much easier! Honestly, my favorite feature is probably just the ability to drag and drop!

Cons

The only bad thing I have to say is I can't actually build the schedule from my phone.

Response from 7shifts of 7shifts

Replied January 2019

Thanks for the review Brian! We really love working with you and the team at Rembrandts, and we're super happy to hear that we've helped make something irritating like scheduling a breeze. We're going to be making some big improvements to the manager mobile app in the coming year, so keep your eyes peeled for that. If you have any questions, requests or thoughts please reach out to us any time!

January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

Decent for scheduling

Pros

I like how you can post a shift for other people to take which saves time instead of having to ask everyone individually if they want to take a shift.

Cons

I didn’t like the constant email reminders. I’m sure there is a way to turn that off.

Response from 7shifts of 7shifts

Replied January 2019

Thanks for the review friend! You're absolutely right, there IS a way to turn off your email reminders. Simply login to your account, select 'Company Settings' from the main menu, then select 'My account' and then 'Notifications'. From here you can pick which type of email reminders you get from 7shifts. Cheers!

January 2019

Sara from Grassso's Pizza

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Scheduling is a Breeze

Before we signed up for 7shifts, the schedule was so much work. Employees would have to submit time off requests on pieces of paper that would get lost or misplaced. There was no way to keep everything in line and I felt like we spent so much time on the schedule. Now it takes a few minutes a week to do it. Also the employees love it and there's no confusion over when they work.

Pros

Ease of viewing employees availability. We love how we can see our gross payroll. It makes communicating with our employees so much easier.

Cons

I wish that, as the admin, I could work on the schedule via the app.

Response from 7shifts of 7shifts

Replied January 2019

Wow, thanks for the great review Sara! We're thrilled to hear that 7shifts is working so well for your team at Grasso's Pizza and that you've managed to significantly cut down your scheduling time. Let us know if there is every anything our team can help you with.

January 2019

Daniel from Restaurant

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

7 Shifts is a breeze to use

Pros

Being able to put in time-off requests and finding a replacement for a shift on my phone is awesome! No missing paper request forms or hassle. If you get your shift covered, no worries. Schedules are right thêre as well, so you can see who is âvailable.

Cons

Sometimes managers dont notice a request right away if you work for a very large restaurant. Make sure and stay on top of your request.

Response from 7shifts of 7shifts

Replied January 2019

Thanks for the review Daniel! We're SO happy to hear that 7shifts has made it easy for you to have access to your shifts and submit your availability. And yes, we totally agree that sometimes it's tough for managers to stay on top of requests ¿ good on you for following up! :)

January 2019

Kadie from Kye's

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

7shifts Review

Pros

the integration with our POS system and the reports it allows us to run.

Cons

Iike the software overall, I think the job syncing could be done automatically and not manually.

Response from 7shifts of 7shifts

Replied January 2019

Thanks for the review Kadie! We love hearing the value our Toast POS integration brings to your restaurant. We'll definitely see what we can do to automate syncing of information going forward.

December 2018

Pia from Sturbridge Coffee House

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

FANTASTIC!!!!

I love my sales girl....Always helpful and patient

Pros

Ease of use and the great support. Why 40 min?

Cons

Nothing... everything works well with my company.

Response from 7shifts of 7shifts

Replied December 2018

Thanks for the kind words Pia! I passed along your praise to your rep, Hailey. We're always happy to help our fantastic users like yourself :)

December 2018

Jayelynn from 12 West Brewing Co.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Functionality

4 of 5

December 2018

Easy to Use & Functional

Overall, it's simple and easy to use and has great functions.

Pros

Simple and easy to use. You can message staff directly or by job description- so if there is something I specifically need the kitchen to know I can select that particular group. The app is helpful and I can respond to emails with "approved" or "denied" for even quicker responses to shift changes. I also like that there is an events calendar that the staff can see.

Cons

If you're doing the schedule on the app rather than the website, it doesn't show you who has requested time off or who is unavailable to work that day. I also cannot edit the preset shift times on the app.

Response from 7shifts of 7shifts

Replied December 2018

Thanks for the review Jayelynn! Happy to hear that our communications tool help keep your team in sync and that we've made it easier for you to manage requests. We've got some big things planned for our mobile app this coming year, so hopefully we will be able to address your concerns :)

December 2018

Victoria from Brush By Hue

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Great Product

Pros

Easy to use and switching shifts went smoothly.

Cons

At times can be glitchy, but nothings out of the ordinary.

Response from 7shifts of 7shifts

Replied December 2018

Thanks for the review Victoria! We're always happy to hear that our app met your expectations of what a great scheduling tool can be.

December 2018

Alex from Max Adventures

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great app

Overall great experience

Pros

Easy to use, great app, does the job for any industry not just restaurants. Price is good. Overall very satisfied with the app

Cons

Needs more features like fingerprint clock in, emplyee handbook/manual storage for easy access and other small things that will make it an outstanding

Response from 7shifts of 7shifts

Replied December 2018

Thanks for the review Alex! It's great to hear that your company is finding success using 7shifts, even if you are not explicitly a restaurant. Cheers!

December 2018

Tom from Billy Goat Tavern of Pigeon Forge

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

4 of 5

December 2018

I won't use any other platform.

Pros

7shifts is easy to use for both the operators and end users. The team at 7shifts is continually making enhancements to the platform.

Cons

Not having the program integrated with our point of sale system at this time.

Response from 7shifts of 7shifts

Replied December 2018

Tom! Thanks so much for the review. It makes our day to hear that 7shifts is the only scheduling platform you trust. And please know, that we are always looking to bring on new POS partners to our platform, so hopefully we will add your POS soon :)

December 2018

Kailie from Don't look back

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Great software, awesome support!

Pros

I love how easy it makes scheduling, especially shift changes. Knowing staff members have their schedules at their fingertips helps keep them accountable, and I love the shift pool function. The support staff is always great, any problems I've encountered or help I've needed has always been addressed promptly.

Cons

I do wish that admins could edit each other's profiles. We recently opened a second location and I was helping them set up their schedules, and it was annoying to have to bug them if I needed to change their roles or locations.

Response from 7shifts of 7shifts

Replied December 2018

Thanks for the review Kailie! Appreciate the feedback and thanks for passing along your wish list item. I'll let our development team know so they can look into a way to provision admin editing. Cheers!

November 2018

Ryan from CWC Food Services, LLC/ DBA Zaxbys

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

It works.

Working with the app has been awesome. Never had a problem. When something works well you should rarely need support. But there's been a few times I've asked a question on how to do something and they were super responsive and cool.

Pros

Its turn key. When opening a restaurant nothing is turn key. Once you set it up..It works 100% like it's supposed to. Communication/announcements. When there s a problem from the day before I can segment that based on position. No need to hit the FOH with a lesson that's only applicable to the BOH. This allows that.

Cons

Its really hard to find something I don't like. I really have no complaints. But I think a good feature to add: historic sales inputs- for the labor %- to continue the next week automatically.

Response from 7shifts of 7shifts

Replied December 2018

Thanks for the review Ryan! We love hearing that our client success team has been able to help you out so quickly. It's what drives them to always provide top-notch service!

November 2018

Kyle from Jets Pizza

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

7 shifts is great

Great experience. Would recommend to anyone

Pros

Ease of use. Great flexibility with employee scheduling options

Cons

All great 0 issues. The only thing I would add is an option to have certain days not able to be taken off once a certain number of employees request

Response from 7shifts of 7shifts

Replied November 2018

Thanks for the review Kyle. We love hearing that 7shifts is flexible enough for your operations over at JetsPizza!

November 2018

Kurt from ChocolateDude

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

A great value

My overall experience has been very positive. 7 Shifts has allowed me to save several hours a week and be a more effective personnel manager.

Pros

7 Shifts allows me to take a much more strategic approach to scheduling. Before 7 shifts, I managed my schedule manually and most of my mental energy was spent creating the scheduling template and organizing my employee's scheduling requests. With 7 shifts, the template is already created and the employees are in charge of managing their own requests. The end result, I can spend my time scheduling my employees strategically to best meet my anticipated demand at the greatest value.

Cons

The software is such an improvement as compared to what I was dong that I really can't find any faults.

Response from 7shifts of 7shifts

Replied November 2018

Thanks for the review Kurt! We love hearing that 7shifts has helped shift your approach to more "strategic" scheduling and sharing of responsibility between you and your staff. We can't wait to continue to work with you for years to come.

November 2018

Michelle from Restaurant

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Easy to use

So far it has been great. You can view your shifts, pick up or release shifts into the shift pool, check your time sheet, and see who you are working with that night. Some apps don't allow you to see that or check your time sheet so it is extremely helpful when preparing for a shift.

Pros

I love the notifications when the schedule is posted. I get a text and it gets posted to the app.

Cons

So far I can't find anything I truly dislike about it.

Response from 7shifts of 7shifts

Replied November 2018

Thanks so much for the great review Michelle! We appreciate your feedback and the kind words :)

November 2018

Cassie from Bent Taco

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Absolutely necessary for any size business

The setup process was a breeze. Working with reps was such a positive experience. I felt like he was always available to assist me and was always knew the answers to questions immediately.

Pros

7shifts saves me so much time when building my weekly schedule. All the information I need is right at my finger tips and I don’t need to be looking through a request off book. So much less room for error

Cons

no cons that have come up at this point

Response from 7shifts of 7shifts

Replied November 2018

Thanks for the kind words Cassie! Really appreciate it :)

November 2018

Erin from The Press Room

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

7shifts Review

Our rep was great

Pros

All of the features, easy to manage availability

Cons

Difficult to view the full schedule without scrolling up and down when you have employees in multiple roles. There is no support on the weekends

Response from 7shifts of 7shifts

Replied November 2018

Thanks for the kind review Erin!

November 2018

Michael from Taste

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Great product

We now have a better handle on budgeting labor hours. Ease of use and better accountability for all my employees.

Pros

Great communication tool
Easy to use
Tons of options

Cons

Could possible use an open reason for time off or availabilities.

Response from 7shifts of 7shifts

Replied November 2018

Michael, thanks for the great review. We love hearing that 7shifts has helped your business better manage and budget for labor!

November 2018

Robert from Church Hall

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Simple yet powerful

Pros

Drag and drop scheduling and not having to manage availability/time off requests.

Cons

The clock in app is separate from the scheduling app.

Response from 7shifts of 7shifts

Replied November 2018

Thanks for the review Robert!