7shifts is an online employee scheduling software system designed for shift workers operating in the restaurant industry. The solution allows employees to check their upcoming shifts, scheduled availability and time-off requests from the 7shifts home screen using a mobile app.

If a worker is unexpectedly unable to make it to their assigned shift, the app allows employees to offer their shifts to other workers who are available, who can then bid on that shift. The unavailable employee can then reassign their shift to another worker with a single click.

If an employee’s availability changes, they can make a note within the app, which managers can then view and approve. Workers can even request time off, and managers can view and approve these requests from their own mobile device.

7shifts enables social networking via a feature called the "Wall," which allows employees to post messages about upcoming social events or remind colleagues of upcoming work assignments.

Scheduling
Scheduling

Scheduling

Schedule approval

Schedule approval

Reporting

Reporting

Manager view

Manager view

Mobile view

Mobile view

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10



311 Reviews of 7shifts

Overall rating

4.5 / 5 stars

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Cassie from Bent Taco

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Absolutely necessary for any size business

The setup process was a breeze. Working with reps was such a positive experience. I felt like he was always available to assist me and was always knew the answers to questions immediately.

Pros

7shifts saves me so much time when building my weekly schedule. All the information I need is right at my finger tips and I don’t need to be looking through a request off book. So much less room for error

Cons

no cons that have come up at this point

Review Source: Capterra

Response: 7shifts, 7shifts

November 2018

Thanks for the kind words Cassie! Really appreciate it :)

Erin from The Press Room

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

7shifts Review

Our rep was great

Pros

All of the features, easy to manage availability

Cons

Difficult to view the full schedule without scrolling up and down when you have employees in multiple roles. There is no support on the weekends

Review Source: Capterra

Michael from Taste

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Great product

We now have a better handle on budgeting labor hours. Ease of use and better accountability for all my employees.

Pros

Great communication tool
Easy to use
Tons of options

Cons

Could possible use an open reason for time off or availabilities.

Review Source: Capterra

Response: 7shifts, 7shifts

November 2018

Michael, thanks for the great review. We love hearing that 7shifts has helped your business better manage and budget for labor!

Robert from Church Hall

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Simple yet powerful

Pros

Drag and drop scheduling and not having to manage availability/time off requests.

Cons

The clock in app is separate from the scheduling app.

Review Source: Capterra

Response: 7shifts, 7shifts

November 2018

Thanks for the review Robert!

Susy from Crosstown Pub & Grill

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Easy to use!

Pros

I love that this software is easy to use - and you are always making it better by updating and adding new items.

Cons

The least thing I like about our system is when you are removing an employee due to theft or immediate termination - that there should be an option to make the remaining shifts that are left for that employee to go to open shifts - instead you need to physically remove the shifts and put them to open shifts - and if the MOD hadn't noticed that this wasn't done - you could potential be shorthanded.

Review Source: Capterra

Response: 7shifts, 7shifts

November 2018

Hi Susy, thanks for the review. That is a GREAT idea regarding open shifts. I've passed that along to our development team to think about. Cheers!

Mallory from Leff's Lucky Town

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Scheduling MADE EASY!

It is easy to use and someone is always there to help if we have questions, comments or concerns. It has made scheduling easier on us and our staff. Everything is right there on your phone.

Pros

We have 50+ employees at our restaurant. It used to be difficult looking up everyone's availability and time off. Now with just a mouse click everything you need to know about each individuals availability and time off is at your finger tips. It saves our management team so much time!

Cons

When you decline a request off and put in a reason why we can not figure out how the staff member sees those. It's most likely us and user error?

Review Source: Capterra

Response: 7shifts, 7shifts

November 2018

Thanks for the review Mallory!

Sarah from The Broadview Hotel Toronto

Number of employees:  51-200 employees

Ease-of-use

Customer support

Functionality

October 2018

Multi unit hospitality operation

so far so good -- love the ability to manage my schedule from home/on the go

Pros

I like the shift flag feature --- would like an attendance report option.

Cons

Announcement feature is faulty at best -- would like the option to send announcements company wide without having to select each zone which results in multiple emails/notifications for a single message.

Would love to see a feature where you can pin announcements and a place where you can make attachments more easily accessible

Review Source: Capterra

Response: 7shifts, 7shifts

November 2018

Hi Sarah, thanks so much for the review. Great suggestion re: announcements. I've passed along this feedback to our product team to see how it can be incorporated in the future :)

Dominic from Society

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Effective

Pros

Schedule building is a breeze and then available through the app.

Cons

Better POS integration would be a great benefit.

Review Source: Capterra

Ghassan from Mr. Puffs

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Employees are uptodate on their schedule.

Pros

If employees want to change their shift, they don’t need to ask their boss/manager and it gets forgotten. The shift is directly sent for approval and a replacement can easily be found.
You can also mange your daily salary budget and even weekly to have control on how to staff efficiently.

Cons

They need to have cluster part of their platform to get daily sales.

It’s improved so much that their is nothing to complain about.

Review Source: Capterra

Response: 7shifts, 7shifts

November 2018

Thanks for the review Ghassan! Thrilled to hear that you have noticed an improvement in the app from when you started using it.

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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great app

Made for easy communication of schedule. Gave ability to reach out to entire team at once. Made it easy for crew to reach out to management even when off duty.

Pros

Easy to teach, user friendly, free for staff, made my job easier.

Cons

The updates didn't always make it better.

Review Source: Capterra

Rick from Two Cities Coffee

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Yes to 7 shifts

Nice to release schedule to all Teammembers at once.

Pros

Ease of use. Easy to change shift times.

Cons

Nothing so far. This software has been very helpful

Review Source: Capterra

Response: 7shifts, 7shifts

November 2018

Thanks for the review Rick!

Steve from White Whiskers Inc.

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Less time scheduling, more time where I'm needed!

Like I mentioned above in my title and in the 'pros', so much less time dealing with my old Excel spreadsheet ....... schedules are done in a matter of minutes, and less mistakes with availabilities and time off requests.

Pros

I love how easy it is to make weekly schedules. From just copying them week to week, to easily changing a shift when an employees availability is not there, to keeping track of days off needed....... less to worry about! Also, NO MORE EXCEL SHEETS!! No more creating the following week, fixing a cell calculation that got changed, no more adding up all employee hours individually! Just add in 7punches, and all that is taken care of for you! Just close a payroll period, download the excel file and print. Simple. OH, and I forgot to mention the app!! Wonderful, and great updates happening!

Cons

Honestly, it works great. I can't complain. Money well spent!

Review Source: Capterra

Response: 7shifts, 7shifts

November 2018

Wow, thanks for the kind words Steve. We love hearing when we can help our clients get our of "Excel Hell" Let us know if there is anything we can ever do for you and your team!

Kevin from CoM

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

7shifts review

Love it

Pros

I like the broadcast messaging option. The mock schedule option before publishing. The employee information all in one place and also the manager logbook. Everything’s all in one place - Mise en place !

Cons

The inconsistency with the layout, multiple people at our restaurant are using differently versions and sometimes it shows up with inaccurate information.

Review Source: Capterra

Response: 7shifts, 7shifts

November 2018

Thanks for the review Kevin. We're happy to hear that you've got all of your employee information centralized in one place. We're working hard to make sure that there are never any inconsistencies between version of our mobile app. Cheers!

Pratick from Edible Canada

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Very User Friendly

Overall positive experience.

Pros

Ability to easily and clearly make and show schedules. Reports of worked hours showing breakdown is very helpful

Cons

No ability to see actual number of days worked summarized. In a month if someone works for 20 days, it will show 20 lines instead of one line saying he or she worked 20 days. This is essential a simple thing like how many days an employee works is inexplicably missing!

Review Source: Capterra

Response: 7shifts, 7shifts

November 2018

Thanks for the review Pratick! Our entire team absolutely ADORES Edible Canada :)

Jason from Clean Juice

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great Platform

Pros

The easy of staffing and announcements for staff.

Cons

Needs more connectivity to our pos platform.

Review Source: Capterra

Response: 7shifts, 7shifts

November 2018

Thanks for the review Jason! We love the team at Clean Juice <3

dave from ferris restaurant group

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

good

Pros

easy to use, easy to track labour and very user friendly for staff

Cons

nothing really, the switch to 7shifts has been great.
better timeclocking control would be helpful

Review Source: Capterra

Response: 7shifts, 7shifts

November 2018

Hi Dave, thanks for the review. We love nothing more than to hear that 7shifts is working for you, especially when switching from another scheduling tool. Cheers!

Jackson from Jack's Burger Barn

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

The Ultimate Scheduling Software

Pros

Very easy to use! I love the templates. Makes my scheduling a breeze. Also love that 7shifts is always coming out with new features!

Cons

Really no cons! Excellent software! My team loves it!

Review Source: Capterra

Response: 7shifts, 7shifts

November 2018

Wow, the phrase "ultimate scheduling software" makes us smile. Thanks so much Jackson!

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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

7 shifts from a managers standpoint

The ability to have everyone scheduled and for employees to trade shifts makes for a very fluid reporting overall.

Pros

First off it makes it VERY easy to keep track of employees as well as allowing employees to cover for each others shifts.

Cons

I think it could create even greater "ease of use" for end of day reporting

Review Source: Capterra

Clint from Pine Street Bakery

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

about four months now

Much improved scheduling and the employees take to it quickly

Pros

fairly intuitive, with some really thoughtful functionality i would not have thought to ask for, but really depend on now. i particularly like the scheduling ease, and the approve/modify hours function, the chat/message function, and the mgrs log. phone support has been terrific too

Cons

i still couldn’t clearly explain all the color coded little buttons and notifications on the main scheduling page—still learning

Review Source: Capterra

Response: 7shifts, 7shifts

November 2018

Hi Clint, thanks for the review! We love hearing that you're finding new and indispensable tools in the 7shifts platform. Keep an eye out for even more improvements coming soon.

Jeremy from Florida roadhouse

Number of employees:  11-50 employees

Ease-of-use

Functionality

October 2018

Great schedule

Pros

It's super easy to use even for beginners

Cons

Price is a little high I believe but what can you do.

Review Source: Capterra

Response: 7shifts, 7shifts

November 2018

Thanks for the review Jeremy!


Displaying 1 - 20 of 311 reviews