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Employment Hero software

48 reviews(4.5/5)
48 reviews(4.5/5)

Employment Hero is a cloud-based human resource (HRM) management system available to businesses of all industries and sizes. The solution helps manage the entire employee lifecycle, with modules for recruiting, onboarding, payroll, time and attendance, performance review and more.

Employment Hero’s other features include a supporting law firm that keeps contacts and HR policies up to date and employee self-service functionality that allows workers to request leave, view payslips and timesheets and edit personal or banking information.

In regard to recruiting, Employment Hero allows users to create their careers page, post to the Employment Hero jobs board, create questionnaires for candidates and do things like background checks.

An onboarding checklist ensures that all workers are compliant and allows to automate the manual paper-based processes. From there, timesheets can be filled out by employees and approved by managers, payroll can be outsourced to Employment Hero for accuracy and reporting can help gain insight into an organization’s performance.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , HP-UX , AIX , Solaris , Unix , IBM OS/400 , Web browser (OS agnostic) , Windows 2000 , Windows 8

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48 Reviews of Employment Hero

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  • Morten from Freelancer

    June 2018

    Super easy to use, nice layout, love the promo codes

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Really easy to use software and online platform. Nice layout that is great to navigate through, and LOVE the deals they have for promotions with other companies.

    Cons

    They didn't have a time-in-lieu option for your days off as far as I can remember, so I had to ask for normal leave and add notes that it was time-in-lieu

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Georgie from Bowdens Silver

    Specialty: Other

    Number of employees: 11-50 employees

    June 2018

    Easy to use platform that employees enjoy interacting with - but don't expect customer service or support.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Good functions and an easy to use platform don't compensate for lack of support or customer service.

    Pros

    Has cut down on our paper trail. It's good having all the HR documents uploaded in one place that can be accessed by employees.

    Cons

    Little to no customer support. All correspondence must be by email which is slow and ineffective. EH changed to a 'pay-for-support' arrangement after our company had already signed up - so the appealing point of difference that made EH stand out is now gone. The platform is expensive and can only be paid for by direct debit - which would be okay if invoicing was accurate and correct. We are now looking at other platforms but it's a bit like deciding you want a different breed of puppy after you've house-trained the first one.

    This review was submitted organically. No incentive was offered
    Review Source

  • Brigid from Self Esteem Brand

    June 2018

    EH is intuitive and easy to use, the support team are fast and effective at answering questions

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's a toss up between the paperless on-boarding function and the compliance transparency. The ability to track on-boarding and staff compliance has made my job substantially easier and created complete transparency. I also like that employees recieve notifications for documents outstanding.

    Cons

    When setting up mutliple small business's you have to enter the same info over and over again, so set up was a bit time consuming. However once completed it's done and its smooth sailing from there.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Peter from Inland Technology

    Number of employees: 11-50 employees

    June 2018

    It just works. Employment Hero is simple to use and easy to implement.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Employment Hero appears to have taken the Apple approach of starting with the end user in mind and focusing on the customer experience rather than create the technology and people having to adjust to the technology. I like that I have made some suggestions for additional functionality regarding visibility of annual leave calendars over multiple departments which they had taken on board and rolled out in a software update. There was no additional cost to us and then all users get the advantage of the improvements. Like wise, when other users make suggestions that they take on board, we get access to the additional functionality. It is good that there is only one platform of Employment Hero that they need to support.

    Cons

    Very happy with the software. The timeliness of support was slower than expected initially, but I think this is due to growing pains and the rapid growth of Employment Hero.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Ilanah from COzero

    June 2018

    Has potential!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The majority of things a HR manager needs is in Employment Hero making it easier to manage employees.

    Cons

    There are quite alot of errors and minor features that make is quite hard to use. In 1-2 years time Employment Hero will have a lot of potential.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Geraldine from The Leprosy Mission Australia

    May 2018

    Great system, easy to use, friendly for staff and makes HR admin and payroll much easier to manage

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Minimal complaints from staff

    Pros

    Easy to use, staff can have app on their phone which is brilliant. Great technical support service upon implementation, prompt responses and very helpful.

    Cons

    Initial set up discussions and planning is very important to ensure business requirements are met. Unfortunately some were not met immediately but through the great technical support service and advice, all issues were resolved fairly quickly.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Bianca from Asbestos Amry Pty Ltd

    Number of employees: 2-10 employees

    May 2018

    Employment Hero is simple and easy to use. There is always plenty of support if you need it

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    easy streamlined paperless onboarding process.

    Pros

    The webinars that show you how each feature works - acts as a step by step guide to using the system. Everything is automated - you can see where each employee is up to in the onboarding process and follow them up.

    Cons

    You can't tell if the employees have completed all the policies. It would be good if you could complete the report safety incidents on the mobile app.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • David from The Link Youth Health Service

    April 2018

    Excellent product and service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It talks to Xero and it is very intuitive and easy to use. It not only has saved us hundreds of dollars in HR and time, it is helping us to organise our policies and other processes in one place.
    The onboarding tools are also fantastic and totally automate the process while still giving us full control.
    This really is a fantastic product, it is more than paying for itself and we are still only on the learning curve, probably using 30% of its potential.
    Being cloud-based it also a big advantage for us and it allows the user to log-in regardless of where they are and what devise they use.

    Cons

    Haven't found a Con yet.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Nadine from Pure Learning

    Number of employees: 11-50 employees

    April 2018

    Love it, really easy to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Streamlined our onboarding & HR document management.

    Pros

    There's no guess work. The menu options are clear and the interface is easy to use. I love the employee onboarding function, the seamless integration with our accounting software & the ability to store all our HR docs in each employee's file for easy access.

    Cons

    Can't fault it. It's the easiest system implementation I've been part of and the support team are great.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Philip from Pozitive

    Number of employees: 11-50 employees

    April 2018

    Excellent HR management

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    We have all the information for our team in one place, with a great range of letters and contract templates for use. It's saved us employing someone specifically to manage HR. Manager

    Cons

    It's not immediately intuitive where each component is or how it's used, although the email support is fast and efficient to help you get sorted.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Manoj from ProTen Limited

    March 2018

    User friendly and reduces time taken for on boarding

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Reduce time and paperwork, prompt flow of information, user friendly.

    Pros

    A to Z HRIS for a small to medium size company. Customer support has been very efficient and to my satisfaction.

    Cons

    The software is very user friendly, however the initial implementation meeting should have been more detailed so that all relevant details could have been updated before go live.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Dominique from Manning Support Services Inc.

    March 2018

    We are in the set up stages for EH software and are very impressed with how easy and organised it is

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We like how everything flows and works together - it's a really well thought out system! From the sales team to the implementation team, everyone knows the product incredibly well. The webinars are excellent as is all the information available via You Tube.

    Cons

    As we are in the implementation stage we are unable to give much detail about the cons at this point.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Ken from WayPoint Training and Consulting

    March 2018

    A reliable and accurate system that delivers what it promises

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The simplicity of the functions and transactional ability mostly; and that it provides the compliance and reassurance our clients' needs

    Cons

    If Employment Hero linked with OHS management it will dominate the market and provide a much greater level of scope for clients

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Pam from International Needs Australia

    Number of employees: 11-50 employees

    March 2018

    This is a really easy to use program and does what it should.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Time savings, cost efficiency, easy to use.

    Pros

    The simplicity makes it easy to navigate. It is really cost effective and the customer service is good.
    It save heaps of time compared to accounting program payroll modules and it integrates with the accounting software and banking software.

    Cons

    It would be good if you could add volunteers (unpaid people) without needing to go through all the fields that need to be populated for paid staff

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Caleb from Go Transit Media Group

    Number of employees: 11-50 employees

    March 2018

    The combined offering of HR & Payroll from a company with HR legal experience is unmatched

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Streamlined and replaced manual processes. More resource and important legal information available right alongside great data management.

    Pros

    Streamlined and well automated business flows.
    Great integration with existing systems.
    Employee self services.
    Brilliant on boarding process.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    March 2018

    Easy payslips and leave management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    One online portal for payslips, leave booking, user management. Can book leave way in the future and see how much leave will have accrued at that date.

    Pros

    Booking/checking leave is amazingly easy and clear. Consolidates several older systems (payslips, leave, on/offboarding checklists)
    iOS app is clean and convenient.

    Cons

    Can't reassign assigned tasks, or decline with message - if I can't do a particular task for any reason I have to decline it in EH then send an email separately saying why.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Kerry from Mosaic Property Group

    Number of employees: 51-200 employees

    March 2018

    Love the platform, makes on boarding new employees a breeze.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Time - This software has saved my sanity in on boarding new employees and now we have over 100 staff its great that they can update their details themselves.

    Pros

    Ease of use, great on boarding tool, cuts the contract time down considerably, Great task list features, good reporting functions as you can customize easily. Collates all the employee information meaning accounts aren't left to chase down these items from employees.

    The employees love the platform too as it has all their information for them in one place and they all love the Annual Leave function

    Cons

    I would like to be able to assign certain sections to other employees - for example it would be good if the accounts staff could view "Employee Bank Details" without having access to any other information

    I would also like to be able to amend and upload (or delete) our own contracts rather than having to go through the support team every time - Support are great if I am not in a rush as it normally take 24-48 Hours to turn around, but if I just need to alter something quickly it would be nice to add and remove myself

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Safina from Holyoake

    Number of employees: 51-200 employees

    March 2018

    Very happy with the team who managed the changeover and also the support since has been great

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Staff can submit leave and timesheets electronically now instead of handing in paper forms!

    Pros

    Staff can now electronically hand in leave forms and timesheets. the app is handy for staff on the move

    Cons

    We have lots of HR and payroll forms and this software cannot incorporate them to allow us a completely paperless HR system

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Justin from Stratel Pty Ltd

    Number of employees: 51-200 employees

    March 2018

    As our HR Platform, it provides access to great tools for insights and staff management.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Biggest benefit is having all the staff data in one place, plus auditing tools/notes to record staff changes and moves. It is fast, simple and does exactly what it needs to.

    Pros

    It is easy to use, relatively comprehensive, and is a one-stop shop for employee data. We utilise it primarily for recording employee data and contracts (not Payroll) and offers good tools to report on compliance and profile completeness. It is currently an essential tool in our business for managing our staff.

    Cons

    Most features are pretty well thought out, and one of the biggest limitations (timeframe and cost to have custom built contracts/policies) is soon to be a thing of the past. Probably the biggest bug I have is after viewing or sending a contract to a recipient, there is no one-click to return the the Employee File - you either need to search again or navigate back in the browser.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Damian from Remax

    Specialty: Manufacturing

    Number of employees: 11-50 employees

    March 2018

    Great software let down by appalling customer service. They took forever to implement, do not answer the phone, and take a long time to respond to email tickets.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very easy to use and has some great features. Great integration with company process and policy. Integrates well with Clock-me-in app and the EH mobile app is easy to use.

    Cons

    Does not manage attendance of salaried employees well, and adds time/attendance to their salary unless manually adjusted each payrun.

    This review was submitted organically. No incentive was offered
    Review Source
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