Employment Hero Software

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FrontRunners 2020

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About Employment Hero

Employment Hero is a cloud-based human resource (HRM) management system for small and medium businesses on the up. The solution helps manage the entire employee lifecycle, with modules for recruiting, onboarding, payroll, time and attendance, performance review and more. Employment Hero’s other features include a supporting law firm that keeps contacts and HR policies up to date and employee self-service functionality that allows workers to request leave, view payslips and timesheets and edit personal or banking information. In regard to recruiting, Employment Hero allows users to create their careers page, post to the Employment Hero jobs board, create questionnaires for candidates and do things like background checks. An onboarding checklist ensures that all wor...

Employment Hero Pricing

Employment Hero offers 4 price plans: Free: $0 Standard: A$7 per employee/month Premium: A$10 per employee/month Platinum: $14 per employee/month Payroll Standard: A$4 per employee/month Payroll Premium: A$6 per employee/month Add payroll for an extra A$4 per employee/month or add rostering/time & attendance/modern award interpretation for A$2 per employee/month. Prices are in AUD.

Starting price: 

$7.00 per month

Free trial: 

Available

Free version: 

Available

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Employment Hero User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 166 reviews

William

Company size: 51 - 200 employees

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

March 2022

Easy to use HR software

User Profile

Kerry

Verified reviewer

Company size: 51-200 employees

Industry: Real Estate

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2018

Love the platform, makes on boarding new employees a breeze.

Time - This software has saved my sanity in on boarding new employees and now we have over 100 staff its great that they can update their details themselves.

Pros

Ease of use, great on boarding tool, cuts the contract time down considerably, Great task list features, good reporting functions as you can customize easily. Collates all the employee information meaning accounts aren't left to chase down these items from employees. The employees love the platform too as it has all their information for them in one place and they all love the Annual Leave function

Cons

I would like to be able to assign certain sections to other employees - for example it would be good if the accounts staff could view "Employee Bank Details" without having access to any other information I would also like to be able to amend and upload (or delete) our own contracts rather than having to go through the support team every time - Support are great if I am not in a rush as it normally take 24-48 Hours to turn around, but if I just need to alter something quickly it would be nice to add and remove myself

Response from Employment Hero

Hi Kerry, Thanks for giving Employment Hero such an amazing review! It's fantastic to see you're getting so much utility from the platform and that your employees love it too. I've passed your feedback on to our product team now, though it's great to see the support team gets your tick of approval! Thanks again, The Employment Hero Team

Replied May 2019

Ben

Company size: 11-50 employees

Industry: Education Management

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

February 2020

Great product

It's been great and now that is in place we haven't looked back, however onboarding was a difficult process

Pros

HR coupled with Payroll covers many boxes that we have to deal with. User-friendly for our team members and the transparency creates confidence across the company. We like the adaptability of the development team and the improvements we've seen over the past two years. As a whole, it has produced efficiencies across the team for payroll & compliance that ahs been well worth the effort.

Cons

We implemented the system in mid-2018. We found at that time that creating payroll rules when you're outside of an award can be very challenging, especially when you have to learn how the categories affect each other and you're trying to mesh everything to existing agreements. The platform could do with information links for each step that detail the exact impact of changing each rule. Sometimes a change could create a cascade of unintended consequences (this may have changed). If we had to go back fix something now, we'd have to relearn why certain things were done.

Reasons for switching to Employment Hero

We moved from Xero for our payroll operations as the need for a complete payroll system was clear.

Response from Employment Hero

Hi Ben, Thank you for taking the time to share your experiences with Employment Hero. Having been using the platform for almost two years, your feedback is great to see and we're glad to hear your employees find the platform easy to use. Improving transparency and efficiencies are great wins! Thank you also for your feedback regarding setting up your own payroll rules. You now have first-hand experience into how complicated the modern award system is - so many variables that affect one another! Your suggestion for warnings is great and I've passed it on to our product team. Have a lovely day, The Team at Employment Hero

Replied February 2020

User Profile

Lee

Verified reviewer

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
4

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

March 2022

Fine, but not great. Weak customer support.

Seems like a fair "jack of all trades, master of none" toolkit for small businesses. This is a prime example of a company that ships new features that a small subset of clients use, at the expense of maturing the interface design for the 20% of features that 80% of clients use. It's just a little clunky overall. Sadly, they clearly underinvest in Customer Support, as response times are heinous.

Pros

It has a REALLY wide variety of features for HR/P&C

Cons

Customer support "initial response" times averaged north of 1 week for basic requests from our organisation. UX is underinvested in (5/10).

Response from Employment Hero

Hi Lee, Thanks for your review. We're always working to ensure that we deliver exceptional customer experiences, so I am sorry to hear that our service hasn't met your expectations. I have passed on your feedback to our product and support teams. Many thanks, Anna

Replied April 2022

Elena

Company size: 501-1,000 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
4

Ease-of-use

out of 5
5

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

March 2022

EH Review

Onboarding, completing training and employee notes all in one place have improved our HR systems.

Pros

The ability to access everything from one database. Payroll information, reviews, policies, leave makes it so much easier to manage payroll and HR functions. Onboarding has also become much speedier and more accurate.

Cons

The LMS can be improved as can the reporting and performance appraisal and communication platform.

Reasons for choosing Employment Hero

It offered payroll and LMS in one place at a better price point.

Response from Employment Hero

Hi Elena, Thank you for your lovely review! It's great to hear that Employment Hero has helped to streamline your HR processes and payroll. We're always working to improve the overall platform experience, so I've passed on your valuable feedback to our Product Team. Many thanks, Anna

Replied March 2022

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