

Employment Hero Software
FrontRunners
About Employment Hero
Employment Hero Pricing
Employment Hero offers 4 price plans: Free: $0 Standard: A$7 per employee/month Premium: A$10 per employee/month Platinum: $14 per employee/month Payroll Standard: A$4 per employee/month Payroll Premium: A$6 per employee/month Add payroll for an extra A$4 per employee/month or add rostering/time & attendance/modern award interpretation for A$2 per employee/month. Prices are in AUD.
Starting price:
$7.00 per month
Free trial:
Available
Free version:
Available
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Employment Hero User Reviews
OVERALL RATING
Showing 1 - 5 of 166 reviews
William
Company size: 51 - 200 employees
Time used: Less than 12 months
Review Source: Capterra
March 2022
Easy to use HR software

Kerry
Verified reviewer
Company size: 51-200 employees
Industry: Real Estate
Time used: Less than 12 months
Review Source: Capterra
March 2018
Love the platform, makes on boarding new employees a breeze.
Time - This software has saved my sanity in on boarding new employees and now we have over 100 staff its great that they can update their details themselves.
Pros
Ease of use, great on boarding tool, cuts the contract time down considerably, Great task list features, good reporting functions as you can customize easily. Collates all the employee information meaning accounts aren't left to chase down these items from employees. The employees love the platform too as it has all their information for them in one place and they all love the Annual Leave function
Cons
I would like to be able to assign certain sections to other employees - for example it would be good if the accounts staff could view "Employee Bank Details" without having access to any other information I would also like to be able to amend and upload (or delete) our own contracts rather than having to go through the support team every time - Support are great if I am not in a rush as it normally take 24-48 Hours to turn around, but if I just need to alter something quickly it would be nice to add and remove myself

Response from Employment Hero
Hi Kerry, Thanks for giving Employment Hero such an amazing review! It's fantastic to see you're getting so much utility from the platform and that your employees love it too. I've passed your feedback on to our product team now, though it's great to see the support team gets your tick of approval! Thanks again, The Employment Hero Team
Replied May 2019
Ben
Company size: 11-50 employees
Industry: Education Management
Time used: Less than 2 years
Review Source: Capterra
February 2020
Great product
It's been great and now that is in place we haven't looked back, however onboarding was a difficult process
Pros
HR coupled with Payroll covers many boxes that we have to deal with. User-friendly for our team members and the transparency creates confidence across the company. We like the adaptability of the development team and the improvements we've seen over the past two years. As a whole, it has produced efficiencies across the team for payroll & compliance that ahs been well worth the effort.
Cons
We implemented the system in mid-2018. We found at that time that creating payroll rules when you're outside of an award can be very challenging, especially when you have to learn how the categories affect each other and you're trying to mesh everything to existing agreements. The platform could do with information links for each step that detail the exact impact of changing each rule. Sometimes a change could create a cascade of unintended consequences (this may have changed). If we had to go back fix something now, we'd have to relearn why certain things were done.
Reasons for switching to Employment Hero
We moved from Xero for our payroll operations as the need for a complete payroll system was clear.

Response from Employment Hero
Hi Ben, Thank you for taking the time to share your experiences with Employment Hero. Having been using the platform for almost two years, your feedback is great to see and we're glad to hear your employees find the platform easy to use. Improving transparency and efficiencies are great wins! Thank you also for your feedback regarding setting up your own payroll rules. You now have first-hand experience into how complicated the modern award system is - so many variables that affect one another! Your suggestion for warnings is great and I've passed it on to our product team. Have a lovely day, The Team at Employment Hero
Replied February 2020

Lee
Verified reviewer
Company size: 11-50 employees
Industry: Information Technology and Services
Time used: Less than 12 months
Review Source: Capterra
March 2022
Fine, but not great. Weak customer support.
Seems like a fair "jack of all trades, master of none" toolkit for small businesses. This is a prime example of a company that ships new features that a small subset of clients use, at the expense of maturing the interface design for the 20% of features that 80% of clients use. It's just a little clunky overall. Sadly, they clearly underinvest in Customer Support, as response times are heinous.
Pros
It has a REALLY wide variety of features for HR/P&C
Cons
Customer support "initial response" times averaged north of 1 week for basic requests from our organisation. UX is underinvested in (5/10).

Response from Employment Hero
Hi Lee, Thanks for your review. We're always working to ensure that we deliver exceptional customer experiences, so I am sorry to hear that our service hasn't met your expectations. I have passed on your feedback to our product and support teams. Many thanks, Anna
Replied April 2022
Elena
Company size: 501-1,000 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
March 2022
EH Review
Onboarding, completing training and employee notes all in one place have improved our HR systems.
Pros
The ability to access everything from one database. Payroll information, reviews, policies, leave makes it so much easier to manage payroll and HR functions. Onboarding has also become much speedier and more accurate.
Cons
The LMS can be improved as can the reporting and performance appraisal and communication platform.
Reasons for choosing Employment Hero
It offered payroll and LMS in one place at a better price point.

Response from Employment Hero
Hi Elena, Thank you for your lovely review! It's great to hear that Employment Hero has helped to streamline your HR processes and payroll. We're always working to improve the overall platform experience, so I've passed on your valuable feedback to our Product Team. Many thanks, Anna
Replied March 2022