Greenhouse Software

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About Greenhouse

Greenhouse is the leading hiring software for growing companies. Thousands of the most successful companies, like DoorDash, Betterment, Wayfair and DocuSign, use Greenhouse to optimize all aspects of their hiring and onboarding. With our powerful hiring approach, complete suite of software and services, and large integration ecosystem, your company will be ready to hire for what's next. Greenhouse Recruiting drives engaging candidate interactions at every touchpoint, eliminates administrative burden and keeps everyone on the hiring team engaged. Greenhouse also leads the industry in diversity, equity and inclusion (DE&I) tools, helping to mitigate bias and create a fairer hiring process. Greenhouse customers see an average of 85% company-wide engagement, a 27% improve...
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Greenhouse User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 579 reviews

Brent

Company size: 11 - 50 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

February 2022

Easy hiring tool for all employees to use.

User Profile

Avni

Verified reviewer

Company size: 51-200 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

March 2019

Solid ATS

Overall, I've had a positive experience with Greenhouse. I like that you can schedule interviews in it as it connects to google calendar or outlook. The customization of scorecards is a huge plus so you can make sure interviewers are testing on accurate material. I love also how greenhouse sends automatic reminders to interviewers to submit their scorecard. This eliminates unnecessary emails from me. If your a small company, I think your really benefit from Greenhouse.

Pros

Greenhouse is an easy ATS to use. It's easy to create job reqs, job posts, and you can customize your evaluation form aka scorecard. When we initially got Greenhouse, we set up training sessions with interview teams on how to use the platform. Majority of the feedback we received from our interviews teams was that it was extremely easy to use. I also loved how greenhouse has tutorials so we were able to leverage that as well. Customer support has been wonderful, anytime we've had an issue, we can easily connect and chat to a customer service agent. I also love the share jobs to social media feature where you can connect your linkedin through greenhouse and share jobs that your company has.

Cons

The metrics can be improved on. I wish there were more metrics on how many people in the company share the most jobs to their social network. Also, sometimes customizing reports can be a bit difficult. There has been some instances where it took some time for a report to pop up.

Eliraz

Company size: 501-1,000 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
4

Value for money

out of 5
2

Customer support

out of 5
4

Functionality

out of 5

May 2022

It's a clicker, but seems to be the best option around for medium sized companies

It is the Recruting team's main and almost only tool to manage their work, and the rest of the org uses it robustly for interview feedback, tracking and for submitting referrals.

Pros

- When managed tightly, it can produce very good data to keep track of your recruiting efforts. - It is almost a one-stop-shop for recruiters and coordinators. - Some of the recent changes are in the right direction, especially the visualized pipeline (which still needs work but it's finally there), and custom reports. - It is nice that all employees can submit referrals directly as well as by trackable links. - Interviewers and hiring managers manage to submit their interview feedback relatively easily and reminders seem to work well in encouraging the, to do so. - If this is the first ATS you've worked with it's great. - From what I hear from other companies it doesn't sound like any other system is significantly better for mid-sized companies.

Cons

- It requires a very knowledgeable admin to be on top of things to be used correctly. - We use a plethora of integrations (most of them are not out of the box) to get the most out of the system, mostly around notifications and reports. - As a recruiter/ manager It is impossible to get a full picture of my assignments and tasks. You need a billion clicks to do every task, there's no one place to see ALL of your positions/candidates and manage them easily. - The only way to keep track is by setting notifications that flood your inbox. - Reports are ok but not nearly as intuitive as they should be, we now use an external system for that. - Support is still terrible, they added some reps in the EU time zone but they are at a lower level than the ones in the US so most of the time it doesn't solve the time difference problem, I hardly ever get anything from the support that I don't already know, they mostly tire us with asking for endless links and screenshots until we give up on the problem. - We have monthly meetings with our CSM which are fine for getting heads up on product releases and best practices but are never enough when we have a technical difficulty and there's no way to see anyone technical ever.

Reasons for switching to Greenhouse

At the time, Comeet had less reporting capabilities than Greenhouse.

Anonymous

Company size: 11-50 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
2

Value for money

out of 5
2

Customer support

out of 5
4

Functionality

out of 5

May 2018

Phenomenal features, easy to use - but extremely high priced, not great support/export

Helpful to map out a recruitment journey in one place. But can be done with more control of your data in many other HR tools.

Pros

Intuitive features and easy to process between steps Helps to ensure consistency between interviews, plans, and third party integrations for staff intake and hiring. Easy to post jobs and link multiple job posts to the same position internally (newer posts get more applications, but don't need a new job inside the portal) Allows for constant hiring, and deep analytics on use of HR teams time and performance - Really not a fit for small or midsize firms, you can tell its great for the enterprise

Cons

- Support is great initially, then is not as helpful after execution (contract lock in) - Pricing is annual, and very high - Hard to justify the ROI for convenience on HR team - Pricing is completely based on size of the company (meaning how much you can afford) vs. the use of the platform or feature set - Prohibitive annual, upfront, and renewal terms - Company tried to renew automatically within contract notification periods, without confirmation/touching base previously, and expected higher contract terms without discussion or proposal - Exporting data is non-functional. Only left with Resumes and not full details, notes, or other data your team may have created (Keep that in mind when spending time analyzing candidates and for legal/compliance) - Really consider how your team will use this, and if it is either a time saver or money maker for recruiting. Chances are, it's not - but it is convenient in one place. But once you're in it - very hard to leave and difficult to offboard.

Anonymous

Company size: 1 employee

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Functionality

out of 5

April 2022

Recruiting Software is Good for Some Industries

We just used a short-term trial and quickly found that it was not the best option for us.

Pros

Greenhouse allows you to review and compare potential employees in one easy space. It's a good one-stop-shop for integrating various parts in the hiring process into one program that's easily accessible and well organized.

Cons

It's too metrics focused for certain industries where soft skills and personality matches are more important than hard black and white data-based criteria.

Reasons for switching to Greenhouse

Indeed is clunky and hard to use for both the applicant and the employer.

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