Greenhouse Software


 

Greenhouse is an applicant tracking system and recruiting software designed to help businesses find suitable candidates, conduct focused interviews and optimize their recruiting process. Greenhouse is an integrated platform that streamlines various recruiting activities including planning hiring processes, sourcing job applications, managing interview rounds and organizing post-hiring activities.

Greenhouse's hiring process begins with finding the right candidates from a variety of sources, such as job boards, in-person events, external agencies or through in-house referrals. Recruiters can post job openings on popular job boards such as Glassdoor, SimplyHired and Indeed. They can also share job openings on leading social networking sites such as Facebook, LinkedIn and Twitter. The application review tool automatically accepts or rejects a candidate’s application based on the selection criteria defined by the recruiter.

Greenhouse calendar helps to schedule interviews and display available slots that can be booked for upcoming interviews. The calendar also integrates with other tools such as Outlook, Google Calendar and iCal to keep track of multiple meetings at a common place. The solution automatically sends reminders to recruiters, candidates and any other person involved in the interview meeting. The software offers complete visibility of the candidate pipeline and is suitable for growing and midsize companies.

 

Greenhouse - Score candidates
 
  • Greenhouse - Score candidates
    Score candidates
  • Greenhouse - Manage onboarding process
    Manage onboarding process
  • Greenhouse - Manage hiring pipeline
    Manage hiring pipeline
  • Greenhouse - Post job openings on social media platforms
    Post job openings on social media platforms
  • Greenhouse - Track recruitment cycle
    Track recruitment cycle
  • Greenhouse - Schedule interview rounds
    Schedule interview rounds
  • Greenhouse - Score candidates
    Score candidates
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

234 Reviews of Greenhouse

 

Start your review of Greenhouse

Click to start
https://www.softwareadvice.com/hr/greenhouse-review/
Software Advice Reviews (121)
More Reviews (113)

Showing 1-20 of 121

Chris from ALTA IT Services
Specialty: Recruiting Agency
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

Great for small agency

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Really like the automated process with this software. Being able to rate applicants and each steps of the hiring process is a great feature.

Cons

Too many options and takes a lot of time for the initial set up. You can get lost trying to set up these features taking away from actual work.

Review Source
 
 

Kathryn from PatientPop
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Great for streamlining the hiring process

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Greenhouse overall has been a great investment for our growing tech startup

Pros

Love being able to rate applicants/interviewees in an efficient manner. Dashboard is easy to use. Covers almost all aspects of hiring.

Cons

Customer support hard to reach. Too many features sometimes - feels a little crowded on the homepage.

Review Source
 
 

Michael from Professional Placement Partners
Specialty: Recruiting Agency
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Recruiting Automation

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I did the trial of this software. Ended up not going with Greenhouse but with another ATS

Pros

Automates the recruiting process, helps us recruit at scale. All recruiters that we hire like using it, so helps them get excited to work here. Intuitive to use

Cons

Too many options in the initial set up phase. I want to hop in and get to work. Found myself taking sometime to fully finalize the process before I could enjoy the software

Review Source
 
 

Kirsten from Barefoot Networks
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Excellence at it's finest

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The best ATS I've used to date- the reporting on the tool is incredible making it seamless to show where there may be issues / bottlenecks in pipeline. Scheduling is a dream with the different integrations. The built in templates make it easy for small teams to perform like a well oiled machine. I can't say enough great things about a tool that really understands the millions of tasks one person in HR performs. This tool makes my small team of three look and feel like a team of 10 with all its functionality. Definitely worth the money you'll make up in no time with happy candidates ready to work for a well tuned organization. It Really is so important to have a seamless process, greenhouse helps tracking to make sure no candidate/task falls through the cracks.

Pros

Every aspect of GreenHouse is amazing, Full cycle recruiting / talent system with HR perks! Full integrations make it easy to love

Cons

I'll admit I just started working with Greenhouse, but I'm definitely used my fair share of ATS- I have yet to find one thing wrong with this tool other than the pricing structure (which isn't huge - just more of a growing pain for a start up)

Review Source
 
 

Sean from Twilio
Specialty: Software / Technology
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2017

October 2017

Why Greenhouse needs to build out more dashboards and data driven metrics

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

When you are using Greenhouse, you are simplifying the recruiting process without having to give up a lot. Hiring Managers have full insight into their roles and seeing who, what and where they are in the full process.

Cons

Greenhouse has seemed to lack the consistency to keep up with the growing presence of ATS in the space. They have been the leader for sometime, but they need to grow out their CRM, data and excel prompts. When I look at Lever, there are a lot of things they are brining to the table, that leaves me to question - what is Greenhouse building out or improving on?

Review Source
 
 

Jennie from BigCommerce
Specialty: Software / Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

Greenhouse works for HRBPs

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

As an HR Business Partner I'm the party that sets up reqs, scorecards, etc. Greenhouse templates make this exceptionally easy. It's also easy to find what you're looking for, or who you're looking for, in the tool. Plus, the slick UI is nice to look at.

Cons

It's an investment and would likely be a financial burden to smaller companies. Also, the freedom and flexibility of the tool can cause reporting and compliance headaches down the road. It's almost nimble to a fault.

Review Source
 
 

Rachel from Updox
Specialty: Healthcare / Medical
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Greenhouse was a good fit for my startup!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Cost effective and gets the job done!

Pros

Greenhouse is extremely customizable! You are able to add in various custom stages, templates, and forms through the platform. We used this ATS as we scaled from 50 employees to 120.

Cons

Sometimes the service from Greenhouse was not ideal, there were sometimes long wait times for seemingly simple support questions. However, they always got resolved.

Review Source
 
 

Sharon from HR Unleashed
Specialty: Software / Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

Best All Around ATS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's got almost every report I could ask for. Really easy to set up and building & publishing new jobs is a breeze. It's helped calibrate candidate evaluations across our interviewing teams. It integrates nicely with our HRIS & Payroll platform to make the transition from offer to hire pretty simple.

Cons

If there is one thing it is missing, it is the ability to create questionnaires or tests that can be sent out during the interview process. If you want to collect customer Q&A, it can only be done at the time of application. I don't like the idea of making the application process that long for folks who wouldn't pass the initial recruiter screen.

 
 

Linda from TransNational Payments
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Lots of work but worth the effort

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Seamless transition of candidates through the system, interview kits, scorecards, access via email, mobile access

Cons

Self-implementation, account manager available but not very helpful. Mostly worked through the timeline on our own.

 
 

Heather from Forever Found
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Good Software, but newest version is not an upgrade

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Overall, the software is user friendly and provides and provides quite a bit of options, without being overwhelming. We have had to contact customer service a few times and they are always friendly and more than willing to explain what we're not understanding.

Cons

With the new version of Greenhouse, users are unable to add galleries of photos anywhere on their website, which they were able to do on the previous version. In addition, it's very difficult to add buttons with links to external sites to any section. The section must be a donation page in order to have a button.

 
 

Kathryn from Samsara
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Helping grow our team and stay organized!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the cross-team functionality of Greenhouse. All of our communication lives in one place and it's easy to keep everyone on the same page.

Cons

Navigating has been a bit tough for the team at first, but once you get acclimated it's a great tool.

 
 

Bethany from Delphic Digital
Specialty: Advertising
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Clean, simple, intuitive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Greenhouse is a very intuitive and easy-to-use system. It integrates with a lot of great tools, from onboarding, to payroll, skills testing, and may others. Their customer support team is among the best I've experienced with any software platform I've used. The support chat function is fantastic, and everyone I've talked to there has been extremely pleasant. The system requires very little training, which makes onboarding new interviewers a breeze.

Cons

The reporting isn't very robust, and the system doesn't support creating custom reports. They do have an Analytics piece you can add-on, but it's quite expensive.

 
 

Katie from Mic
Specialty: Media
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

User-friendly, great reporting, friendly customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use, customization in almost every feature, ability to integrate with many different platforms, and our new Account Manager has been very helpful so far.

Cons

Any problem I've had to with the software has been solved by more information on the product, or through customer support.

 
 

Adriana from Mishimoto
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Love Greenhouse

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Greenhouse has been an awesome applicant tracking system. Not only is it easy to use but it stores resumes for you so you don't have to keep track of it.

Pros

Easy to use, has many integrations, and does a lot

Cons

I wish it did HRIS

Advice to Others

For a size of an 80 people company this system works well!

 
 

Julia from Eventbrite
Specialty: Software / Technology
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2016

December 2016

Amazing HR Tool for candidate tracking and reporting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Greenhouse has been a great tool to implement. It has made life easier for us to track candidates and enter in the right notes and provide the right level of visibility to hiring managers. It is definitely a very well thought out tool and has helped us increase our efficiency. The automation features it provides are incredible. It does take some time to get used to it but after that its a pleasure.

Pros

Reporting
Tracking
Automation

Cons

Nothing as such

Advice to Others

I do recommend this tool

 
 

Reyner from Eventbrite
Specialty: Software / Technology
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2016

December 2016

Extensive HR Solution Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Greenhouse is pretty solid and complex and it takes some getting used to. It really is a great tool for applicant tracking and that is its core selling feature. It has a lot to offer, so do ensure that you leverage all the features it has to offer. The workflows and documentations are simple to understand and to follow.

Pros

Solid Applicant Tracking
Reporting

Cons

Pricing Structure

 
 

Matt from Eventbrite
Specialty: Software / Technology
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2016

December 2016

Great tool for candidate database and more

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Greenhouse is used globally by our company for all recruiting related items.We have increased the recruiting team's efficiency after the implementation of GreenHouse as before that thing were very adhoc and siloed. There was no central place/repo for any recruiting-related information. With Greenhouse, we were able to centralization, align teams, create automations and a better and clear experience for hiring managers

Pros

Reporting
Price

Cons

Not much here

Advice to Others

I think this is a good Hiring tool

 
 

Brian from Rubicon Project
Specialty: Software / Technology
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2016

December 2016

Pretty Close To A Silver Bullet!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We use Greenhouse as the platform for all recruiting functions globally. Prior to implementing Greenhouse, we had a lot of manual processes in place and the recruiting function as a whole was decentralized. There was no central repository for all recruiting-related information. With Greenhouse, we were able to align the team globally, centralize all functions, automate processes, and create a better hiring experience for managers.

Pros

Reporting - In my role, I need to be able to diagnose where the breakdowns are in recruiting, and the system’s many canned reports help me do that. While Greenhouse doesn’t have the ability to let you build custom reports, there are enough reports available that I don’t have to do that. It’s also been very useful for me to get weekly recruitment reports from the system so I can see activity from a high level. All this lets me keep my finger on the pulse of hiring, and report effectively to the business where we are with progress to plan, while at the same time advising on trends I’m seeing and actions we may want to take.

Interview Kits/Scorecards - Another great feature of the system. Getting everyone on the same sheet of music has been invaluable. Once all scorecards are input then the manager can see all of the feedback and make a decision. As I’ve mentioned, centralization is important to us and having all the feedback in one place makes it easy on recruiter and manager alike. And the interview kits are a great way to set everyone up for success because they can be customized so that the whole interview panel takes the same approach, or each interviewer can be tasked with a specific question set. And it’s all so intuitive and easy to use. Several of our senior executives have set the standard for user engagement with Greenhouse!

User experience - This was one very key area for us. We believe that recruiters are partners to managers, and for them to want to engage on that level, we needed a system that was user-friendly. And Greenhouse is definitely user-friendly. We have a high level of engagement here which has helped to further our goal of creating a culture of recruitment here.

Cons

Reporting Customization - Although there are many canned reports that cover a variety of areas, I still have to export multiple reports in order to build a report which tells the story I’m trying to tell.

User Access Customization - I understand this is something on their product roadmap. It would be great for them to get more granular in terms of access-level functionality.

Advice to Others

If you’re looking for a recruiting system that is user-friendly, intuitive and customizable, you should definitely look at Greenhouse.

The greenhouse allows us to be fluid with our recruiting process, which is important because we have to be able to pivot quickly to support the needs of the business. Being able to tailor processes to a specific role, customizing interview kits and operate with a high degree of transparency (which Greenhouse allows you to do - everyone can run reports!), then this system should be given serious consideration.

 
 

Sarah from Zagster
Specialty: Transportation
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Greenhouse

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I implemented Greenhouse when I came onboard to a company of about 19 people. Since then, we have hired about 30 people (over 14 months). It has been really helpful to me since we don't have any other recruiting resources (schedulers, sourcing, etc.) There are a lot of other software providers that integrate with Greenhouse as well (Zenefits, background check companies and onboarding providers). We actually use Greenhouse Onboarding as well since we don't have an HR Resource yet.

Pros

Easy to navigate, immediately posts to many job boards, allows hiring managers to go in and review candidates pretty quickly. Also, the UI is pretty straight forward which allows there to be a pretty simple workflow. Another thing about Greenhouse is the scorecard feature - its never easy to get everyone's feedback from an interview so the scorecard allows you to customize the evaluation form for each position.

Cons

My only con about Greenhouse is the scheduling aspect - you have to schedule each interview separately instead of just making one big schedule.

Advice to Others

I did a couple demos for Applicant Tracking Systems and Greenhouse impressed me the most. Prior to joining my current company, I had been using jobvite which was OK but Greenhouse is a lot easier to use and provides more ways to get things done faster (even with limited resources!)

 
 

Kathy from MSF/Doctors Without Borders
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Best recruiting tool I've used!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This tool has changed the way we do recruitment! It is streamlined, easy to follow, comes with training materials ready to go, and has allowed our HR department to give more autonomy to departments in their recruitment processes. Overall, I would recommend this tool to anyone looking to get professional!

Pros

Work flow and documentation are easy to follow up when recruiting with a hiring panel. Great customer service - online chat available. multiple job boards can be created, you can have as much or as little control over how the job board appears on your company website,

Cons

Some issues with French functionality for job board. Mobile doesn't allow application review.

Advice to Others

If you are looking for an ATS, this one won't disappoint you!

 
 
 
Write a Review
Showing 1-20 of 113

Brendan from Netskope
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

Fantastic Exp. Easy to use, easy to deploy, and easy to administer.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

easy to launch and use.

Pros

Has the architecture I need to roll out a structured and scalable worldwide hire & selection process. Easy to set up backend APIs to connect to the other applications I use today. Priced competitively. Great post-sales customer experience team. Great online training support for new users.

Cons

I'd love to see "free" on-boarding of new EEs and ongoing training. A certification process for recruiters. A few more customizable bells and whistles. A more robust mobile app.

Review Source: Capterra
 

Anna-Marie from Sauce Labs

November 2017

November 2017

My experience has been positive with Greenhouse. We love the product and help from our CSM.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The scheduling feature is really great in Greenhouse. It's eliminated a lot of the back-end work that is required to schedule an interview, and tells the scheduler where each candidate is at in the process.

Cons

I dislike that there is not an interview kit option for the "Take home test" that allows you to schedule when a test is sent out, and know when it is received.

Review Source: Capterra
 


November 2017

November 2017

Very supportive implementation team; easy for non-tech people!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were able to quickly implement and build a great database of well qualified candidates. We now have a central place where colleagues in remote locations can be aware candidates, interviews and hires. Also, we can respond quickly to the hiring needs of our organization and scale for contract wins.

Pros

Greenhouse is very easy to use. We had no issues with the set up, importing candidate resumes, and setting up our process flows in a way that makes sense to everyone, even casual users (hiring managers).

Cons

It takes a bit of focus to get the hang of the search but the support team assisted us and now we are proficient.

Review Source: Capterra
 


November 2017

November 2017

Been using Greenhouse for 2 years - overall positive experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- The interview kits and scorecards are great. Easy for my team and for interviewers to use.
- The UI has continued to get better over the years; clearly the product is continually being improved and new features being built.
- The live chat feature is really helpful (I've used it many times), though it's been a little confusing knowing if we had an Account Manager to call with questions; I believe we had one when we first signed, then were told later we no longer had one, now we have one again?
- Lots of helpful integrations, with G-Suite, Docusign, Linkedin Recruiter, etc.

Cons

- Reporting functionality is rather lacking. I find it not useful and challenging to use. My team uses excel sheets outside of Greenhouse to manually track all our metrics, like time to fill and how many screens it took to get to a hire.
- Pricing spikes if your employee count grows, so you may be paying significantly more for the same product in a year or two.
- Keeping track of passive or prospective candidates is nearly impossible. Unless someone is an active candidate in an active job, it's likely I'll lose track of them.

Review Source: Capterra
 

Sarah from RealSelf

November 2017

November 2017

Decent ATS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the customizable features that Greenhouse offers. It allows you to adjust various items of your workflow to meet your company's needs. There is so much Greenhouse can do in the way of making your workflow process smooth for hiring efficiency. You just need to spend the time laying out the process so it is set up how you want.

Cons

Greenhouse is still in a major growth phase. As a result, your rep/Customer Service team often responds with "that isn't a feature we offer right now" to just about every question you ask them. They are big on pushing the blame onto something other than themselves (your IT team, a third party vendor, etc). The reps are inconsistent, we have had great reps and then we have had reps that are hardly present. There is a large turnover there so you don't get the chance to develop a true relationship with anyone.

Review Source: Capterra
 

Claire from Carvana
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2017

November 2017

I've been using Greenhouse for 4+ years and will continue to use it in the future.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Having access to all candidate history, contact info and feedback is a lifesaver when it comes to recruiting and compliance. Greenhouse also helps us establish and follow a clear recruiting process.

Pros

It's so easy to train new users. The software is intuitive and new users pick it up quickly. It has been really cool to see all the new features added over the years.

Cons

In the past year, I have seen a drastic increase in glitches and bugs with the site. I've submitted more tickets to support and have had to find more workarounds for things like calendars not syncing. Additionally, the accuracy of the reporting feature could use some extra attention.

Review Source: Capterra
 

Pierre from Yerra Solutions
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

Greenhouse turned out to be a great tool for a fast growing company like ours

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

faster recruitment cycle, better internal communication with all stakeholders involved in the Talent Acquisition process.
it is probably one of the factors that made Yerra Solutions a recipient of the 2017 "Great Place to Work" Award

Pros

The implementation turned out to be easy and straight forward, with great customer support along the way...
Creating new job openings is simple, with many items easy to customize to our specific process. Creating new candidate profiles is straight forward with the integrated CV parsing. Generally speaking, navigating through the system is smooth and dummy-proof.
Greenhouse helped us reach the next step of our business grow and development, with standard Talent Acquisition processes in all our geographical locations across the globe, while always proposing applicants a professional experience. And just as importantly, it helps us share information and integrate totally the Talent Acquisition functions within the "business" functions, facilitating exchanges with interviewers and hiring managers.

Cons

Due to data privacy protection compliance, we cannot provide access to Greenhouse to all our workforce, which limits the capacity of employees to make direct referral

Review Source: Capterra
 

Marie from Joyride Coffee Distributors
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Attentive, strategic, user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

-How warm and user friendly it is - helps with manager utilization!
-Interview kits are manager friendly - easy to access and have all the info needed

Cons

-Permission settings not having full customization (I know this is being worked on!)
-Reporting having more visual chart dashboards that you can filter; not just sheets
-Lack of Craigslist integration

Review Source: Capterra
 

Mike from Brookfield Residential
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2017

November 2017

My experience has been excellent - both product and service/support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Flexibility, ease of use, best practices in assessment and hiring team collaboration, and excellent service and support.

Pros

Greenhouse is both intuitive and adaptable. It promotes best practices (e.g. structured interview process and scorecard model) and facilitates easy collaboration with hiring managers (e.g. @ mention feature). On top of that, the staff provide excellent service (e.g. online chat support, and our extremely responsive Account Manager, Ben) and the product is constantly improving.

Cons

Would appreciate a new job template to capture enterprise-wide best practices (e.g. competency-based hiring models) and a provision for printable interview guides based on the scorecard. That said, the Support team constantly solicits feedback and releases quarterly upgrades - these features may be included by the time you're reading this!

Review Source: Capterra
 


November 2017

November 2017

Good look & feel and gets the job done.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Hiring in a timely manner.

Pros

Greenhouse is user friendly and pretty straight forward. Very few employees complain or get lost in the product.
It keeps the Recruiting, Finance and HR team(s) on the same page and helps us hire quickly and efficiently.

Cons

Reporting. There are still several areas for improvement within metrics and reporting.
The scheduling tool has gotten better but I think other ATS' do a little better here.

Review Source: Capterra
 

Andy from MailChimp

November 2017

November 2017

I've implemented Greenhouse at two tech companies and in both instances have seen great results.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that the software is easy to use (both for the Recruiting team and for the Hiring Managers/Interviewers) and it is very intuitive. It takes minimal training for employees to learn how to navigate and manage the system.

Cons

I with the reporting capabilities were a little more robust and dynamic. I think they're making improvements on this in their product roadmap though. The mobile app is getting better as well.

Review Source: Capterra
 

Janna from Celmatix
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Greenhouse is our recruiting must-have

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love how easy to use Greenhouse is. With very little training, my team went from recruiting via email to adopting and embracing the system within months. Scorecards help to inform our executives about hiring decisions, and the reporting gives my team real metrics to back-up or improve our processes.

Cons

All of my cons are likely future feature roadmap items. For instance, I would like to repost a job (on job boards) without having to create a new job ID (by duplicating the role). I would love to have an kanban board view when looking at an open role.

Review Source: Capterra
 

Alysha from XO Group

November 2017

November 2017

I don't know what I would do without Greenhouse.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The simplicity of it. It's easy to use for all users. I like the scorecards function. I love the ease of adding candidates/referrals etc.

Cons

The reporting is hard and when it exports to excel, it's always a mess. I also hate the dashboard. I miss the days it went straight to my jobs.

Review Source: Capterra
 

Nicolle from BrewDog
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2017

November 2017

User friendly and engaging

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Functionality, engagement, development, collaboration.

Pros

The functionality of building specific interview plans. The ease of adding interviewers to the process and the ability to compare interview feedback is great.

Cons

Talent banking does need a lot of work. The internal job board is also something we have tried to push with Greenhouse for some time however continue to be told it is not a priority at that point. We are now 18 months in...

Review Source: Capterra
 


November 2017

November 2017

Customer Support is great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Not only is Greenhouse easy to use, evolves with our business, offers new features and functionality but the Customer Support and Account Managers really listen to feedback. After discussing questions on chat I often make suggestions for future features to add to the product roadmap - the amazing part is seeing my suggestions come to life! Being a Greenhouse user for the past two years I have seen many of my ideas added and my Account Manager always adds a personal touch by letting me know when my ideas will go live.

Cons

Being in Ops and an Admin I always wish for more flexibility and customized options for users' permissions and reporting. Greenhouse offers other options to meet our needs but I would love to be able to build my own unique permission sets, reports, and dashboards.

Review Source: Capterra
 


November 2017

November 2017

Comprehensive Solution, Broad Integration Partners

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

No glaring holes in the tools a small-to-medium sized organization needs to track, manage, evaluate, and hire candidates.

Lots of push-button integration partners to drive downstream workflows, such as Background Screening, and HRIS export.

Cons

Heavy configureability means heavy variation between customer setups. This is true in nearly every software solution, not just Greenhouse.

It would be great to see Greenhouse take more of a lead in providing good examples of objective candidate evaluations. Scorecards that coach interviewers on how to objectively evaluate certain attributes, etc...there's plenty of research out there on preventing bias in interviews, and how evaluate candidates more objectively. We'd welcome Greenhouse to take away some of the 'configurability' in favor of stronger leadership on evaluating technical and non-technical qualities objectively and without bias during interview.

BambooHR, an HR Information System, does a great job of leading their customers by designing functionality that support best practices in performance review, performance management, and goal setting. They simply don't allow their customers to configure their way out of doing good reviews. They explain the research behind employee engagement, good reviews, and stick to their guns. This is good industry leadership, Greenhouse could learn from that.

"Choose your own path" isn't always the best.

Review Source: Capterra
 


November 2017

November 2017

I love Greenhouse. It's pretty user friendly and has a lot of features that are easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Seamless interview process

Pros

Best parts about Greenhouse - setting up jobs, getting candidate through the pipeline, and making offers.

Cons

Integration with DocuSign isn't super seamless. There are a lot of small functions that are helpful, but communication of these new functions isn't super great.

Review Source: Capterra
 

Nyla from OpenSesame

November 2017

November 2017

Greenhouse is an onboarding and recruiting program designed to make employee engagement easier.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the recruiting aspect of this program. The ability to track interviews, ratings, referrals and more in one place is life-changing. For this aspect alone the product is worth it.

Cons

The onboarding aspect of the program could be a little more robust. I think it is not quite at it's full potential yet.

Review Source: Capterra
 


November 2017

November 2017

Customizable, too many clicks sometimes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Customizable and friendly customer support. Integrates with Google calendar, fairly easy to use for all

Cons

Too many clicks sometimes to do something, mobile app is a bit clunky, frustrating when we have duplicates and GH doesn't recognize it

Review Source: Capterra
 


October 2017

October 2017

Good user interface, looks good on both the applicant and admin side, shortcomings with reporting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The user interface and experience for candidates is really quick and easy and looks good. Pretty easy to integrate with other systems.

Cons

Reporting is really weak. There are only some canned reports to choose from. Almost always have to run a bunch and then do Vlookups to get all that I need. Very painful process.

Review Source: Capterra
 
 
Write a Review