SmartSearch is a cloud-based applicant tracking system that caters to staffing firms, corporate, executive search and consulting companies. Primary features include applicant sourcing, applicant tracking, prescreening, email management, onboarding and workflow customization.

SmartSearch helps companies manage their recruitment and talent acquisition process by providing a central database for sourcing, recruiting, applicant tracking and hiring activities. Users also have access to a candidate database, automatic database entries, report generation, a vendor management system and customer relationship management tools.

SmartSearch also provides integrations with other human resources software, enterprise resource planning software, payroll, billing systems and social media sites.

The software is available as a mobile app on Android and iOS devices. SmartSearch provides support via telephone and offers in-person training as well as webinars and email support. A concierge support service is also available.  



45 Reviews of SmartSearch

Overall rating

4.60 / 5 stars

Filters:

Showing 1 - 20 of 45 reviews

December 2018

Alan from AMPAM Parks Mechanical

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Best ATS I've ever used

My go to whenever I need an ATS at a company I'm working with.

Pros

User friendly, has options for every function which can be configured to the meet user demands

Cons

Has many functions that require fore thought.

December 2018

Amy from GeoLogics Corporation

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Hands down best ATS available

SmartSearch has helped our company retain it's edge competitively and to increase our profits exponentially

Pros

The ability of SmartSearch interface with multiple job boards allows you to search across ALL paid (and some free) sites without having to re-enter search criteria. Excellent tool for repeat postings to Facebook and Linked in, great candidate tracking and notes functions.

Cons

Not very intuitive and takes some hands on use and training to get comfortable with it

December 2018

DAVID from L. J. Gonzer Associates

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Solid ATS Package

We have used SmartSearch since 1996, and have used some form of the product ever since. Technical support has always been outstanding. Training has been great. We really could not have asked for a better business partner. We have been approached by numerous vendors for years with different ATS packages and none made us consider moving away from SmartSearch.

Pros

Solid reliable product. Company is always working to add features and update the product to keep up with the changing requirements of the staffing world. Like the overall interface. The dashboard is customizable and really let's you look at the key indicators you want to see.
The search capabilities are second to none. The basic system is fairly intuitive so bringing on new recruiters and getting them up to speed is not a big issue.

Cons

Some of the features and reporting are not what we need and the report designer is not user friendly.

September 2018

Tom from TalentLogistiX, Pinpoint Resources & Tech Trades

Company Size: 201-500 employees

Review Source


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2018

Have used SmartSearch in our business for years and as a user and administrator for the past 3 years

Love the people at SmartSearch. Would like to see better eye candy (user interface simplicity), better reporting and formatting, telephony integration, better API capabilities, and mobile applications for time reporting.

Pros

SmartSearch has alot of functionality, great customer support, always willing to look at new features, a lot of independent study capabilities built into the application. Our recruiters are using the hiring and onboarding functions daily. Sales is using a small percentage of the CRM capabilities. Love integration to email, text, but no phone recording capability is limiting

Cons

Smart Search is not easy to navigate, and we hear this from our users and users in other companies. It does have an strong online training tool, but most people don't have time to learn this way. Most people like visual instruction, which can easily be documented for the way we use the product. Report writing is less than simple and difficult to set up. Reports do not format well. Lacks telephony integration, which is pretty common in almost all CRM products these days.

June 2018

Paul from Impact

Company Size: 2-10 employees

Review Source


Ease-of-use

2 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

June 2018

Maybe too customizable

Pros

The software can do most anything a recruiter might want to do. There is so much that much of the functionality will never be used.

Cons

Because it is so flexible and does so much, there is a big learning curve so it could hinder a recruiter getting it up and running in a timely manner.

November 2017

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2017

Easy to use!

Pros

The text messaging feature is great! It makes it easier to get a hold of candidates, seeing how most people prefer to text these days.

Cons

It needs an easier way to find "duplicate" records in the system. When searching for a common name in the system, it could come up with hundreds of records. If I only have a name and no other information, this system makes it hard to identify the right one.

Response from Advanced Personnel Systems of Advanced Personnel Systems, Inc.

Replied April 2018

Thanks for your review. Enhancements have been made to the system to improve the intuitive functionality of the software making it easier to eliminate duplicate records.

October 2017

Crystal from Lake County Schools

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Functionality

4 of 5

October 2017

Amazing.

Pros

I just recently started using smart search and I can't possibly figure out WHY I didn't use it before. It's so easy to use and helps me get my work done ten times faster than I normally would without it.

July 2017

Nicholas from The Stepping Stones Group

Company Size: 1,001-5,000 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

Completely satisfied with all phases from integration to customization

Truly appreciate the SmartSEarch team, from CIO to help desk to report building specialists. Everyone has made a good experience.

Pros

The personalized approach SmartSearch brings, makes them a market leader. Value in user fees comparable to the competition set SmartSearch apart.

Cons

I would like to see a bit more self service customization of data labels. But completely understand the liability in compromising the data's integrity.

July 2017

Devin from Kore1

Company Size: 51-200 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

Great customer service!

Really appreciate the tech-support team over there, especially Maria. They've always taking such good care of me and my team.

Pros

I have use this product for over 10 years now and it's critical to my contact management and active sales efforts

Cons

There is an much that I don't like about Smart Search. The product is robust and is always growing and functionality.

July 2017

Jack from ITech Recruiting, LLC

Company Size: 2-10 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2017

Owner ITech Recruiting LLC

I've used several other talent/recruiting systems, both vendor supplied and custom built and this is the best one I've seen.

Pros

Very easy to learn; functions are intuitive; excellent support; easy to get tech support people on the phone, including the CTO; very responsive to suggestions for enhancements and tweaks; good problem tracking capability; always enhancing and improving.

Cons

Could do a better job of communicating functional changes. Also, I use a very small percentage of the functionality so a mini version with less on the screens would probably work for me. And since it has a lot of formatting and customizing features, perhaps that is even currently possible but I haven't brought up the issue, but now that I thought of it i will do so.

July 2017

Garrett from Staff Matters, Inc.

Company Size: 11-50 employees


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

10+ years I have used SmartSearch

If you need a great applicant tracking system that was built for applicant tracking and candidate rating/search, plus some limited accounting capabilities and online timecards that upload to accounting software, this is a great system. If you need a full GL accounting system and not so much an applicant tracking system, this isn't for you.

Pros

Highly customize-able, versatile, EEOC compliance built in, job portal, some limited accounting capabilities too. Personable staff, most with long-tenure. Responsive to needs and even suggestions to incorporate into their core product at no cost. One of the largest 2 staffing firms in the world wanted to buy them multiple times. You can easily set up automated tasks at any step of the hiring process, which is awesome to help control how your staff uses the system and to ensure that they don't forget important things for their customers. I've used their system for over 10 years and I've never even thought of leaving due to need for something they don't have. And I'm a bit of a perfectionist.

Cons

Some reporting needs are difficult to achieve on your own with their built in reports. It's almost like both too many options and some important options aren't there. But they are generally willing to help pull the information for you from the back-end.

July 2017

Tom from TalentLogistiX, Pinpoint Resources & Tech Trades

Company Size: 201-500 employees


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2017

SmartSearch continues to build value

The people at SmartSearch makes this solution appropriate for our business. When we have questions, they help us immediately. They couldn't be more friendly or accommodating.

Pros

The user interface had been continually improved and over the past 18 months there have been a number of enhancements, which have greatly benefited our staff. Highly recommend doing a refresh with sales to ensure your are familiar with new features/functionality. We found several golden nuggets by going through this process. Custom software development has been a great value.

Cons

Setting up reports is not as easy as we would like to see, but recent enhancements have greatly improved the reporting tools.

July 2017

Caroline from P.K.W. Associates, Inc.

Company Size: 11-50 employees


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2017

Easy to use and robust

Pros

This system keeps track of everything I need and is easy to use. It is easy for new employees to learn.

Cons

We experience quite a bit of small technical issues, but they either resolve themselves or technical support/customer services works to remedy the issues.

July 2017

Sandy from Visium Resources, Inc.

Company Size: 11-50 employees


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

Used a number of ATS throughout my career and believe SmartSearch has been the easiest and quickest to learn

Pros

customer support received if issues arise and speed of resolution; ease of learning and continued use; ability to run ad-hoc reports; training videos and constant updates to product

July 2017

Lisa from BHI Energy

Company Size: 1,001-5,000 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

SmartSearch is definitey user friendly!

Pros

Ease of use and functionality. SmartSearch can be tailored to the user needs and allows for the creation of unique fields required by a client.

Cons

The most challenging things about SmartSearch is the creation of ad hoc reports that are not found in the reporting area of the platform. The frequency for the need for such unique reports is minimal and contacting SmartSearch tech support for assistance has produced excellent results!

July 2017

Dawn from BHI Energy

Company Size: 5,001-10,000 employees


Ease-of-use

5 of 5

Functionality

5 of 5

July 2017

CRO

Pros

Integrates with a number of other applications and social media Ease of use! Customizable. Customer Service is excellent!

Cons

Can be slow at times but all web based applications have the same challenge! Would like a workforce management application as part of the ATS.

July 2017

Jesse from Belcan

Company Size: 5,001-10,000 employees


Ease-of-use

5 of 5

Functionality

5 of 5

July 2017

Best Customer Service in the Industry

SmartSearch is designed with the recruiter in mind. While reporting and process compliance are important (and the tool does this very well) in my mind the most important function is to help you find more candidates faster and manage your relationships, which SmartSearch does wonderfully. And the customer service is hands-down the best I have experienced across all the ATS/CRM platforms I have worked with.

Pros

Very flexible and customizable
Excellent customer service
Designed around how a recruiter thinks and needs to use the tool

Cons

Really the only negative for me is that the tool is so flexible it can become overwhelming on what you can do with it. This is ultimately a good thing, but you need to invest your time to understand the capabilities and how you can use them all.

July 2017

Eric from Victory Services Group

Company Size: 2-10 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

SmartSearch is super!

We have used this service for nearly 10 years and never had an issue. If we had problems they were quickly resolved.

Pros

Easy to setup and use, reliable, great support, good training, always innovating. Good value for the price.

Cons

Sometimes identifies false duplicates, however, would rather have it flag them than miss one. Location search sometimes misses candidates but is dependent on what data candidate enters.

July 2017

Anne from THI

Company Size: 51-200 employees


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

Very good ATS for our company.

Pros

Excellent customer service and very comprehensive tools to assist with recruiting and employee management.

Cons

I don't have many complaints but I did find it more complicated to learn than other ATS's I have used. That is because it has more customizable features than they did.

July 2017

Renee from Rail Personnel

Company Size: 11-50 employees


Ease-of-use

4 of 5

Functionality

4 of 5

July 2017

Rail Personnel Review (Renee Wade, Talent Acquisition Manager)

Pros

Smartsearch is always ahead of the pack when it comes to keeping up to date with the latest tools and trends in the recruitment industry.

Cons

No cons. We have been very happy with the service provided by Smartsearch, particularly with regards to the support we receive from Sylvia and LJ.