--- title: "SmartSearch Software Reviews, Demo & Pricing - 2026" description: "Review of SmartSearch Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/hr/smartsearch-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Applicant Tracking Software](https://www.softwareadvice.com/hr/applicant-tracking-software-comparison/) / SmartSearch Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/hr/smartsearch-profile/reviews/)[Alternatives](https://www.softwareadvice.com/hr/smartsearch-profile/alternatives/) # SmartSearch Review Custom quote 1 plan Wondering if SmartSearch is right for your organization? Our Applicant Tracking Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview SmartSearch 4.5 [(53)](https://www.softwareadvice.com/hr/smartsearch-profile/reviews/) Pricing Pricing available upon request ### About SmartSearch SmartSearch is a leading global talent acquisition and staffing management software platform that enables companies to effectively identify, recruit, onboard, and nurture top talent. We consistently drive innovation, providing scalable and configurable software for the unique needs of staffing professionals. SmartSearch is the go-to platform for hiring the right talent at the right time. We design human-centered recruitment solutions that enable organizations to hire better, faster, and smarter. Our all-in-one talent acquisition platform serves thousands of recruiting professionals worldwide, offering comprehensive applicant tracking, CRM, hiring manager collaboration, e-signature, onboarding automation, and more. SmartSearch’s flexible architecture has made the enterprise-grade solution available to organizations across all markets, delivering tailored solutions to meet diverse needs. Experience the SmartSearch difference and join us in shaping the future of the staffing industry. Discover how our platform can streamline your recruitment processes and empower your organization to thrive in today's competitive landscape. Do you work for SmartSearch? [Manage this product listing](https://www.g2.com/products/smartsearch-2021-01-07/claim_requests/new?auto=true) Wondering if SmartSearch is right for your organization? Our Applicant Tracking Software selection experts can help you in 15 minutes or less. ## SmartSearch User Interface ## Popular SmartSearch Alternatives Main Product SmartSearch 4.5 [(53)](https://www.softwareadvice.com/hr/smartsearch-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.49Value for money - 4.58Customer support - 4.37Functionality Pricing Available upon request Get Price Alternative Product [100Hires](https://www.softwareadvice.com/hr/100hires-profile/) 4.9 [(1217)](https://www.softwareadvice.com/hr/100hires-profile/reviews/) Ratings Breakdown - 4.89Ease of use - 4.85Value for money - 4.85Customer support - 4.84Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [BambooHR](https://www.softwareadvice.com/hr/bamboohr-profile/) 4.6 [(3651)](https://www.softwareadvice.com/hr/bamboohr-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.47Value for money - 4.50Customer support - 4.42Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [Rippling](https://www.softwareadvice.com/hr/rippling-profile/) 4.9 [(4886)](https://www.softwareadvice.com/hr/rippling-profile/reviews/) Ratings Breakdown - 4.85Ease of use - 4.75Value for money - 4.72Customer support - 4.82Functionality Pricing Starting at CA$8.00 per month Get Price Alternative Product [Paycor](https://www.softwareadvice.com/hr/paycor-perform-profile/) 4.3 [(3078)](https://www.softwareadvice.com/hr/paycor-perform-profile/reviews/) Ratings Breakdown - 4.30Ease of use - 4.18Value for money - 4.18Customer support - 4.20Functionality Pricing Available upon request Get Price Alternative Product [RUN Powered by ADP](https://www.softwareadvice.com/hr/adp-run-profile/) 4.6 [(1572)](https://www.softwareadvice.com/hr/adp-run-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.35Value for money - 4.48Customer support - 4.53Functionality Pricing Available upon request Get Price ## SmartSearch Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## SmartSearch Features - Popular features found in Applicant Tracking Application Management Assessment Management Background Screening Careers Page Communication Management Interview Scheduling Job Management Pipeline Management Resume Parsing Resume Storage - More features of SmartSearch Accounting Activity Dashboard Activity Tracking Alerts/Notifications API Applicant Tracking Billing & Invoicing Calendar Management Candidate Management Candidate Profiles Candidate Tracking Collaboration Tools Commenting/Notes Compliance Tracking Contact Database CRM Customizable Branding Customizable Forms Customizable Reports Customizable Templates Data Import/Export Document Management Email Management Email Templates Employee Database For Recruiting Agencies Full Text Search HR Management Internal HR Interview Management Job Application Management Job Board Job Posting Job Tracking Lead Management Onboarding Real-Time Reporting Recruiting Firms Recruitment Management Reference Checking Reminders Reporting/Analytics Reporting & Statistics Resume Database Resume Search Search/Filter Self Service Portal Social Media Integration Social Recruiting Status Tracking Tagging Talent Acquisition Task Management Third-Party Integrations Workflow Automation Workflow Management ## SmartSearch Integrations Dynamics 365 Integration rated undefined from -1 review Dice Integration rated undefined from -1 review HubSpot Content Hub Integration rated undefined from -1 review Accurate Integration rated undefined from -1 review HubSpot Sales Hub Integration rated undefined from -1 review HubSpot CRM Integration rated undefined from -1 review See all 17 integrations ## SmartSearch User Reviews ## SmartSearch customer ratings - Overall rating: 4.5/5 - Total reviews: 53 ### Rating distribution - 5 stars: 35 reviews (66%) - 4 stars: 11 reviews (21%) - 3 stars: 7 reviews (13%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.4/5 - Value for money: 4.5/5 - Customer support: 4.6/5 - Functionality: 4.4/5 --- ### Easy to use! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The text messaging feature is great! It makes it easier to get a hold of candidates, seeing how most people prefer to text these days. #### Cons It needs an easier way to find "duplicate" records in the system. When searching for a common name in the system, it could come up with hundreds of records. If I only have a name and no other information, this system makes it hard to identify the right one. #### Vendor response Thanks for your review. Enhancements have been made to the system to improve the intuitive functionality of the software making it easier to eliminate duplicate records. Replied April 2018 --- ### Great Ongoing Experience with SmartSearch - Overall rating: 5/5 - Reviewer: David H. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, our experience with SmartSearch has been excellent. As listed above the sales approach, the implementation approach, the ongoing support after implementation makes the SmartSearch solution critical to our business. We are grateful to the SmartSearch team for such a flexible product and a product that is constantly being updated to satisfy current market needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love the ease of use, ease of training and the ability to customize the application to our needs. We love the team that supports us. When we have a customer opportunity or a customer need, when we go to SmartSearch to discuss, they most often have a solution ready for us! We love the technical support we receive (althought we don't need it much) - they solve the problem or the glitch rapidly and always keep us informed. #### Cons We honestly cannot come up with a good answer to this question. There is nothing we do not like about SmartSearch. #### Reasons for choosing SmartSearch Past experience and implementation. Great team! Very responsive tech support. Close communication with SmartSearch sales and implementation teams builds confidence. #### Reasons for switching to SmartSearch Bullhorn was minimally functional, expensive and poor tech support. #### Vendor response Thank you so much for taking the time to share your experience with SmartSearch! We're thrilled to hear that SmartSearch has exceeded your expectations. We're committed to continually enhancing our product to meet your needs, and we're grateful for your partnership. Replied April 2024 --- ### Great Software but Customer Service Improvements needed - Overall rating: 3/5 - Reviewer: Nicole M. - Verified reviewer: Yes - Industry: Human Resources - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Solid tool, they need more staff to be more prompt on responses and currently have a lack of delivery development options that impact our clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros SmartSearch software streamlines the hiring process- It offers seamless job posting, candidate tracking, and resume screening, saving recruiters time and effort. The integration with major job boards and HR tools enhances efficiency, while customizable workflows make it adaptable to different hiring needs. #### Cons Customer Service, as a long time customer of over 13 years this use to be my favorite part of the company but in the recent year with executive and management changes this has drastically become worse. #### Reasons for switching to SmartSearch Customer service response times were greatly lacking. --- ### SmartSearch is a Fantastic ATS - Overall rating: 5/5 - Reviewer: Amy C. - Verified reviewer: Yes - Industry: Defense & Space - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I've used SmartSearch for over 10 years. For the last 6 years, I've been involved in annual tools review which includes a review of at least 3 potential replacements. (company always looking to improve) No other ATS has the ability to seamlessly search across multiple boards from one screen and none come anywhere close to hitting the pricing model or level of training and support that Smart Search offers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Price and functionality. I love many features in SmartSearch but my number one favorite function is the ability to search across multiple job boards from one screen-which not only saves our recruiters time, it greatly reduces duplicate downloads. Also like the ability to schedule and post onto linked in from the job screen, and ability to search for linked in profiles from the candidate screen. Support is excellent. Pricing is VERY reasonable and is based on number of users. #### Cons It used to be a little 'clunky' and had issues with editing posts, but the latest upgrade removed those complaints. #### Reasons for choosing SmartSearch Functionality and pricing. A big plus was the ability to customize and purchase only pieces we needed #### Reasons for switching to SmartSearch ICIMS raised their pricing before our annual renewal. #### Vendor response Thank you for your review! We're thrilled to hear that SmartSearch's functionality has been such a valuable asset for your recruiting process. We're constantly working to improve our platform, and we're delighted that our recent upgrades have addressed any previous issues. Your loyalty over the past 10 years means a lot to us! Replied April 2024 --- ### Customer Since 1986 - Overall rating: 5/5 - Reviewer: Scott K. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered SmartSearch is a good tool that has become a critical element of our operation. They have been responsive to our requests for improvements and additional features. The software is good in managing many of our most significant business functions. Over the years we've been doing business, I've found the people at SmartSearch to be good people who genuinely want to help their customers thrive. This customer focus shows up in their software. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This software is the backbone of our customer fulfillment and customer management efforts. As a key tool in our daily work, SmartSearch is invaluable in the work we do. SmartSearch is flexible in its configuration. There are many qualities, many features that make SmartSearch a valuable tool for us. At the macro level, I believe what SmartSearch brings to our operation is efficiency. #### Cons No product exists that cannot be improved. So this is about improving on the foundation of an excellent tool. This is true with SmartSearch. I believe the CRM function could be improved. Additional integration with sourcing tools, and better integration with VMS tools/platforms. #### Reasons for choosing SmartSearch Features, price, and support. They have excellent support. #### Vendor response Thank you, Scott! As a long-standing client, your opinion of SmartSearch is very important to us. Replied November 2020 --- ### SmartSearch - the right choice for us - Overall rating: 5/5 - Reviewer: Dan S. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered Very good. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Process oriented. Can be customized. The reporting. Easy to upload attached documents with ability to upload multiple docs to a record at the same time. Email forms. #### Cons Long learning curve. Everything else is OK. #### Reasons for choosing SmartSearch I don't recall all the systems, but my team compared 17. It came down to Bullhorn and SmartSearch. SmartSearch had 90% of the benefits for half the price. No brainer! #### Reasons for switching to SmartSearch We wanted a state-of-the-art ATS without spending a fortune. We compared SEVENTEEN comparable products in 2018. It took months! We found a complete package that is a great value for the investment. #### Vendor response Thank you for the review, Dan. Wow, 17 comparisons! We're so glad we see the benefits of the SmartSearch software. Replied November 2020 --- ### Great ATS! - Overall rating: 5/5 - Reviewer: Amanda W. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. SmartSearch has been my go-to tool for seven years, and it's unmatched in simplicity and effectiveness. Its resume database and customizable filters make candidate identification a breeze. The platform's communication features are efficient, allowing me to reach out to multiple candidates seamlessly. Overall, SmartSearch is an excellent ATS that has significantly improved my recruitment process. Highly recommended for recruiters seeking efficiency and effectiveness. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, quickly identify candidates using filters in the resume database. Great options to customize and great options to contact multiple candidates or hires at one time. #### Cons I can not think of anything at this time. #### Vendor response We're grateful to have worked with you for past 7 years, and are delighted to be a part of streamlining your recruitment process. We're dedicated to nurturing our partnership further by continuously improving SmartSearch to meet your evolving needs. Thank you for your continued trust and support! Replied April 2024 --- ### Not the most impressive recruiting software out there - Overall rating: 3/5 - Reviewer: Justin L. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It excluded candidates from boolean searches and involves way too much clicking to navigate to jobs when you are actively recruiting. All box fields are so small. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Searching by note subject for candidate referencing, and tracking. #### Cons The boxes for all data entry points are TINY. --- ### The fact that i need to come up with 40 characters to complete this field. CEO - Overall rating: 5/5 - Reviewer: Norman G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The fact that i need to come up with 40 characters to complete this field. 20+ years as user speaks for itself #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The fact that i need to come up with 40 characters to complete this field. Ease of use and configuration #### Cons The fact that i need to come up with 40 characters to complete this field. Nothing #### Reasons for choosing SmartSearch The fact that i need to come up with 40 characters to complete this field. #### Vendor response Thank you for your feedback! We're pleased to hear that SmartSearch's ease of use and configuration options have been valuable to you. We're committed to maintaining this standard of excellence and look forward to continuing our partnership with you. Replied April 2024 --- ### SmartSearch Review June 2017 - Overall rating: 3/5 - Reviewer: Dannielle P. - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered SmartSearch is a decent product but is expensive. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros 1) Good customer service 2) Decent reporting tools 3) Auto posts to free and paid Job Boards - which is a great time saver. We post to Indeed, Glassdoor, Monster and Dice with just a one click for each job board. 4) BPM (Business Process Management) = automated req approval emails to the the approval chain. We have the approval chain set-up as Recruiting Department - Compensation Analysis - CEO. Once the hiring manager opens the Req - SmartSearch emails Recruiting for approval with a link to the job. Recruiting reviews the job and hits the "Approved" button. The process is then repeated unto CEO approves. Once the CEO approves, then the job auto-posts itself to free and paid sites. 5) Easy to use and customize reports and Req Fields. 6) Can build data pipes and integrate with ADP so candidate information flows in to ADP Workforce 7) SmartSearch can integrate with a company's web-site and be the back-end of the "Career" page. 8) Nice WIP (Work in Progress) side ribbon where at a glance shows #open reqs, pending approval, submittals & interviews that are taking place. #### Cons 1) SmartSearch is expensive. 2) If using SmartSearch as the company's Career Page be advised it is very ugly. The font of the req job fields are in Times Roman, size 14. 3) No auto capture of emails to candidates. Everything requires a manual copy and paste. --- Showing 1 - 10 of 53 Reviews [See All Reviews](https://www.softwareadvice.com/hr/smartsearch-profile/reviews/) ## SmartSearch Popular Comparisons [100Hires vs SmartSearch](https://www.softwareadvice.com/hr/100hires-profile/vs/smartsearch/)[BambooHR vs SmartSearch](https://www.softwareadvice.com/hr/bamboohr-profile/vs/smartsearch/)[Rippling vs SmartSearch](https://www.softwareadvice.com/hr/rippling-profile/vs/smartsearch/)[Paycor vs SmartSearch](https://www.softwareadvice.com/hr/paycor-perform-profile/vs/smartsearch/)[RUN Powered by ADP vs SmartSearch](https://www.softwareadvice.com/hr/adp-run-profile/vs/smartsearch/)[Paycom vs SmartSearch](https://www.softwareadvice.com/hr/paycom-profile/vs/smartsearch/)[Paychex vs SmartSearch](https://www.softwareadvice.com/hr/paychex-flex-profile/vs/smartsearch/) [Compare All Alternatives](https://www.softwareadvice.com/hr/smartsearch-profile/alternatives/) ## Other Top Recommended Applicant Tracking Software [Rippling](https://www.softwareadvice.com/hr/rippling-profile/) **4.9** (4886) Recently recommended **557** times [BambooHR](https://www.softwareadvice.com/hr/bamboohr-profile/) **4.6** (3651) Recently recommended **452** times [Paycom](https://www.softwareadvice.com/hr/paycom-profile/) **4.4** (1400) Recently recommended **397** times [Paylocity](https://www.softwareadvice.com/hr/web-pay-profile/) **4.3** (1977) Recently recommended **351** times Stuck Between Options? 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