SurePayroll by Paychex is a cloud-based payroll service for small businesses. It offers resources for tax form completion and legal compliance, payroll calculation, direct deposits and more.

SurePayroll has partnered with various time clock companies to provide time clock integration. Federal, state and local taxes can be automatically calculated. SurePayroll also provides integration with accounting software such as Sage 50, QuickBooks, Kashoo and Xero.

Employees can be paid with printed checks or direct deposit at no additional cost. There are also flexible payroll options, including next-day and same-day payroll processing.

Private-label and co-branded services for accountants and banking partners are also available, in addition to solutions for managing 401(k) plans, health insurance, workers' compensation and employee screening.

Pricing is per user per month, and personalized support representatives are available via phone, email and chat.

Dashboard
Dashboard
Dashboard
Edit payroll
Edit payroll
Mobile dashboard
Mobile dashboard
Payroll data
Payroll data
Types of earnings
Types of earnings

Supported Operating System(s):

Mac OS, Web browser (OS agnostic)



33 Reviews of SurePayroll

Overall rating

4.0 / 5 stars

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Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

October 2018

Very easy to use and takes care of everything

I've had a great experience with SurePayroll. It is easy to handle paying my employees and making sure taxes are covered too.

Pros

Setting up SurePayroll was easy (a rep guided me through it) and now it takes care of everything for me. I go and manually input my hourly employees time in every two weeks, but otherwise the entire process is pretty automated.

Cons

No cons - I haven't had any issues with SurePayroll!

james from Red Canyon

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Nickel and Dime you for everything!!!!

Horrible!!!!!!!

Pros

Decent dashboard where you login on the website.

Cons

They can't seem to do anything right and filings/taxes have been a disaster!!!!!!!!!

Loresha from MJ Staffing Solutions, LLC

Specialty:  Telecommunications

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Sure payroll User

Pros

This payroll software allows my contractors to easily login using the username and password to obtain their paystubs.

Cons

I really wish it didn’t take two days for payroll to reach my Contractor’s bank after submitting it.

Chris from Strong College Students Moving

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Surepayroll is the best!

Overall, my experience has been a great one. The process of running a payroll is seamless and easy!

Pros

Easy to input payroll hours, gratuity and add other Hourly rates for my employees. I like the fact that they deduct Federal and State Taxes, as well as they provide Direct Deposit so I don't have to worry with paper checks being cut and mailed.

Cons

They charge for every employee over 5 that are on the payroll and sometimes that can add up on a monthly basis.

LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Really great payroll product!

Pros

Customer service is fantastic. Whenever I call, they answer quickly and are super knowledgeable and helpful. The program is very easy to use and saves me soooo much time each payroll period.

Cons

The reporting features aren't amazing. you have to select each pay period and refresh the screen which is a bit annoying...but it's not really such a big deal in the long run.

Vanessa from DPS

Specialty:  Consulting

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Best software for payroll!!!

SurePayroll is a powerful, flexible, and so organize to pay your staff, and it offers good support and top-notch reporting. also, it' s interface is dated.

Pros

Excellent record keeping and pay-processing tools. Supports multiple payroll types. Integrates with multiple accounting sites. Good mobile apps for employer and employees. The support staff are very nice and help so quick if you have any issue.

Cons

I don't have any issues with this software. I have been using it for more than a year and I can't be more grateful. some people think it is a little expensive but for what it is I don't think so.

Pete from HomeActions | IndustryNewsletters

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Fast, accurate handling of our company's payroll function.

Accurate handling of all payroll needs. Never have to worry about penalties from late-filing. Every employee has immediate access to their own pay history.

Pros

Allows every employee to instantly gain access to their pay stub history as well as W-2 data. Platform is user friendly and very intuitive.

Cons

There is really no downside I noticed to this service. They have always handled our needs promptly and stay abreast of the many changes and challenges involved in the complex payroll process.

Richard from Precision Brake & wheel

Specialty:  Distribution

Number of employees:  11-50 employees

Ease-of-use

Functionality

March 2018

Do Not Use Surepayroll

Pros

Low Cost, and that is it. There is nothing else that you can say that is positive. It went down hill after PayChex bought them

Cons

Extreme Security that they just went to make this system worthless. Does not calculate Garnishments correctly.

Response: Daphne, SurePayroll

March 2018

Hi Richard, While it can be frustrating to have multiple security measures in place to unlock your account, this is something we take very seriously due to the sensitive information our customers are working with. We want all of our customers to feel safe and have these measures in place to ensure an unauthorized user isn't able to login to an account and change important payroll information. Additionally, we have confirmed your garnishments are calculating correctly per agency requirements. Our customer care team has been working with you on this concern and to explain that your garnishments are correct. We appreciate your business and should you have any additional concerns, please reach out to our customer care team at 877.954.7873.

Pascual from Clarity Psychological Services LLC

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Great price, customer service, and responsiveness. Lots of how to videos on YouTube if you get stuck

Pros

I really like the price and customer service. The person who helped me was responsive and very easily reachable. Also, customer service is located in USA, which is important to me. The software was easy to setup and the representative walked me through it. I had to get a employer ID which they sent me a link to obtain one. Had my tax account take care of it. Pretty much just click of a button to get checks cut.

Kali from BATH FITTER

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Good software once I was able to access it.

I was able to see my paycheck online and print out the stubs if I needed to.

Pros

It provided a good breakdown of hours worked/ sick time available/ etc. I liked the interface of the website.

Cons

I did not like that an administrator had to reset my password. I had several password issues (and I use the same password for nearly everything so I know it wasn't a mistake on my end). Every time I had a problem, I'd have to contact my boss to reset it. Inconvenient for him and no one wnats to inconvenience their boss.

Melissa from Thresholds Community

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Good customer support, easy to use, intuitive

Easy to use, quick, efficient

Pros

Every time I need help with something, they are very helpful and quick to respond. They have excellent customer service.

Cons

There are a few things that could be a little easier to understand: i.e. how to run an additional payroll.

Sam from LaGwana

Specialty:  Advertising

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Overall does a great job

Overall I really like using the software and support is there when you need them for the most part.

Pros

It is very easy to set up and work with on a daily basis. They keep track of all the employees and vacation/sick time is easy to work with for each employee. They take care of figuring all the taxes for the employees and send that in to the IRS and State. At the end of the year all you do is print the W2's.

Cons

It is really hard to set up multiple or unique sick amounts and or vacation times. They are also very limiting on how many people can get in and use the site.

Hannah from P & J Towing

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Makes payroll simple and easy!

Pros

I love that the taxes are automatically taken out. I can log each employee and their hours to be assured everything will be calculated correctly. They give you many options to set up your account like number of employees and hours for each employee each week. You can also add break times and set funds to pay into insurance or other things.

Cons

Depending on company size the price can get a little high. The company is very flexible to work with. Customer service representivies have been very nice and a pleasure to speak to.

Holly from Insulation & Drywall Contractors, Inc.

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Good and Bad

Pros

Lets employees know that they received their monies and they can access their information themselves. Processes the quarterly taxes quickly and so far correctly. Great and competitive pricing.

Cons

Operates on percentages so if a employee works in more than one department, you have to use a percent and the payroll taxes are not the exact amount for the general ledger. Customer service is sometimes slow to respond. Does not respond on new state changes very quick. I had to ask 3 times and I had to get the new information changes for them. I have to enter the department worked in each week. The software does not remember from previous week.

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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Excellent from an employee's point of view!

I like how I can back and check details anytime I want with the exact breakdown. I have used it for over a year because my employer uses it and it's very convenient.

Pros

- Easy to use
- Breakdown of amounts
- History of checks clearly displayed
- Easy to calculate and check information for consecutive years

Cons

- As much as I appreciate the security steps, it's a bit annoying to have to add a verification code

Jeanette from American College of Veterinary Radiology

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2017

have used for over 10 years for monthly payroll

easy to process payroll.

Pros

inexpensive and easy to use.
easy to get W-2s and 1099s.
Receive payroll processing reminders timely.

Cons

They do not process several local returns in Pennsylvania and Washington states.
It does not take me long to process them quarterly through the appropriate tax portals.

Jeanette from ACVR

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2017

Monthly Payroll service

Customer support has always been very attentive. They process annual payroll rate changes promptly and usually send email confirmations when they have finished.

Pros

Ease of export and import to accounting software.

Cons

They cannot process small unusual local returns. I process the PA LST returns and the WA L&I returns quarterly. I also process a PA sales tax return semi-annually.

Carrie from Atlanta Movie Tours

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2017

Could be better...

Overall not a bad value for the money as it's super inexpensive, but the customer support is super lacking. We ended up with a pretty big issue and support was non-responsive. Without their being an issue, the system is easy to use and good views and reporting for both employer and employees.

Pros

Ease of use, cost, reporting

Cons

Customer support

Ed from Gateway Tax Advisors, LLC

Ease-of-use

Value for money

Customer support

Functionality

January 2017

SurePayroll

First, I consider myself pretty tech savvy and have an accounting background. I have just started using SurePayroll for a client, so I'm sure once I get over the initial learning curve, my opinion on this software will likely change. However, for some reason, SurePayroll's website does not seem intuitive to me. Almost as if it has been dumbed down to make it more user-friendly.

cindy from Chaunva LeCompte Photography

Ease-of-use

Value for money

Customer support

Functionality

December 2016

Sure Payroll Review

We love sure payroll! It is so easy to use and sends us reminders if we forget to run it that week!


Displaying 1 - 20 of 33 reviews