SurePayroll
About SurePayroll
Awards and Recognition
SurePayroll Pricing
Starting at $19.99 plus, $4 per employee. Get up to 6-months free for small business customers. App is free to employees of companies that run payroll with SurePayroll.
Starting price:
$29.99 per month
Free trial:
Available
Free version:
Not Available
Other Top Recommended Human Resources Software
Most Helpful Reviews for SurePayroll
1 - 5 of 232 Reviews
Anonymous
2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Easy to use and great value
easy to use for the administrator and even the set up is very simple to complete. online clock integrations makes it easier to use.
CONSnone. overall it works great and no issues
Vendor Response
Thanks for leaving us such a wonderful review.
Replied March 2020
Leslie
Real Estate, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Best Payroll Company Around
I have used other payroll services and can say honestly SurePayroll is the best I've ever used. They have an easy system and their customer service is the best I've ever worked with.
PROSIt's easy to use once you are set up. Customer service is always quick to help and ALWAYS friendly. I can always easily find any reports I may need easily and it is so user friendly.
CONSI honestly haven't had any issues with the software. I only had some issues when getting signed up.
Reason for choosing SurePayroll
SurePayroll dealt with the tax filings and all the docs I need and kept me from getting in trouble.
Reasons for switching to SurePayroll
SurePayroll was a little cheaper and offered more services that I needed.
Vendor Response
Leslie, thanks for leaving us such a wonderful review. We are thrilled that you love your experience with SurePayroll. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words.
Replied March 2020
Sean
E-Learning, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2021
Surepayroll DEVASTATED my business. DO NOT USE if you care about compliance
We are trying to navigate the remote working situation as many business are I imagine. It is a grey area which state to tax employees in as the company is based in California and some of our workers decided to reside in other states. One employee decided to stay in New York, so we decided to amend his returns to reflect his NYC residence, seemed like the right thing to do. Surepayroll charged a large fee for this amendment. I then received a $27,000 fine from New York for not having workers comp insurance. Now the NY website says teachers don't need workers comp, which makes sense as our tutors teach on their computer in the bedroom and have no chance of injury. However as an out of state business it turns out they require it for all employees. Surepayroll gave NO guidance on compliance whatsoever. Once I received the fine they did NOTHING to help me resolve it, other than send an insurance salesperson my way. All decent payroll firms help with compliance, switch to Gusto they force you to be in compliance before you set up an account. This fine is forcing us to close our doors in New York. The entire reason I pay a payroll service is to help navigate situations like this. Using this service is probably the worst business decision I've ever made. I now owe $27,000 to NY which I absolutely don't have and don't expect to have anytime soon. This has been devastating. Surepayroll made it clear that they could care less about resolving the issue.
PROSSomewhat easy to use, though the website is really cheap looking.
CONSThey do not assist with state compliance at all.
Reason for choosing SurePayroll
Price
Vendor Response
Sean, we are sorry that your experience with SurePayroll didn't quite meet your expectations. We would like the opportunity to investigate your feedback further. Please contact us at feedback@surepayroll.com or call our support team at 877-956-7873 so we can gather some additional information. We'll work with you to resolve any issues as quickly as possible.
Replied February 2021
Tina
Airlines/Aviation, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Value
Overall great product. I highly reccoend this platform.
PROSGreat value for the cost. Excellent customer service.
CONSReports can not be customized and there are limited standard reports.
Reason for choosing SurePayroll
I need Customer Service to answer technical payroll questions. Sure Payroll has awesome customer service; quick response time with knowledgeable team. Calling QuickBooks would take hours.
Reasons for switching to SurePayroll
Cost
Vendor Response
Tina, thanks for leaving us such a wonderful review.
Replied March 2020
Emily
Medical Practice, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
A Happy Customer
Excellent!
PROSBeing a small business owner requires me to wear a lot of hats. SurePayroll helps make my payroll processing hat very easy! I'm so thankful for the ease and attention of SurePayroll.
CONSThe week-to-week ease cannot be beat. My only con with the software was a tax form mishap when I first transferred over.
Reason for choosing SurePayroll
I chose SurePayroll for the comprehensive aspect of their product and the competitive pricing for small businesses.
Vendor Response
Emily, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with SurePayroll. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words.
Replied March 2020
