SurePayroll Software

3.86 / 5 (43)

Our advisors have recommended this product 27 times in the last 30 days

About SurePayroll


SurePayroll by Paychex is a cloud-based payroll service for small businesses. It offers resources for tax form completion and legal compliance, payroll calculation, direct deposits and more.

SurePayroll has partnered with various time clock companies to provide time clock integration. Federal, state and local taxes can be automatically calculated. SurePayroll also provides integration with accounting software such as Sage 50, QuickBooks, Kashoo and Xero.

Employees can be paid with printed checks or direct deposit at no additional cost. There are also flexible payroll options, including next-day and same-day payroll processing.

Private-label and co-branded services for accountants and banking partners are also available, in addition to solutions for managing 401(k) plans, health insurance, workers' compensation and employee screening.

Pricing is per user per month, and personalized support representatives are available via phone, email and chat.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

43 Reviews of SurePayroll

Average User Ratings

Overall

3.86 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(21)

4 stars

(10)

3 stars

(3)

2 stars

(3)

1 stars

(6)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 43 reviews

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February 2019

Anna from State Electric Company

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Excellent Customer Service

Overall, this program provides a great experience and the customer service is top notch. I almost never have to wait on hold to talk to someone. I would highly recommend to other users.

Pros

I recently needed to update our banking information just before payroll was due. I was unaware that we needed a bank letter, however, once the letter was submitted the new bank information was uploaded and approved within an hour - and we still made the deadline for payroll cutoff. I like the reporting function as well as the categories of active, inactive and terminated employees.

Cons

In the instance of printing multiple weeks paystub for 1 employee, you have to go back to the reports for each week ending, choose the employee, choose the weekending, generate paystub. I would like to see the option to chose multiple weeks for 1 employee and generate all at once.

December 2018

Laura from Spirit Church

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2018

Dependable Payroll Service

We have used Sure Payroll for over three years and as a whole we have been very happy with them. For hourly employees and basic salaried employees they are awesome. Unique issues such as clergy is not as smooth.

Pros

The entry for payroll is easy to use. The default payroll that they have recently instituted makes things extremely easy. Customer service is very efficient and they answer quickly. If they promise to call back about an issue they always follow up and make sure everything is taken care of.

Cons

As a church we have a number of clergy with unique payroll needs and at times it has been difficult to make the needs of the clergy work with the system. I wish the system was a little more flexible. Also, when we first selected this company we selected them because the advertised that they specialize in clergy payroll and I would say I have educated them more than they have helped me.

October 2017

Holly from Insulation & Drywall Contractors, Inc.

Review Source: GetApp


Ease-of-use

3.0

Value for money

4.0

Customer support

2.0

Functionality

3.0

October 2017

Good and Bad

Pros

Lets employees know that they received their monies and they can access their information themselves. Processes the quarterly taxes quickly and so far correctly. Great and competitive pricing.

Cons

Operates on percentages so if a employee works in more than one department, you have to use a percent and the payroll taxes are not the exact amount for the general ledger. Customer service is sometimes slow to respond. Does not respond on new state changes very quick. I had to ask 3 times and I had to get the new information changes for them. I have to enter the department worked in each week. The software does not remember from previous week.

January 2017

Carrie from Atlanta Movie Tours

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

January 2017

Could be better...

Overall not a bad value for the money as it's super inexpensive, but the customer support is super lacking. We ended up with a pretty big issue and support was non-responsive. Without their being an issue, the system is easy to use and good views and reporting for both employer and employees.

Pros

Ease of use, cost, reporting

Cons

Customer support

June 2018

Vanessa from DPS

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Best software for payroll!!!

SurePayroll is a powerful, flexible, and so organize to pay your staff, and it offers good support and top-notch reporting. also, it' s interface is dated.

Pros

Excellent record keeping and pay-processing tools. Supports multiple payroll types. Integrates with multiple accounting sites. Good mobile apps for employer and employees. The support staff are very nice and help so quick if you have any issue.

Cons

I don't have any issues with this software. I have been using it for more than a year and I can't be more grateful. some people think it is a little expensive but for what it is I don't think so.

February 2018

Sam from LaGwana

Company Size: 11-50 employees

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

February 2018

Overall does a great job

Overall I really like using the software and support is there when you need them for the most part.

Pros

It is very easy to set up and work with on a daily basis. They keep track of all the employees and vacation/sick time is easy to work with for each employee. They take care of figuring all the taxes for the employees and send that in to the IRS and State. At the end of the year all you do is print the W2's.

Cons

It is really hard to set up multiple or unique sick amounts and or vacation times. They are also very limiting on how many people can get in and use the site.

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

October 2018

Very easy to use and takes care of everything

I've had a great experience with SurePayroll. It is easy to handle paying my employees and making sure taxes are covered too.

Pros

Setting up SurePayroll was easy (a rep guided me through it) and now it takes care of everything for me. I go and manually input my hourly employees time in every two weeks, but otherwise the entire process is pretty automated.

Cons

No cons - I haven't had any issues with SurePayroll!

January 2018

Hannah from P & J Towing

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

January 2018

Makes payroll simple and easy!

Pros

I love that the taxes are automatically taken out. I can log each employee and their hours to be assured everything will be calculated correctly. They give you many options to set up your account like number of employees and hours for each employee each week. You can also add break times and set funds to pay into insurance or other things.

Cons

Depending on company size the price can get a little high. The company is very flexible to work with. Customer service representivies have been very nice and a pleasure to speak to.

February 2019

Tori from Oak Brook Smiles

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

LOVE SUREPAYROLL

Pros

I love everything that it offers. I can view old forms and documents and see all my vacation and holidays in one place to keep track!

Cons

I hate that when you log into (a saved device) it still says you have to send a verification code to your phone. I get that it is good for security, but it just takes extra time and steps when I have already saved the device!

November 2018

Pete from HomeActions | IndustryNewsletters

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

SurePayroll - accurate, timely, easy to use

Pros

Love that we are able to provide every employee with their own log in access to view history, print copies of checks and W-2's. Frees up a lot of time by allowing them to perform this critical task.

Cons

Nothing negative too report. We have not experienced any problems with accuracy of data, and their security is excellent.

March 2018

Richard from Precision Brake & wheel

Company Size: 11-50 employees

Review Source


Ease-of-use

1.0

Functionality

1.0

March 2018

Do Not Use Surepayroll

Pros

Low Cost, and that is it. There is nothing else that you can say that is positive. It went down hill after PayChex bought them

Cons

Extreme Security that they just went to make this system worthless. Does not calculate Garnishments correctly.

Response from Daphne of SurePayroll

Replied March 2018

Hi Richard, While it can be frustrating to have multiple security measures in place to unlock your account, this is something we take very seriously due to the sensitive information our customers are working with. We want all of our customers to feel safe and have these measures in place to ensure an unauthorized user isn't able to login to an account and change important payroll information. Additionally, we have confirmed your garnishments are calculating correctly per agency requirements. Our customer care team has been working with you on this concern and to explain that your garnishments are correct. We appreciate your business and should you have any additional concerns, please reach out to our customer care team at 877.954.7873.

March 2019

Jean from La Vida Alpaca & Tahoma Vista Fiber Mill

Company Size: 2-10 employees

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0