SurePayroll by Paychex is a cloud-based payroll service for small businesses. It offers resources for tax form completion and legal compliance, payroll calculation, direct deposits and more.

SurePayroll has partnered with various time clock companies to provide time clock integration. Federal, state and local taxes can be automatically calculated. SurePayroll also provides integration with accounting software such as Sage 50, QuickBooks, Kashoo and Xero.

Employees can be paid with printed checks or direct deposit at no additional cost. There are also flexible payroll options, including next-day and same-day payroll processing.

Private-label and co-branded services for accountants and banking partners are also available, in addition to solutions for managing 401(k) plans, health insurance, workers' compensation and employee screening.

Pricing is per user per month, and personalized support representatives are available via phone, email and chat.



36 Reviews of SurePayroll

Overall rating

4.0 / 5 stars

Showing 1 - 20 of 36 reviews

December 2018

Laura from Spirit Church

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Dependable Payroll Service

We have used Sure Payroll for over three years and as a whole we have been very happy with them. For hourly employees and basic salaried employees they are awesome. Unique issues such as clergy is not as smooth.

Pros

The entry for payroll is easy to use. The default payroll that they have recently instituted makes things extremely easy. Customer service is very efficient and they answer quickly. If they promise to call back about an issue they always follow up and make sure everything is taken care of.

Cons

As a church we have a number of clergy with unique payroll needs and at times it has been difficult to make the needs of the clergy work with the system. I wish the system was a little more flexible. Also, when we first selected this company we selected them because the advertised that they specialize in clergy payroll and I would say I have educated them more than they have helped me.

December 2018

samuel from University

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

SurePayroll is the best software for Human Resource Managers

SurePayroll is the best solution for Human Resoure managers It helps to make their work easier and intersting.

Pros

This software is easy to use and setting up this software is also easy. SurePayroll allows you to keep a track of all your employees.

Cons

This software can be very very frustrating to new users since one has to take time to learn and master it.

November 2018

Sarah from Newport Strength

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

4 of 5

November 2018

Not as user-friendly as Gusto

I would suggest a simpler payroll system then this one.

Pros

It gets the payroll job done which is what I need

Cons

It was very difficult to set up and understand when I first had to use it. I got frustrated quite a lot and it took a lot of my time trying to do it correctly.

November 2018

Pete from HomeActions | IndustryNewsletters

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

SurePayroll - accurate, timely, easy to use

Pros

Love that we are able to provide every employee with their own log in access to view history, print copies of checks and W-2's. Frees up a lot of time by allowing them to perform this critical task.

Cons

Nothing negative too report. We have not experienced any problems with accuracy of data, and their security is excellent.

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Very easy to use and takes care of everything

I've had a great experience with SurePayroll. It is easy to handle paying my employees and making sure taxes are covered too.

Pros

Setting up SurePayroll was easy (a rep guided me through it) and now it takes care of everything for me. I go and manually input my hourly employees time in every two weeks, but otherwise the entire process is pretty automated.

Cons

No cons - I haven't had any issues with SurePayroll!

September 2018

james from Red Canyon

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

September 2018

Nickel and Dime you for everything!!!!

Horrible!!!!!!!

Pros

Decent dashboard where you login on the website.

Cons

They can't seem to do anything right and filings/taxes have been a disaster!!!!!!!!!

September 2018

Loresha from MJ Staffing Solutions, LLC

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Sure payroll User

Pros

This payroll software allows my contractors to easily login using the username and password to obtain their paystubs.

Cons

I really wish it didn’t take two days for payroll to reach my Contractor’s bank after submitting it.

September 2018

Chris from Strong College Students Moving

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Surepayroll is the best!

Overall, my experience has been a great one. The process of running a payroll is seamless and easy!

Pros

Easy to input payroll hours, gratuity and add other Hourly rates for my employees. I like the fact that they deduct Federal and State Taxes, as well as they provide Direct Deposit so I don't have to worry with paper checks being cut and mailed.

Cons

They charge for every employee over 5 that are on the payroll and sometimes that can add up on a monthly basis.

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Really great payroll product!

Pros

Customer service is fantastic. Whenever I call, they answer quickly and are super knowledgeable and helpful. The program is very easy to use and saves me soooo much time each payroll period.

Cons

The reporting features aren't amazing. you have to select each pay period and refresh the screen which is a bit annoying...but it's not really such a big deal in the long run.

June 2018

Vanessa from DPS

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Best software for payroll!!!

SurePayroll is a powerful, flexible, and so organize to pay your staff, and it offers good support and top-notch reporting. also, it' s interface is dated.

Pros

Excellent record keeping and pay-processing tools. Supports multiple payroll types. Integrates with multiple accounting sites. Good mobile apps for employer and employees. The support staff are very nice and help so quick if you have any issue.

Cons

I don't have any issues with this software. I have been using it for more than a year and I can't be more grateful. some people think it is a little expensive but for what it is I don't think so.

March 2018

Richard from Precision Brake & wheel

Company Size: 11-50 employees

Review Source


Ease-of-use

1 of 5

Functionality

1 of 5

March 2018

Do Not Use Surepayroll

Pros

Low Cost, and that is it. There is nothing else that you can say that is positive. It went down hill after PayChex bought them

Cons

Extreme Security that they just went to make this system worthless. Does not calculate Garnishments correctly.

Response from Daphne of SurePayroll

Replied March 2018

Hi Richard, While it can be frustrating to have multiple security measures in place to unlock your account, this is something we take very seriously due to the sensitive information our customers are working with. We want all of our customers to feel safe and have these measures in place to ensure an unauthorized user isn't able to login to an account and change important payroll information. Additionally, we have confirmed your garnishments are calculating correctly per agency requirements. Our customer care team has been working with you on this concern and to explain that your garnishments are correct. We appreciate your business and should you have any additional concerns, please reach out to our customer care team at 877.954.7873.

March 2018

Pascual from Clarity Psychological Services LLC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Great price, customer service, and responsiveness. Lots of how to videos on YouTube if you get stuck

Pros

I really like the price and customer service. The person who helped me was responsive and very easily reachable. Also, customer service is located in USA, which is important to me. The software was easy to setup and the representative walked me through it. I had to get a employer ID which they sent me a link to obtain one. Had my tax account take care of it. Pretty much just click of a button to get checks cut.

February 2018

Kali from BATH FITTER

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

4 of 5

February 2018

Good software once I was able to access it.

I was able to see my paycheck online and print out the stubs if I needed to.

Pros

It provided a good breakdown of hours worked/ sick time available/ etc. I liked the interface of the website.

Cons

I did not like that an administrator had to reset my password. I had several password issues (and I use the same password for nearly everything so I know it wasn't a mistake on my end). Every time I had a problem, I'd have to contact my boss to reset it. Inconvenient for him and no one wnats to inconvenience their boss.

February 2018

Melissa from Thresholds Community

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Good customer support, easy to use, intuitive

Easy to use, quick, efficient

Pros

Every time I need help with something, they are very helpful and quick to respond. They have excellent customer service.

Cons

There are a few things that could be a little easier to understand: i.e. how to run an additional payroll.

February 2018

Sam from LaGwana

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

4 of 5

February 2018

Overall does a great job

Overall I really like using the software and support is there when you need them for the most part.

Pros

It is very easy to set up and work with on a daily basis. They keep track of all the employees and vacation/sick time is easy to work with for each employee. They take care of figuring all the taxes for the employees and send that in to the IRS and State. At the end of the year all you do is print the W2's.

Cons

It is really hard to set up multiple or unique sick amounts and or vacation times. They are also very limiting on how many people can get in and use the site.

January 2018

Hannah from P & J Towing

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2018

Makes payroll simple and easy!

Pros

I love that the taxes are automatically taken out. I can log each employee and their hours to be assured everything will be calculated correctly. They give you many options to set up your account like number of employees and hours for each employee each week. You can also add break times and set funds to pay into insurance or other things.

Cons

Depending on company size the price can get a little high. The company is very flexible to work with. Customer service representivies have been very nice and a pleasure to speak to.

October 2017

Holly from Insulation & Drywall Contractors, Inc.

Review Source: GetApp


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

3 of 5

October 2017

Good and Bad

Pros

Lets employees know that they received their monies and they can access their information themselves. Processes the quarterly taxes quickly and so far correctly. Great and competitive pricing.

Cons

Operates on percentages so if a employee works in more than one department, you have to use a percent and the payroll taxes are not the exact amount for the general ledger. Customer service is sometimes slow to respond. Does not respond on new state changes very quick. I had to ask 3 times and I had to get the new information changes for them. I have to enter the department worked in each week. The software does not remember from previous week.

October 2017

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

Excellent from an employee's point of view!

I like how I can back and check details anytime I want with the exact breakdown. I have used it for over a year because my employer uses it and it's very convenient.

Pros

- Easy to use
- Breakdown of amounts
- History of checks clearly displayed
- Easy to calculate and check information for consecutive years

Cons

- As much as I appreciate the security steps, it's a bit annoying to have to add a verification code

July 2017

Jeanette from American College of Veterinary Radiology

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2017

have used for over 10 years for monthly payroll

easy to process payroll.

Pros

inexpensive and easy to use.
easy to get W-2s and 1099s.
Receive payroll processing reminders timely.

Cons

They do not process several local returns in Pennsylvania and Washington states.
It does not take me long to process them quarterly through the appropriate tax portals.

January 2017

Jeanette from ACVR

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2017

Monthly Payroll service

Customer support has always been very attentive. They process annual payroll rate changes promptly and usually send email confirmations when they have finished.

Pros

Ease of export and import to accounting software.

Cons

They cannot process small unusual local returns. I process the PA LST returns and the WA L&I returns quarterly. I also process a PA sales tax return semi-annually.