What is SurePayroll?

SurePayroll by Paychex is a cloud-based payroll service for small businesses. It offers resources for tax form completion and legal compliance, payroll calculation, direct deposits and more.

SurePayroll has partnered with various time clock companies to provide time clock integration. Federal, state and local taxes can be automatically calculated. SurePayroll also provides integration with accounting software such as Sage 50, QuickBooks, Kashoo and Xero.

Employees can be paid with printed checks or direct deposit at no additional cost. There are also flexible payroll options, including next-day and same-day payroll processing.

Private-label and co-branded services for accountants and banking partners are also available, in addition to solution...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

51 Reviews of SurePayroll

Average User Ratings

Overall

3.62 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(22)

22

4 stars

(11)

11

3 stars

(6)

6

2 stars

(6)

6

1 stars

(8)

8

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 51 results

November 2018

Pete from HomeActions | IndustryNewsletters

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

SurePayroll - accurate, timely, easy to use

Pros

Love that we are able to provide every employee with their own log in access to view history, print copies of checks and W-2's. Frees up a lot of time by allowing them to perform this critical task.

Cons

Nothing negative too report. We have not experienced any problems with accuracy of data, and their security is excellent.

December 2018

Laura from Spirit Church

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2018

Dependable Payroll Service

We have used Sure Payroll for over three years and as a whole we have been very happy with them. For hourly employees and basic salaried employees they are awesome. Unique issues such as clergy is not as smooth.

Pros

The entry for payroll is easy to use. The default payroll that they have recently instituted makes things extremely easy. Customer service is very efficient and they answer quickly. If they promise to call back about an issue they always follow up and make sure everything is taken care of.

Cons

As a church we have a number of clergy with unique payroll needs and at times it has been difficult to make the needs of the clergy work with the system. I wish the system was a little more flexible. Also, when we first selected this company we selected them because the advertised that they specialize in clergy payroll and I would say I have educated them more than they have helped me.

January 2017

Carrie from Atlanta Movie Tours

Company Size: 11-50 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

January 2017

Could be better...

Overall not a bad value for the money as it's super inexpensive, but the customer support is super lacking. We ended up with a pretty big issue and support was non-responsive. Without their being an issue, the system is easy to use and good views and reporting for both employer and employees.

Pros

Ease of use, cost, reporting

Cons

Customer support

February 2020

Steven from Consultant

Company Size: 2-10 employees

Industry: Individual & Family Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

February 2020

Worst Service ever!

I would not recommend this to my worst enemy. Use anything else...maybe a napkin and pencil because that is better than this service.

Pros

Nothing...system and "award winning customer service team" are the least helpful on the planet. I ended up doing all the work and they collected a fee.

Cons

Everything...not user friendly and sales/customer service drop you has soon as you meet the 30-day free period

Response from SurePayroll

Replied February 2020

Steven, we are sorry that your experience with SurePayroll didn't quite meet your expectations. We would like the opportunity to investigate your feedback further. Please contact us at feedback@surepayroll.com or call our support team at 877-956-7873 so we can gather some additional information. We'll work with you to resolve any issues as quickly as possible.

October 2019

Shannon from Amie's Community Care LLC

Company Size: 11-50 employees

Industry: Individual & Family Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

October 2019

SurePayroll

This was an overall good product for our small payroll needs. Once we grew larger, we required a product that was more robust and went with a different vendor.

Pros

The layout was pretty intuitive and I found navigation easy. For a small business, this is a very workable and flexible solution for self-management of one's payroll.

Cons

There were a few occasions where reports were not made properly to the tax entities and we received notices from those entities. This necessitated calls and emails to customer service to have it resolved.