UKG Pro
About UKG Pro

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Most Helpful Reviews for UKG Pro
1 - 5 of 556 Reviews
Becky
1,001 - 5,000 employees
Used more than 2 years
OVERALL RATING:
4
Reviewed January 2022
Feature-rich HR tool that could use a UI/UX overhaul
N Armand François
Verified reviewer
Consumer Electronics, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
I'm very satisfied
It's a really great application, it makes my work on the human resources side much easier
CONSI haven't seen anything negative yet. Super great for me
Sara
Verified reviewer
Hospital & Health Care, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
Great tool for talent management and Human Resources
As a medium-sized business, I appreciate having access to a wide variety of employee onboarding resources. As a tool for continuing education and professional development, it is invaluable. It's fantastic to have everything our HR department and our staff need in one place.
PROSAs an employee who is not part of the HR division, I use UKG Pro but am unaware of its full functionality. However, I believe that its ability to cover everything is a trait that all firms should look for in a software application.
CONSIssues with properly acknowledging documents have been known to occur. Limits imposed on users' ability to download their own files. The site doesn't perform properly on secure connections.
Reasons for switching to UKG Pro
In addition, we use the platform to host quarterly required trainings and keep tabs on all trainings. Because of this, the organization has a centralized, easy-to-use website for handling most HR-related questions and trainings.
Anna
Hospital & Health Care, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
3
Reviewed October 2023
I don’t love it
UKG is a good source to view the schedule and find your paystubs.
CONSThere is no ease of use. It is a difficult app to navigate.
Cynthia
Veterinary, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed December 2022
I'm Sad to Say....
Let me start by saying that it used to be great system and in the past I was a huge supporter of UltiPro and Kronos, and I thought they had the best systems out there from a payroll perspective - much easier to use than either Workday or SAP, and they had excellent support. And you were in control - you didn't need to hire a ton of expensive pseudo-IT people to run your department. Sadly, that's no longer the case. It's almost impossible to get support, the UI has gone downhill, and the product is very disjointed. It takes forever to perform simple tasks - very similar to a Workday or SAP. You can get it done, but not easily. You can no longer reach anyone in the Tax department - you can open tickets but no one will ever respond. You're on your own and you don't have the ability to make necessary updates yourself - it's a terrible feeling. I have had tickets open for months and I'm coming up on year end and I'm not going to be able to report accurately. Why they would take away the ability for users to make their own updates to taxing jurisdictions I'll never understand. But they did, and they don't respond when you open a case even after escalating. It's a nightmare. Now, I would go with another vendor given the choice. And that makes me sad.
PROSI absolutely love the reporting capabilities in the core system. UKG uses Cognos, and you can literally write a custom report in minutes and pick up pretty much any field in the database and export it to Excel or PDF or whatever format you're looking for. You can schedule reports that can be automatically sent to your users and they can only see what their role and security allows them to see, you can create dashboards and interface files - whatever you need from a reporting perspective is at your fingertips. And it's as easy as drag and drop. I can't stress enough how useful this feature is.
CONSI hate how long it takes to perform simple tasks, and I am horrified by the fact that they no longer provide test environments - to me it's not an option to test in production. We had to fight and beg for months to get them to make an "exception" for us, and frankly would have moved in another direction had they not eventually given in. The product and support, both of which used to make the system different from the other offerings on the market, have gone so far downhill in such a short time it's astonishing. Be prepared to have to go to a ton of different screens to get basic information or to perform an everyday task. And forget about getting any support. You can open tickets but no one is going to respond no matter how much you beg for help.