UKG Pro

RATING:

4.25

(496)

About UKG Pro

Designed for organizations who prioritize diverse workforces and cultures of trust and belonging, UKG Pro puts people at the center of your strategy. From HR and complex payroll to talent and industry focused workforce management, our comprehensive HCM solution anticipates people’s needs beyond just work. We partner with you every step of the way to drive better business outcomes and create great workplaces for all. The UKG Pro solution gives you all the tools you need to lead the way as a culture-driven organization and bring a people focus to both your day-to-day operations and strategic business goals so you can: •Make timely, people-focused decisions based on intentional insights and deep visibility into all your people operations •Give employees the experience the...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.
UKG Pro Employee Voice
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UKG Pro Reviews

Overall Rating

4.25

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for UKG Pro

1 - 5 of 485 Reviews

Becky

201 - 500 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed January 2022

Feature-rich HR tool that could use a UI/UX overhaul

User Profile

N Armand François

Verified reviewer

Consumer Electronics, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2022

I'm very satisfied

PROS

It's a really great application, it makes my work on the human resources side much easier

CONS

I haven't seen anything negative yet. Super great for me

Emily

Financial Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2020

Great HR Software from a Forward Thinking Company

We have realized some streamlined payroll business practices, and within Onboarding as well. The overall experience with this software and company have been very good, with some room for improvement. But there is no business out there without room for improvement :).

PROS

The level of customization and the ability to create our own fields is highly valued. This is also an easy system to train new Admins on, and has a crisp and clean appearance.

CONS

There are some improvements needed within UltiPro, especially in Time Management. There are things that we would like improved, but the nice thing about Ultimate Software is you can submit an Idea for an improvement and vote on other ideas. Ultimate takes these Ideas seriously, and rolls out improvements quarterly.

Reasons for switching to UKG Pro

Paycor lacked the ability to customize the system to fit our needs. Their payroll process was cumbersome and lengthy, and we had several tax issues with payroll as well. Reporting & Analytics were very slim. Paycor is a great system for smaller companies, but we had to move on once we were well over 100 employees.

Lauren

Information Technology and Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed December 2019

Lots of show, not much substance

Terrible, you're so frustrated with their system and the employees you talk to don't seem to care, but boy do they love their jobs. Honestly its the strangest thing.

PROS

It looks good at first glance- clean look for employees

CONS

Where do I start: implementation was terrible- their team messed up our data, and we are still dealing with the fall out-example they added taxes on our employees(a whole office) incorrectly, bonuses were doubled etc. Promises of feeds being created never occur- still not done and what has been done is incorrect. Reporting, is a nightmare- so much capability, but impossible to use unless you are a programmer or something (and we are a tech company and I have had programmers look at it and can't figure it out). You call Ultipro and that act like the most basic things you should have to pay extra for to have them do. This is actually my second company I've used Ultipro for (I know how did I do this again) so I am very familiar at this point with the system and it still is very hard to use or remember the pathways to get to things, because it is so convoluted for admins. They added a new time system that is terrible- doesn't show basic things like weekly time totals. Onboarding is a nightmare bc we like to keep track of contractors in the system and they act like they've never heard of such a thing (but like we have this system to get off of spreadsheets right?) Just all around terrible, and its frustrating bc it seems like it could be a great system, they've just spread themselves too thin and while all systems function basically, they don't function fluidly together and a lot of the time you can't report easily on what you've spent so much time getting into the system.

Reasons for switching to UKG Pro

Namely wasn't operational - continually pay issues

Katherine

Retail, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Good platform, needs more improvement

Good, very productive platform

PROS

I like that we do everything on one platform (ex: PTO, vacations, posting job offers, schedulling, time sheet approvals)

CONS

The punch in and out system, for a big platform like this is should have a direct punching in like agendrix instead of goinh through different channels to be able to punch in for work. Should be an easier way. Schedulling shouldn't be as "plain" as it is on the platform at the moment.

Reasons for switching to UKG Pro

Company policy with new association