UKG Pro Software

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Recommendations

FrontRunners 2021

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About UKG Pro

UKG Pro is a powerful, global HCM solution. Transform your business with a truly connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent, to service delivery, to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results. Built from a merger that created one of the largest global cloud companies, UKG™ (Ultimate Kronos Group) is a leading provider of HCM, payroll, HR service delivery, and workforce management solutions that help organizations drive better business outcomes, improve HR effectiveness, and make work a more connected experience for everyone. At UKG, our purpose is people. Our love for all things HR and workforce management is matched only by our pe...
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UKG Pro Employee Voice

UKG Pro User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4

Showing 1 - 5 of 438 reviews

Anonymous

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

January 2022

Feature-rich HR tool that could use a UI/UX overhaul

User Profile

Ashley

Verified reviewer

Company size: 501-1,000 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

February 2020

What's not to love here?

I've been using UltiPro for nearly 8 years now and the service is amazing. I love the people and the tenure is long at this company. I like working with the same folks sometimes as we develop a friendship. They are open to feedback and are responsive and I really like how they take their time to help you understand your request is being met.

Pros

I like the ease of use of the tool. It's user friendly and there's so much you can do in the software. UltiPro is always finding new ways of making their tool better and I love that part.

Cons

What do I like least about this is that there's not an assigned payroll specialist to a company.. Even if the option is to pay extra per year to have one. If we have a payroll person who needs help or they resign and we are left payroll person-less, it would be nice to have a designated person to assist... Only other thing I didn't like the most is that the Performance Management module isn't as customizable as I'd like... would love the option to make all items editable and the option to remove/hide certain drop downs, etc..

Jeannette

Company size: 201-500 employees

Industry: Automotive

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

September 2021

AAA Human Resources Review of UKG Pro

I am very happy with this product. We have added several additional UKG modules to the core system and they all work well together.

Pros

The SSO feature, all the modules and the core system work around single sign on. So no multiple signing in.

Cons

The benefit side of the system needs more work. We do not have Benefit Prime. We are using what was provided in the core system.

Reasons for choosing UKG Pro

The SAAS environment. We did not want to have to install upgrades and maintain the system. Also it had the features we were looking for at a more affordable price.

Reasons for switching to UKG Pro

Wanted to get away from the cost of installing and maintaining a system.

User Profile

Camilo

Verified reviewer

Company size: 501-1,000 employees

Industry: Logistics and Supply Chain

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
3

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

March 2022

Helpful tool.

It was a good experience, I'm still using the software for the recruitment process on my company.

Pros

Likes me how organize is the presentation of the software, since let us start the recruitment process and then pass to the onboarding process on a organized manner.

Cons

Sometimes is a little bit slow and is because of the software.

Katie

Company size: 51-200 employees

Industry: Automotive

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
2

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

March 2022

UKG- Poor Customer Service

RUN AWAY. FAST! Do not spend your money on this system. There are many other out there that provide great personalized service and training.

Pros

The only nice thing about this software is that it has a mobile app- which most payroll systems do. Also, every once in a while, you will call in to the Customer Care portal and get someone that knows how to help. Those instances are few and far between, but they happen!

Cons

Where do I start? 1) Communication: AWFUL. No personal contact with a UKG rep. There is not one person we can call when we have issues. We are always directed to the main call center and sometimes are given a case number and wait DAYS before someone calls back to assist with an issue. They only give you attention during implementation and then POOF- You are on your own. 2) System changes/updates: Since the merge with Kronos, Ulitmate (now UKG), has made system changes that make simple tasks for the administrator impossible. Their menus make no sense; finding information takes forever and is not user friendly. 3) Reporting: Their BI system is so bulky and hard to use. If you want training, they direct you to pre-made videos (cannot ask questions) or you have to pay thousands for a personal training. I had to run a simple report the other day and it took an hour to build. The people that designed this system clearly don't use it. 4) OVERALL- This software gets the job done but it takes double the time with little to no customer service, horrible reporting and zero training that lead to daily headaches.

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