Wishlist Rewards Software
FrontRunners
About Wishlist Rewards
Wishlist is an employee recognition platform designed to help organizations send appreciation messages and rewards to team members based on their performance reports, work anniversaries, core value commitments and more. It enables recipients to choose from a range of experiential rewards including attending live events, hotel stays and gift cards from the built-in Wishlist marketplace.
It comes with a budgeting module, which enables supervisors to set and allocate a program budget for the entire year. Wishlist allows professionals to automate the rewarding process for work or birthday anniversaries and other recurring celebrations. Additionally, it provides a reporting tool for businesses to generate campaign reports and gain insights into employee programs.
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Wishlist reward center
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Wishlist Rewards User Reviews
OVERALL RATING
Showing 1 - 5 of 50 reviews
Lizbeth (Lizzie)
Verified reviewer
Industry: Government Relations
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
November 2017
Easy to use with great variety in gifts!
I can easily send rewards to people through email, which is great for an organization that has over 200 physical locations.
Pros
Been using Wishlist for about three years now and I love how easy it is to use for our wellness program. Great selection, great customer service.
Cons
I have had a few people who are a little confused about how to download their gifts, but I think they are not super tech savvy in the first place.
Steve
Company size: 201-500 employees
Industry: Real Estate
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2018
Wishlist Rewards has worked for us
Wishlist Rewards has been a great tool to enhance our employee experience and engagement. Employees like the program and I like it since it is easy to administer through the online system.
Pros
The software is easy to use, functional, and meets all of our needs. Are we able to reward an employee quickly and easily - YES. Are we able to get end of month billing and reports for our accounting team - YES. Are we able to show spend and offer different reward levels - YES. Support for the system through the Wishlist Team with members like Mackenzie who answer every question we have, trains new team members and comes up with great options - YES.
Cons
I do not really have any cons. The system works and is smooth.
Wenwen
Industry: Accounting
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
September 2017
Worst experience ever. No customer service at all.
Pros
The gift card part is pretty cool, especially when you get the direct link to the gift card options.
Cons
First of all, the website is designed to be confusing. I used to get the gift cards from Wishlist but this time I only got a link and the link led me to the ticket page. Later on did I learn from other people that I had to click a tab to get to the gift card page. Secondly, customer service sucks. I tried to contact the customer service right after I realized that I mistakenly ordered a ticket rather than a gift card, and they basically told me that it would be a good lesson for me and I should be more careful when using their product in the future. Thirdly, the policy is stubborn. The customer support said that they cannot switch a ticket to a gift card since that was their policy. This happened to other customers before as well and they just accepted it. So I asked whether I could at least get the refund back for that I would not be able to make it to the show later this week. The customer support said no and suggested me to talk to the ticket box at the show or ask the HR to issue another wishlist gift to me.
Response from Wishlist Rewards
Wenwen, Thanks so much for taking the time to tell us about your experience. I wanted to apologize if I came across as condescending and regret that you feel disappointed with our interaction. My intention was to do everything within my power to remedy your issue in an empathetic way. We are passionate about providing the best possible experience to our customers and I take it seriously that I fell short. Ultimately, we must adhere to our ticket reseller's policy, which states that tickets are non-refundable once redeemed. I would be happy to connect with your HR manager and get the go ahead to issue you a new gift if that would help remedy the situation. We really appreciate your feedback and we truly do take your comments to heart. In fact, it is one of our next projects to differentiate gift categories more clearly, and now the gift card page loads first. I hope that your concerns have been addressed and that we can provide you with a better experience soon!
Replied September 2017
Sarah
Company size: 51-200 employees
Industry: Information Technology and Services
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2018
Wishlist Review
I have really enjoyed using Wishlist Rewards for my office. It is a nice way to show people are appreciated. Its also great that it gives them a choice. There is nothing worse than getting a gift you don't like, or a gift card for a store you would never shop at!
Pros
I think it is very easy to use. When I have been out and someone needed to use my account to send a gift, they were able to send them easily without any questions.
Cons
The only complaint I have is when I use Microsoft Edge as a browser with the site, I have trouble typing the thank you message as it starts typing things backwards. It is only in this browser, and I can just usually copy and paste something in anyways, so it hasn't been a huge deal.
Chelsea
Company size: 201-500 employees
Industry: Real Estate
Time used: More than 2 years
Review Source: Capterra
June 2017
We use Wishlist for Quarterly Employee Awards, birthday gifts, and other spontaneous awards.
Pros
It's more engaging than a simple spot bonus. It drives employees towards fun, experience-based rewards but still gives them the option to choose what is best for them. It's an exciting way to reward employees and we have received great feedback.
