About Smarp

Smarp is a cloud-based communication platform designed to help businesses manage employee engagement and share information with external and internal stakeholders. The solution comes with a news feed functionality, which lets employees subscribe to various topics and view news or industry trends.

Smarp includes a resource centre, which allows organizations to store content in a centralized repository for future reference and create channels for publishing information. The solution offers a host of features such as content archive, comments, discussion forums, gamification, data filtering, URL tracking and more.  Additionally, the system allows employees to earn points for creating, sharing and clicking on content.

Smarp includes an analytics dash...


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Supported Operating System(s):

Web browser (OS agnostic)

15 Reviews of Smarp

Average User Ratings

Overall

4.33 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(5)

5

4 stars

(10)

10

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 15 results

July 2019

Imran from Wärtsilä

Company Size: 10,000+ employees

Industry: Mechanical or Industrial Engineering

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2019

Terrific platform of engagement and amplification

Have been using Smarp since 2015 and the platform has really evolved over time. Great for sharing corporate and curated stories to amplify the messages. In the first 2 years, we have over 500% growth in our Corporate exposure on Social Media. The Smarp team takes feedback / comments seriously and is constantly evolving the platform.

Pros

The platform is very easy to use and mobile. Great customer support too

Cons

Unable to attached multiple photos, nor videos (yet). Also the dues to API updates (especially LinkedIn), we need to reconnect which can be a bit frustrating.

Response from Smarp

Replied July 2019

Hi Imran, Thank you for the review! Glad to hear that you have been happy with the platform We've enjoyed working with Wartsila over the years and look forward to serving you in the future as well. Best, Aleksander Cardwell Product Marketing Manager, Smarp

July 2019

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2019

Enhancing employee advocacy through social media

Pros

Smarp is very user-friendly, which is important because many of our consultants are novices when it comes to using social media to market and brand themselves. Onboarding is very easy. And the price point is good for organizations taking their first dive into employee advocacy.

Cons

There aren't a lot of bells-and-whistles, making for a somewhat boring user-experience for advanced social media users.

Reasons for Choosing Smarp

Smarp had the cleanest and simplest interface which helps our consultants find and share content without getting confused by other features. Other platforms have more features, but Smarp reps took their time understanding our business needs and not seeking a sale. The price point was fair - other platform were too expensive.

July 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

2.0

Customer support

2.0

Functionality

5.0

July 2018

This is the easiest way to get your teammates to engage in social media advocacy

Social media advocacy that was widely adopted by teammates.

Pros

It is super easy to log in and use right away. The interface is intuitive and akin to any other modern tech.

Cons

The points make it too gamified and people post just to post and be a leader, not because they care or want to publish the content.

July 2019

Tammy from SpotX

Company Size: 501-1,000 employees

Industry: Online Media

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

1.0

Customer support

3.0

Functionality

3.0

July 2019

Great software, but wish it wasn't so expensive

Getting Smarp launched was a long process because we were still trying to learn the platform ourselves. We've definitely needed a lot of guidance around the prizes and what points to tag to them, etc. and we've had issues with missing features. All that said, overall, our team loves it. Even our C-Suite executives are obsessed with it. We wish we had more resources to help manage it beyond 1-2 people.

Pros

Out of all the platforms that I evaluated, Smarp definitely had the best UI and UX (similar to LinkedIn) with a lot of valuable features. It also includes a ton of data and analytics.

Cons

There is no LinkedIn API so we can't tag companies or people in the posts. We wish they had more features such as the ability to list prizes outside of allowing people to claim them because we award prizes sometimes based on most engagement, etc. and not points. Customer service is often slow and takes more than 24 hours to get back to us. We also wish we could allow employees to like comments. Also, we've tried to make the integration with Slack work but it never does and that's disappointing because it was one of the main reasons we chose Smarp. Lastly, the pricing is insanely high. We want our whole company to use the platform but the pricing makes it almost impossible.

Reasons for Choosing Smarp

Because their UI and UX was better and because they had a Slack integration (which we have not yet managed to make work).

Response from Smarp

Replied July 2019

Hi Tammy, Thanks for the feedback. Happy to hear that SpotX is enjoying using the tool despite some small hiccups! I jumped on a call with the SpotX team yesterday to go through the issues you have been experiencing with Smarp and Slack. We are taking measures to fix this as we speak. Best, Aleksander Cardwell Product Marketing Manager, Smarp

July 2019

Mischa from INNAX

Verified Reviewer

Company Size: 201-500 employees

Industry: Renewables & Environment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2019

INNAX has become more social thanks to Smarp

Certainly try it! It doesn't cost much compared to other services. Customer Service is awesome.

Pros

I like the ease of use. It's very easy for other employee's to adopt the platform if they've used any kind of social media. There is little to no explanation needed for someone to get started. The platform makes sharing content with co-workers and social media easy without the hassle and commitment of time to find content. The only time they need to invest is the time to interact on the social media platforms itself.

Cons

That it's not possible to mention users or companies, its an API thing. All employee advocacyplatforms suffer from this. And that the preview takes the content from the cookiewall, if there is one, instead of the newsarticle.