ManageEngine Desktop Central MSP vs PagerDuty

ManageEngine Desktop Central MSP has 15 reviews and a rating of 4.47 / 5 vs PagerDuty which has 189 reviews and a rating of 4.59 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.47 / 5 (15)

4.59 / 5 (189)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.0 / 5

4.0 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

August 26, 2021

September 19, 2021

Pros/Cons

  • Pros

  • Excellent customer support, multiple options, easy to use

  • quick to connect to workstations, easy to remote to servers

  • Cons

  • Configuring proxy for some internet browsers is really challenging, however we have been able to handle these exceptions.

  • Not really but sometimes found missing features

  • Pros

  • I love how it provides 3rd party api integration and has a very user friendly interface

  • I feel like the service is generally very reliable and we have significant trust in it.

  • Cons

  • no problems that are likely to be caused by limitations of the service, it is complicated to get right, but works great once it's been properly configured.

  • I do not have any known cons. If i do have a suggestion it would be to make more integration features available for an enterprise edition.

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2021

Advisor Recommendations

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos