ManageEngine Patch Manager Plus vs xMatters

ManageEngine Patch Manager Plus has 164 reviews and a rating of 4.53 / 5 vs xMatters which has 136 reviews and a rating of 4.54 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.53 / 5 (164)

4.54 / 5 (136)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

September 30, 2021

July 23, 2021

Pros/Cons

  • Pros

  • I really like the ease of use with this product, the reporting is layed out nicely, and the customer service is excellent.

  • Easy to use and support is very responsive to any issues

  • Cons

  • Setup is a little complicated but documentation is good. There is no way to see a definitive "machine X will get patches A, B and C at <time>" so it's a bit of a "wait and see" exercise.

  • While overall good. There lack of a UK office makes things difficult from a support perspective as working in different timezones can cause delays.

  • Pros

  • The ease of use is a plus for users who may not be familiar with this type of tool. It's easy to teach and well received.

  • Plenty of tools and resources to educate yourself.

  • Cons

  • There are not much cons but possibly integeration can be done by with other itsm tools ,other than that is isif great use till now

  • Though the mobile app works really well, it would be nice to see more functionality built into it.

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos