HaloITSM vs Vision Helpdesk

RATING:

4.7

(36)

HaloITSM has 36 reviews and a rating of 4.67 / 5 stars vs Vision Helpdesk which has 35 reviews and a rating of 4.69 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (36)
4.7 (35)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
April 29, 2024
May 7, 2024
Pros/Cons
  • Pros

  • The ability to easily pullout reports even when they is alot data to export.
  • After a lot of research, we decided on NetHelpDesk. The package they provided for our on-premise installation was comprehensive and impressively integrated with our existing technologies.
  • Cons

  • We don't use all of the features we could, which can be frustrating.
  • Can be complicated setup. Can be a lot of ways to achieve the same outcome so finding the right working practice can be tricky.
Read all user reviews
  • Pros

  • I like this software for the following reason. The linkage with Google Suite that we use works seamless.
  • This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features.
  • Cons

  • I don't like that the forums page is difficult to use.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos