This is perfect for small businesses as the chat feature available has a free option that has all the basic features. The paid version is a bit more advanced and provides lots of benefits.

Chatra allows me to chat with customers in real time to resolve their questions and it helps me increase sales.

Presentation is amazing to the client and feels natural. We can pick up chat from the chat app or from our email box.

The customers actually leave their info unlike other systems.

Chatra is very useful in our company because it is important that we keep on chatting from time to time taking care of our patients. This software lets you respond to the messages in real-time.

I really like that this chat app for our office is simple to use yet packed with features that are really useful and effective for making our work efficient.

Chatra is easy to use with support and ease of access.

This helps me a lot talking to a person about my business if I need help or to discuss anything I needed help with.

That might not seem like much to some companies but we sell high dollar packages and subscriptions so the ROI is huge.

CHATRA's communication has been fantastic from beginning interest to providing details on how the CHATRA program works. Appreciate the guidance.

Sometimes the chat can lag and it may make you appear unprofessional if your customer doesn't realize that the lag is not on your end, but the software itself.

We have used other systems that have similar functionality but people would be upset thinking that we were right there.

Chatra is a great software. Our customer like that they can send us a quick instant message when they have a question instead of calling or emailing.

Easy integration, reliability and outstanding support make Chatra the greatest live chat software we've tried.

I like it when I need help with everything and can’t figure things out.

I really like how easy and pleasant it is to be used, the platform design is very modern and clean,  and it integrates well with the desktop application.

You have to pay to remove branding badges and links.

I had issues with my login and connections to shopify and somehow had two accounts setup. If you run multiple stores it can be confusing as it auto logs in.

Helps in improving the business by increasing the conversation and sales. Helps in taking the customer service to a  whole new level.

The messages seem to be haphazardly sorted into 'queue' and 'missed', which make it confusing for me to check.

This software looks great and it is very easy to use. Their mobile app is also very nice and can completely replace web version - all functionalities are accessible through mobile app.

But that experience has been excellent. Their support team is responsive - I am in a different time zone but I would wake to find all my requests answered effectively, all of the time.

I like that Chatra has a clean interface and it looks professional on your site. It doesn't look out of place, depending on your design.

I personally find it easy and intuitive as well.

We use Chatra for customer service on some of our sites so that customers can easily engage (via chat) with a CSR. This makes customer service a lot more efficient.

Chatra worked well for me, but I wasn't able to afford to upgrade to obtain the features I found most useful.

Honestly, I dont use this software a whole lot, but it is great. It is free, easy and user friendly.

It's robust with features and it comes with a lot of functionality on the forever free plan which is always great for starting businesses.

This is a great app for your Shopify store. Looks good, works great & the price is very affordable.

The feature list is long and considered, so plenty of options. Pricing is very fair and it just works.

Not the beat bot the worst and we are looking elsewhere.

This chat platform is fantastic because they have a TON of features and can be integrated directly into your website. There is a free option as well as paid versions.

One of my websites doesn't have too many visitors so using Pure Chat to answer any questions is perfect. Also, it's great to use the mobile app so I can answer questions anywhere.

I really wish more businesses with online sites implemented Pure Chat because I really appreciate the convenience and ease of directly chatting with an agent while I am already on their website.

There is nothing that I would say is a negative about this software. It does exactly what its set out to do.

Pure Chat is perfect for any business with a growing customer base. The ease of use and live chat feature makes this a necessary product for a multitude of businesses.

I love the ease of access and the very easy to use platform.

Sometimes it gives problem while using this software and also  randomly massages get missing while chatting.

I located various solutions, but liked the ease of use and integration with their website much more than the others.

It's a powerful tool all around. Outside of a few odd hiccups here and there with connection, there is nothing in particular I can think of that I dislike about the product.

Easy to use, which is great for us and great for internet jokesters.

I started using this product to promote my own cleaning business and it was an amazing success.

Pure Chat was easy to get going and  I love that I can connect with people on my website easily. I would recommend this for anyone.

This is a very competitive market and there are other pieces of software that are quite similar to this one.

It is very important for my own perception and to my business also. Can't imagine that I will discover this kind of great application.

The service has a WordPress plugin we could integrate with our website, and the set up was really easy and straightforward.

Pure chat is perfect for bridging the gap with your customer and massively improves the user experience.

The mobile app is a life-saver to optimize costs, as anyone in your organization can become a chat rep at anytime/anywhere.

Good user interface, it does what it should with no complications.

Pure Chat is such a great software for every industry. The plug in is so easy to set up and runs so smoothly.

Pure chat really helps my small business for customer support. It has a live chat which can really attract customers.

This chat box helps my customers connect with customer service SO EASY. Ve seen a dramatic increase in inquires, that then led to conversions.

This solution is ideal for small businesses who do not have the resources or financial possibilities to create a live chat solution by themselves for costumer support feature for exaple.

It is a solid product that I recommend as an affordable one to my clients.

Pure chat is great, it is very simple to use and works on my phone on the go. Perfect way to keep in contact with your customers.

It provides really good customization settings and has a very affordable price compared to other similar softwares. Also, it's super easy to integrate.

I love that it's free to start and use. It made me wnt to poke around to see how far I can go if I decide to invest some money.

Easy  and straightforward way to chat with patients. Good interface and large potential for customization.

I think Pure Chat is the best tool that makes communicating with your potential costumers super easy, I completely recommend it, it's been a great addition for me.

Perfect for Start Ups to Improve Customer Service.

The notifications on my mobile phone are sometimes missed so I miss the chat on the mobile app. Granted, the notification happens but I cannot get the sound to be loud enough for me to hear.

My coworkers and I use purechat on a daily basis and love it. It is very user friendly and whenever we need help, the support team is very helpful.

I recommend this product to all my clients looking for a way to manage their client's inquiries on the fly.

US Dollar

Chatra is a cloud-based live chat platform for small businesses and e-commerce retailers. It helps users increase their online sales and conversions. 

Businesses can wait for web visitors to ask a question and answer it in real-time or initiate an automatic conversation with all online visitors.


Chatra offers a group chat functionality that enables different employees and account or product specialists to have conversations in the same chat window. This means they can provide customers with the expertise and information they need, without needing to transfer the chat or ask the customer to wait. Group chat can be used as a training tool, giving new employees hands-on practice while under the supervision of more experienced employees.


Other features of Chatra include read receipts, notifications, chat notes, multi-lingual chat widget, offline messaging, dashboard, file transfer and more. The solution also offers integration with Google Analytics that helps users to analyze data based on events.  It provide options to customize the look and feel of the live chat experience.


Services are offered on per agent per month subscription basis. Support is available via email and through live chat.


Chatra will soon be merging with Sendinblue. Additional Chatra reviews can be found on the Sendinblue page. 



LongDescription

Transfers/Routing

Offline Form

Proactive Chat

Website Visitor Tracking

Geotargeting

Customizable Branding

Canned Responses

Real-Time Notifications

Real-time Consumer-facing Chat

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

Unix

IBM OS/400

Web browser (OS agnostic)

Windows 2000

Windows 8

$15 per agent per month when paid annually, $19 when paid monthly

Chat

Self-Employed

2-10

11-50

51-200

201-500

Chatra

Live Online

Documentation

Pure Chat is a live chat platform designed to let small and midsize businesses add live chat functionality to websites. It integrates with a variety of website management platforms, including Wordpress, Squarespace, Shopify and Joomla.


This solution focuses strictly on live chat and allows businesses to connect with online audiences. The interfaces for both customers and agents include many customization options to ensure that Pure Chat matches the look and feel of the company’s website. It also offers KPI tracking and monitoring tools for administrators to have a business overview at all time.


Pure Chat offers a limited free trial, along with a two-tiered service plan. Both tiers are priced per user per month and include unlimited chats, branded widgets and either one-year limited or unlimited chat transcript histories. Pure Chat is a cloud-deployed service and requires no additional on-site hardware installation.



Real Time Analytics

Mobile Access

Transcripts/Chat History

File Sharing

Chat/Messaging

Interaction Tracking

Reporting/Analytics

Tagging

Third Party Integrations

Search/Filter

Free: Unlimited Live Chat - Includes 3 Users/Operators
Growth: $39/month
PRO: $79/month

Chatra vs Pure Chat

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