It's ease of use is industry leading and for such a young company a start like this is good news.

The UI is often buggy and confusing to use, and the customization features are severely lacking.

Don't buy life time deal. Hopeless customer service.

First I was so impressed, how easily I installed it and got it working. Then I was impressed by the functionality offered by the free version, which actually completely covered my initial needs.

I really liked the simplicity with which you can create funnel of email marketing and start earning money soon.

The live chat works like a charm and the email automation module is quite easy to get on with.

And even more I'm impressed how stable this addon is. It just does what I need it to do, and hasn't ever needed my special attention to keep it working.

Easy to implement on the web site and easy to use and share with collegues.

Everything is very easy to use integrations, automations, chat, it's really a great software that is helping a lot managing and growth the communication.

We changed monthly plans again, then. Opsssss...  enterprise plan has another limit (not written anywhere) of 5000 contacts, so you have to pay more and now they locked a functionalities.

Easy to use, full functionality, best price/performance ratio.

The features that provides are the perfect ones in order to run a SaaS business like ours. Is perfect for client support and also notifying them about new updates and product releases.

And the more important thing is my audiences have the same feeling as me about the Customerly chat, it's cool.

No weaknesses in reality. The only drawback some functions with iubenda do not work perfectly but an easily solvable defect.

I've always been looking for something that merged ease of use with functionality - customerly was the solution.

The Customerly always gives me a comfortable feeling once using it for its modern UX design and fast performance.

Helpful for generating instant leads from our site. Ability to reply instantly from mobile app is brilliant.

In-app notifications via widget are very useful. Price vs features quite fair for any small business.

It helps me every day in my job dealing with both customer care and marketing.

WordPress integration was super easy, User interface is simple to understand from the first time, staff support always there to help.

I only used the live chat, I appreciated the ease in creating teams and assigning conversations.

At the initial, I was stuck through the setup process but with its great backend team, you have no worries.

Customerly is seamlessly integrated with our website and makes it easy to talk to users and solve their problems in real time.

Then I was impressed how easy it was to use and extend. Further I was impressed that I got serious support when I asked something, although I wasn't a 'paying' customer.

There are some very useful elements within the customerly suite and as long as they remain supported it will be a very good product for the SME market.

I liked its features like all marketing tools and chat support in one platform , plus it was super easy to integrate in our React Native App.

I liked the chat it's so easy. I mean in 10 minutes you can have it on your site.

When I would go to google chrome to login it would consistently mess up and refresh every 5 seconds. Mozilla worked and it seems as this never got fixed.

I love all the integrations and the fact that you can setup a knowledgebase along with a livechat for all visitor enquiries. Long gone are the days where I'd have to use multiple softwares.

There are no significant issues, only a few features missing that we used in previous software.

Strangely this was never specifically setup nor could we find any settings that would do this. We have been trying to contact support for a couple of days now but no one answers.

Adding as a powerful UX makes it more useful than any other solution.

My favourite feature, concerning customer support, is that you can easily have the recap about the customer you are dealing with like contacts, what he did in the past, licences bought etc.

The worst part about the Pipe Drive platform is that you cannot customize the platform as much as you could with an enterprise level platform.

Very good CRM tool that helps visually track and display the growth of leads and opportunities in a company.

It's like Trello for my sales pipeline. Fun to use and has made me better at followup and a better salesperson overall since I started using it.

Pipedrive's many effective and useful functions make it one of the best sales tools for storing contacts and service prices and tracking sales progress.

Pipedrive's free plan is great, you can get a good idea of whether the product is for you without actually spending a penny.

Customer service is super responsive and helped solve a couple issues when i was first learning the system.

Great experience love the mobile and the desktop portions. Super quick server responses.

I would have stuck with this software if it had not merged my calendars and copied things from previous years causing me a lot of stress, headache, and confusion with my day to day tasks.

The interface is very easy to use, the automation in Pipedrive is very helpful, and the many integrations are also very helpful.

Pipedrive has an amazing search engine that will use any text on a deal, company, or person profile. I also love the ability to keep all aspects of information on a client in one spot.

Overall, I loved using and learning to use Pipedrive. I will be teaching how to use it shortly and I'm happy it will be something to everyone's benefit and easy to understand.

Terrible product, lacked basic CRM functionality and migrating to get off of it was a pain.

We love how simple and effective it is, it helps you with reminder and to get super organized.

If the tool exists, there’s a good chance you can connect to it with Pipedrive. It’s obvious that they have made integrations a priority and this adds a lot of value to the platform.

Pipedrive has organized our lead gen efforts and given us a CRM we can really count on. Solid tool and solid support with a great interface.

The user interface is well designed and I like the drag/drop functionality. This was important as the primary users are our sales team, who need something fast and easy to use.

What I like the most about using Pipedrive is that it really helps me stay focused on the most important things. It has really helped me to keep my tasks organized and not leave things incomplete.

The integration with many productivity tools has a positive impact over the effectiveness in.

There is no key information once Pipedrive is down of who you can contact for support. I don't like the Lead section it really just sits there quite useless to us.

Support readily available. Very good bargain for your money.

I love this CRM, it is hands down one of the greatest for customer support I have ever experienced.

Bit costly and being a beginner it was bit difficult for creating filters and objects. Enabling few functionalities for certain teams are missing.

I really appreciate this platform and found it incredibly useful for the growth stage of my 8 person, international marketing Saas startup.

This is an affordable software that does a great job considering the low cost.

Pipedrive is incredibly easy to start using & very user friendly. It's easy to set up, has a good marketplace for integrations & scalable.

Everyone was stepping on each other's toes and had no idea who was called and what was discussed. Some inquiries were never replied to (just lost).

Pipedrive strikes the right balance between features, ease-of-use and cost. I am happy to say that their technical support is (by far!) the best I have seen from any CRM.

It's user friendly and fun for managing leads in a way that feels easy to use.

Again, it is super easy to use. On day one you sign in and completely understand the functionality.

Pipedrive is a very powerful and good software with simple and very advanced solutions.

I have absolutely loved using Pipedrive. It's easy to use, has a great interface while still having all the features I could possibly need.

US Dollar

Customerly is a live chat software designed to help businesses of all sizes connect and communicate with customers or prospects in multiple languages. It enables administrators to create a knowledge base including videos, GIFs and codes and personalize it using a custom domain, logo and color.


The solution allows service teams to engage with clients or online guests via video calling or screen sharing functionality and build funnels to automate marketing communications. Teams can utilize Customerly to collect feedback via surveys and analyze responses in real-time to understand customers’ requirements. Additionally, it offers a drag-and-drop interface, which professionals can use to generate mobile-responsive emails.


Customerly lets businesses integrate the system with several third-party applications such as Zapier, WordPress, Facebook Analytics, Shopify, Google Tag Manager, Google Analytics and more. Pricing is based on monthly and annual subscriptions and support is extended via knowledge base and other online measures.



LongDescription

File Management

Support Ticket Management

Customer Surveys

Surveys & Feedback

Meeting Management

Lead Capture

Automated Responses

Code-free Development

Document Storage

Access Controls/Permissions

Transfers/Routing

Customer Segmentation

For Sales/Marketing

Communication Management

Customer Database

Offline Form

Collaboration Tools

Automated Routing

File Transfer

Customer Support

Process/Workflow Automation

Contact Management

Customer Experience Management

Screen Sharing

Mobile Access

Proactive Chat

Real Time Data

Transcripts/Chat History

Intent Recognition

Multi-Channel Communication

Language Detection

Workflow Management

Email Management

Event Triggered Actions

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Website Visitor Tracking

Geotargeting

Chat/Messaging

Customizable Templates

Real-time Consumer-facing Chat

Interaction Tracking

Multi-Language

Real Time Reporting

Customizable Branding

Behavior Tracking

Reporting/Analytics

Widgets

Lead Qualification

Feedback Management

Video Conferencing

Drag & Drop

Autoresponders

Customer History

Gamification

Content Creation

Third-Party Integrations

Canned Responses

Live Chat

Campaign Management

@mentions

Search/Filter

Campaign Analytics

Query Suggestions

Customizable Fields

Data Import/Export

Lead Generation

Lead Management

Email Marketing

Marketing Automation

Social Media Integration

Contact Database

Engagement Tracking

Activity Tracking

Churn Management

Tagging

Real-Time Analytics

Performance Management

Customer Service Analytics

Rules-Based Workflow

Self Service Portal

Performance Metrics

Real-Time Notifications

Knowledge Base Management

Inbox Management

Multi-Channel Marketing

Multi-Campaign

Campaign Scheduling

Template Management

Campaign Segmentation

Email Tracking

Email Campaign Management

Email Templates

Subscriber Management

List Management

Click Tracking

Web browser (OS agnostic)

Startup: $24mo
Live Chat + Unlimited Newsletter and Funnels included up to 2000 contacts.

Professional: $87mo
Live Chat + Unlimited Newsletter and Funnels included up to 5000 contacts.
Video Live Chat
Smart Assignment rules
In-app Surveys 
NPS 

Enterprise: Tailored plans starting at $129mo

Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Customerly

In Person

Live Online

Webinars

Documentation

Videos

Pipedrive is a web-based Sales CRM and pipeline management solution that enables businesses to plan their sales activities and monitor deals. Built using activity-based selling methodology, Pipedrive streamlines every action involved in converting a potential deal into a successful sale. As a cloud-based application, the solution can be accessed from anywhere 24x7 using any web browser or dedicated mobile apps.


Pipedrive provides sales personnel full visibility of different sales pipelines. A robust interface displays the progress stages for each deal with the complete details for next actionable items. The activity & goal feature allows users to track the pending activities in each pipeline. Pipedrive also offers custom sales reporting tools to monitor individual and team level targets, analyze sales data and generate visual reports.


Pipedrive's mailing system seamlessly integrates with multiple email service providers including Outlook, Gmail and Yahoo. Users can send and receive emails from multiple accounts using their Pipedrive account. The solution also integrates with various leading CRM tools to transfer contact details, communication history and other information across applications. Apart from these, the solution also integrates with Google Maps, MailChimp, Trello and Zapier.



Third-Party Integration

Content Delivery

Cataloging/Categorization

Lead Notifications

Forecasting

Business Card/Badge Scanning

Internal Chat Integration

Text Analysis

Product Catalog

Online Forms

Property Management

Lead Engagement

Customizable Reports

Data Synchronization

Drip Campaigns

Sales Pipeline Management

A simple CRM starting at $14 per user per month subscription. It's easy to add or remove team members at any time.

Customerly vs Pipedrive

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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