This chatbot builder is quite easy to use when you have a bit of logical understanding and knowledge. It has a lot of features and can be implemented with different parties, including other chat-apps.

And the team is very laid back, I would have raised so many tickets and requests for fixes. And now they are about to kill the WhatsApp user interface.

Minimal environment for Developers. Costly for small businesses.

It is easy to integrate and creating auto replying FAQ is also easy.

We wanted to engage people on the website to drive conversions to sales and we'll be tracking this closely.

The good part is that it provides multiple platforms to integrate bots to like Facebook, Slack, Skype, Viber and more.

I was really pleased experiencing the outstanding GUI Engati platform provides.

The developers were quick to react to specific requests and their customer service is exceptional. Still early days for us, but the experience has been a good one so far.

The overall experience is pretty great. I love how much support they are always ready to provide.

We're very pleased with the possibilities of the chatbot and look forward to see how it develops itself even further with the help of its users.

The best part of this software is the ease at which we can integrate to pages, channels like slack and etc. So it was damn cool and the Deployment doesn't take much of the time.

The chatbot needs to be trained for all the use cases, and all possible/probable combinations  and then it starts picking the context also. Overall, a good experience and it's worth giving a try.

The product support team from Coviam is very  responsive. The number of integrations are best- you wouldn't find any other product with so many integrations.

I noticed sometimes the web pages reload and even some buttons don't work. E. the hyperlink or href is missed out for some buttons.

REST API features is only what bothers me sometime.

So, an e-commerce user looking for an agent is kept waiting as the app doesn't even notify the agent, and there you go, you lost your customer.

The best part about it is that the platform also provided good analytic data to track the bot and nature of users.

The ease of creating new Bots is the best in Industry, no one needs training on setting up a bot using Engati Platform.

The problems began during the onboarding process. The team is lethargic to respond to queries - their claim of the email being their official source of communication says it all.

Irritating problems like bot not getting renamed, not getting connected to website in mulyiple attempts.

I love it, we have already saved so many business hours by using this Chatbot platform.

The thing which I liked the most was its intuitive UX and easy learning curve. The portal allowes you to develop and develop a chatbot on multiple platforms in a matter of minutes.

Simplicity and Ease - I can Surely say this is the best custom bot framework ever. The Intergration part is supereasy and intresting.

I scrapped the entire concept of mobile agents down to the shockingly bad Live Agent Phone apps.

It is a great software but cumbersome and slow for me. I do not find it super intuitive to be honest.

Its feature set is quite good with good technical ability to answer questions.

Pricing is great and scales very well as of right now being a solo developer and also looks great when looking to scale to a few more agents.

Great product, highly intuitive ticketing and ticket management system. Very easy to setup and work with.

The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.

It allows us to easily chat with website visitors and convert them into leads. The ability to read transcripts helps us better understand our customer needs.

I love that Live Agent is so easy to use to manage tickets and our Knowledge Bases. The ability to add tags has completely changed the way we organize and store tickets.

They are a wonderful company with great support, features, and brand.

Poor statistics and reporting functionality. No grading of rights making it difficult to distribute partial admin rights.

The only complaint I have is that when I connect my gmail account to the software it automatically marks my email as read. Very annoying when you're on the go.

Great gamification which is helping to motivate agents. A lot of statistic very helpful for team leaders.

We have only been using the product for a short time, but we are very pleased with its ease and price.

Works perfectly, tons of features and it is easy to use. Everything works, so I needed support just once regarding the API and it was quite fast and helpful.

The ability to build Boards with a wide variety of powerful columns.

I don't have any futures that I dislike about the product.

The tracking allows to not only ensure that we help our customers but also it allows us to review their history to understand how to help them better (i.e. are they a tech novice or pro?).

LiveAgent also supports email forwarding as  well as mapping out the customer behavior before them joining you. This helps you anticipate their queries and help quicker.

I like that it is real-time and that we can talk to our customers quickly. It is nice that they can see us typing and that we can see them.

Excellent product with wonderful support that streamlines and enhances the customer experience.

I mainly miss the possibility to search for e-mails by e-mail address, because without this option, working with LiveAgent is very complicated. Then the communication is very confused.

LA is the third company what we have testes in last 6 years and looks like is the best for us.

Needed to vonnect several email adresses with each other,log in was sometimes confusing.

The UI is not up to date. The user interface is boring.

I am unlikely to make use of all the features right away. But the product looks great so far and was excellent value for money.

Liveagent is a robust helpdesk ticketing system. I love the ability to create multiple departments for different products.

Easy to use, affordable and runs smoothly. Post Affiliate Pro offers outstanding products and customer service in every feature.

I really love the quick, responsive and helpful customer service given by LiveAgent.

LiveAgent prides itself on good customer service, and this is one of my favorite things about it.

It has been great throughout, I have loved it & it helps me serve my customer on there queries faster.

Its has a pretty good entry pricing compared to their competitors. It didn't take long to deploy or test upgrades.

I like LiveAgent because it integrates very easily with my site. Clients like the response we give them.

It has been a great experience so far in managing client tickets and the best part is that the platform is highly customisable to suit our companies needs and taste.

Used this software as a consumer and have only had good experiences: easy use, rapid response, good results.

US Dollar

The Engati chatbot and live chat platform is the winner of the 2021 CODiE Award. 

It empowers you to build intelligent bots in minutes without programming. Build once and publish across 15 channels- WhatsApp, Messenger, Instagram, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, your website, and your mobile app. Supports intelligent paths, train, copy, analytics, & private labeling. 

Using Engati you can leverage the power of machine learning, NLP/NLU to design.


LongDescription

Real Time Analytics

Multi-Channel Management

Code-free Development

Transfers/Routing

Real-Time Monitoring

Customer Service Analytics

Sentiment Analysis

Natural Language Search

Collaboration Tools

Natural Language Processing

Customer Experience Management

Configurable Workflow

Mobile Access

Proactive Chat

Transcripts/Chat History

Intent Recognition

Chat Transcript

Multi-Channel Communication

Contextual Guidance

Social Media Integration

AI/Machine Learning

Workflow Management

File Sharing

Activity Dashboard

Alerts/Notifications

Chat/Messaging

Customizable Templates

Real-time Consumer-facing Chat

Interaction Tracking

Multi-Language

Alerts/Escalation

Customizable Branding

Chatbot

Speech Recognition

Reporting/Analytics

Feedback Management

Video Conferencing

Pre-Configured Bot

Drag & Drop

Auto-Responders

Third-Party Integrations

Live Chat

Web browser (OS agnostic)

Please contact us to know more on our pricing models.

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Engati

Live Online

Webinars

Documentation

Videos

LiveAgent is an online Help Desk solution for e-commerce businesses at the small and midsize levels. The platform offers live chat application, ticket management, online self-service portals, and change and license management, all as either in-suite or standalone applications.


LiveAgent offers a selection of broader customer relationship management (CRM) applications, such as marketing and sales force automation in cooperation with a variety of third-party software companies. It is a customizable solution that can scale as small companies grow their customer base and online services. The software provides a ticket management system where the ticket contains the complete stream of chat messages, emails, phone calls, or messages from other communication channels between the customer and support staff of the company.

LiveAgent for Startups:
Startup program is free for the first 6 months for startups that apply. This is an exclusive opportunity for startups to get access to the best customer support software in the market with no upfront costs. After the first 6 months, startups can continue using LiveAgent at a discounted rate.

LiveAgent is offered as both web-based (cloud) software and on-premise installations. The cloud option is priced on a pay-per-user basis by a number of agents, and the on-premise options use the up-front pricing model, based solely on the number of agents.

Start with a 1 month free trial, no credit card needed, no contracts.



File Management

Commenting/Notes

Support Ticket Management

Real-Time Analytics

Cataloging/Categorization

Call Transfer

Case Management

Surveys & Feedback

Softphone

Personalization

Caller Profiles

Email Monitoring

Two-Way Audio & Video

Email Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Customer Segmentation

IT Asset Management

Video Chat

Progress Tracking

Workflow Configuration

SSL Security

Change Management

IVR/Voice Recognition

Automatic Call Distribution

Agent Interface

Voice Mail

Rules-Based Workflow

Blended Call Center

Procurement Management

Knowledge Management

Communication Management

Customer Database

Call Recording

Call Logging

Offline Form

Customizable Fields

Automated Routing

Assignment Management

On-Demand Recording

Full Text Search

Call Center Management

Batch Communications

Template Management

Data Import/Export

VoIP

Email Tracking

Customer Complaint Tracking

Call Routing

Email Templates

Self Service Portal

Email Distribution

Text to Speech

Recording

VoIP Connection

Help Desk Management

Audit Trail

Outbound Call Center

Project Time Tracking

Screen Sharing

Social Media Monitoring

Survey/Poll Management

CMDB

Real Time Data

Performance Metrics

Inbound Call Center

Routing

Call Scripting

Discussions/Forums

Phone Key Input

Issue Management

Text Editing

Call Center Integration

Call Reporting

Queue Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

1-month free trial, no credit card required, no contracts. Subscription plans: Free: $0/agent/month
Small plan: $9/agent/month 
Medium plan: $29/agent/month
Large plan: $49/agent/month
Enterprise: $69/agent/month

Engati vs LiveAgent

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