hello24.ai

RATING:

4.7

(21)

About hello24.ai

hello24.ai (Meta Tech Partner) is the conversational commerce platform that enables you to grow your business on WhatsApp. It helps companies build strong customer relationships through Whatsapp and other popular messaging apps. The platform enables companies to: - Improve revenue - Re-engage /recover abandoned carts - Share products and take orders on WhatsApp - Automate cross-sell/re-sell campaigns - Deploy marketing campaigns to reach customers on Whatsapp - Get more ROI on your marketing spends compared to traditional ads - Support customers on chat through our advanced chat automation engine - Automate your customer queries. The platform offers a comprehensive set of features such as order management, e-commerce site integrations (Shopify et al), payments (checko...

hello24.ai Pricing

Starting price: 

$20.00 per month

Free trial: 

Available

Free version: 

Available

hello24.ai automated purchase cycle

hello24.ai Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for hello24.ai

1 - 5 of 21 Reviews

Anonymous

2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2023

Simple to use whatsapp application

Overall positive experience

PROS

ability to create templates with easeeasy to setup with shopifyfast response from support team

CONS

chatbot feature lags a lot when setting up large quantities of contentmobile version is buggy, unable to use it for sending broadcasts as the page layout is shrunken

Saurabh

Oil & Energy, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed July 2023

Hello24 Service rating and review

I will rate all features 7 out of 10. Because some changes Hello24 should do from perspective of users.

PROS

Hello24 have Good Work flow and automation Al. campaign approval process is also smooth and its charges are also reasonable.

CONS

Not giving real time features apart of Work flow. Customer Data and tag not visible properly showing when we try to broadcast template to our customers. Also Hello24 should give customer care service through call. Because it may solve the customers problem in real time.

Reason for choosing hello24.ai

We thought Hello24 is having the features which we need to grow our business and It is Indian base company, so we hope our data will safe.

Vendor Response

Hi Saurabh, Thanks for the review. We offer direct customer support on higher plan.

Replied July 2023

Elisée

Events Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed July 2023

Satisfy but must do efforts

Good

PROS

Assistance of the team. I think Hello 24 has a good team

CONS

I recommend Hello24 to begin your activity to increase résults

Priyanshi

Consumer Goods, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2023

Feedback for Hello24

PROS

Their service and the person assigned to our business is very cooperative and helpful. Happy to associate with hello21.ai

CONS

No nothing as such, by now. Just a little complex portal rest all good.

Swati

Apparel & Fashion, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

One step solution to manage all your customers with perfect API/AI

It was very great

PROS

Chat box, Automatic order fetching, transaction alerts on order placement, dispatch is very useful. The main thing is for abonded checkouts. We are able to recover them very much with the help of Hello24. And promotional broadcast activity is also one of the nice feature . We strongly recommend to your business. Multiple team leaders/managers can manage this panel at the same time.

CONS

More uder friendly UI in broadcast page.