Olark

Tidio Chat

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Ratings & Reviews

Overall Rating

4.55 / 5 (447)

4.68 / 5 (108)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

January 16, 2020

February 11, 2020

Pros/Cons

  • Pros

  • Extremely easy to install and use. The UI is clean and easy to use for the user and it's impacted our business in a very positive way.

  • UI is really easy to use and customers like it. The implementation was easy to do and customizing it to match the color scheme for our site.

  • Cons

  • We did have a problem where customer support wasn't the fastest at replying.. ironic really.. but this was a one time issue, apart from that they are been great!

  • The mobile platform could use some improvements, but overall really like the software and happy we implemented it.

  • Pros

  • It was super easy to install and setup. The customization options are easy to work with. And it seems easy for the users to engage with us.

  • I love how easy it is to use. It's easy to use for both the customer and for the client on the website. Their app is fantastic for both android and IOS.

  • Cons

  • A little buggy at times and widget is slow to load on the web site. Customer service is on and off as they respond quickly but the agents are not all professional.

  • It is a basic tool for chat management. However, I think it lacks few other functions like taking survey after the chat is over.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

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Number of times our advisors have recommended this product

(in the last 30 days)

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots