Smartsupp

Zendesk Chat

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Ratings & Reviews

Overall Rating

4.70 / 5 (199)

4.53 / 5 (100)

Ease-of-Use

5.0 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

February 9, 2020

December 13, 2019

Pros/Cons

  • Pros

  • Easy to use and simple and fast - the online support too, is very good and the mobile app is superb too

  • Friendly platform, easy to use, simple function and feature. Nice website. nice interaction.

  • Cons

  • In past there was something..but cant remember now..but they always made a big efford to fix it.

  • All thinks is quite good so nice to use this software.

  • Pros

  • Great integration with Zendesk (and all of its features) Simplicity and ease of use for the customer

  • I love how it instantly creates tickets in my queue. I never miss helping someone. It is very easy to learn and operate. A fast way to connect with clients who have questions.

  • Cons

  • If you use in bulk the pricing really adds up like lots of agents you have to pay for each one - however, the ROI if you use it well and have a good product is pretty high

  • I wish there were more chat window customizations without the need of a developer. Things like being able to more fully customize language that appears in the chat window would be nice.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

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Number of times our advisors have recommended this product

(in the last 30 days)

N/A

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots