I really liked Sprinklr and it's a software that I always tell people to check out. It's on the upper end of price for social media software so be aware of that.

I don't like how you have to actually have the software up to get the messages. They get emailed, but not for sometime later.

I run a Twitter handle for a big company, so it's great to use the Editorial Calendar and plan out posts for the full month.

Pretty easy to use once you get the hang of it.

We have been very happy with our Sprinklr partnership - if your company has the budget to support the (expensive) tool, then I think it is definitely worth it.

Should you run into a technical error, it will take a long time to fix.

We rely on our tools for so heavily at our agency, that work stops when a tool isn't working properly. So most of the time, when it's working, it does what we need it to do.

The ease and ability to schedule or draft social media posts for certain business channels is quite amazing.

Sprinklr made my customer care work extremely easy and allowed for more efficiency on my part.

Sometimes this platform can be hard to navigate at times but once you learn it it’s very simplistic l.

It is difficult to understand all the possibilities that it has, and at the same time, it does not seem to have some management options that would be fundamental.

Creating widgets in the analytics function can be tricky and not always the easiest to set up.

With this feature you're being able to see your customers diversity. The other features are really helpful and easy to use as well but my favorite is audience profile.

The interface is pretty sleek and you can view what posts might look like pretty easily.

The software is becoming increasingly intuitive, which makes it even easier to study the data presented and respond as appropriate.

I mostly use for Twitter and the search tool is really bad. There are also some content formats, such as poll, that I can't post with the software, something that makes my life pretty hard.

In addition, it is hard to tag others in Facebook/LinkedIn posts when publishing through Sprinklr, as the platform isn't integrated enough to correctly tag.

As a team we've been able to respond to social media inquiries with ease. It's great to have our social content consolidated into one space.

I am on a project at work and have been using Sprinklr for this project. It has been a great tool to store documents and have discussions.

I like the research and insight features. It helps me understand my audience and come up easily with solutions.

The part of Sprinklr that I loved the most was their reporting.

Sprinklr just makes your workflow easier with their service, never thought I will find something like this software. A huge thanks for making everything simple and clean.

I love how organized the interface is. Keeping track of and filtering incoming social media posts is made simpler than ever, and scheduling posts to go out is just as easy.

Awesome overall experience however it was beyond what was needed at the time.

Excellent content planning and publishing platform.

Easy to integrate all the social media platform in one application and pull out data through out.

I also like that multiple coworkers can access the platform simultaneously to provide and allow for effective collaboration.

Management team and customer service is outstanding. As they build their product, you can genuinely tell they want to succeed.

It's tricky to master the UX. Takes a lot of time to get your bearings within the tool.

WhatsApp is the best messaging app on the market, and what I like best about it is the WhatsApp Web, where I can exchange information from my computer to my phone much more quickly.

It was an awesome experience. Thanks to whole whatsapp community for bringing it up.

This is a good (zero cost) solution to an alternative way of text messaging or calling. User friendly and good quality.

I really like this app for communicating with friends and loved ones when traveling. It is a great resource that doesn't require extra payments.

A great method for communication with the greater international community. Often prefer to use this.

I do like how easy it is to use and the Gif selection is awesome compared to other message services I have used in the past.

Video chats were also free before it became widely popular on other forms of social media. It's a fantastic free tool for maintaining relationships.

It had a good interface and easily to connect with old friends camera screen was good and status was interesting.

I always use this to call my family since I'am in abroad it so good and consume only low data for internet so very low cost and good for savings. Also clear and video quality is good enough.

Very easy to communicate and utilize the features of the software. Good customer support, and easy to access.

Awesome tool for messaging, video calls, and sharing files. Easy to use and very accessible even if you're not super tech-savvy.

I have been using WhatsApp for over 2 years by now and it has been a nice experience. Nice user interface, a good set of features.

I think that you can integrate the Mobile App and the Desktop App together. I also like that the quality of call esp for 1-1 are superb.

It makes communication between people and between companies and customers too easy. Very easy to use and with a great cost benefit.

When I am talking with my friend through vdieo call what's app still work perfectly on poor internet connection and when I share some pictures its download automatically with good quality.

I also especially love the seamless integration with its web version, which can be a lifesaver if you are working on your computer on a busy day, unable to check your phone.

What I like most is the ability to communicate with friends and family all over the world. I also love how I am able to make phone calls.

It's really user-friendly and easy to use and as long as the internet connection is good the rest will be just perfect.

What bothers me is that it can be used for illegal activity because of the design of the app.

This is an amazing messaging app. I love being able to make international calls with ease.

No Whatsapp App for PC alone without your phone being around you. Poor Security Responses When Grouped are Hacked and Admins are changed by the Hacker.

Lastly, i love how i have access to a lot more gifs on this software, makes the chats so much more fun. Great for messaging with people across the world too.

My overall experience with this app has been amazing this is one of my top favorites apps I use on a daily basis.

US Dollar

Sprinklr is a cloud-based customer experience management solution designed for businesses of all sizes. It offers social experience core, content marketing, social media management, paid advertising, website management (first-party experience), and social listening functionalities within a suite.

The social CRM and social governance modules enable users to manage social profiles using a single platform. The platform also allows customers to post reviews on a website, post messages on their Facebook profiles, or tweet directly about the brand.

Sprinklr's social media management platform allows users to implement a social media strategy across multiple business functions, such as sales, marketing, customer service, PR, events, and crisis management.

Other features include social automation and social campaign management, which includes collaborating on design, launching, and reporting across departments and enforcing campaign consistency across the organization.

Sprinklr offers online and knowledgebase support.

LongDescription

Support Ticket Management

Engagement Tracking

AB Testing

Multi-Channel Marketing

Surveys & Feedback

User Management

Social Marketing

Multi-Channel Management

Automated Responses

Access Controls/Permissions

Activity Tracking

Customer Segmentation

Activity/News Feed

Multi-Account Management

Sentiment Analysis

Single Sign On

For Sales/Marketing

Strategic Planning

Approval Process Control

Rules-Based Workflow

Query Suggestions

Configurable Alerts

Calendar Management

Automated Publishing

Collaboration Tools

Natural Language Processing

Campaign Scheduling

Template Management

ROI Tracking

Offline Access

Campaign Segmentation

Campaign Planning

Customer Support

Contact Management

Customer Experience Management

Version Control

Activity Planning

Content Management

Forum / Discussion Board

Configurable Workflow

Email Marketing

Mobile Access

Social Media Monitoring

Proactive Chat

Compliance Management

Real Time Data

Performance Metrics

Channel Management

Intent Recognition

Multi-Channel Communication

Contextual Guidance

Benchmarking

Marketing Automation

Social Media Integration

Behavior Analytics

Language Detection

AI/Machine Learning

Workflow Management

Email Management

Dynamic Content

Budgeting/Forecasting

Image Editing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Advocate Management

Knowledge Base Management

Data Visualization

Reminders

Event Management

Advertising Management

Conversion Tracking

Social Advertising

Inbox Management

Multi-Language

Alerts/Escalation

Real Time Reporting

Customer Engagement

Chatbot

Reporting/Analytics

Monitoring

Prioritization

Campaign Analytics

Trend Analysis

Feedback Management

Post Scheduling

Pre-Configured Bot

Social Promotion

Negative Feedback Management

Tagging

Gamification

Third Party Integrations

Multiple User Accounts

Online Forums

Canned Responses

Keyword Filtering

Task Management

Campaign Management

Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

201-500

501-1000

1000+

Sprinklr

In Person

Live Online

Documentation

Videos

WhatsApp enables businesses to connect with customers using real-time chat. The app can be used to answer customer questions in real-time while highlighting products and services. Users can create business profiles on WhatsApp with helpful information for customers such as physical addresses, business descriptions, websites, and more. The app can be downloaded as a desktop app or mobile app for iOS and Android devices. 

WhatsApp provides digital labels that can be used to organize contacts and chats. To save time, users can utilize quick replies when answering common questions from customers or other team members. Other WhatsApp features include group chats, file sharing, customizable notifications, voice and video calling, and more. 

WhatsApp is available as a free solution. Support is provided via an online help center. 


Sprinklr vs WhatsApp

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