The nice thing about this tool is how simple you can connect your Dialogflow robot to here.

There are no big issues with Tiledesk generally, the fact is that the software and the company both are new in the field and still evolving to meet the high standards.

Customer service is helpful. Good layouts and ease of scheduling.

It is also extremely cost effective, and the open-source aspect of the licensing makes it possible to effect change if one is motivated enough.

All in all, Tiledesk is an excellent chatbot solution that is perfect for businesses that want to provide customers with quick and efficient support.

Tiledesk is a fantastic customer service platform that provides a comprehensive suite of communication and collaboration tools.

Easy to integrate and customizable easily with help of different methods and APIs.

Tiledesk is an excellent customer service solution that has a great user interface and is easy to use.

It's not often you find a software with a full-featured fee plan. Tiledesk is one of the best, and it is easy to integrate with your website or third-party application using JavaScript code.

I love the most is it is free and easy deployment.

One of the most fastest and seamless conversational platform which helps in channelizing the end to end communication channel.

I liked most that Tiledesk is open-source and has a great development team behind it doing their absolute best to make features that other competitors provide at a much higher price or not at all.

Great product,  great support, excited to see more businesses using Tiledesk in the future.

Great experience with this platform when it comes to customer services for many reasons it's friendly and much easy to access. Engagement with our customers has made marketing and campaigns reliable.

So far, I am completely enthusiastic about Tiledesk and would recommend it to anyone who wants a good live chat software.

We switched to Tiledesk from Drift, and are not looking back. Tiledesk is more lightweight (better for pagespeed), far, far less expensive, with way better chatbot support.

Ease of use, speed and mobile app for android device.

Highly reliable and stable software as it never shows any sign of shut down or slowdown which is awesome.

Apps, a lot of integrations with third party apps with very good documentation.

Ease of use and willingness of the team to listen to possible improvements.

This makes it easier for me to hand off my chatbot to a human customer service operator. This helps me save time and money, as well as providing me with a better customer service experience.

Wonderful functionalities with extreme usability for achieving this at its best. Level of Customer engagement and interaction has attained a different level of exposure and rapport due to this.

Very surprised and very happy with the ease of use and integration.

I'm very impressed with the quality of the software and service, documentation, UI/UX. Thank you for the great job.

It's features such as live chat, file sharing, transcripts, and support ticket management can help businesses improve customer satisfaction by resolving customer issues quickly and effectively.

I loved how easy this is to set up on the cloud. So simple my 80 year old dad uses it.

It is not costly at all and comes with flexible subscriptions which can meet needs of all sorts of businesses from small to large without any issue.

I really like the look and feel of the chat widget, that the chat widget is very customizable and the fact that it is a complete solution with the option for live agents, CRM and dashboard.

I like it a lot, for me it works as the perfect bridge between any third party app and my sales software.

The usability of Tiledesk has seen a high improvement and a lot of extremely helpful features have made their way into the platform in the last years.

No context in the conversation, I can't follow up a conversation very far, cant store data and webhooks are very confusing.

I only miss the option of an automatic translation of the chats, but on Discord I learned that such a feature is already being worked on.

It is a cost-effective tool but needs lots of improvement.

Using Tiledesk has been an incredibly positive experience. Its easy-to-use interface, comprehensive customer support, and impressive set of features make it a great platform for customer service.

Overall, I had a positive experience with Tiledesk. It is a powerful customer service platform that is easy to use and affordable.

The ease of setting up , and the quick understandable usage are the SOP.

The system was easy to integrate, and whilst we rarely needed to contact the support staff, they were immediately available and always helpful.

The customer service representatives are highly knowledgeable and responsive, making it a great choice for businesses that need to provide their customers with quick and reliable customer service.

Some of the API docs were slightly out of date when we last checked it, but overall, have minimal complaints.

Overall is a clean and intuitive platform to use. With the templates provided we get a good starting point and if necessary it's available as opensource.

It gives you solutions for everything. Also, the best thing about it is the opportunity it gives you to have an agent behind the bot in case the bot itself doesn't know how to respond.

Setting up a self instance was complicated. I'll leave that to the pros.

One thing I love the most about this software is the speed, the way it loads rapidly and ability to communicate with customers instantly is what makes me love the app.

WhatsApp is the best messaging app on the market, and what I like best about it is the WhatsApp Web, where I can exchange information from my computer to my phone much more quickly.

It was an awesome experience. Thanks to whole whatsapp community for bringing it up.

This is a good (zero cost) solution to an alternative way of text messaging or calling. User friendly and good quality.

I really like this app for communicating with friends and loved ones when traveling. It is a great resource that doesn't require extra payments.

A great method for communication with the greater international community. Often prefer to use this.

I do like how easy it is to use and the Gif selection is awesome compared to other message services I have used in the past.

Video chats were also free before it became widely popular on other forms of social media. It's a fantastic free tool for maintaining relationships.

It had a good interface and easily to connect with old friends camera screen was good and status was interesting.

I always use this to call my family since I'am in abroad it so good and consume only low data for internet so very low cost and good for savings. Also clear and video quality is good enough.

Very easy to communicate and utilize the features of the software. Good customer support, and easy to access.

Lost my old contact no so lost all old contacts, so many irrelevant addition to promotional group once I shared contact with someone.

Awesome tool for messaging, video calls, and sharing files. Easy to use and very accessible even if you're not super tech-savvy.

I have been using WhatsApp for over 2 years by now and it has been a nice experience. Nice user interface, a good set of features.

I think that you can integrate the Mobile App and the Desktop App together. I also like that the quality of call esp for 1-1 are superb.

It makes communication between people and between companies and customers too easy. Very easy to use and with a great cost benefit.

When I am talking with my friend through vdieo call what's app still work perfectly on poor internet connection and when I share some pictures its download automatically with good quality.

I also especially love the seamless integration with its web version, which can be a lifesaver if you are working on your computer on a busy day, unable to check your phone.

What I like most is the ability to communicate with friends and family all over the world. I also love how I am able to make phone calls.

It's really user-friendly and easy to use and as long as the internet connection is good the rest will be just perfect.

It now has the feature of swapping calls which is amazing. Choosing what I like the most is difficult because I like everything about the app.

What bothers me is that it can be used for illegal activity because of the design of the app.

This is an amazing messaging app. I love being able to make international calls with ease.

No Whatsapp App for PC alone without your phone being around you. Poor Security Responses When Grouped are Hacked and Admins are changed by the Hacker.

Lastly, i love how i have access to a lot more gifs on this software, makes the chats so much more fun. Great for messaging with people across the world too.

My overall experience with this app has been amazing this is one of my top favorites apps I use on a daily basis.

It helps us to connect with customer using WhatsApp Business. The best thing about this mode of communication is that it is customer friendly.

Euro

Using Tiledesk, businesses can create a chatbot on website and use it to generate leads for their business. It contains an AI-powered bot to automate customer support and engagement on all your digital channels: from your website to facebook messenger. 

Tiledesk includes team organization with multi-project management, SLAs setting, smart assignment of queues, department organization, and more. It offers a dashboard with real-time analytics. Teams can use the chatbot to collect customer data and then send targeted promotions based on that information.

Key Features:

1. Omnichannel Messaging: Tiledesk brings together multiple communication channels, including chat, email, and social media, into a centralized platform. This enables businesses to engage with customers seamlessly across various channels and provide consistent support.

2. Ticket Management: The platform offers a robust ticketing system that allows businesses to organize and prioritize customer inquiries efficiently. Agents can assign, track, and resolve tickets promptly, ensuring quick and effective issue resolution.

3. Chatbots and Automation: Tiledesk leverages AI-powered chatbots to automate routine customer queries and provide instant responses. This frees up agents' time, enabling them to focus on complex issues while maintaining a high level of customer engagement. No coding skills are required thanks to the no-code chatbot visual builder.

4. Knowledge Base and Self-Service: Businesses can create a comprehensive knowledge base within Tiledesk, providing customers with self-service resources such as FAQs, tutorials, and troubleshooting guides. This reduces the need for repetitive inquiries and empowers customers to find answers independently.

5. Real-time Analytics and Reporting: Tiledesk offers robust analytics and reporting capabilities, providing businesses with valuable insights into customer support performance. Agents and managers can monitor response times, customer satisfaction ratings, and other key metrics to identify areas for improvement.

6. Integration and Customization: Tiledesk seamlessly integrates with popular CRM, help desk, and eCommerce platforms, allowing businesses to leverage their existing systems. It also offers extensive customization options, enabling businesses to tailor the platform to their specific needs and branding.

LongDescription

Support Ticket Management

Real Time Analytics

Activity Tracking

Transfers/Routing

Real-Time Monitoring

Single Sign On

Offline Form

File Transfer

Contact Management

Content Management

Mobile Access

Proactive Chat

Transcripts/Chat History

Multi-Channel Communication

Real-Time Notifications

Activity Dashboard

Reporting & Statistics

Geotargeting

Chat/Messaging

Customizable Branding

Reporting/Analytics

Monitoring

Drag & Drop

Auto-Responders

Customer History

Tagging

Third-Party Integrations

Canned Responses

Live Chat

Search/Filter

One-to-One Messaging

Real-time Conversations

Surveys & Feedback

Multi-Channel Management

Lead Capture

Code-free Development

Customer Service Analytics

Natural Language Processing

Configurable Workflow

Real Time Data

Performance Metrics

Intent Recognition

Chat Transcript

Social Media Integration

AI/Machine Learning

Email Management

Knowledge Base Management

Multi-Language

Chatbot

Feedback Management

Pre-Configured Bot

Human Handover

Customizable Fields

Event Triggered Actions

Contact Database

Lead Qualification

Template Management

File Sharing

Ticket Management

Communication Management

Real-time Consumer-facing Chat

Customer Communication

AB Testing

Customer Surveys

Automated Responses

For Sales/Marketing

Automated Routing

Customer Support

Process/Workflow Automation

Language Detection

Virtual Assistant

For Developers

Customer Database

Workflow Management

Visual Analytics

Alerts/Escalation

Multi-Channel Marketing

Data Import/Export

Lead Management

Group Messaging

Email Automation

Access Controls/Permissions

Alerts/Notifications

Real Time Reporting

Engagement Tracking

Employee Management

Self Service Portal

Queue Management

Customizable Templates

Inbox Management

Multiple User Accounts

Email Templates

Help Desk Management

Website Integration

Service Level Agreement (SLA) Management

Customizable Forms

Document Storage

Real-Time Chat

Use the Free Forever plan to discover conversation automation.

The Basic plan is for individuals who want to automate simple website conversations.
The Pro plan is designed for individuals and small teams looking to expand automation across channels.

The Enterprise plan allows you to exploit all the premium features and receive support for designing tailor-made chatbots.


Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Tiledesk

Live Online

Webinars

Documentation

Videos

US Dollar

WhatsApp enables businesses to connect with customers using real-time chat. The app can be used to answer customer questions in real-time while highlighting products and services. Users can create business profiles on WhatsApp with helpful information for customers such as physical addresses, business descriptions, websites, and more. The app can be downloaded as a desktop app or mobile app for iOS and Android devices. 

WhatsApp provides digital labels that can be used to organize contacts and chats. To save time, users can utilize quick replies when answering common questions from customers or other team members. Other WhatsApp features include group chats, file sharing, customizable notifications, voice and video calling, and more. 

WhatsApp is available as a free solution. Support is provided via an online help center. 


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