The demand causes the computer to freeze and require restarting.

Excellent for non-skilled personal to use yet still versatile for skilled nursing.

Also, the customer service staff are AMAZING, they are always kind,  helpful, patient,  and have excellent follow up.

Ease of use is the most common praise from LTC facilities.

I can easily retrieve data whenever and wherever I may be which keeps everyone on their toes. It's very cost effective.

The system has greatly help centralize our medication management and ADLs. More importantly, it builds care plans with ease and translate easily into TAR and MAR that can be printed out for staff.

My overall experience has been very good, the customer service and help team are great.

Anytime I contact ECP for assistance they are always willing to help in whatever way possible. Everyone has been very cordial.

Everything can be added into this program and makes it very easy to stay organized. The company is always willing to make something work to best suit our facility.

The ECP team when you call the office are nothing but friendly and will work to help you solve your issues. I never feel rushed and to me that is important to learn things slowly.

Too much information at once. But like the system more as I do it.

Is visual and easy to navigate. Has redundant parts , but overall is impressive.

In the last several months, ECP has frozen on our computer and we have to log out and re-enter to get back in. We have called, but still no solutions on why this is happening.

I am pleased with the current features and hoping for future improvement. I value constantly innovation and improvement.

I like the new updates that come out. Once learned easy to use.

Even though it is a shortened version, it still is not efficient for us.

The thing I like is it is user friendly being that I’m not from the medical field it’s easy to operate and the help you receive from the owners and videos makes using the program easy.

The versatility and customizable abilities for each community.

Consequently the ability to quickly put the screen into or out of a discreet mode is great as well.

Make sure the interface is easy to use and makes sense. The ability of the software and your house pharmacy to integrate via some kind of a portal is also super-duper.

ECP has been a great experience within our company.

Links to the pharmacy (sometimes lag in checking in meds) and discontinuation.

I love using ECP, I have used a few documentation system over the years geared toward AL/CBRF and this is by far my favorite to use. Also there tech support is beyond great and helpful.

Love being able to monitor remotely. Being able to have the information at your fingertips and be able to run reports is great.

Whenever I have a question about the software, customer representatives are very helpful and address my issue in a timely fashion.

I love the ease and convenience of the product.

The software integrates wonderfully with the pharmacy that our community uses. Needed information and data is easy to access with all of the options for creating reports.

The ease of use is great. So is the ease of using off sight.

User friendly and easy to use. Great customer support if needing to call for help.

SENSITIVE CONTENT HIDDEN] went out of her way to find me answers to my questions. Thank you [SENSITIVE CONTENT HIDDEN.

Customer service was wonderful with answering my questions.

It is easy to teach staff how to use, it is user friendly to customize, pharmacy integration saves valuable nursing time, customer service is excellent. We have been very happy with ECP overall.

I would recommend it for any company. It is really nice for multi-building properties that share management teams.

System allows easy navigation and easy self instruction.

Our CNA staff love how easy it is to do their documenting. The Recent Notes feature is awesome for good communication.

This is a very good, user-friendly and affordable product that has great value for the cost and good customer support. The software continues to improve and be updated per what we were promised.

The software is very easy to use. When we implemented it was an easy transition and ECP folks were very helpful and patient with new users.

The Drug Info link also is difficult to find the drug class. This is how the CBRF Med Administration course teaches, based off of drug classes, as well as nursing.

Can be confusing to staff as it’ll appear as if that resident has no meds to take.

Because of the amount of data, the system will frequently not run at a decent pace for the users. This causes some discord with the users.

You really have to train and meet regularly in order to use it to its fullest potential. It is very time consuming and costly and is not customizable.

Excellent system but be sure to analyze impact of full implementation cost of all modules and future sites.

The ability to progress through the program with ease is do important in a busy medical building. Our nurses are busy caring for patients and appreciate the user friendly product we provide for them.

Great Environment and people. Hardworking and dedicated management who always encourage to development.

Customer Service and Support is excellent. They are very responsive and help to customize the software to our business needs.

No specific program for nurse practitioner or Physician assistant.

One of the features that is most impactful about the platform is the data analytics. The ability to do a dip dive into the data is awesome.

While it would be nice to be able to pick up the phone and call them (sometimes) they are pretty responsive via email.

We like the operability across all of our level of care and the ability for the patient chart to stay within one software.

I like audit trails and would like to have with other pieces of the software.

I am very comfortable using this product, and I appreciate having access to updates and training.

Poor implementation, partially due to Covid. Difficult software to self teach even with the computer resources.

We are not utilizing the platform to its full potential and paying a lot of money. Difficult to navigate from certain screens to the next.

I think we have not fully implemented nursing pieces that may help, but this is their biggest complaint. Order entry with mart time code and then entering vitals on emars are the other complaints.

Not able to customize the view. Lots of error popups that are disruptive and unnecessary.

It's very user friendly and has all the qualities we are looking for when running billing.

This software has great potential capabilities for the Business Office of a LIfePlan Community. They are continually improving the product and their service is top notch.

We have made a great difference in our documentation and our careplans with AOD. I do a lot of teaching with this system and enjoy it.

I enjoy coming to work and using MatrixCare LPC. The support team when I run into problems have been super helpful too.

We have a great relationship with the team and appreciate their quick communication when needed.

US Dollar

ECP is a cloud-based electronic health records (EHR) solution that assists living and senior care communities of any size. It is suitable for multi-state providers and includes assessments, care charting, alerts, task lists, and reports. ECP is compatible with mobile devices.


The solution features electronic medical administration records (eMAR) capabilities that include alerts and reminders for staff regarding patient regimens. Administrators can receive notifications when inventory is low on specific medications and since ECP integrates with most major pharmacy software vendors, the reordering process is automated.


ECP can also be used for other care management tasks. It creates and stores patient health assessments, generates care plans, provides electronic charting and assists with state-mandated reports. 


The solution also features facility management tools, which include modules for scheduling resident activities, customizing employee files, tracking meal delivery, keeping in touch with potential new residents, and more.



LongDescription

Patient Records Management

Employee Management

User Management

Personalization

Admissions Management

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

HIPAA Compliant

Charting

Task Scheduling

Invoice Management

Nursing Forms Tracking

Task Planning

Communication Management

Care Plan Management

Calendar Management

Activity Management

Template Management

Assessment Management

Contact Management

Activity Planning

Medication History

Lead Management

EMR/EHR

Planning Tools

Transaction Management

Compliance Management

Home Health Care Management

Training Management

Role-Based Permissions

CNA Tracking

Invoice Processing

Alerts/Notifications

Reporting & Statistics

Reminders

Automated Scheduling

Clinical Care

Work Order Management

Customizable Templates

Billing & Invoicing

Meal/Nutrition Management

Alerts/Escalation

For Activity Departments

Spend Management

Resident Assessment

Appointment Management

Incident Management

Records Management

Staff Management

Task Progress Tracking

Geriatric Care

Document Management

Search/Filter

For Home Care Providers

For Long Term Care

Point of Care System

Customizable Forms

Third-Party Integrations

Event/Activities Planning

Event Scheduling

Workflow Management

Activity Dashboard

Medical Billing

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

Unix

IBM OS/400

Web browser (OS agnostic)

Windows 2000

Windows 8

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

In Person

Live Online

Webinars

Documentation

Videos

Life plan community (LPC) EHR software from MatrixCare is a fully managed service designed to meet the specific challenges facing LPCs and continuing care retirement communities (CCRC) by simplifying administrative complexities and providing tools to help improve the long-term health of members. 

Scalable from single facilities to multi-community organizations, the MatrixCare LPC solution offers flexibility, adaptability and compliance in one comprehensive package. Built for interoperability, it seamlessly integrates with other systems to capture each member’s information in a single, cloud-based record, helping promote consistency of care and faster, more accurate reimbursement.  

Award-winning for its ease of use and enhanced by artificial intelligence and machine learning, the MatrixCare EHR solution supports accurate and consistent care delivery, helping simplify the clinical, financial, and operational complexities involved with senior care in a way that boosts outcomes, efficiency and profitability. 


Rehabilitation Management

Staff Scheduling

MDS Review

Claims Management

Reimbursement Management

Financial Management

Attendance Tracking

Self Service Portal

For Nursing Homes

$2k/mo per community, $30k implementation per community, + implementation

ECP vs MatrixCare Life Plan Community

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