Agorapulse is a cloud-based social media marketing software that offers profile management, social influencer management and social media analytics in a suite.

Agorapulse features “Social Inbox”, which combines social media interactions across the social streams, such as Twitter, Facebook and LinkedIn, and presents them in a unified mailbox.

Agorapulse pulls and sifts through the interactions across social media accounts of the brand to identify key influencers and ambassadors (people who publish the most content about the brand). The product features “Competitor Analysis” module, which allows users to track the social media performance of their competitors.

Agorapulse features social media reporting and analysis, which allows users to track performance metrics, such as followers, engagement, awareness, replies, impressions and clicks.

Agorapulse offers subscription pricing, and is available in four different pricing plans - Small, Medium, Large and Enterprise, depending on the number of social profiles and team size.



82 Reviews of Agorapulse

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 82 reviews

December 2018

Darlene from Natural Immunogenics Corp.

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Great Social Posting and Management Product

Pros

The ability to use with teams is great, all in one for major social platforms, Analytics are great, super easy to use compared to other platforms I have used.

Cons

Posting errors out, especially with IG, from time to time. Mainly the restricts on scheduling video on Instagram, however I think they are working on this. Limits and problems are usually due to changing social requirements on platforms so I'm pretty sure these challenges are with many social posting apps.

Response from AgoraPulse of Agorapulse

Replied December 2018

Hi there Darlene, Thanks a bunch for sharing your Agorapulse experience here. I'm so happy to hear how well the tool works for your team. Indeed, the APIs we work with are tricky ones. That said, we've had several requests for video and I've added your name to our feature request tool so that you'll be notified when it's released. Lisa at Agorapulse

December 2018

Lana from Wahed Invest LLC

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Very user friendly and easy to use

Pros

It's a one-stop shop for managing all the SM channels! Only one that offers managing ads comments. I use it on a daily basis

Cons

No cons so far. I am very happy using Agorapulse to manage all the company profiles on Linkedin, Instagram, Twitter, and finally Facebook.

Response from AgoraPulse of Agorapulse

Replied December 2018

Hi Lana, Thanks so much for sharing your Agorapulse story with us. I'm so happy to hear that you've found the tool easy to use and full of the functions you need to manage your social media profiles. Warm regards, Lisa at Agorapulse

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

All-in-one software to work with your social media

We used to use another scheduling tool, but AgoraPulse works way smoother. Next to that, it is easy to reply to your followers and people responding to your ads, so for us, it's a keeper.

Pros

We were looking for software that included the feature to easily reply to Facebook comments. Agorapulse has that and is also easy for planning and scheduling your posts. Not just for FB, but for all your social media. It's all-in-one and therefore pretty convenient.

Cons

It would be very useful to see what comment has been made on what post -- now you have to click on it, but an overview would be nicer.

December 2018

Melody from The BARBRI Group

Company Size: 201-500 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Everything a Social Media Manager Needs in a Social Management Tool!

Pros

Exceptional Customer Service
Easy to use
Intuitive Dashboard
Can post to multiple channels, and customize each post per channel
Great Reports
Social Listening Included
Chrome Extension for Auto-fill posts
Commitment to focusing on the customer experience

Cons

Although you have access to emojis for use in social posts, there needs to be a wider selection of emojis.

Response from AgoraPulse of Agorapulse

Replied December 2018

Hi Melody, I'm delighted to hear that you're enjoying the time saving features and helpful customer support of Agorapulse. I expect that will we have a more recent set of emoji in 2019 because I'd like to use my fave emoji (:thinking:) more on the posts I schedule through Agorapulse :) Warm regards, Lisa at Agorapulse

December 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

December 2018

Comprehensive functionality and platform support with straightforward UI

Pros

Easy way to schedule posts and get a comprehensive overview of competitor performance. Good value for money. No learning curve.

Cons

Needs more module integrations such as facebook events, ability to boost posts, better support for Google business (because I couldn't get it to work with Google), competition tracking on other platforms other than linkedin.

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Easy to manage organised solution

Pros

Everything is in the one place! The scheduled posting feature really stood out. Anyone using socials will benefit from this.

Cons

Some features aren't accessible for instagram. Direct and scheduled posting would be a much appreciated feature.

Response from AgoraPulse of Agorapulse

Replied December 2018

Hi there, I'm thrilled to hear that you enjoy publishing content with Agorapulse. All Instagram business profiles can directly publish (or schedule or queue) using Agorapulse. Please reach out to me or support if you'd like to know how to do this using Agorapulse. Warm regards, Lisa

November 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Brilliant functionality with excellent support

Pros

The app is really easy to use with a huge amount of features designed to make my life easier. The technical support is some of the best I've ever experienced - quick responses and a determination to solve any problems. Very good value for money in comparison to many of the alternatives out there. It feels like it is constantly improving and developing too.

Cons

The only thing I would change - if I really had to pick something - is to make the user interface sleeker. It is well designed, but could be prettier!

November 2018

Dagmara from Coachify

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Absolutely my favorite social media management tool

Absolutely love it.

Pros

I love the social media management section and easy Instagram implementation. I love the fact that after a year of using it AgoraPulse revamped the entire design and expanded functionality with additional analytics. I love their reports and how granular is the data for engagement. And the ROI section - fabulous.

Cons

The tool itself is great, and I don't really have many complaints. Maybe they could cut the price a bit, but other than that - I love it.

Response from AgoraPulse of Agorapulse

Replied December 2018

Thanks so much for the kind words about Agorapulse's reports and new interface. May you have many more good years managing your social with our tool. -Lisa at Agorapulse

November 2018

Sas from B31 Voices

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

An affordable solution with great support

Pros

In our search for a means to manage our extremely busy social media presence better, we had tried Agorapulse several times over the last four years. We’d always loved it but, as a voluntary organisation with a tiny income, couldn’t justify the spend. We tried many other solutions but, having still not found the right one, decided to give Agorapulse another trial. We weren't disappointed.

The developers listen to their customers and are constantly tweaking and updating the platform. This means it now serves our needs much better.

The interface is easy to set up and easy to use.

The inbox feature is one the biggest benefits for us. We can work through our many messages, comments, replies etc more easily in the single platform. It’s put an end to the times where different volunteers found themselves submitting detailed responses to the same queries at the same time! Being able to allocate interactions over to another team member ensures important responses and queries don’t get missed or they get directed to the right person.

Cross platform publishing in Agorapulse is great! Being able to compose a single status in one place for several social media accounts is a must - but Agorapulse takes this further, allowing you to fully tweak the status for each platform. No more sending statuses full of irrelevant @s and #s to Facebook because we’re in a rush and don’t want to write it twice!

Scheduling works really well with different options available to help you spread your messages more effectively. The ability to schedule posts by interval is a particularly useful feature. Being able to specify and exact time and date for a repeat post is also really helpful.

The listening features are helpful. We’re now spotting many things we were previously missing and not responding to, improving our engagement with our users.

Customer service is easy to access, with a fast and genuinely friendly and helpful response. Developers encourage feedback and take action on customer requests.

As a voluntary organisation, pricing is a big issue to us. Agorapulse is very well priced for what it offers. Great value!

Cons

The only cons are little tweaks which would make Agorapulse even easier to use for us.

Finding scheduled items to amend can be diffficult if you have a lot of them set up. The calendar helps but a search feature would help more!

Due to the nature of our work (we get a lot of very personal messages) it would be very useful to us to edit user permissions, enabling full access to everything but private messaging. This would allow us to increase our volunteer base.

Response from AgoraPulse of Agorapulse

Replied November 2018

Hi there Sas, Thank you so much for sharing your Agorapulse experience. I love that you're making great use of our per-network editing feature -- where you can crosspost content but tweak it for say, Facebook v. Twitter. I hope you continue to find great value in our tool and support. Thanks again for writing about how this social media management tool has helped your volunteer organization. Warm regards, Lisa

November 2018

Javier from Uproot Online

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Easy for agencies in the process of scaling.

Pros

The price per profile is significantly less expensive than all other good social media management softwares.

They have a very clean and easy to use UI.

They offer reporting.

Cons

I wish we had a way to send a private link like HeyOrca to show the live content calendar to our clients.

Response from AgoraPulse of Agorapulse

Replied November 2018

Hi Javier, Sooo glad you're seeing the value that Agorapulse brings to your agency. Good news: we're building a feature set that will make it easier for agencies to share information with their clients. To get the scoop on all our latest releases, check out (or subscribe to) our Release Notes blog: https://agorapulse.releasenotes.io Thanks a bunch for writing this review. Lisa

November 2018

Andrés from DMK HQ

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

The (almost) best Social Media publishing platform

Pros

-Dashboard is perfectly organized and you can see exactly what you need to address (comments, messages, likes) in real time, for each channel.
-Reports are a delight. So easy to understand that you do not need to "translate" them for other departments to understand. You can submit them as they are.

Cons

-You cannot publish videos to Instagram or LinkedIn (yet)
-If you publish a GIF file as an image, none of the channels will take it as such. You would have to publish it as a video, and then you face the restrictions mentioned earlier.

Response from AgoraPulse of Agorapulse

Replied November 2018

Hi Andrés, Thanks so much for writing this review. I'm glad that our dashboard and reports allow you to save time and get to what you really need to see and explain. We know that posting video to Instagram and LinkedIn is becoming increasingly important to our customers. As such, we're working on ways to bring this to our platform -- no firm dates yet, but we will launch it as soon as we're able. All the best, Lisa

November 2018

Leslie from Clean Water for Haiti

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Great tool for non-profits!

Pros

This has been a great tool for our non-profit to use to stay on top of our social media posting. Non-profits often struggle with limited access to resources because of funding. With all of the tools and resources that come with our Agorapulse package it's been well worth the money spent. We can quickly and easily schedule posts, and interact with our network while also being able to see good data on our communication efforts. We've tried other options, but Agorapulse has been the best so far.

Cons

There is a bit of a learning curve, but for anyone that has used similar tools it's pretty intuitive. Some challenges with photo sizing for Instagram posts, but we're figuring it out.

Response from AgoraPulse of Agorapulse

Replied November 2018

Hi Leslie, Thanks for trying the rest but coming to the best! :) I'm so glad that our inbox and publishing features allow you to more easily share content and have good conversations on social. I hope that our tool continues to bring your non-profit great value for years to come. My best, Lisa

September 2018

Lisa from Inspire to Thrive

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Love the reporting with Agorapulse

LOVE IT! I do highly recommend it.

Pros

I love the reporting capabilities with this software. I can show clients exactly how the social media is performing over time, or by short time periods.
I love the calendar set up to schedule out posts and to tag them so I can learn more in the reporting on which type of posts work best.

Cons

It took a little time to learn how to use it.

Response from AgoraPulse of Agorapulse

Replied November 2018

Hi there fellow Lisa :) I'm so glad you're making use of our label/tag reports. They are super helpful to track campaigns and ROI. Thanks so much for taking the time to write this review. Warm regards, Lisa at Agorapulse

July 2018

Jessica Rose from Social Path

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Amazing product with amazing team

Flexibility. Transparency. Productivity. Excellent customer service. Love this tool. It is a must for any company doing social media.

Pros

Easy to use and fantastic customer service. AgoraPulse offers flexibility & is more than just a scheduling tool. Their CRM functionality is very powerful. The free mobile app ensures we are always on top of our clients conversations. The entire system is built on user requests so everything is there that is needed. When you have a question the team are super responsive and helpful. Highly recommend this tool.

Cons

Still waiting for the LI api to let AgoraPulse pull through the analytics. There is nothing we don't like about the software.

Response from AgoraPulse of Agorapulse

Replied August 2018

Jessica, Thanks so much for loving our "all-in-one" software -- and our support team! LinkedIn reports are coming sooner than you think -- stay tuned or subscribe to our Product Release Log to get updated (agorapulse.releasenotes.io). Thanks again for the Agorapulse love, Lisa

July 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

July 2018

Pretty good with some room for improvement

Pros

It makes it easy to plan posts and use emojis (strangely enough, that's missing from a lot of social media planning softwares)

Cons

It's expensive compared to other softwares. Doesn't allow for a lot of users at the price point my company was using. We ended up switching for these reasons

June 2018

Umang from Outreach Nepal

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

No.1 social media management tool

Pros

AgoraPulse is the only full complete tool which gives all social media platforms information in one dashboard. More over you can give various role and requirement to your team. Last but not least is the report, one click report generated in Microsoft power point format to share with your clients.

Cons

The only current least like is that Instagram video posting is not available and you can not export YouTube channel reports.

Response from AgoraPulse of Agorapulse

Replied July 2018

Hello Umang, So glad you have found our team workflow and reporting features useful! We are hard at work on Instagram video posting and can let you know when it's available if you'd like. Warm regards, Lisa at Agorapulse

May 2018

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Helps our stores manage our social media

Pros

We like that it’s really easy to connect all the social media channels that we’re on, and schedule everything all in one place.

Cons

The scheduling interface is a little unclear when you want to schedule posts for different channels in some spots.

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

Critical in how we support our clients

Pros

Above and beyond client support is what keeps me with AgoraPulse. Social Media dashboards are a dime a dozen, so the high level of care and support we receive is what sets this service apart from the rest!

Cons

Reports export to powerpoint only, which isn't ideal for Mac / Keynote users because it creates additional work in editing those reports when they convert incorrectly into our software.

April 2018

Faye from Heureka Labs

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

April 2018

easy, user-friendly, basic functions

It will send update notification via email, so I don't need to keep an eye on the dashboard all day long.

Pros

The report is pretty detailed in showing which hashtag reaching more users and when users are most active &etc. I like the listening function, the update is on time and we can directly respond to those comments or post, greatly helps the engagement with social users.

Cons

Now it still restricts the function of scheduling video on Instagram, that's really weird. Because other apps like HootSuite, buffer, are able to help us to post the video via their platform. The report function is not available on Youtube and Google +.

Response from AgoraPulse of Agorapulse

Replied May 2018

Hi there Faye, Thanks so much for the kind words about our hashtag reports and social inbox! A quick note to let you know that Instagram video publishing and YouTube reports are on our product roadmap. If you upvote these features on our "Suggest a Feature" menu in the app, you'll be notified when they come out. I'm a big Instagram user so I can't wait for the video publishing feature! My best, Lisa

March 2018

Carlos from Loyalty Systems, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

March 2018

The best tool for Social Media management!

The benefit is having all the social media accounts in one place.

Pros

This is the best social media management tool in the market. I love how all the notifications are in one place and you can see who is sending messages or commenting without login to different social media accounts. Also, it will notify you when somebody mentions you.

Cons

Pricing is the worst obstacle. Cost per month for their small business package with 10 accounts is way too much money. It isn't competitive with other services in the market.

Response from AgoraPulse of Agorapulse

Replied May 2018

Hi Carlos, So glad you love our social inbox! I find it so handy to manage my gazillion social accounts. Regarding price, we may seem steep for a tool if you just use it for publishing or just catching comments, or only reports. But for a tool that gives you unlimited publishing, unlimited monitoring, and unlimited reports (and an amazing customer service team), it is quite competitive with the leading tools out there. My best, Lisa