AgoraPulse

RATING:

4.6

(703)

About AgoraPulse

Agorapulse is a cloud-based social media marketing software that offers profile management, social influencer management and social media analytics in a suite. Agorapulse features "Social Inbox", which combines social media interactions across the social streams, such as Twitter, Facebook, TikTok and LinkedIn, and presents them in a unified mailbox. Agorapulse features social media reporting and analysis, which allows users to track performance metrics, such as followers, engagement, awareness, replies, impressions and clicks. Agorapulse pulls and sifts through the interactions across social media accounts of the brand to identify key influencers and ambassadors (people who publish the most content about the brand).

AgoraPulse Pricing

AgoraPulse offers the following pricing plans: Standard - $49 per user/per month billed annually Professional - $79 per user/per month billed annually Advanced - $119 per user/per month billed annually Custom - Please contact Agorapulse for pricing details.

Starting price: 

$49.00 per month

Free trial: 

Available

Free version: 

Not Available

Inbox Screen
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AgoraPulse Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for AgoraPulse

1 - 5 of 697 Reviews

Dan

2 - 10 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed February 2021

One of the Best Social Media Scheduling Platforms

User Profile

Frank

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2020

Makes My Life Easier

This tool has made my life easier and has opened up a world of tools and functionality that allow me to service my clients in a better, more effective, way.

PROS

LABELS! Groups Ease of use Reporting Free tools

CONS

I don't have any major complaints. The new tools, like the image editor, are great — could use a little more functionality (like basic lighting and contrast adjustments) but not that big of a deal.

Reason for choosing AgoraPulse

Functionality and ease of use. Customer support!

Reasons for switching to AgoraPulse

Functionality and ease of use.

Vendor Response

Hi Frank, Yay! So glad you love our features (labels, new tools, easy dashboard) as well as our round-the-clock customer support. If there's anything else we can do to make your agency's social media management easier, let us know. Warm regards, Lisa Kalner Williams Product Marketing Director Agorapulse

Replied May 2020

User Profile

Dan

Verified reviewer

Automotive, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

One of the Best Social Media Scheduling Platforms

I am very happy with this tool and recommend using it.

PROS

AgoraPulse is one of the best Social Media Scheduling tools I've ever used - and I've experimented with many platforms. Some of the features I like about AgoraPulse are: Listening - Most platforms do a bismal job helping you listen (or search for key words related to your organization) on social media. Not only does Agorapulse do a fantastic job of this for us, but they have also integrated the ability to comment on posts through your company's Facebook Ad Account. Usually, this isn't the case. Usually, if you want to see those comments, you have to visit Facebook's Ad Manager and navigate your way through menus and options - PER EACH AD - to get to the comments. Exhausting, right? Agorapulse brings it all into the platform and even allows you to filter those comments in or out of your "listening" dashboard or routine. Magnificent! Automation/Queues - Queues allow you to post content at different times on different days. The beauty of a queue gives the content creator freedom to stay in the creative mind without having to worry about minor date and time details. We want all of our posts to reach as many people as possible but it's hard to switch from left-brain to right-brain thinking every 2 minutes. With a queue, since you've already established the best dates and times per social platform, all you have to do is churn out creative content and allow the queue to works its magic. Again, this makes life so much simpler!

CONS

Unfortunately, the Calendar View does not have the ability to "drag & drop" posts from one date to another. It may seem useless or insignificant but when you load your calendar with 20-40 posts per week across three different social platforms, editing posts 1x1 is rather cumbersome.

Reason for choosing AgoraPulse

The Listening feature and the ability to organize fans and followers into an internal "CRM" were alluring values to us.

Reasons for switching to AgoraPulse

SproutSocial's listening capabilities and queues were not on par with with AgoraPulse's value per price point.

Vendor Response

Hi Dan, So glad to hear how much you're liking managing your social media profiles with Agorapulse. Isn't the inbox treatment of ad comments a super time saver? You can definitely drag and drop content on your publishing calendar. Reach out to our sales team for more information. Warm regards, Lisa at Agorapulse

Replied November 2020

Anonymous

11-50 employees

Used daily for less than 12 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed February 2021

Feels really clunky and there's a lot of improvement to still do

It's allowed us to organise comments and DMs

PROS

I love that we can collaborate as a team and have multiple team members go in to reply etc. I also like the ability to schedule something multiple times.

CONS

Often comments do not get pulled through. Insta DMs never get pulled through so we have to manually check on another platform Editing a post for multiple platforms is not as smart as other software we've used. i.e. I want to be able to upload different image sizes for the different networks but it's not a feature. 'first comment' on IG isn't an option so hashtags need to stay in main post copy. Sometimes comments will come in days or sometimes weeks after they've been posted so we miss them.

Reason for choosing AgoraPulse

It looked great at the time.

Reasons for switching to AgoraPulse

We wanted the ability to schedule evergreen content and manage comments better

Vendor Response

Hi, Thank you for sharing your feedback with us! Unfortunately, we do not support Instagram DMs at this moment. However, this is something that we are working on. Regarding our publishing options, we'll be releasing new changes that will make posting a lot easier. If you want to test these new options, feel free to contact me at samia@agorapulse so I can give you early access to these features. Thank you!

Replied March 2021

Emily

Verified reviewer

Airlines/Aviation, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2021

AgoraPulse is indispensable if you are managing multiple accounts.

AgoraPulse really has been integral to my day to day workflow. While I have minor complaints, I'd recommend this tool to anyone needing to manage and schedule social media.

PROS

I like that this product gives me the number of social profiles I need (35) without having to piece together multiple accounts with a product. It lets me have one dashboard to manage everything that is going on with our social accounts as well as who is mentioning us on their own accounts.

CONS

I don't have a lot to complain about with AgoraPulse. I really have two main complaints. 1. They develop tools that I don't feel are helpful at an enterprise level-such as their integration with Canva. I'm sure Canva is great for a lot of people, but at the agency level, invest in a designer or the correct software to follow your brand guidelines. 2. They have introduced some new features recently that require you to upgrade your account. I feel like I am already paying at the higher end of their offerings and these teasers are just that if I can't access the new functionality.

Reason for choosing AgoraPulse

Pricing and number of social profiles available.

Reasons for switching to AgoraPulse

We needed to be able to manage more social profiles than Buffer offered.

Vendor Response

Hi Emily, Herre's Samia from the Product Team. I'd like to thank you for sharing this review with our team! I am unable to see your email listed here but I would love to have to the opportunity to chat with you to better understand your suggestions. Feel free to reach out to me at samia@agorapulse.com Best, Samia

Replied September 2021