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Overall customer rating: Customer rating:

 (36)

 (2177)

Recommended by: Recommended by:

69% of users

69% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“Overall, the product is outstanding. It is an excellent service, and I was very impressed. I would recommend it to anyone. It’s so functional, I had no problems using it.”

- Dale Crouch, FedEx

“MailChimp is a robust tool with several interesting features that really make [it] easier to prepare, launch and track any campaign … I definitely recommend this software.”

- Luciano Marques, Clarity Solutions

Most negative review: Most negative review:

“It’s more expensive than its alternatives. The templates are unattractive. The inability to send video via email is an outdated issue and should have been solved a long time ago.”

- Matthew Larrabee, Dedoose

“I wish the pricing was a little better, especially for those that don’t have much in their budget for this marketing.”

- Tim Mokry, TMHC

Pricing:

How it's priced: How it's priced:

AWeber is a cloud-based solution. You pay a quarterly, monthly or annual subscription fee.

MailChimp is a cloud-based solution. You pay a monthly subscription fee based on number of subscribers, or opt for a pay-as-you-go plan by purchasing email credits. Free for fewer than 2,000 subscribers.

Contract term: Contract term:

AWeber requires no contract for cloud-based deployment.

MailChimp requires no contract for cloud-based deployment.

Upfront costs: Upfront costs:

No upfront fees.

No upfront fees.

Recurring costs: Recurring costs:

None, beyond subscription fees.

Fees apply for add-ons and usage upgrades.

What does it cost?: What does it cost?:

Applications:

Email marketing: Email marketing:

Marketing automation: Marketing automation:

Marketing analytics: Marketing analytics:

Mobile marketing: Mobile marketing:

Marketing resource management: Marketing resource management:

Content marketing: Content marketing:

Search mrketing/SEO: Search marketing/SEO:

Social media monitoring/listening: Social media monitoring/listening:

Social media analytics: Social media analytics:

Ease of Use:

Overall customer rating: Customer rating:

 (36)

 (2177)

Most positive review: Most positive review:

“This is an awesome product. It is easy to use, user friendly and is really a great tool. I absolutely love it and would not use anything else.”

- Katreena Webb, Katreena

“I love the simplicity of getting started and using MailChimp … The tips and ease of use of the functionality and tweaks you can make are invaluable.”

- Josh Dahliwal, iPresent Ltd

Most negative review: Most negative review:

“The complexity and user unfriendliness of AWeber's design interface and email control dashboard were a constant source of irritation and frustration. We moved on, and glad we did.”

- Rob Nelson, Frontier Creations Inc.

“You have to visit many different areas to see all of the customer data that you are interested in.”

- Meredith Jones, MeredithJ.com

Support:

Overall customer rating: Customer rating:

 (36)

 (2177)

Most positive review: Most positive review:

“Using this software was pretty nice. It was really easy to use and customer support was great. Everyone was super friendly. Overall experience is five stars.”

- Alex Higdon, Tech

“Customer support has always gotten back to me in a timely manner and have been a great help. I’ve never had an issue that wasn’t resolved with help from their team.”

- Meredith Jones, MeredithJ.com

Most negative review: Most negative review:

“It is by far the worst program I have ever used. Downloads take ten hours, the support is slow and the system crashes constantly.”

- Dave Morgan, Morgan Comics Ltd.

“The chat functionality is pretty bad, and sometimes it takes them a while to get back to me.”

- Mikko Simon, Point 3 Basketball

Phone support: Phone support:

Toll-free phone support included in subscription fee.

Phone support not offered.

Online case submission: Online case submission:

Online case submission available to all users.

24/7 online case submission included in subscription fee.

Online support options: Online support options:

Knowledge base and live chat support included in subscription fee.

Help website and knowledge base available online for anyone, subscriber or not.

Training: Training:

“Getting started” online catalogue included in subscription fee. Online training includes webinars and/or videos.

“Getting started” online catalogue offered in online knowledge base and is free to anyone.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.