Great tool for our teams and easy for them to understand their property reviews. We use the ChatExec feature as well and love it.

It's great having the dashboard to login to for quick and easy review monitoring and online directory access.

My company uses it as a tool of negative reinforcement.

This can be confusing and time consuming to figure out that they are not new as they may seem but previously responded reviews.

I  check the site almost daily and enjoy reading the wonderful positive reviews. If there are negative reviews it provides us the ability to respond quickly and address the concern.

The drop down to pick dates and times could be laid out better. Having to click on the drop down arrow to hide the window is annoying.

The service from the account management team has always been very great, quick and attentive to our requirements.

I love that customers can reach out and leave honest and helpful feedback and responding is easy.

Overall experience with the platform is great, very user friendly and the quality of the data is on point. Even better experience is with our account team.

We also find it frustrating when we are able to identify when the visit took place and the data we review don't match what we discover on our end.

The ability to check reviews, schedule posts, and compare your growth to the competition all in one site is extremely helpful.

I love the ease of use, customization, insights and data analysis and all-in-one nature of the Chatmeter platform.

It has been a pleasure to work with Chatmeter. I could not ask for a better response from their support staff.

Chatmeter was not able to help us with issues regarding Facebook spam policies. We had to go and research it ourselves.

Had a survey  earlier this week that claimed the service was horrible but they left the server a 25% tip. Why would they tip 25% if the service was horrible.

Valuable, time saving product for reasonable price.

Our customer success representative is really great and goes above and beyond to help us where she can. She responds very quickly and escalated our issues.

The customer service is amazing, and the product offerings are continuously getting better and broader.

It definitely saved our time, money and efforts from buying many different tools or SaaS for the very same purpose.

It's been good -- it has saved me time when responding to reviews.

Positive, I have worked with all very prompt and kind, helpful people throughout the experience.

I can't say that I have anything negative about this software.

The Drag and Drop Campaign Builder makes my job so easy.

The program works great and the support is there if you need it.

Pinpointe was selected as a mass mail service that could protect our client from mail-related domain damage while adding mail campaign metrics and a very intuitive user interface.

Exceptional customer service, ease of use, understanding of our needs and extremely complimentary of our needs.

The whole database, list and segment thing can be a little confusing and overwhelming.

All issues we have had have been immediately resolved without hindering our day-to-day job.

If there is an issue or error with the software it sometimes can take awhile before you get a response.

Pinpointe is very easy to use. We haven't had many issues but their team is helpful in resolving the.

We have used many ESPs over my tenure with this company, and Pinpointe has by far the most responsive and easy to work with tech support in the industry.

We also dislike the fact that customer service is via email only.

Programming Flexibility and Cooperation with us as the end-user was excellent. The ability to schedule drip campaigns and analytics is at an industry HIGH.

Great quality product at a very reasonable cost.

Easy search of databases. Easy downloading of databases.

Great Product - With Excellent Customer Service.

Limited access control on a per user basis -- but I hear they are working on this feature. The team has been very receptive to new feature requests.

Today's customer support is better than before...in years past it was like a fetch game. It was so refreshing to be called back and when I called back him answered and helped me directly.

The best in class email editor, just incredible in flexibility. Extremely friendly dashboard, great reporting, very competitive pricing.

We have a small marketing department but Pinpointe helps us make email blasts quickly and easily. The customer service team is speedy and thorough when I need help or run in to an issue.

US Dollar

Chatmeter is the brand intelligence company reimagining customer connections and reputation management through AI-powered deep listening. We make it easy for multi-location brands to drive real-time impact through relevant insights in critical moments that matter. Chatmeter understands the challenges of multi-location, and omnichannel reputation management, and has created a scaled platform that enables end-to-end visibility for everyone, from local owners to executive leadership. With a 93% customer retention rate, Chatmeter is the brand reputation partner of choice across the retail, restaurant, healthcare, and financial services industries, and more. For more information, visit www.chatmeter.com. 


LongDescription

Keyword Rank Tracking

SEO Management

Brand Tracking

Sentiment Analysis

Review Generation

Competitive Analysis

Automated Publishing

Collaboration Tools

Geofencing

Review Notification

Content Management

Social Media Monitoring

Geocoding

Performance Metrics

Mobile Keywords

Real Time Notifications

Review Monitoring

Activity Dashboard

Alerts/Notifications

Predictive Analytics

Data Visualization

Customizable Templates

Conversion Tracking

Response Management

Localization Automation

Keyword Tracking

Dashboard

Customer Journey Mapping

Customer Engagement

Reporting/Analytics

Social Sharing

Review Request

Post Scheduling

Location Tracking

Campaign Management

SEO Audit

Web browser (OS agnostic)

Email/Help Desk

Phone Support

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Chatmeter

In Person

Live Online

Webinars

Documentation

PinPointe is a cloud-based email marketing tool that helps small, midsize and large enterprises across various industry verticals to create, distribute, analyze and manage their email marketing campaigns. 


PinPointe allows users to create email campaigns from a library of premade templates and automates email scheduling and trigger campaigns. The solution helps users to target audience segments by combining behavioral information, demographics and other custom fields. It also features real-time analytics, which allows users to track Twitter streams and inbound marketing results.


Additionally, PinPointe helps users to add buttons that allow audiences to follow, like and share email marketing campaign elements. Other features include drag-and-drop editors, campaign statistics, spam checkers, lead capture forms and integration with third-party applications. PinPointe can be accessed via desktops and multiple mobile devices and is ReturnPath certified. 


Services are offered on a pay-as-you-go pricing model and on a monthly subscription basis. Support is offered via phone and email.



Real Time Analytics

AB Testing

Customer Surveys

Customer Segmentation

Subscription Management

Drip Campaigns

Multi-Campaign

Customizable Fields

Campaign Scheduling

Template Management

Data Import/Export

Campaign Segmentation

Campaign Planning

Email Templates

Subscriber Management

Contact Management

Lead Management

Email Marketing

List Management

Click Tracking

Dynamic Content

Event Triggered Actions

CAN SPAM Compliance

Reporting & Statistics

WYSIWYG Editor

Image Library

Spam Blocker

Customizable Branding

Contact Database

Mailing List Management

Campaign Analytics

Lead Qualification

Customizable Forms

Drag & Drop

Auto-Responders

Engagement Tracking

Lead Capture

Activity Tracking

Email Tracking

Email Campaign Management

Real Time Data

Landing Pages/Web Forms

Workflow Management

Email Management

Visual Analytics

Web Forms

Mobile Optimized Emails

Real Time Reporting

Third Party Integrations

Personalization

Lead Generation

Preview Functionality

Social Media Integration

Segmentation

HTML Editor

Professional Edition
For mid-size businesses sending 5,000 to 250,000 emails a month, the Professional Edition is best. You'll get a single user login and access to advanced features at a great price. 

Enterprise Edition  
For mid to large businesses or agencies, the Enterprise Edition is a great solution. You can send 250,000-10 million+ emails a month with this high capacity package and have up to 250 user logins. You'll have dedicated servers, IP addresses, an account manager, phone support and access to additional features, like Salesforce integration.

Chatmeter vs Pinpointe

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