dotdigital Engagement Cloud vs HootSuite

dotdigital Engagement Cloud has 161 reviews and a rating of 4.26 / 5 vs HootSuite which has 2594 reviews and a rating of 4.34 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.26 / 5 (161)

4.34 / 5 (2,594)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.0 / 5

Customer Support

4.0 / 5

4.0 / 5

Functionality

4.0 / 5

4.0 / 5

Last Review Written

July 9, 2020

March 10, 2021

Pros/Cons

  • Pros

  • features are easy to use, program. Amazing customer service, campaign test options are easy

  • Super easy to use. Love how I can add as many images as I need. Great ability to edit the images inside of dotmailer.

  • Cons

  • Although the email templates are easy to use, I wish there was a little more customization available.

  • The training videos could be better. Platform enhancements often occur without notification or detailed instruction. Support is good.

  • Pros

  • I love the user interface for Hootsuite, it is clean simple and the reporting is great. It is also very easy to use.

  • Easy to learn. Easy to use . The additions while sometimes annoying I love. It is also mobile with an app I can do while on the road

  • Cons

  • The interface is not as intuitive as some other products we use, but once you get used to it the tool is easy to navigate.

  • It is a great software, but it is very limited with the free version. You are only able to select a few profiles, and sites to post from and to.

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2020

FrontRunners

2020

Advisor Recommendations

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos