Google Workspace vs ON24
Google Workspace has 11875 reviews and a rating of 4.68 / 5 stars vs ON24 which has 219 reviews and a rating of 4.34 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- G-suite support was outstanding, I was able to create my domain and website seamlessly, customer service is supportive and available to guide you through every step.
- So easy to use and pleasing to the eye. I like it so much more than Outlook and love the cross functionality and collaboration abilities.
Cons
- Terrible layouts, and awful (dangerously poor) support. Hard to access support and when you do they do more harm than good-do not trust that they know what they are doing.
- The biggest issue I have with GSuite is it's terribly confusing to figure out how to log in if you have multiple Gmail accounts.
Pros
- The ease of use of the setup, quality of audio/recording, console design and integration with Marketo are my top reasons to recommend ON24.
- ON24's ability to integrate with our CRM and share engagement analytics is incredibly helpful from a customer support perspective. It paints a picture of what my customers are interested in.
Cons
- Infrequent technical difficulties with firewalls and unique audience configurations are sometime difficult to overcome during a live webinar which annoy customers.
- The onboarding for the system was horrible. There are several areas on this platform and with each section there is a different ON24 person to lead you through the process.
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2021
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