InTouch vs Mailchimp
InTouch has 38 reviews and a rating of 3.79 / 5 stars vs Mailchimp which has 16885 reviews and a rating of 4.49 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- InTouch Drive has many features that would be perfect for clubs where sales people sit at desks in front of computers most of the day and love mostly tech stuff.
- Having said that, the customer support staff is super helpful and a pleasure to deal with. I also like the upgrades to their email creation features.
Cons
- The new design was a bit hard for me to understand. I miss when we had flash - I had become very familiar with the old set up and have not enjoyed slowly relearning.
- Does not fully match how our business runs. Integration does not go both directions so there is a lot of manual work to cancel members then put them back in to any sales pipeline.
Pros
- Mailchimp is super easy to use and was a breeze to set up. Everything was very straight forward and the user interface is very nice.
- I liked that I had never used any type of service like this before and it made it very simple for my husband and I to reach out to folks who were interested in our business.
Cons
- Some legit emails get marked as spam. If too many are marked as spam you run the risk of getting your account suspended or at times deleted.
- Customer support was terrible and when i misunderstood how to use the platform they terminated the relationship because of spam.
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