--- title: "SOCi Software Reviews, Demo & Pricing - 2026" description: "Review of SOCi Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/marketing/soci-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Brand Management Software](https://www.softwareadvice.com/marketing/brand-management-comparison/) / SOCi Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/marketing/soci-profile/reviews/)[Alternatives](https://www.softwareadvice.com/marketing/soci-profile/alternatives/) # SOCi Review From $30,000 1 plan Wondering if SOCi is right for your organization? Our Brand Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview SOCi 4.5 [(251)](https://www.softwareadvice.com/marketing/soci-profile/reviews/) Pricing Pricing available upon request ### About SOCi SOCi is a cloud-based local marketing platform built for multi-location enterprises, franchise brands, and national chains. It helps businesses manage their online presence, social media, and reputation across hundreds or thousands of locations from a single dashboard. Core features include localized social media publishing, review monitoring and response, local listings management, and performance analytics. The listings management tool keeps business information accurate and consistent across directories, while the review monitoring feature helps teams track and respond to customer feedback at scale. Social media tools allow corporate teams to create content that individual locations can customize and publish. Analytics give marketing teams visibility into how each location is performing. SOCi is deployed in the cloud, making it accessible from any internet-connected device without on-premises installation. It is best suited for mid-size to large businesses operating across multiple locations or regions. Support is available through a knowledge base, email, and phone, with live chat options also provided to help users get assistance when needed. Do you work for SOCi? [Manage this product listing](https://www.g2.com/products/soci/claim_requests/new?auto=true) Wondering if SOCi is right for your organization? Our Brand Management Software selection experts can help you in 15 minutes or less. ## SOCi User Interface ## Popular SOCi Alternatives Main Product SOCi 4.5 [(251)](https://www.softwareadvice.com/marketing/soci-profile/reviews/) Ratings Breakdown - 4.27Ease of use - 4.32Value for money - 4.43Customer support - 4.27Functionality Pricing Available upon request Get Price Alternative Product [Instagram](https://www.softwareadvice.com/marketing/instagram-profile/) 4.7 [(5225)](https://www.softwareadvice.com/marketing/instagram-profile/reviews/) Ratings Breakdown - 4.69Ease of use - 4.60Value for money - 4.07Customer support - 4.57Functionality Pricing Available upon request Get Price Alternative Product [Snapchat for Business](https://www.softwareadvice.com/marketing/snapchat-profile/) 4.6 [(1141)](https://www.softwareadvice.com/marketing/snapchat-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.54Value for money - 4.30Customer support - 4.49Functionality Pricing Available upon request Get Price Alternative Product [Meta for Business](https://www.softwareadvice.com/social-networking/facebook-profile/) 4.4 [(2374)](https://www.softwareadvice.com/social-networking/facebook-profile/reviews/) Ratings Breakdown - 4.40Ease of use - 4.42Value for money - 3.69Customer support - 4.41Functionality Pricing Available upon request Get Price Alternative Product [Zoho Social](https://www.softwareadvice.com/marketing/zoho-social-profile/) 4.7 [(3484)](https://www.softwareadvice.com/marketing/zoho-social-profile/reviews/) Ratings Breakdown - 4.69Ease of use - 4.54Value for money - 4.52Customer support - 4.53Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [HubSpot Marketing Hub](https://www.softwareadvice.com/product/119437-HubSpot-Marketing/) 4.5 [(6261)](https://www.softwareadvice.com/product/119437-HubSpot-Marketing/reviews/) Ratings Breakdown - 4.33Ease of use - 4.18Value for money - 4.38Customer support - 4.41Functionality Pricing Starting at $15.00 per month Get Price ## SOCi Pricing and Plans Starting price: $30,000.00 Free Trial Free Version Enterprise Plan $30,000.00 No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## SOCi Features - Popular features found in Brand Management Approval Process Control Artwork Management Brand Tracking Campaign Management Change Management Collaboration Tools Content Management Customizable Branding Customizable Templates Project Management Workflow Management - More features of SOCi Access Controls/Permissions Activity Dashboard Activity Tracking AI/Machine Learning AI Writing Assistant Alerts/Notifications API Audience Targeting Automated Publishing Automated Scheduling Benchmarking Brand Guidelines Calendar Management Campaign Analytics Campaign Scheduling Chatbot Chat/Messaging Click Tracking Commenting/Notes Competitive Analysis Contact Management Content Library Conversion Tracking CRM Customer Engagement Customer Experience Management Customer Segmentation Customizable Reports Dashboard Data Visualization Digital Asset Management Dynamic Content Email Alerts Engagement Tracking Filtering For Marketing and Advertising Generative AI Geo Rankings Image Library Impact Measurement Influencer Tracking Keyword Filtering Keyword Rank Tracking Landing Pages/Web Forms Listing Management Live Chat Marketing Automation Marketing Management Mobile Alerts Monitoring Multi-Account Management Multi-Campaign Multi-Channel Campaigns Multi-Channel Data Collection Multi-Channel Management Multi-Channel Marketing Multi-Location Natural Language Processing Negative Feedback Management Performance Metrics Personalization Post Scheduling Ratings/Reviews Real-Time Analytics Real-Time Data Real-Time Notifications Real-Time Reporting Reporting/Analytics Reporting & Statistics Reputation Management Response Management Review Badge Management Review Monitoring Review Notification Review Request Review Sharing Reviews Management ROI Tracking Role-Based Permissions Search/Filter Sentiment Analysis SEO Audit SEO Management Single Sign On Social Advertising Social Listening Social Marketing Social Media Integration Social Media Monitoring Social Performance Management Social Promotion Social Sharing Survey/Poll Management Surveys & Feedback Tagging Third-Party Integration Third-Party Integrations Tone Selection Trend Analysis Visual Analytics Website Integration ## SOCi Integrations Olo Integration rated undefined from -1 review Entrata Integration rated undefined from -1 review Nextdoor Integration rated undefined from -1 review Bazaarvoice Integration rated undefined from -1 review Foursquare Places Integration rated undefined from -1 review TikTok Integration rated undefined from -1 review See all 30 integrations ## SOCi User Reviews ## SOCi customer ratings - Overall rating: 4.5/5 - Total reviews: 251 ### Rating distribution - 5 stars: 152 reviews (61%) - 4 stars: 72 reviews (29%) - 3 stars: 20 reviews (8%) - 2 stars: 5 reviews (2%) - 1 star: 2 reviews (1%) ### Secondary ratings - Ease of use: 4.3/5 - Value for money: 4.3/5 - Customer support: 4.4/5 - Functionality: 4.3/5 --- ### Awesome - Overall rating: 4/5 - Reviewer: Chad J. - Verified reviewer: Yes - Industry: Building Materials - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We use this platform through our corporation and is amazing. #### Cons When the system is down it down. No use at all. --- ### Soci for multiple locations - Overall rating: 4/5 - Reviewer: Courtney Belew M. - Verified reviewer: Yes - Industry: Retail - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like that the platform allows you to create multiple groups for posting. Once scheduled, the post is available on the independent store pages, which makes it easy to create a custom blanket message that can be adapted for each specific location. I also love the ability to create an image and content database. #### Cons There is not an app platform available to our group of retailers, restricting my use to the desktop platform only. #### Reasons for switching to SOCi Our corporate entity is paying for us to use the Soci platform, so there is no cost to me as a retailer. #### Vendor response Thank you for your review! Please connect with your CSM to learn more about our app and mobile version of the platform. Replied June 2019 --- ### Awkward at best - Overall rating: 1/5 - Reviewer: Dee M. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered SOCi is almost awesome. For some businesses, perhaps smaller ones, SOCi would make posting across apps simplified. For my multi-location purposes, however, SOCi doesn't quite do all of anything, resulting often in frustration. #### Ratings breakdown - Ease of use: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I manage Social Media for 4 stores, in 2 states. SOCi makes it easy to create 1 post and have it deploy on a certain date/time to either one store, or the stores in a state, or the entire group. Customer Service inquiries are always timely and polite. #### Cons SOCi is NOT a one-stop shop for social media management. You can post to Yelp, but not respond to reviews. You can respond to reviews on GMB, but not post. Emojies do not exist in posting anywhere. Conversations are clunky. Reporting is unreliable. Any posts made natively aren't captured in any way, but you HAVE to post natively sometimes because there is so much SOCi can't do. It would be great to even have 1 point of contact, like a dedicated customer service rep, but instead you email the onboarding team, and get a different person each time. #### Vendor response Dee, Thank you for taking the time to provide us with feedback. We are disappointed to hear that you've had difficulty with the platform and sincerely apologize. We would love to connect with you further on these issues and invite you to contact your customer success manager or onboarding to do so. Replied January 2021 --- ### It's Improving - Overall rating: 4/5 - Reviewer: Briana S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love my rep. She's very responsive and helpful, but we have had trouble with the techs in the past. Features improve every month or so, so I'm still hopeful. I don't know how much SOCi costs, so I can't judge the value. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros I like the organization of all the clients and all the platforms. #### Cons There are still a lot of kinks and there are not enough features. I still need to use the platforms themselves for too many things. #### Reasons for switching to SOCi I'm not sure, they switched about a month before I was brought on. #### Vendor response Thank you for your honesty, Briana! Your feedback is vital to our success so we appreciate you taking the time to leave us a review. Replied November 2019 --- ### Easy to schedule Social Media Blasts - Overall rating: 4/5 - Reviewer: Jessica N. - Verified reviewer: Yes - Industry: Events Services - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall positive! I think the more we work with it the easier it will be and more efficient. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It's easy to set up a schedule and map out your social media blasts for specific dates & times . It streamlines and keeps you on track. #### Cons I wish you could post to Instagram Stories or Live versus only on your feed - needs a bit more specific directive. #### Reasons for switching to SOCi Corporate wanted to streamline what all our properties were using so we had a consistent goal and message. #### Vendor response Thank you for the feedback, Jessica! Happy to hear that SOCi has streamlined your social media strategy. Replied November 2019 --- ### Soci review - Overall rating: 3/5 - Reviewer: Apryl B. - Verified reviewer: Yes - Industry: Building Materials - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Able to automate social media information (to be posted) #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The dashboard view sows all metrics upfront #### Cons The calendar and scheduler seems a little rigid #### Reasons for choosing SOCi Because Ace Hardware corporate pays for Soci account for the company #### Reasons for switching to SOCi Because Ace Hardware corporate pays for Soci account for the company #### Vendor response Thank you for taking the time to leave a review, Apryl! Replied February 2020 --- ### Does What It Needs to Do - Overall rating: 4/5 - Reviewer: McKinley W. - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very helpful to be able to schedule everything at one time instead of having to remember to post to social media daily or weekly. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 3/5 #### Pros Easy to drop images onto the calendar. Able to post to multiple social sites at once. #### Cons Difficult to see what images you have used and haven't used. Doesn't post well to Instagram. No options to filter or crop the images. #### Reasons for switching to SOCi I did not make the decision to switch our corporate did. #### Vendor response Thank you for your honest feedback, McKinley. We will be sure to pass your comments along to the team and look forward to improving. Replied November 2019 --- ### SoCi Review - Beginning Use - Overall rating: 5/5 - Reviewer: Jenna P. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This has been a great experience so far, it makes me want to publish posts in advance due to ease of use. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Ease of use and plenty of materials available. #### Cons Nothing that I have noticed yet! It took me a while to tell the difference of hashtag areas but now that I understand what that area is there, for I love it! #### Reasons for switching to SOCi Site was down ALL the time and customer service was less than helpful. #### Vendor response Thank you for the exceptional review, Jenna! We look forward to partnering with you for years to come. Replied March 2020 --- ### Soci Is Amazing and User Friendly - Overall rating: 5/5 - Reviewer: Candace B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am able to reach out to resident and prospects better with Soci and reply to their ratings about my property easier. My team is able to advertise with ease now and they love using this. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I love are user friendly Soci is and how easy it is to use. #### Cons I have not found any cons while using Soci as of yet. #### Reasons for switching to SOCi Company made the switch due to Soci having a more user friendly site as Reputation did not. #### Vendor response Thank you for the rave review, Candace! Replied March 2020 --- ### What did I do before SOCI?? - Overall rating: 5/5 - Reviewer: Veronica R. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The range of abilities is unmatched. I was able to drop 3 other service providers and save 25% on monthly expenses by switching over to SOCI. #### Cons In comparison to other softwares, SOCI is still newer so waiting for certain features to come available was an earlier issue but not anymore. This software has fully matured. #### Vendor response We are so glad to hear our software saved you so much, thank you! Replied July 2019 --- Showing 1 - 10 of 251 Reviews [See All Reviews](https://www.softwareadvice.com/marketing/soci-profile/reviews/) ## SOCi Popular Comparisons [Instagram vs SOCi](https://www.softwareadvice.com/marketing/instagram-profile/vs/soci/)[Snapchat for Business vs SOCi](https://www.softwareadvice.com/marketing/snapchat-profile/vs/soci/)[Meta for Business vs SOCi](https://www.softwareadvice.com/social-networking/facebook-profile/vs/soci/)[Zoho Social vs SOCi](https://www.softwareadvice.com/marketing/soci-profile/vs/zoho-social/)[Hootsuite vs SOCi](https://www.softwareadvice.com/collaboration/hootsuite-profile/vs/soci/)[Sprout Social vs SOCi](https://www.softwareadvice.com/marketing/soci-profile/vs/sprout-social/)[Marketing 360 vs SOCi](https://www.softwareadvice.com/marketing/marketing-360-profile/vs/soci/)[Sprinklr vs SOCi](https://www.softwareadvice.com/marketing/soci-profile/vs/sprinklr/) [Compare All Alternatives](https://www.softwareadvice.com/marketing/soci-profile/alternatives/) ## Other Top Recommended Brand Management Software [Wrike](https://www.softwareadvice.com/project-management/wrike-profile/) **4.4** (3044) Recently recommended **5** times [Gather](https://www.softwareadvice.com/product/104580-Gather/) **4.8** (19) Recently recommended **2** times [monday AI Work Platform](https://www.softwareadvice.com/marketing/monday-com-profile/) **4.6** (6123) Recently recommended **0** times [Zoho Social](https://www.softwareadvice.com/marketing/zoho-social-profile/) **4.7** (3484) Recently recommended **0** times Stuck Between Options? 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