AZZLY Rize
AZZLY Rize
About AZZLY Rize
AZZLY Rize is the premier clinical and business platform for residential and outpatient addiction treatment and mental healthcare organizations looking to replace outdated technology that no longer meets your needs.
If you are ready for a more complete solution, from intake and admissions through to
billing and claims submission see a demo of AZZLY Rize. All features and
functions that addiction treatment and mental healthcare providers, clinical
and medical, peer support, and billing staff need, are seamlessly
integrated to support stronger compliance, faster yet detailed documentation
for better clinical outcomes and auto claims for faster reimbursements.
What is unique about AZZLY Rize platform is that it is designed from the ground up as an all in one EHR/PM/RCM s...
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Most Helpful Reviews for AZZLY Rize
1 - 5 of 68 Reviews
Heather
Hospital & Health Care, 2-10 employees
Used daily for less than 6 months
Review Source: Capterra
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Azzly Review
PROS
The flow of information from one screen to the next. The availability of information without having to leave the chart.
CONSHaven't found anything yet. So far everything that we have asked for Azzly has a solution. I will have to let you know once we are working full-time in the system.
Reason for choosing AZZLY Rize
Azzly was willing to work with us as a new company trying to start out. Azzly system had all the features we needed to get a good workflow established.
Reasons for switching to AZZLY Rize
Theranest is not set up for multiple providers or NPI #'s
Vendor Response
Heather, we are so glad to hear you say that about the flow of information from one screen to the next! We really do make it a goal for AZZLY Rize to lower the strain for providers! We're happy to help your company as you start out and continue to grow. Thank you for the review, Heather. This feedback helps us better serve our clients!
Replied November 2022
Desiree
Mental Health Care, 11-50 employees
Used daily for less than 6 months
Review Source: Capterra
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Customer Satisfaction
AZZLY is helping us streamline our clients and billing processes.
PROSAZZLY is easy to use and we love the added features.
CONSSometimes it takes a while for screens to load.
Reason for choosing AZZLY Rize
It was the best product for our organization.
Vendor Response
Desiree, thank you for your review! We value this feedback from our clients. We're glad to hear that our AZZLY Rize system is helping you streamline your client and billing processes. That's our goal! Regarding the screen loading, we've passed your comment onto Client Services. They have hardware and software tips that may help you with running AZZLY at the optimal level. We look forward to continuing to serve you and your company.
Replied November 2022
Anonymous
11-50 employees
Used daily for more than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed April 2019
Ongoing challenges
For as much as it costs, I would expect something amazing. AZZLY is not amazing. When it works, it's okay. I dread receiving an email notification that updates are coming because that frequently results in glitches that prevent clinicians from being able to document their sessions in real time or in the case of the most recent update, have to recreate work they've already done. I have seen hours of work disappear from the screen, only to have to be reentered. This has resulted in clinicians having to be paid for additional work hours because AZZLY wasan't working during their scheduled hours. I have been treated condescendingly by support staff when the software was not functioning. I am not aware of AZZLY offering to cover any of the additional costs or even to credit any of the fees when their software falls short, just an embarrassed apology from customer service.
PROSI can access my work from any internet connection
CONSIt is not user friendly and frequently causes decreased productivity.
Vendor Response
We would like to reach out and review the issues that you are having so we can improve your user experience. Please contact clientservices@azzly.com so you can show us first hand what you are experiencing. We will also have one of our tech team on with us in case it is a browser or setting issue. We appreciate your sharing and we will dedicate the time to resolve if you reach out.
Replied April 2019
Nathan
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Versatile and well developed
We have been able to collaborate with our team 1000% better for better delivery of service and communication to insurance companies.
PROSSecure online and very functional. We are a smaller company and have some specific needs that AZZLY has done a fantastic job of delivering solutions proving that we are important to them as a customer.
CONSThe only thing that I find challenging is the printing of medical records.
Reasons for switching to AZZLY Rize
Functionality, web based, Customer Service.
Vendor Response
Thank you, Nathan. We're so glad to have been a value to your company. Thank you for your review. Your feedback is important to us. It's how we get better.
Replied February 2020
Megan
Mental Health Care, 11-50 employees
Used daily for less than 2 years
Review Source: Capterra
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2017
Innovative software with amazing customer service!
Azzly helped our company consolidate multiple systems so that all our information is in one location. It has also helped our staff stay on top of charting, insurance authorizations, and so much more. But my favorite feature is definitely the customer service we receive when we have an issue. The staff at azzly are amazing! They quickly to respond to any question, problem or request we might have. Thanks Azzly!
PROSTracks authorizations Staff communication is built in Secure email and fax direct from azzly
CONSNo sorting option for payments recieved for each therapist/doctor There is not a box for patient name in the SEOB tab when entering insurance payments
Vendor Response
Thank you Megan. We wish you and your team much success. It has been a delight working with them! Our team is excited to release AZZLY's new user interface within the next 90 days with new enhancements and functionality. It will be easier and better than ever! UPDATE: Megan! Happy to announce that the issue you brought up will be resolved when SEOB is moved to Rize.
Replied April 2019
