AZZLY Rize Software

3.77 / 5 (52)

About AZZLY Rize


AZZLY Rize is a cloud-based electronic health record (EHR) and revenue cycle management (RCM) solution for small, medium, and large behavioral health and addiction treatment organizations. Key behavioral healthcare features include e-check-in, scheduling, appointment reminder, EHR, treatment plans, progress notes, outcome measurement tools, medication management, withdrawal management, e-prescribing, EPCS, PDMP, patient communication tools and electronic billing and claims submission.

AZZLY Rize is customizable to support each organization’s levels of care and programs. Conversion has been made easy and most facilities “go live” within 30, 60, to 90 days depending on the number of staff and locations. High focus on education and training super-users. Proficiency certificates available.

AZZLY Rize is CARF and Joint Commission compliant. DSM-5 and ICD-10 diagnostic codes are included. Clinicians and staff can receive automatic updates alerting them to unfinished tasks, and supervisors have view and manage privileges for all staff and all locations. Internal messaging for compliant staff communications and supervisory review.

AZZLY Rize is an all-in-one solution, tying documentation and medical records together with claims submissions. UR specialists, billers, administrators, and owners have one-click access to all reports and analytics. The RCM workflow has easy to read red, yellow, and green alerts, reducing billing errors. Users have access to AZZLY claim wizard and charge master to stay on top of reimbursements.

24/7 customer service and support, online or onsite training offered.

AZZLY Rize offers a basic, premium, or enterprise package that includes a monthly per-user subscription.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

52 Reviews of AZZLY Rize

Average User Ratings

Overall

3.77 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

4.0

Functionality

3.5

Ratings Snapshot

5 stars

(19)

4 stars

(15)

3 stars

(11)

2 stars

(1)

1 stars

(6)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 52 reviews

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April 2017

Leslie from Talbot Recovery Soutions

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2017

We are committed to Azzly

Customer support is absolutely a must for our organization. We rely on experts in the field. We don't have time to know everything about everything. We find people we trust who know how to do what we don't know how to do. Azzly is one of those experts who we have learned we can trust. They are a member of our Team. When a Therapist has a problem entering in a note or changing a diagnosis, Azzly is who they call and the problem is resolved. If the Billing Specialist is having a problem getting a claim to process, Azzly is who she calls and Azzly support team is there to help her figure it out. Is Azzly problem free - NO, however, they are committed to helping us work out any "bugs" in the system and/or tailor the program to meet our specific needs.

Pros

It is an "All in One" program; combines Scheduling, Financial, Clinical, & Medical charting

Cons

For some reason, when a client pays for services, even though we enter the Therapist's name we cannot pull a report that shows what has been paid by Therapist. We pay our therapists based on what was paid for the month and we have to manually calculate it. I really don't understand why we can't pull a report sorting by Therapists paid.

Response from AZZLY

Replied April 2019

Leslie, we are so happy to have had your business these last few years. You had some concerns about the ease of use a couple years ago, and we're glad to report that our updates since have addressed many of the issues you brought up! Our latest update to AZZLY Rize has a robust and VERY customizable library of reports and our new filters make it easier than ever. New customers have been vocal about their pleasure with the ease of use.

April 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

3.0

Functionality

2.0

April 2019

Ongoing challenges

For as much as it costs, I would expect something amazing. AZZLY is not amazing. When it works, it's okay. I dread receiving an email notification that updates are coming because that frequently results in glitches that prevent clinicians from being able to document their sessions in real time or in the case of the most recent update, have to recreate work they've already done. I have seen hours of work disappear from the screen, only to have to be reentered. This has resulted in clinicians having to be paid for additional work hours because AZZLY wasan't working during their scheduled hours. I have been treated condescendingly by support staff when the software was not functioning. I am not aware of AZZLY offering to cover any of the additional costs or even to credit any of the fees when their software falls short, just an embarrassed apology from customer service.

Pros

I can access my work from any internet connection

Cons

It is not user friendly and frequently causes decreased productivity.

Response from AZZLY

Replied April 2019

We would like to reach out and review the issues that you are having so we can improve your user experience. Please contact clientservices@azzly.com so you can show us first hand what you are experiencing. We will also have one of our tech team on with us in case it is a browser or setting issue. We appreciate your sharing and we will dedicate the time to resolve if you reach out.

March 2017

Megan from Talbot Recovery Solutions

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2017

Innovative software with amazing customer service!

Azzly helped our company consolidate multiple systems so that all our information is in one location. It has also helped our staff stay on top of charting, insurance authorizations, and so much more. But my favorite feature is definitely the customer service we receive when we have an issue. The staff at azzly are amazing! They quickly to respond to any question, problem or request we might have. Thanks Azzly!

Pros

Tracks authorizations
Staff communication is built in
Secure email and fax direct from azzly

Cons

No sorting option for payments recieved for each therapist/doctor
There is not a box for patient name in the SEOB tab when entering insurance payments

Response from AZZLY

Replied April 2019

Thank you Megan. We wish you and your team much success. It has been a delight working with them! Our team is excited to release AZZLY's new user interface within the next 90 days with new enhancements and functionality. It will be easier and better than ever! UPDATE: Megan! Happy to announce that the issue you brought up will be resolved when SEOB is moved to Rize.

February 2018

Judy from Novus Medical Detox

Company Size: 51-200 employees

Review Source


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

February 2018

Medication Management forte'

We had plenty of issues when we started Azzly. However, the training folks there are very responsive. Day or night. And because they listened to unique issues with medication management, that's their forte' for sure

Pros

medication management. They listened and delivered on medication management. Almost immediate response to issues.

Cons

system inconsistent at times. And occasional loss of a note/form, however, the new RIZE system will most likely alleviate that.

Response from Andrew

Replied April 2019

You were right, Judy! The medication management feature is very much appreciated, we have also simplified the review and supervisory process which is so important in withdrawal management. We are proud to be the electronic health record solution for your company and to have earned the confidence of owners and staff to serve the new location. Users like you keep making us better. Thank you and enjoy retirement!

April 2017

Jill from Integrative Life Center

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

3.0

April 2017

Group notes are easy

I love the group note function in Azzly. It sure beats having to open each client's chart separately. Occasionally there are funny quirks with the system, but the Azzly support staff are quick to respond and iron out the kinks. I'm just getting comfortable with going to the e-Chart for a full view of the client's chart, but it seems to be a vast improvement from having to open separate PDF's like before. I'd like to see them increase the number of characters for the group note section though. I often run out of space and cannot enter enough information on what happened in the group. Overall, I like Azzly better than what I was using at another agency (TIER). It's more versatile.

Pros

group notes

Cons

Entering recurring appointments in the calendar function does not always work correctly. It has been known to import clients into the encounter that are not a part of the recurring appointment.

June 2019

Angie from The Next Door

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

June 2019

Customer Support prompt and thorough

AZZLY support has been thorough and prompt. They work quickly to help resolve issues and work through customer problems.

Pros

The ability to navigate throughout a client's chart with ease to locate specific documentation.

Cons

Updates that can make documentation tedious at times. May not be necessary for all departments.

Response from AZZLY

Replied June 2019

Hi Angie- Thank you for your review. Our updates and changes are made based on user input and we try to make sure we do not disrupt any department's workflow. An AZZLY team member will reach out to discuss so we can be more aware. We want to make your documentation easier not more difficult. Appreciate your sharing. - Coletta

June 2019

Deanne from Counseling and Recovery Center

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2019

Rize Review

I want to say the staff is absolutely wonderful, they are available at all times and quick to respond. They are very friendly and professional.

Pros

Easy to use and navigate, and the company is always working hard to make improvements. The staff listens to feedback and seem genuinely concerned to resolve any issues.

Cons

Information that you are currently entering can be lost if connection to internet is broken
Documents have to be locked before you sign.

Response from AZZLY

Replied June 2019

YES! Thank you, Deanne. We are so glad that our software and our Client Services support have been a value for you.

May 2019

KIm from Kim Wieleba, LCSW

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

May 2019

One Stop software product with everything you need to run your Psychotherapy practice

Overall experience very positive; able to completely run my practice with this software

Pros

Multiple features to address all aspects of running a practice. Tech support readily available and very helpful.

Cons

At times adapting to new updates is challenging; but I understand a necessary part of an evolving software program.

Response from AZZLY

Replied May 2019

We're very glad to hear how AZZLY Rize has supported your practice, Kim! We pride ourselves on our solution being an "all-in-one" and on our client services team. Thank you for your review and your business these last several years.

June 2019

BRY from THE NEXT DOOR

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2019

AZZLY

The updates are sometimes not user friendly, it does not seem to be designed for ease of use regarding medical staff/use. Overall, once you get the hang of it, you get used to it.

Pros

once the information is entered into azzly, it mostly easy to find the information you are looking for