AZZLY Rize EMR/RCM Software

Medication Management forte'

We had plenty of issues when we started Azzly. However, the training folks there are very responsive. Day or night. And because they listened to unique issues with medication management, that's their forte' for sure

Pros

medication management. They listened and delivered on medication management. Almost immediate response to issues.

Cons

system inconsistent at times. And occasional loss of a note/form, however, the new RIZE system will most likely alleviate that.

Extremely helpful staff, amazing response time to questions

Pros

The software is user friendly. I am impressed with the constant updates to better improve the system. The team behind the software is AMAZING

Cons

The only concern I can think of, which I know cannot be avoided, is the glitches that come with technology sometimes

We are committed to Azzly

Customer support is absolutely a must for our organization. We rely on experts in the field. We don't have time to know everything about everything. We find people we trust who know how to do what we don't know how to do. Azzly is one of those experts who we have learned we can trust. They are a member of our Team. When a Therapist has a problem entering in a note or changing a diagnosis, Azzly is who they call and the problem is resolved. If the Billing Specialist is having a problem getting a claim to process, Azzly is who she calls and Azzly support team is there to help her figure it out. Is Azzly problem free - NO, however, they are committed to helping us work out any "bugs" in the system and/or tailor the program to meet our specific needs.

Pros

It is an "All in One" program; combines Scheduling, Financial, Clinical, & Medical charting

Cons

For some reason, when a client pays for services, even though we enter the Therapist's name we cannot pull a report that shows what has been paid by Therapist. We pay our therapists based on what was paid for the month and we have to manually calculate it. I really don't understand why we can't pull a report sorting by Therapists paid.

Group notes are easy

I love the group note function in Azzly. It sure beats having to open each client's chart separately. Occasionally there are funny quirks with the system, but the Azzly support staff are quick to respond and iron out the kinks. I'm just getting comfortable with going to the e-Chart for a full view of the client's chart, but it seems to be a vast improvement from having to open separate PDF's like before. I'd like to see them increase the number of characters for the group note section though. I often run out of space and cannot enter enough information on what happened in the group. Overall, I like Azzly better than what I was using at another agency (TIER). It's more versatile.

Pros

group notes

Cons

Entering recurring appointments in the calendar function does not always work correctly. It has been known to import clients into the encounter that are not a part of the recurring appointment.

Searching No More

We needed to replace our last EMR with a more cost effective alternative, which was difficult due to specific needs we have. I had searched and sat through many demos until I found AZZLY. The entire process from demo to training has been exceptional.

Pros

Training

Cons

accessibility in some areas

Great in the early start

We have just begun the startup and training for Azzly and it has been as smooth and easy as any start-up can be. The Azzly staff are great to work with and have been great with regard to flexibility with our changing needs.

Pros

The flexibility and the comprehensive work that has gone into establishing and maintaining the EHR

Cons

I haven't used it clinically, so can't fully answer.

Innovative software with amazing customer service!

Azzly helped our company consolidate multiple systems so that all our information is in one location. It has also helped our staff stay on top of charting, insurance authorizations, and so much more. But my favorite feature is definitely the customer service we receive when we have an issue. The staff at azzly are amazing! They quickly to respond to any question, problem or request we might have. Thanks Azzly!

Pros

Tracks authorizations
Staff communication is built in
Secure email and fax direct from azzly

Cons

No sorting option for payments recieved for each therapist/doctor
There is not a box for patient name in the SEOB tab when entering insurance payments

Ahead of the game

As a consultant for start-ups in the mental health and addictions industry, I am often in the position to recommend an EHR. I consistently recommend Azzly because they provide so much more than just an EHR. The system does a great job streamlining the entire client process from first call to discharge and beyond. Many EHRs are based on the medical per encounter or per procedure model and can struggle when it comes to charting for bundled services provided at the RTC, PHP, and IOP levels of care. Azzly understands how treatment works and their system is designed accordingly. The software is robust clinically and medically, and specifically designed to make insurance utilization review and claims submission hassle free. Over the years they have taken in feedback from their customers and have evolved the product to meet the ever-changing needs of our industry. Great training and customer service. It's worth getting a demo just to hear Collette say "It's a thing of beauty."

Pros

Ease of use, price point, customer service

Highly Recommended!

The Azzly Team has been extremely responsive and easy to work with. They have gone above and beyond to accommodate our specific and unique organizational needs. The system has proven to be an elegant solution to our complex continuum of services. Their attention to ensuring staff are well equipped to transition to a new system has been much appreciated.

Couldn't live without it!!

AZZLY is extremely user friendly and the customer service is the best I have ever experienced. The AZZLY staff have an array of expertise in all areas- from clinical to billing- and they are always available to answer any questions we have. GREAT PRODUCT!!

GREAT VALUE

GREAT PRODUCT TO RECOMMEND TO FACILITIES. GREAT FUNCTIONALITY FOR THE USER. EASY TO USE. INTEGRATIVE WITH ALMOST EVERY OTHER SOFTWARE.

Dynamic Product with great Technical Support

I have been using AZZLY as a solo mental health practitioner for 3 years. The product keeps getting better as they fine tune and add new features. They are very responsive to how my needs may differ from other product users and often add/adjust features to improve my work flow. I appreciate that the system is always changing and improving. The technical support is terrific! One of the major reasons why I left my previous system was very poor technical support when I really needed it. Using AZZLY is keeping me on the cutting edge of EMR/documentation and billing! Since I am a solo practitioner having an EMR system that works for me is a key issue in my practice.

Everything is handled in AZZLY

I have been using the AZZLY system for the past 6 months. I really love how it makes my workflow more efficient. I never have to leave the platform. AZZLY is also really easy to learn and implement. I thought the setup and install would be brutal - it was a breeze since AZZLY is in the cloud! Great customer service as well. Overall the system makes my job easier. Worth the $600 monthly expense.