AZZLY Rize Software

3.82 / 5 (55)

Our advisors have recommended this product 3 times in the last 30 days

About AZZLY Rize

AZZLY Rize is a cloud-based electronic health record (EHR) and revenue cycle management (RCM) solution for small, medium, and large behavioral health and addiction treatment organizations. Key behavioral healthcare features include e-check-in, scheduling, appointment reminder, EHR, treatment plans, progress notes, outcome measurement tools, medication management, withdrawal management, e-prescribing, EPCS, PDMP, patient communication tools and electronic billing and claims submission.

AZZLY Rize is customizable to support each organization’s levels of care and programs. Conversion has been made easy and most facilities “go live” within 30, 60, to 90 days depending on the number of staff and locations. High focus on education and training sup...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

55 Reviews of AZZLY Rize

Average User Ratings

Overall

3.82 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

4.0

Functionality

3.5

Ratings Snapshot

5 stars

(21)

21

4 stars

(16)

16

3 stars

(11)

11

2 stars

(1)

1

1 stars

(6)

6

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 55 results

April 2017

Leslie from Talbot Recovery Soutions

Company Size: 11-50 employees

Industry: Mental Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2017

We are committed to Azzly

Customer support is absolutely a must for our organization. We rely on experts in the field. We don't have time to know everything about everything. We find people we trust who know how to do what we don't know how to do. Azzly is one of those experts who we have learned we can trust. They are a member of our Team. When a Therapist has a problem entering in a note or changing a diagnosis, Azzly is who they call and the problem is resolved. If the Billing Specialist is having a problem getting a claim to process, Azzly is who she calls and Azzly support team is there to help her figure it out. Is Azzly problem free - NO, however, they are committed to helping us work out any "bugs" in the system and/or tailor the program to meet our specific needs.

Pros

It is an "All in One" program; combines Scheduling, Financial, Clinical, & Medical charting

Cons

For some reason, when a client pays for services, even though we enter the Therapist's name we cannot pull a report that shows what has been paid by Therapist. We pay our therapists based on what was paid for the month and we have to manually calculate it. I really don't understand why we can't pull a report sorting by Therapists paid.

Response from AZZLY

Replied April 2019

Leslie, we are so happy to have had your business these last few years. You had some concerns about the ease of use a couple years ago, and we're glad to report that our updates since have addressed many of the issues you brought up! Our latest update to AZZLY Rize has a robust and VERY customizable library of reports and our new filters make it easier than ever. New customers have been vocal about their pleasure with the ease of use.

January 2020

Nathan from Sundance Canyon Academy

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Versatile and well developed

We have been able to collaborate with our team 1000% better for better delivery of service and communication to insurance companies.

Pros

Secure online and very functional. We are a smaller company and have some specific needs that AZZLY has done a fantastic job of delivering solutions proving that we are important to them as a customer.

Cons

The only thing that I find challenging is the printing of medical records.

Response from AZZLY

Replied February 2020

Thank you, Nathan. We're so glad to have been a value to your company. Thank you for your review. Your feedback is important to us. It's how we get better.

June 2020

Jordan from St. Joseph Recovery Center

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Excellent EHR for Addiction and Behavioral Health

Azzly has thought of everything a Substance Abuse Treatment Center and mental health facility could need, even RCM services. The Azzly Customer service is second to none! I am proud to be an Azzly client!

Pros

This system is comprehensive, user friendly and exceeds expectations! We are so happy to have a system that thoroughly and accurately captures information in a way that allows clinicians and providers to spend less time documenting and more time caring for patients! The document library is so large that we only had to create 4 custom documents.

Cons

The process of migrating data from our old system was extensive, but that was not an issue with Azzly.

Reasons for Choosing AZZLY Rize

We liked the MARS/MORS, layout, and ease of use of Azzly. Great cost savings as well. Good fit for a moderate sized operation without a bottomless budget!

April 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

3.0

Functionality

2.0

April 2019

Ongoing challenges

For as much as it costs, I would expect something amazing. AZZLY is not amazing. When it works, it's okay. I dread receiving an email notification that updates are coming because that frequently results in glitches that prevent clinicians from being able to document their sessions in real time or in the case of the most recent update, have to recreate work they've already done. I have seen hours of work disappear from the screen, only to have to be reentered. This has resulted in clinicians having to be paid for additional work hours because AZZLY wasan't working during their scheduled hours. I have been treated condescendingly by support staff when the software was not functioning. I am not aware of AZZLY offering to cover any of the additional costs or even to credit any of the fees when their software falls short, just an embarrassed apology from customer service.

Pros

I can access my work from any internet connection

Cons

It is not user friendly and frequently causes decreased productivity.

Response from AZZLY

Replied April 2019

We would like to reach out and review the issues that you are having so we can improve your user experience. Please contact clientservices@azzly.com so you can show us first hand what you are experiencing. We will also have one of our tech team on with us in case it is a browser or setting issue. We appreciate your sharing and we will dedicate the time to resolve if you reach out.

March 2020

Holly from The Next Door

Company Size: 51-200 employees

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

March 2020

Azzly gets it done!

It’s a huge improvement over Tier, but not as ‘there’ as it can be.

Pros

Azzly is a major improvement over the Tier program we once used. I can get group notes in much faster.

Cons

I do not care for the strange way of entering Dap notes. Why is it necessary to go into that weird window, enter the EME #, select forms, etc?