AZZLY Rize Software

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About AZZLY Rize

AZZLY Rize is a cloud-based solution for behavioral health providers featuring a full range of integrated electronic health record, revenue cycle management, e-prescribing, and practice management, and outcomes measurement functionalities. To drive efficiency and coding accuracy, auto-claims can be set up against appointment types or encounters. Severity of codes may be adjusted by practitioner or biller based on facility business rules. Medication management for inpatient residential, PRP, MAT clinics, methadone clinics, Intensive Outpatient and Outpatient programs. Incomplete notes are not submitted. A unique eChart, displays in chronological order all services, events, encounters, sessions to support a detailed audit or for supervisory review or payer medic...
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AZZLY Rize calendar appointments

AZZLY Rize User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

3.5

Value for money

3.5

Customer support

4

Functionality

3.5

Showing 1 - 5 of 62 reviews

Thomas

Company size: 2-10 employees

Industry: Medical Practice

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2022

Partners

Azzly takes you into their space as more than partners on this journey. Their inclusivity makes you feel more like family. As such, they are extremely supportive to ensure the success or not only your business but more importantly, the success of your patients and clients.

Pros

The support we receive from Azzly is fantastic. We've asked and they've provided. From initial demonstration through Project Management, Azzly has supported with their expertise along the entire journey.

Cons

Can be challenging to understand first time out but with practice, the process flow becomes easier.

Reasons for choosing AZZLY Rize

I felt their level of professional and supportive expertise really was the difference. I built cost models and felt based on the value of their product, level of expertise, and support from the Azzly Teams, this was home for our company.

Melissa

Company size: 11-50 employees

Industry: Mental Health Care

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2020

Thank Goodness we switched

From start to finish, the team helped us walk through the system. As we continue to use, Azzly continues to work with us to help us create what we need.

Pros

It is now a 1 stop shop for everything!

Cons

The Scheduler. Would like it easier to know if clients need interpreters, what programs they are in and what payment is needed.

Reasons for switching to AZZLY Rize

You cant have billing, scheduler & notes in the same place

Response from AZZLY

Thank you for your review, Melissa! This is how we keep getting better. We're glad to hear about your successful implementation.

Replied September 2020

Anonymous

Company size: 11-50 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
2

Value for money

out of 5
3

Customer support

out of 5
2

Functionality

out of 5

April 2019

Ongoing challenges

For as much as it costs, I would expect something amazing. AZZLY is not amazing. When it works, it's okay. I dread receiving an email notification that updates are coming because that frequently results in glitches that prevent clinicians from being able to document their sessions in real time or in the case of the most recent update, have to recreate work they've already done. I have seen hours of work disappear from the screen, only to have to be reentered. This has resulted in clinicians having to be paid for additional work hours because AZZLY wasan't working during their scheduled hours. I have been treated condescendingly by support staff when the software was not functioning. I am not aware of AZZLY offering to cover any of the additional costs or even to credit any of the fees when their software falls short, just an embarrassed apology from customer service.

Pros

I can access my work from any internet connection

Cons

It is not user friendly and frequently causes decreased productivity.

Response from AZZLY

We would like to reach out and review the issues that you are having so we can improve your user experience. Please contact clientservices@azzly.com so you can show us first hand what you are experiencing. We will also have one of our tech team on with us in case it is a browser or setting issue. We appreciate your sharing and we will dedicate the time to resolve if you reach out.

Replied April 2019

Leslie

Company size: 11-50 employees

Industry: Mental Health Care

Time used: Less than 2 years

Review Source: Capterra

3

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2017

We are committed to Azzly

Customer support is absolutely a must for our organization. We rely on experts in the field. We don't have time to know everything about everything. We find people we trust who know how to do what we don't know how to do. Azzly is one of those experts who we have learned we can trust. They are a member of our Team. When a Therapist has a problem entering in a note or changing a diagnosis, Azzly is who they call and the problem is resolved. If the Billing Specialist is having a problem getting a claim to process, Azzly is who she calls and Azzly support team is there to help her figure it out. Is Azzly problem free - NO, however, they are committed to helping us work out any "bugs" in the system and/or tailor the program to meet our specific needs.

Pros

It is an "All in One" program; combines Scheduling, Financial, Clinical, & Medical charting

Cons

For some reason, when a client pays for services, even though we enter the Therapist's name we cannot pull a report that shows what has been paid by Therapist. We pay our therapists based on what was paid for the month and we have to manually calculate it. I really don't understand why we can't pull a report sorting by Therapists paid.

Response from AZZLY

Leslie, we are so happy to have had your business these last few years. You had some concerns about the ease of use a couple years ago, and we're glad to report that our updates since have addressed many of the issues you brought up! Our latest update to AZZLY Rize has a robust and VERY customizable library of reports and our new filters make it easier than ever. New customers have been vocal about their pleasure with the ease of use.

Replied April 2019

Nathan

Company size: 11-50 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2020

Versatile and well developed

We have been able to collaborate with our team 1000% better for better delivery of service and communication to insurance companies.

Pros

Secure online and very functional. We are a smaller company and have some specific needs that AZZLY has done a fantastic job of delivering solutions proving that we are important to them as a customer.

Cons

The only thing that I find challenging is the printing of medical records.

Reasons for switching to AZZLY Rize

Functionality, web based, Customer Service.

Response from AZZLY

Thank you, Nathan. We're so glad to have been a value to your company. Thank you for your review. Your feedback is important to us. It's how we get better.

Replied February 2020

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