We are committed to Azzly

Customer support is absolutely a must for our organization. We rely on experts in the field. We don't have time to know everything about everything. We find people we trust who know how to do what we don't know how to do. Azzly is one of those experts who we have learned we can trust. They are a member of our Team. When a Therapist has a problem entering in a note or changing a diagnosis, Azzly is who they call and the problem is resolved. If the Billing Specialist is having a problem getting a claim to process, Azzly is who she calls and Azzly support team is there to help her figure it out. Is Azzly problem free - NO, however, they are committed to helping us work out any "bugs" in the system and/or tailor the program to meet our specific needs.

Pros

It is an "All in One" program; combines Scheduling, Financial, Clinical, & Medical charting

Cons

For some reason, when a client pays for services, even though we enter the Therapist's name we cannot pull a report that shows what has been paid by Therapist. We pay our therapists based on what was paid for the month and we have to manually calculate it. I really don't understand why we can't pull a report sorting by Therapists paid.

Ongoing challenges

For as much as it costs, I would expect something amazing. AZZLY is not amazing. When it works, it's okay. I dread receiving an email notification that updates are coming because that frequently results in glitches that prevent clinicians from being able to document their sessions in real time or in the case of the most recent update, have to recreate work they've already done. I have seen hours of work disappear from the screen, only to have to be reentered. This has resulted in clinicians having to be paid for additional work hours because AZZLY wasan't working during their scheduled hours. I have been treated condescendingly by support staff when the software was not functioning. I am not aware of AZZLY offering to cover any of the additional costs or even to credit any of the fees when their software falls short, just an embarrassed apology from customer service.

Pros

I can access my work from any internet connection

Cons

It is not user friendly and frequently causes decreased productivity.

Innovative software with amazing customer service!

Azzly helped our company consolidate multiple systems so that all our information is in one location. It has also helped our staff stay on top of charting, insurance authorizations, and so much more. But my favorite feature is definitely the customer service we receive when we have an issue. The staff at azzly are amazing! They quickly to respond to any question, problem or request we might have. Thanks Azzly!

Pros

Tracks authorizations
Staff communication is built in
Secure email and fax direct from azzly

Cons

No sorting option for payments recieved for each therapist/doctor
There is not a box for patient name in the SEOB tab when entering insurance payments

Medication Management forte'

We had plenty of issues when we started Azzly. However, the training folks there are very responsive. Day or night. And because they listened to unique issues with medication management, that's their forte' for sure

Pros

medication management. They listened and delivered on medication management. Almost immediate response to issues.

Cons

system inconsistent at times. And occasional loss of a note/form, however, the new RIZE system will most likely alleviate that.

Group notes are easy

I love the group note function in Azzly. It sure beats having to open each client's chart separately. Occasionally there are funny quirks with the system, but the Azzly support staff are quick to respond and iron out the kinks. I'm just getting comfortable with going to the e-Chart for a full view of the client's chart, but it seems to be a vast improvement from having to open separate PDF's like before. I'd like to see them increase the number of characters for the group note section though. I often run out of space and cannot enter enough information on what happened in the group. Overall, I like Azzly better than what I was using at another agency (TIER). It's more versatile.

Pros

group notes

Cons

Entering recurring appointments in the calendar function does not always work correctly. It has been known to import clients into the encounter that are not a part of the recurring appointment.

Customer Support prompt and thorough

AZZLY support has been thorough and prompt. They work quickly to help resolve issues and work through customer problems.

Pros

The ability to navigate throughout a client's chart with ease to locate specific documentation.

Cons

Updates that can make documentation tedious at times. May not be necessary for all departments.

Rize Review

I want to say the staff is absolutely wonderful, they are available at all times and quick to respond. They are very friendly and professional.

Pros

Easy to use and navigate, and the company is always working hard to make improvements. The staff listens to feedback and seem genuinely concerned to resolve any issues.

Cons

Information that you are currently entering can be lost if connection to internet is broken
Documents have to be locked before you sign.

One Stop software product with everything you need to run your Psychotherapy practice

Overall experience very positive; able to completely run my practice with this software

Pros

Multiple features to address all aspects of running a practice. Tech support readily available and very helpful.

Cons

At times adapting to new updates is challenging; but I understand a necessary part of an evolving software program.

AZZLY

The updates are sometimes not user friendly, it does not seem to be designed for ease of use regarding medical staff/use. Overall, once you get the hang of it, you get used to it.

Pros

once the information is entered into azzly, it mostly easy to find the information you are looking for