AZZLY Rize

RATING:

3.88

(67)

About AZZLY Rize

AZZLY Rize is the premier clinical and business platform for residential and outpatient addiction treatment and mental healthcare organizations looking to replace outdated technology that no longer meets your needs. If you are ready for a more complete solution, from intake and admissions through to billing and claims submission see a demo of AZZLY Rize. All features and functions that addiction treatment and mental healthcare providers, clinical and medical, peer support, and billing staff need, are seamlessly integrated to support stronger compliance, faster yet detailed documentation for better clinical outcomes and auto claims for faster reimbursements. What is unique about AZZLY Rize platform is that it is designed from the ground up as an all in one EHR/PM/RCM s...
Calendar View in AZZLY Rize. AZZLY supports all the needs of mental health and addiction treatment providers including documentation, scheduling, appointment reminders, telehealth, e-prescribing. labs, and revenue cycle management.
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AZZLY Rize Reviews

Overall Rating

3.88

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

3.5

Functionality

4

Most Helpful Reviews for AZZLY Rize

1 - 5 of 68 Reviews

Heather

Hospital & Health Care, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Azzly Review

PROS

The flow of information from one screen to the next. The availability of information without having to leave the chart.

CONS

Haven't found anything yet. So far everything that we have asked for Azzly has a solution. I will have to let you know once we are working full-time in the system.

Reason for choosing AZZLY Rize

Azzly was willing to work with us as a new company trying to start out. Azzly system had all the features we needed to get a good workflow established.

Reasons for switching to AZZLY Rize

Theranest is not set up for multiple providers or NPI #'s

Vendor Response

Heather, we are so glad to hear you say that about the flow of information from one screen to the next! We really do make it a goal for AZZLY Rize to lower the strain for providers! We're happy to help your company as you start out and continue to grow. Thank you for the review, Heather. This feedback helps us better serve our clients!

Replied November 2022

Desiree

Mental Health Care, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2022

Customer Satisfaction

AZZLY is helping us streamline our clients and billing processes.

PROS

AZZLY is easy to use and we love the added features.

CONS

Sometimes it takes a while for screens to load.

Reason for choosing AZZLY Rize

It was the best product for our organization.

Vendor Response

Desiree, thank you for your review! We value this feedback from our clients. We're glad to hear that our AZZLY Rize system is helping you streamline your client and billing processes. That's our goal! Regarding the screen loading, we've passed your comment onto Client Services. They have hardware and software tips that may help you with running AZZLY at the optimal level. We look forward to continuing to serve you and your company.

Replied November 2022

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed April 2019

Ongoing challenges

For as much as it costs, I would expect something amazing. AZZLY is not amazing. When it works, it's okay. I dread receiving an email notification that updates are coming because that frequently results in glitches that prevent clinicians from being able to document their sessions in real time or in the case of the most recent update, have to recreate work they've already done. I have seen hours of work disappear from the screen, only to have to be reentered. This has resulted in clinicians having to be paid for additional work hours because AZZLY wasan't working during their scheduled hours. I have been treated condescendingly by support staff when the software was not functioning. I am not aware of AZZLY offering to cover any of the additional costs or even to credit any of the fees when their software falls short, just an embarrassed apology from customer service.

PROS

I can access my work from any internet connection

CONS

It is not user friendly and frequently causes decreased productivity.

Vendor Response

We would like to reach out and review the issues that you are having so we can improve your user experience. Please contact clientservices@azzly.com so you can show us first hand what you are experiencing. We will also have one of our tech team on with us in case it is a browser or setting issue. We appreciate your sharing and we will dedicate the time to resolve if you reach out.

Replied April 2019

Nathan

Hospital & Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2020

Versatile and well developed

We have been able to collaborate with our team 1000% better for better delivery of service and communication to insurance companies.

PROS

Secure online and very functional. We are a smaller company and have some specific needs that AZZLY has done a fantastic job of delivering solutions proving that we are important to them as a customer.

CONS

The only thing that I find challenging is the printing of medical records.

Reasons for switching to AZZLY Rize

Functionality, web based, Customer Service.

Vendor Response

Thank you, Nathan. We're so glad to have been a value to your company. Thank you for your review. Your feedback is important to us. It's how we get better.

Replied February 2020

Megan

Mental Health Care, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2017

Innovative software with amazing customer service!

Azzly helped our company consolidate multiple systems so that all our information is in one location. It has also helped our staff stay on top of charting, insurance authorizations, and so much more. But my favorite feature is definitely the customer service we receive when we have an issue. The staff at azzly are amazing! They quickly to respond to any question, problem or request we might have. Thanks Azzly!

PROS

Tracks authorizations Staff communication is built in Secure email and fax direct from azzly

CONS

No sorting option for payments recieved for each therapist/doctor There is not a box for patient name in the SEOB tab when entering insurance payments

Vendor Response

Thank you Megan. We wish you and your team much success. It has been a delight working with them! Our team is excited to release AZZLY's new user interface within the next 90 days with new enhancements and functionality. It will be easier and better than ever! UPDATE: Megan! Happy to announce that the issue you brought up will be resolved when SEOB is moved to Rize.

Replied April 2019

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