Acuity Scheduling vs eClinicalWorks
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.6 / 5
3.3 / 5
Value for Money
4.7 / 5
3 / 5
Customer Support
4.7 / 5
2.8 / 5
Functionality
4.7 / 5
3.3 / 5
Last Review Written
October 2, 2024
August 13, 2024
Pros/Cons
Pros
- I like the brilliant features of Acuity Scheduling. Acuity Scheduling is amazing and reliable.
- Super easy to use for me and my clients. Everyone has been super impressed with how easy it is to use.
- There is also an API, with pretty good documentation. And my favourite part is that if you get stuck, the support team are friendly, responsive and more than happy to help.
Cons
- When a patient cancels, there is only one alert and completely disappears from the calendar without warning.
- I came very close to losing clients over their frustration in trying to figure out the startup process. One of the weakest points in this software is the fact that there is no "customer facing" help.
- Sometimes my clients wouldn't remember the time properly, or I would forget to write it down. Now the appointment times are clear, and there is no way for us to forget or get the timing confused.
Pros
- I like eCW better than EMR systems I’ve worked with, and I like how it’s easy to learn. Each provider has customized it to how they like it, and it has made it easy to switch from other systems.
- We have been very happy with the overall functionality of this software as well as the excellent customer service.
- It is amazing and reliable and all of our 50+ doctors were happy with it. Our change to eCW was made by our executive office and not by physicians choice.
Cons
- People for Eclinical keep ignoring the issue and they cannot figure it out the problem and they start blaming your computer.I brought 3 different IT and all said problem is with ECLINICAL.
- Constantly breaking and I am tasked with submitting repair tickets. Dishonest date reporting resulting in severe fines from CMS to ECW.
- Freezes and have to log out and log in multiple times a day. Ipad and Iphone version is terrible and you cannot do work - it's just a rudimentary emergency system.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2023
FrontRunners
2022
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
