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AllegianceMD vs TotalMD

AllegianceMD vs TotalMD

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Overall Rating
4.3 (24)
4.4 (60)
Ease-of-Use
4.5 / 5
4.4 / 5
Value for Money
4.3 / 5
4.4 / 5
Customer Support
4.4 / 5
4.4 / 5
Functionality
4.4 / 5
4.2 / 5
Last Review Written
December 9, 2021
October 17, 2023
Pros/Cons
  • Pros

  • Billing functionality is easy and robust compared with other EMR systems - Love It. Now interfaces with both top lab companies which makes ordering labs and receiving results seamless.
  • It is amazing to say the least. It's packed with great features that no one we demoed could offer, and they are always adding more features.
  • Very advanced, and complete EHR, easy to use EHR. Billing is great, great claim scrubber.
  • Cons

  • From our previous horrible EHR experience, we were terrified to move to another EHR. However, we had to move away from our previous EHR.
  • When I told them I was leaving, they tried to charge me a cancelation fee despite my long and recorded history of complaints of not being able to actually use the software.
  • When patients were able to login to the portal, from a computer only, the signed intakes did not port into the chart. I then had to print out copies for signature and keep hard copies in the office.
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  • Pros

  • Ease of use of the software product and superior tech support. Whenever I have a question, someone is always available to help me resolve my issues.
  • Super friendly and helpful. Support is always easy to get ahold of, If I have ever had any issues they have been able to find a solution quickly.
  • I have to say that TotalMD has been the best and easiest by far, who would have known that an affordable system would be the best. I started with the basic and just upgraded to the Avanced version.
  • Cons

  • I dislike the inability to make reports on my own. When I need to make a report, I don't have time to deal with support.
  • Worst software on the market for billing. We will not accept any clients who use this software in the future.
  • The situation got bad enough that the front office confronted me with two options - get new staff or go back to the old program.
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Pricing Range
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Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
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12 Recommendations
10 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos