The features I like best are the following. Reports are specific and clean- from an Accounts Receivable perspective- they are user friendly.

Great customer service and easy to use PM and EHR systems.

The callback time can be somewhat lengthy when encountering a problem.

PM and EHR are 2 different applications. This is a minimal inconvenience.

When you invest in these kind of products, it is so important to get quality and timely customer support and that is just what we have gotten.

I love the fact that it is so easy to use and that it is overall just a great product. We also love that it is highly customizable.

Here at the office, we love the whole team at Benchmark and their products. The Benchmark team is always courteous, helpful, and professional.

Honestly, the support is key. Being able to talk with someone when I need help is amazing, especially because they resolve issues very quickly.

Benchmark is very great at helping you get the software exactly how YOU would like it. The customizable aspect of the software is priceless.

From the very beginning of our search for a new system/software, we were impressed with Benchmark. The customer service is excellent.

We tried the new system for 7 months, but we are now are coming back to Benchmark for the sophisticated accounting software.

Satellite access is horrible. It goes in and out with storms.

We really like Benchmark and are very pleased by all their products and services. They have helped us a great deal.

Easy and friendly to use, IT personal always available to help.

Do not like that it can only go PM screen to Clinical and not the other way too. Sucks all the steps you have to do to attach a picture to the clinical screen.

We are very pleased with them, and the interface is so easy to use. To put it simply, we just love Benchmark.

Great Practice Management software for the cost and versatility.

Benchmark does their best to make sure you are satisfied with their products and to fix whatever they can to make it customizable to your liking.

Absolutely love this company. They have made my life easier.

I would definitely recommend others to review Benchmark and their software. Everyone is super nice to work with and eager to help me with whatever I need.

The system is fairly easy to use and interface between practice management software and EHR works well. The support staff is very helpful and quick to respond.

It freezes up sometimes and kicks us out, which is very inconvenient at times.

Responds immediately, has real answers. If not for support team, we would not be so positive.

Our practice made the switch to Antworks in 2018 and have been extremely happy with its functionality. PM system has great billing components.

I think that superb customer service and superb customer satisfaction have clearly been exemplified by the actions of the software team members at Benchmark.

We thought we had found a system better than Benchmark, but that was not the case for our accounting team. Benchmark includes a powerful billing system that saves us time as well as money.

It is very frustrating when the system goes down during a busy day.

In ten years, I have yet to have a bad experience.

I have been in the healthcare industry for over 25yrs and they have the best customer services of any other software company I have dealt with in the past. I highly recommend them to any practice.

I like the timeliness of the service, the fair prices for the quality of the products, and the excellent service.

M very satisfied with Booker. They are improving their service all the time.

My experience was Very good the great customer support  when you contact them is fantastic and the system overall is user friendly.

I am stuck in Booker because I have been using it since 2014. My client data base and content are huge, they have been purchased by mindbody and I had hoped for an improvement, but its worse.

Wrong service and product history for clients that can never be corrected. Financial transactions that regularly crash.

Booker is a good product I have enjoyed using it. It's been a helpful part of our operation.

We had several manual processes and workarounds  to track and fix our data, but the auditing capabilities and ease of use make this system worthwhile.

Booker is great because I can keep track of my books even from home. I also enjoy being able to write progress notes.

Sometimes, when you make a mistake, it's hard to back out of it, especially with payments. You just have to force other transactions to make the outcome that you needed in the first place.

The survey section is really helpful to hear from clients on what we can add or change to make their experience the best it can be.

It has good booking feature that notified employees and customers of appointments.

I have lost members because the software randomly double and triple charges them each month and doesn't represent it in the recent orders tab so it looks as if it hasn't.

Customer service is available - but they are often unknowledgeable and can only submit requests to development and they take months even years before they fix your problem.

Set up went very well and maintaining it is going well also. Customer service is excellent but haven't needed it much.

Even chirotouch is a better scheduler for a similar price, with superior reporting and accounting features.

I like how easy it is for customers to book and I like the Features of the marketing it is user friendly and very specific to the needs of the business and clients.

Customer service is fantastic, and tool is very intuitive overall.

Booker and team were great with helping me get this set up for our specific needs and marketing requirements. The whole process with Booker and the team helps us keep everything in one place.

I most like the convenience of the booker program. It is fairly user friendly too.

This  software  is  very easy  to  navigate. The software was very affordable at the time for my business.

Booker is easy to use and has a lot of great features that are very helpful to operating salon. The appointment booking, notes, and revenue system are great.

This takes up an inordinate amount of time, frustrates my employees, and also costs me time and money if I have to get my bookkeeper involved. Terrible UI for clients booking online.

CONSTANTLY has issues with loading. They refuse to refund my monthly payment for the software during COVID19 even though their business is run by businesses that are forced to shut down.

It's extremely user friendly and works really well. Clients can book appointments on the website and it integrates with booker.

US Dollar

Benchmark Practice Management streamlines workflows and improves front and back-office operations to reduce errors, improve patient care, all while boosting revenues. This approach is made possible with a time-tested IT infrastructure using tools that drive efficiency and help expand the practice without adding more staff. Moreover, patients can schedule appointments, view their statements, and pay their bill on-line.
Benchmark Solutions provides a 360-degree view of any revenue cycle, from coding to claims management to patient and insurance collections – reporting directly back to the customer.

Easily manage the finances of your practice and boost your bottom line with Benchmark Solutions. Benchmark PM has built-in tools to help you swiftly manage transactions, submit insurance claims, post charges and automate billing tasks. Real-time unpaid
claims follow-up shortens A/R cycles and built-in audit trails detail patient communications. Efficient collection processes help clinics receive payments faster.
Plus, our Billing Module averages a 98 percent first-pass claims acceptance.

Benchmark PM puts the information you and your staff need directly at your fingertips, helps to prioritize key activities, improve communication and free staff from manual processes that slow your practice. Code correctly and accurately. Scan and store
insurance information and patient authorizations online. Date and time stamped messages for a fully featured reporting module.

Unlike most Practice Management Systems, Benchmark PM adjusts to meet your practice needs and personal preferences. Customizable to your unique practice, specialty and management style.

When it comes to helping you achieve success, Benchmark Solutions doesn’t stop at delivering advanced technology. We provide complete end-to-end implementation services and offer a variety of support and training options including on-site and virtual training to ensure that your entire staff has the know-how and confidence to fully utilize your Benchmark PM System.

As a certified vendor with over 40 years of experience Benchmark Systems has the experience and expertise to help you significantly lower expenses while improving patient care with our flexible, advanced technology and superior customer service. Contact us to learn more and join the thousands of physicians in over 40 specialties who use Benchmark Solutions integrated solutions, including Benchmark PM System, every day.

LongDescription

Patient Records Management

Electronic Payments

Invoice History

Patient Engagement

Practice Management

Customizable Reports

Document Storage

HIPAA Compliant

SMS Messaging

Lab Results

Secure Messaging

Waiting Time Tracking

Electronic Signature

Confirmation/Reminders

Credit Card Processing

Invoice Management

Patient Intake

Recurring Appointments

No-Show Tracking

Registration Management

Calendar Management

Multi-Physician

Scheduling

Multi-Location

Self Service Portal

Code & Charge Entry

Booking Management

EMR/EHR

Mobile Access

Compliance Management

E-Prescribing

Electronic Submission

Client Portal

Forms Management

Email Reminders

Workflow Management

Revenue Management

Activity Dashboard

Reporting & Statistics

Payment Collection

Reminders

Automated Scheduling

Medical Billing

Physician Scheduling

Customizable Templates

Billing & Invoicing

Real Time Reporting

Customizable Branding

Prescription Renewal

Compliance Tracking

Reporting/Analytics

Contact Database

Customizable Dashboard

Health Record Access

Appointment Management

Records Management

Patient Scheduling

Patient Portal

Third-Party Integrations

Task Management

Document Management

Insurance Eligibility Verification

For Medical Purposes

Remittance Advice

Claims Management

EPCS Compliant

Search/Filter

Messaging

Drug Reference Database

Prescription Cancellation

Access Controls/Permissions

Medication Alerts/Warnings

Audit Trail

Medication History

Online Refills

Formulary Management

Healthcare Compliance

Referral Tracking

Dunning Management

Real Time Data

Historical Reporting

Secure Data Storage

Customer Database

Alerts/Notifications

Inventory Management

Employee Management

Faculty/Staff Management

Task Scheduling

On Call Scheduling

Data Import/Export

Event Scheduling

Calendar Sync

Physician Management

Facility Scheduling

Drag & Drop

Appointment Scheduling

Bill Payment

Medication Management

Mac OS

Web browser (OS agnostic)

Windows 10

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Self-Employed

2-10

11-50

51-200

Benchmark PM

In Person

Live Online

Webinars

Documentation

Videos

Booker by MINDBODY is a cloud-based booking solution that provides businesses in cosmetics and wellness industry such as spas and salons, tools, which help them to manage their booking routines, payments, customer interactions and marketing activities. Key features include a built-in scheduler, social media booking, integrated point of sale (POS) functionality, email marketing, customer surveys and more.


Booker features credit card processing, gift certificates, e-commerce capabilities and can also accept mobile payments from the customers. The solution integrates with websites such as Yahoo, Bling, Yellow Pages, SuperPages and more that allows users to advertise their open appointments.


Additionally, Booker offers customer relationship management (CRM) capabilities, employee scheduling tools, a business intelligence (BI) dashboard and features inventory management, customer loyalty programs and a reporting engine. Mobile functionalities for remote access are also provided by the solution.


Services are offered on a monthly subscription basis that includes support via phone, email and other online resources.



Barcode/Ticket Scanning

Payment Processing

Real-time Scheduling

Booth Rental Management

Schedule Distribution

Data Synchronization

For Salons and Spas

Shift Swapping

Retail Inventory Management

Before & After Pictures

Retail POS

Client Database

Group Scheduling

Reservations Management

Time Clock

Transaction History

Attendance Management

Customer Accounts

Gift Card Management

Payroll & Commissions

Customizable Fields

Room Booking

eCommerce Management

Clock In/Out

Employee Self Service

Treatment Packages

Email Marketing

Online Payments

Sales Reports

Essential $129: Manage your schedule, sell services, and streamline everyday tasks.

Accelerate $195: Keep your clients coming back with email campaigns and text confirmations.

Ultimate $395: Grow your business with advanced marketing tools, automations & analytics.

Benchmark Solutions Practice Management vs Booker

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