Benchmark Systems Practice Management
Benchmark Systems Practice Management
About Benchmark Systems Practice Management
Benchmark Systems’ Solutions Suite serves independent care professionals and their patients across various specialties. From the front office to the back office, Benchmark Systems Solutions Suite of PM, EHR and RCM supports your staff with a granular view of the whole office. From checking-in, seeing patients, doing labs, scheduling follow-up appointments, to being billed in a timely manner the patients’ journey is better when your staff is supported.
Benchmark Practice Management streamlines workflows and improves front and back-office operations to reduce errors, improve patient care, all while boosting revenues. This approach is made possible with a time-tested IT infrastructure using tools that drive efficiency and help expand the practice without adding more staff....
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Most Helpful Reviews for Benchmark Systems Practice Management
1 - 5 of 173 Reviews
Gina
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
Review Source
This reviewer was invited by the software vendor to submit an honest review.
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed July 2020
Antworks Survey
Can not say enough about customer service or support. When we have had issues they are very prompt getting back with us and/or fixing whatever issue we have. Customer Support goes above and beyond!
PROSVery user friendly, flow of charge entry very smooth, being able to put charges on hold and releasing when needing to bill. Submitting claims with a click of a button.
CONSNot really a con but wish there was a way to group month end reports so you could just click a button and they would all run for each provider instead of clicking individually,
binky
Medical Practice, 2-10 employees
Used daily for more than 2 years
Review Source
This review was submitted organically. No incentive was offered
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2018
issues that need to be addressed
lack of communication when things go wrong you must keep providers updated with regular emails no apology for last fiasco which cause undue problems overtime for staff and difficulty for providers
PROSeasy to use. Support team is a big pro for us. Responds immediately, has real answers. If not for support team, we would not be so positive
CONSupdates cause too many problems no communication too many outages not able to fix prescription eligibility must be away of finding out from sure scripts what the problem is this is a real problem and needs to be addressed
Amy
Hospital & Health Care
Used free trial
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed September 2014
We have been a client for almost 20 years
PROS
It is easy to use and can sometimes be customized to fit our office's needs.
CONSSome of the reports we need are not available. It usually takes 3-4 hours to receive a return phone call.
SUSAN
Medical Practice, 11-50 employees
Used daily for more than 2 years
Review Source
This reviewer was invited by the software vendor to submit an honest review.
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
BILLING APPLICATIONS REVIEW
BEST THING IS THE STAFF AT BENCHMARK WHO ARE ALWAYS VERY WILLING TO HELP WITH AN ISSUE
PROSBEING ABLE TO ADD TO ICD-10 CODES AND CPT CODES IS QUICK AND EASY. DOWNLOADS FROM INSURANCE COMPANY PAYMENTS AND TRACKING PAYMENTS
CONSTHERE ARE TIMES THE SITE IS VERY SLOW BUT THAT COULD BE DUE TO INTERNET SERVICES IN THE AREA
Vendor Response
Thank you for your review and your appreciation for our staff. Our employees work very hard to make sure our clients are happy and successful.
Replied September 2021
Donna
Medical Practice, 2-10 employees
Used daily for less than 2 years
Review Source
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Great customer service
Our practice made the switch to Antworks in 2018 and have been extremely happy with its functionality. PM system has great billing components. EHR system has customization for templates. Support calls are answered expediently and the customer services representatives are always polite and helpful. I have been in the healthcare industry for over 25yrs and they have the best customer services of any other software company I have dealt with in the past. I highly recommend them to any practice.
PROSGreat customer service and easy to use PM and EHR systems.
CONSPM and EHR are 2 different applications. This is a minimal inconvenience.
