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AntWorks Healthcare software


AntWorks’ suite of healthcare solutions offers clinical, financial and administrative tools suitable for healthcare providers in a variety of specialties. It is suitable for physicians and large group practices and can be installed on a practice’s server or hosted remotely.

AntWorks revenue cycle management (RCM) supports charge entry, claims processing, collections, denial management, posting, coding, credentialing and revenue management. Consulting services and performance reviews are available to assess areas of lost revenue. Patient communication features include a patient portal that gives access to scheduling, patient information, and appointment reminders.

The claims tracking module supports the full claims cycle and can manage clearinghouse submission, acknowledgment reports, submission reports, payer response reports, rejected claims reports, processing reports and the explanation of benefits. A report designer allows for report customization and creation of reports, letters, billing forms and more.

Monthly subscriptions and perpetual licensing are available. Phone, email and online support are offered.

Supported Operating System(s):
Windows 7 , Windows XP , Mac OS , Web browser (OS agnostic) , Windows 2000

155 Reviews of AntWorks Healthcare

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  • Sherry from Goode Medical Management

    Specialty: Ophthalmology

    Number of employees: 2-10 employees

    August 2018

    Great customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Support is great!

    Pros

    Easy to use and navigate program. We have used this software for many years now and would recommend to other people that may be interested in this product

    Cons

    I do not have any negative comments or suggestions! All positive from my standpoint! No cons! Thanks

    This review was submitted organically. No incentive was offered
    Review Source
  • binky from dr adrian meyer north dallas family care

    Specialty: Internal medicine

    Number of employees: 2-10 employees

    July 2018

    issues that need to be addressed

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    lack of communication when things go wrong you must keep providers updated with regular emails no apology for last fiasco which cause undue problems overtime for staff and difficulty for providers

    Pros

    easy to use. Support team is a big pro for us. Responds immediately, has real answers. If not for support team, we would not be so positive

    Cons

    updates cause too many problems no communication too many outages not able to fix prescription eligibility must be away of finding out from sure scripts what the problem is this is a real problem and needs to be addressed

    This review was submitted organically. No incentive was offered
    Review Source
  • Teena from HRIM

    Specialty: Internal medicine

    Number of employees: 2-10 employees

    July 2018

    Antworks great system for your company.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    This system is easy to train individuals on. Once it is learned usually there is no other problems. Once they changed the note section in each bullet to have more area for typing it was great. The people who are there to help are great! They know the system and are pleasant to talk too.

    Cons

    Some areas in the EHR are unforgiving. Follow-up for example. The space allotted is not enough. Also if he say '' Follow in 2-3 weeks'' you X-out user date and type that in for follow-up box.

    This review was submitted organically. No incentive was offered
    Review Source
  • Tiffany from Southwest kidney institute

    Specialty: Nephrology

    Number of employees: 51-200 employees

    January 2018

    Great and easy to use!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I would recommend this software to all medical offices. It is easy to use and it works great with our practice!!

    Pros

    I like that this product is big enough for our practice and small enough for it as well. Not to hard to use!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Emmett from Healthline Medical Group

    Specialty: Occupational medicine

    Number of employees: 11-50 employees

    January 2018

    Superb. The support staff at Antworks are fabulous.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I just want to say thanks to the many support team members at AntWorks who I don't get a chance to personally thank. I know that my Emails and Phone Calls get routed by a team of dedicated support staff members at AntWorks who do a lot of the behind the scenes work that I never get to see. It is obvious that AntWorks support is a well-oiled machine managed and run by a terrific group of software developers and engineers. Keep up the great work as we do appreciate your hard work.

    Pros

    I selected AntWorks because I felt that they were large enough to handle the variety of problems and complexity of the nuances of our practice, but small enough to really care about their clients. AntWorks has time after time delivered a great software product to us and the support has been sensational. As soon as I open a support ticket, I get an Email from from one of the support staff members asking for further information. Then one of his staff members connects to our server and outlines the work that needs to get done if necessary. I'm kept informed of every step along the way to get the problem resolved. I could not ask for a more professional or timely response to my requests. The support staff at Antworks are a pleasure to work with.

    This review was submitted organically. No incentive was offered
    Review Source
  • Mary Beth from Wiggington Road Family Practice

    Specialty: General practitioner

    Number of employees: 11-50 employees

    January 2018

    Excellent customer service at Antworks

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Whenever I have a question or need help the customer service staff quickly contact me and provide expect help and assistance until the problem is resolved.

    This review was submitted organically. No incentive was offered
    Review Source
  • Cassie from Aviation & Occupational Medicine

    Specialty: Occupational medicine

    Number of employees: 11-50 employees

    January 2018

    Antworks Practice Management Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is easy to use and easy to teach new users. Works well for almost everything we do in our practice!

    Cons

    Support doesn't always get back right away and closes at 3pm MST. This creates an issue if you need something now or have a system outage. Also we bought a server so we could be independent of Antworks but found out later that truly that isn't the case...they still hold a piece of our info so if they are down we are down. Not what we were promised in the beginning.

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Shelby, AntWorks Healthcare

    January 2018

    Thank you for giving us feedback concerning our products and services. We appreciate the honesty and appreciate all of the positives and look to learn and grow from the criticisms. With all that said, we’d like to follow up on some of those criticisms to see exactly how we can perform better for you and all of our clients by gathering more details concerning your review. The first part of the Cons section mentions that Support doesn’t always get back right away. We will typically respond to work orders in a matter of hours, where the industry standard is typically measured in days. That response time is also dependent upon a priority-based system we have internally. So a question about an EDI error on one patient doesn’t get taken before a system-down type of call. You also mention that we close at 3PM MST. While that is true that our office closes, our Support actually continues to 5PM local customer time , and beyond in cases of emergencies. You can always email us at CustomerSupportUS@ant.works, which is monitored after hours, or call our after-hours Support line at 866-GO-BENCH (866-462-3624). This will connect you directly with one of our Support Analysts that is on-call for these situations. In response to the final piece, you all do have your own server and your data is not housed in our cloud environment. That said, we do host EDI services for claims submission, remit delivery, and eligibility verification. This does not affect areas of the system, such as data entry, reporting, and scheduling. If there are further questions or concerns with this and how that falls short of your expectations set during the sales process, we are happy to discuss and answer any questions you may have. Your business is very important to us and we truly appreciate any opinions and feedback you can give. We want to provide you with exceptional service to match our products that you love. In order to do that, we need to make sure we are all aware of the expectations, and then take action to meet them, if not exceed them. We appreciate your time, and continued partnership with AntWorks Healthcare.

  • Danny from Comprehensive Pediatrics

    Specialty: Pediatrics

    Number of employees: 51-200 employees

    December 2017

    Business Manager

    Ease-of-use
    Functionality
    Quality
    Support

    We've had a wonderful experience with this product.

    Pros

    The product's functionality, ease of use, and layout. The high level of customer service is also a plus.

    This review was submitted organically. No incentive was offered
    Review Source
  • Brandon from Brandon M. Lingenfelter, D.O., Ph.D., PLLC

    Specialty: Ob Gyn / women's health

    Number of employees: 11-50 employees

    November 2017

    User for over a year and complete disappointment

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    DO NOT RECOMMEND! Used System due to joining already established practice. Seems everyone in the area has it and has nothing great to say about it except PM Very pricey and not the most user friendly. It is incredibly click heavy. For instance, to fill out a GYN exam takes 19 clicks including 6 drop down menus. Any change to this is considered an additional service. Training on the system is sub-standard. Currently switching to a new EMR.

    Cons

    Every question asked is answered with that costs money as the first statement. Very click heavy.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

    Response: Shelby, AntWorks Healthcare

    February 2018

    Dr. Lingenfelter, Thank you for your review. We appreciate your feedback, but are disappointed that we didn't meet your expectations. You are correct that we have a large population of clients in your area and around. We have enjoyed many of those clients for more than a decade. Many of them have multiple products and services with us, including PM, EMR, RCM, and hardware that span across many different specialties. We reviewed all of the work orders associated with your EMR project. We spent just under 30 hours on the project with you and 90% of that being dedicated to the actual implementation, customization, and training of the software. The other 10% was spent installing relevant interfaces and making some additional customization to templates and output, per your requests. That is a relatively standard training outline, especially for someone that is joining an already established practice currently using our EMR so we apologize you still found our software unfitting. As far as being click-heavy, we wish this was brought to our attention so we could have worked to improve this for you. We understand that you have decided to take your practice to another PM and EMR vendor. We are certainly still open to engaging you to discuss any missteps we may have made, any expectations that we didn't meet, and any further feedback you can give. We wish you and your practice well in the future! -The AntWorks Healthcare Team

  • Tracy from Alan B. Birnkrant, M.D.

    Specialty: Ob Gyn / women's health

    Number of employees: 2-10 employees

    October 2016

    Glad we made the switch to Benchmark!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    From the very beginning of our search for a new system/software, we were impressed with Benchmark. The customer service is excellent. Our personal experience with our salesperson, Mr. Ben Weaver, was above and beyond the level of customer service that we expect as a consumer. Customer support is just as wonderful. Training was clear and simple. The system is user friendly. Our experience overall has been a pleasant one.

    Pros

    The ease of the software. Customer support is extremely helpful, knowledgeable, courteous and responds within minutes.

    Cons

    A cloud based system is great however, computers and wi-fi are not always cooperative. That being said, I would recommend purchasing computers from Benchmark if you are in need of updating those as well.

  • Dorian from Formerly with- Pulmedix

    Specialty: Pulmonology

    May 2016

    Benchmark Clinical is one of the best EHR systems I've ever used!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The product was extremely intuitive and user-friendly. What I really loved the most is the support. Benchmark has an awesome support service; timey response, courteous at all times, helpful to a fault.

    Cons

    Unfortunately I was not with the company long enough to find something that I did not like. I would have been a customer for life if possible.

  • John from Med Dive

    Specialty: Other specialty

    May 2016

    Very Satisfied EMR Customer

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Benchmark's customer service is excellent and beyond what we could have hoped for. The EHR itself is intuitive and easy to navigate.

    Cons

    The capacity to retrieve inactive patient data could be better.

  • Jaye from Sam W Huddleston IV, MD

    Specialty: Plastic & reconstructive surgery

    May 2015

    Excellent Customer Service. Superior Billing Product.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Customer service is the best part about Benchmark.

    Cons

    Nothing has stood out as an issue with the product. I am very happy.

  • Susan from Greenville Pediatrics

    Specialty: Pediatrics

    May 2015

    Great customer support. Easy system to learn.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I really like the customer support. The representatives are great to work with.

    Cons

    The product is great and easy to use; however, I think that the reporting could be improved.

  • Frances from Greenville Pediatric Services, Inc.

    Specialty: Pediatrics

    April 2015

    For a number of years, Benchmark has provided quality support

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I like the willingness of all the employees that I have dealt with to meet my needs and go the extra step.

    Cons

    My experience with Benchmark has been wonderful. There have been no real issues regarding the product or support.

  • Terri from Augusta Surgery

    Specialty: Surgery

    March 2015

    We have been very pleased with the product as well as the support!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I like the claims processing and follow up on denied claims.

    Cons

    I really can't think of anything that I dislike about Benchmark or their software.

  • Karen from Jonathan D. Allred, M.D.

    Specialty: Internal medicine

    October 2014

    Benchmark Systems Practice Management

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I like that I do not have to contact them very often. They offer a superior product, making it so that we have more time to focus on patients.

    Cons

    Everything has been positive. Can't think of a negative thing to say about our experiences.

  • Perry from Christopher S. Sewell M.D.

    Specialty: Family medicine

    October 2014

    Benchmark's a good company

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I like the product and the support staff over at Benchmark.

    Cons

    I don't have anything bad to say about the product or the company.

  • Beverly from Stein Orthopedic Associates

    Specialty: Orthopedics / sports medicine

    October 2014

    Good experience

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Benchmark is always there to meet our needs.

    Cons

    I am neutral. The company's products and services satisfy our needs.

  • Debbie from Family Doctor Clinic

    Specialty: Family medicine

    October 2014

    Timely & Quality

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I like the timeliness of the service, the fair prices for the quality of the products, and the excellent service.

    Cons

    In all honesty, I have no complaints with the product or the services.

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