Aprima EHR Software


48 reviews(3.0/5)
48 reviews(3.0/5)

Aprima EHR is designed to take advantage of mobile hardware including the Aprima Mobile smartphone app for tablets, touchscreens and smartphone devices. Aprima is suitable for physicians in primary care and more than 70 specialties with a design that adapts automatically to a physician’s workflow. The system offers EHR, PM, population health and RCM solutions.

Aprima EHR’s navigation feature presents clinically relevant findings based on presenting symptoms, diagnosis code and preferred treatments. Built on a single database, the Aprima EHR and PM systems are fully integrated. The solution features unique Replication technology to let users work from anywhere, anytime, with or without an Internet connection.

Aprima EHR allows users to choose the deployment option to suit the unique needs of their particular practice – either cloud-based or on-premise. Additionally, users can also subscribe to Aprima Financing module to manage financing needs of their medical practices.

Supported Operating System(s):
Windows 7 , Mac OS , Web browser (OS agnostic) , Windows 8 , Windows 10

48 Reviews of Aprima EHR

Showing 1 - 20 of 48

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  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    August 2018

    Electronic record of medical specialties complete.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Excellent program of support for medical personnel at the hands of technology.

    Pros

    The completeness of the program by specialties, the integration of many functions in the same program and its functionality.

    Cons

    The period that I tried it I liked a lot in its functions and until now I do not have negative aspects, it would only bring a little more speed to the system.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Brenda from NeuroCare Rehab Dallas

    Specialty: Neurology / neurosurgery

    Number of employees: 11-50 employees

    May 2018

    Customer rep. was very knowledgeable about her product.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Able to bill UBO4 and HCFA; on site training and web training; reasonable fees for a very small program

    Cons

    60 day roll out time frame was too far out for us to consider it as an option for our very small program

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Steven from Pain Clinic of Northwest Florida

    Specialty: Pain management

    Number of employees: 11-50 employees

    May 2018

    poor customer service with non-functioning system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Beyond frustrating

    Cons

    slow system, freezing up and shutting down, erasing notes before saving, unable to get someone from this company to do anything to solve the problems

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    February 2018

    Beyond Awful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Not one!

    Pros

    NONE- this is not a mistake there are no pros to this software. Pros are I can find somewhere else that does not use this software to make my job easier and not harder.

    Cons

    Lots: Poor support, poor reliability, archaic design, lack of functionality where other EMR's excel.

    Beyond bad.........

    Would never buy this product in a million years but I am stuck with it and its hurting my RVU.....
    I am contemplating leaving my practice because of this software and its poor performance, especially when I am salary plus production and this is hurting my bottom line.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Christine from Associates in Family Practice

    Number of employees: 11-50 employees

    January 2018

    Probably one of the most user friendly EHRs around

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Functionality. Improved work flow. Easy attestation for government mandated programs.

    Pros

    I really love the ease of use. The software is very intuitive. Training new staff on the EHR takes no time. All of our Providers are proficient - even the ones that don't type very well! I know a lot of medical offices hate their EHR....we are quite content.

    Cons

    My only real issue is the reports on the PM side. I wish you could customize the clinical reports a little better. The financial reports are OK.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Frederick from The Center for Neurology and Neurophysiology, PA

    Specialty: Neurology / neurosurgery

    Number of employees: 11-50 employees

    January 2018

    Not a cookie cutter product, Aprima grows with you as your needs grow.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Aprima support is great! They prioritize critical issues and address all issues to finality. They make recommendations in work flow to make the practice more efficient and to improve the overall doctor patient relationship.

    Pros

    An integrated EHR and Billing solution that can be customized to fit the work flow of your clinic. Aprima gives you the tools to follow to finality a patient's need. Our office is on the same page with every patient with our ability to annotate if needed anywhere in the process.

    Cons

    The design features are easy to apply but you do need have a knowledgeable person to make changes. You can keep it simple or modify the system to work for you rather than for it but it's not a task for a novice. You will need support from Aprima if you don't have the staff with some database knowledge to make some of the greatest features work.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Robert from RobertDTague MD PC

    Specialty: Family medicine

    Number of employees: 2-10 employees

    December 2017

    Speed of use to facilitate use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have used the system for years and lately as the info to insurers and other requirements are necessary to submit, the system slows as if the platform wasn't set up to expand into these areas initially.

    Pros

    Has templates and can repopulate w/ changes w/ease
    Has all of the codes are up-to-date and the fees are all customizable
    Use friendly

    Cons

    Hard to customize to glean certain info or graph info like "A1c's" Too much user input
    If the program has a software glitch the time to eval and fix is weeks to months
    Harder than other programs to import data

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Allen from lifeweigh

    Specialty: Surgery

    Number of employees: 2-10 employees

    December 2017

    Land of misfit EMR

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The EMR turns on and it does store data securely.
    customization is good. Hard to say other positives just looking to fill space.

    Cons

    customer service is awful.
    The system is slow and not user friendly and not quick to navigate. There has to be another EMR does not communicate with other systems. Doesnt print a user friendly H and P for hospital

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Judy, Aprima Medical Software

    January 2018

    Allen – thank you for speaking with us about your concerns. It seems your largest concern was about Direct Messaging. As you may know, we’ve worked with your office to confirm that Direct Messaging has been working for your practice and continues to work today. We would like to renew our offer to provide some additional training to help you with some of the other items that you mentioned. We’ve reached out to you several times. Please call our office to schedule this. Thanks, Judy

  • Katie from Haghighi Family & Sports Medicine P.A.

    Specialty: Family medicine

    Number of employees: 2-10 employees

    November 2017

    TOP OF THE LINE

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    My advise? Invest in the right person... someone you can trust with all securities. Invest in education form Aprima (there is a reason why each department has their own group of support experts). Finally make sure the person you chose for this job is highly driven and takes pride in the work they do.

    Pros

    I don't know where to begin.... I think that anyone who rates this system anything less than 5 stars does not know the capabilities of this EHR program. Before anyone makes up their mind about switching to another vendor please do your homework first. Step 1 require someone from the practice get extensive training on the one area that is the heart of the entire set up- *List Editor*. Call Aprima and ask for securities to this area of the system (you have to own your system in order to do this) If you know what you are doing, literally you can create your own setup/category/section/rule/security measure/capturing data for CMS program. I can go on and on what you can edit, the sky is the limit you don't have to use templates that the system comes with by the way even though you think you see all the options, most likely you are not as they are hidden behind filters that are set to default to... For example searching by (most recent- to- most frequent to- alphabetical order- to- all -1).. Imagine back roads that you don't see... like the human body all we can see is surface the outside- not the wiring on the inside- for that we would have to use some form of radiology. I highly doubt anyone who gave this system anything lower than a 5 star score has had the time to even scratch the surface of this genius system. Everything I learned, I did on my own time...hours at night I spent self-teaching and uncovering options and search table options that was available to use One by one I would get more excited with my new findings!! Our systems Captures and does all the work for us. Every day I learn something new, I am truly fascinated by this system. This is a fact because I personally set up criteria and rules that have changed our reporting to the level that has never been achieved before. The jobs and errors are easily re-set in seconds but I must say, we have never had issues with speed or any other issues for that matter that I could not quickly solve myself or have Aprima support quickly resolve for me, We can see a complicated patient with multiple chronic conditions and address each condition in less than 15 min from the point of check- in to check- out you do the math. On very rare occasion, an upgrade is due and until that is done you may have a few days of "error" messages here and there but that does NOT INTERFERE WITH workflow. Aprima support has been incredible with response time when we need them. I highly doubt this type of support is available with other programs but I am no expert and not looking for any other program & what it has to offer, simply because I know this is top of the line. Instead, I focus on customizing and molding the system to our preference to fit our practice specialty & patient’s needs. Anyone who says “There is not enough templates" is dead wrong. Check to make sure your practice is set up under the correct specialty and all the filters are available for use & if that is still not enough, you can start from scratch and build your own as you go. While charting if you don't see your option listed, search and add the category yourself from a list of options available or better yet, add _ (underscore) option and now you can type anything you wish for that category. No one said you are limited to using what is provided. In fact, there are too many options. The only obvious problem after reading all the feedback is doctors don't have a clue what this system truly offers and is capable to do. That is a STAFF problem not Aprima program issue. I suggest focusing more on investing in employees who are highly motivated and independently driven to bring success into the business. Unfortunately Doctors just don't have appropriate support within their own staff that is disciplined enough to dedicate time to learn this system. *THINK OUTSIDE THE BOX*. I am convinced in the very near future Aprima will succeed at even that issue... by providing physicians with a system that even replaces staff that we all so desperately depend on. This EHR is incredibly intelligent & anything lower than 5 star rating is simply "limited knowledge of what this system is really capable of". It only takes one determined mind to uncover the system's magic ability to not only do all the work but also to make money for the company effortlessly. My advice? Invest in the right person... someone you can trust and give them all securities. Invest in education form Aprima (there is a reason why each department has their own group of support experts). And finally make sure the person you chose for this job is highly driven and takes pride in the work they do. Only then will you discover that this system is a keeper & truly is one of a kind!

    This review was submitted organically. No incentive was offered
    Review Source
  • lucio from medicorp

    Specialty: Family medicine

    Number of employees: 51-200 employees

    October 2017

    good experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    super complete for family medicine, integrates billing with diagnosis, fax, able to send electronic prescriptions, electronic lab orders, all in one.

    Cons

    i been using Aprima for more than 4 years and I still do not know what are some figures, symbols for?, I think you should teach more how to use some functions.

    This review was submitted organically. No incentive was offered
    Review Source
  • Perla from Medicorp PA.

    Specialty: Family medicine

    Number of employees: 51-200 employees

    October 2017

    has improved.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I have been using Aprima for the past 3 years and has improved a lot since then, of course that is a good think, that they are willing to improve. This software is very complete, you can send labs, imaging orders, faxes, meds instantly. It is separated in sections that are very easy use, able to open multiple windows at the same time.

    Cons

    The diagnosis section is good, able to add icd 10 code but algorithm to search a new diagnosis is not too functional, it needs to be faster and able to find the diagnosis with synonyms.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • MEERA from Integrated Surgical Care,PA

    Specialty: Surgery

    Number of employees: 2-10 employees

    September 2017

    very bad experience. Would not recommend to anyone at all.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    No integrity or sincerity /loyalty to clients. never try to work with the client or fix the issue .Only focused on the money. I got rid of the EHR early because of their very poor customer support. At that point the CEO said that I had broken the contract and I lost all of my money

    Pros

    like NOTHINg about this product.

    Cons

    bad customer support.
    No training and very poorly informed of the product. The CEO shows up only to pick up the check

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Judy, Aprima Medical Software

    December 2017

    Aprima is very sorry to hear of your situation. It is unfortunate that the team at Integrated Surgical Care had this experience. However, we need to make it clear to our readers that your experience was not with Aprima itself, but with one of our VARs (resellers). In this particular instance, Aprima had absolutely no control over the situation. Our records indicate that your organization terminated your relationship with our VAR in December 2015, so more than two years ago. We are not sure what prompted this negative comment more than two years after the fact. Software Advice’s policy is not to fact-check reviews and they do not vouch for the accuracy of review content. Since you are responsible for the accuracy of the content you submit, and since you did not provide the appropriate context for your review, we are obligated to inform the Software Advice readers of the facts regarding your particular situation.

  • Roger from Dermatology Specialists of Atlanta

    Specialty: Dermatology

    Number of employees: 2-10 employees

    September 2017

    Practice Manager who uses Aprima every day and handles billing and EDI issues.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    As a dermatology practice, I find that Aprima is not the best EHR for our specialty. It is better for a primary care and family medicine than for any specialty. I would not select it for any specialty because I do not find it user-friendly and adaptable to the needs of our specialty particularly uploading photos.

    Pros

    - I believe Aprima having the EHR/PMS combined as one entity is a positive attribute.
    - Customer Service Reps are friendly and typically responsive.
    - The system seems reliable and without a lot of glitches.

    Cons

    - The initial learning curve takes several weeks to master and the training videos are not user-friendly.
    - There are not practical user-friendly training guides or manuals that answer the most frequently asked questions.
    - To gain a full mastery of Aprima one really needs onsite training, online training or to attend the user conference(s), which can be pricey and often not an expense or investment many practices are willing to approve.
    - Too many issues cannot be handled by the first line Customer Service Reps and a case must be created. I find this process burdensome.
    - Customer Service Reps should be cross-trained to handle a wider array of issues.
    - A lot of functions have to be turned on such as the message system instead of being functional by default.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Charles from For Women Only

    Specialty: Ob Gyn / women's health

    Number of employees: 2-10 employees

    September 2017

    Leaving Aprima

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It was a good system to learn on, but there are more user friendly systems out there.

    Pros

    The pros of Aprima are that it does what it says it can do. It is a server based system so you know your files are secure and not all over the net. Their conferences are A1. I used to look forward to going to them.

    Cons

    It is a server based system so for upgrades and other maintenance issues you have to let Techs tap into your system from elsewhere. This leaves your system open for potential hackers. Our system was hacked several times which led to our decision to leave. Also if you buy this system do not go through a vendor. It is terrible because to get anything done you have to have a middle man that knows very little about the system. So then it becomes a game of telephone and things take forever to get done.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • RACHAEL from LOWCOUNTRY FAMILY PODIATRY

    Specialty: Podiatry

    Number of employees: 2-10 employees

    August 2017

    It has its benefits and drawbacks.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    It is easy to use and does have some great features. If they could increase the speed at which you move from section to section it would be even better.

    Cons

    It runs too slow. Some of this is because of the company that hosts us, but its also the software itself. It really needs to be sped up.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • David from Neurology

    Specialty: Neurology / neurosurgery

    Number of employees: 11-50 employees

    August 2017

    Worst Nightmare

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Cons

    Poor service, "click heavy" for charting, poor templating ability, software clitches when charting are endless, wastes time with redundancy, empty promises to get things right or only partial delivery on whats promised, frustrating overall.

    This review was submitted organically. No incentive was offered
    Review Source
  • Sara from La Familia medical

    Specialty: Family medicine

    Number of employees: 2-10 employees

    August 2017

    Efficient plus more!!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very Easy to use and user friendly. Users can adapt quickly to the format and functionality of Aprima.

    Cons

    Has multiple interfaces for each physician in the office which can be a problem for the staff and nurses.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Richard from Pain Care

    Specialty: Pain management

    Number of employees: 2-10 employees

    July 2017

    6 plus years experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Not many.... customizable to your practice. You can call customer support and get a answer within a few days.

    Cons

    Slow, slow, and some days slower... Not user friendly. With each update we need to reedit the software for our needs. I would never use this program if I had to start over. To many files and hassles to change. Can't imagine why anyone would find this a first choice EMR for their practice.

  • Charnelle from FPOAMG

    Specialty: Family medicine

    Number of employees: 11-50 employees

    July 2017

    It has been very costly and inefficient.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is user friendly and has a lot of potential. The schedule is simple and easy to navigate. Could be much better.

    Cons

    Needs more template
    Should not charge for add-ons that should come with the system.
    Very slow sometimes

  • jim from plastic and reconstructive surgery, pc

    Specialty: Plastic & reconstructive surgery

    Number of employees: 2-10 employees

    May 2017

    Some features not well organized. Mediocre support, though that is probably a function of the host company. Easier than most.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Reasonably easy to learn and use, particularly in comparison to many others. Has many of the features that make all EHRs difficult, but better organized and more intuitive than most.

    Cons

    Some areas have poor organization causing significant delays, eg, lists for "point and click" not alphabetical. Difficult to scroll through the complete drug list when it is somewhat alphabetical but with many random entries scattered throughout. Some seem organized by most common, but others are quite random.

    Response: Judy , Aprima Medical Software

    May 2017

    While Aprima appreciates reviews from customers, we do not recognize this reviewer or the practice name as ever having had a relationship with Aprima. We respectfully request that you take down this review. If you feel that we have made an error, please contact us at marketing@aprima.com so that we may find you in our system.

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