Very, very satisficed.

This platform is the premier go-to choice for pharmacy prior authorizations. Medical providers (e.g. physician offices) can use it at no charge. Filling out a form is takes far less time than waiting on hold to speak with someone from the insurance company on the phone, who will wind up asking the same questions or filling out the same form. The system can often get a response instantly, or within minutes.

Some insurance companies (e.g. Georgia Medicaid) are not yet integrated with covermymeds. This is not really shortcoming for covermymeds, though. Some insurance companies need to take the initiative to become integrated.

CoverMyMeds has been a great tool and a platform that we are really happy to be using. It saves us a lot of time on our PAs, which makes everyone involved happier, especially the patient which is of utmost importance.

Usually prior authorizations (Pas) take up time that nobody has and are hassle for doctors, patients, and pharmacies. This has transformed the process from requiring paper forms, written data entry, and old school faxes to a streamlined online form. We receive the PA request almost immediately, so a lot of time is saved during the PA process. Ultimately, this helps the patient receive the meds that they need in a more timely fashion. Considering how challenging and inescapable PAs can be, platforms like CoverMyMeds are important to provide patients with the best medical care we can. Also, we love that this is a free tool and it is simple to create your own account in minutes.

The interface is a little busy and there is a lot of information on the computer screen at once. It would be nice if it were a little easier to read and navigate. Also, customer service can be tricky to get a hold of but the reps are usually really helpful once connected. There was a time when a PA was entered with an error on it and the process to fix it was quite the ordeal, so maybe if there were ways that CoverMyMeds could work on that?

It used to be very good but I will avoid using this system at all cost.

Online is it. There is not else I can really positively comment on

Now it is basically everything. Software upgrade is not an upgrade. Current customer service individuals do not know what they are doing.

This software makes it easier for healthcare workers to communicate with patient insurance and pharmacy while also making it quicker to get the medication approved and into the patients hand as quickly as possible. It cuts out phone calls and hold times.

Makes the link between medical offices/insurance/pharmacies easy to communicate and get the medication approved as quickly as possible for patients.

The only negative I have found on my 5+ years using CoverMyMeds is some of the questions they ask about a medication can be repetitive. Same question asked with different wording.

A simple web portal that allows any users to enhance their patient experience and serve as a patient advocate.

I appreciate a traceable tool that serves as a patient advocate to navigate the craziness that is the pharmaceutical situation in the US. It allows clinicians to care for patients and can be managed by one user in the office with minimal overhead.

There is delays in return of information insurer specific. There is still paperwork and appeal processes that add manual labor if the automation logic fails.