CoverMyMeds Platform

RATING:

4.0

(46)

About CoverMyMeds Platform

CoverMyMeds is a cloud-based platform that provides healthcare providers and pharmacies with tools to manage and streamline patients' journeys across the entire medical process. Using the built-in online portal, providers can facilitate PA & hub enrollment through point of medication selection. CoverMyMeds enables providers to complete, submit and track PA requests with the click of a button. It also provides access to reporting tools that can identify trends or gaps in workflows and streamline the process for patients, health care providers and pharmacies. With the application, patients can receive a better overview of medication costs and receive affordability assistance via copay programs, medication alternatives and more.

CoverMyMeds Platform Pricing

Contact CoverMyMeds for pricing details.

Free trial: 

Not Available

Free version: 

Available

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CoverMyMeds Platform Reviews

Overall Rating

4.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

3.5

Value for money

4

Functionality

4

Most Helpful Reviews for CoverMyMeds Platform

1 - 5 of 46 Reviews

User Profile

Frank

Verified reviewer

Mental Health Care, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Very smooth, and free for medical providers.

Very, very satisficed.

PROS

This platform is the premier go-to choice for pharmacy prior authorizations. Medical providers (e.g. physician offices) can use it at no charge. Filling out a form is takes far less time than waiting on hold to speak with someone from the insurance company on the phone, who will wind up asking the same questions or filling out the same form. The system can often get a response instantly, or within minutes.

CONS

Some insurance companies (e.g. Georgia Medicaid) are not yet integrated with covermymeds. This is not really shortcoming for covermymeds, though. Some insurance companies need to take the initiative to become integrated.

Lauren

Medical Practice, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Makes PAs easier to complete and processed more quickly!

CoverMyMeds has been a great tool and a platform that we are really happy to be using. It saves us a lot of time on our PAs, which makes everyone involved happier, especially the patient which is of utmost importance.

PROS

Usually prior authorizations (Pas) take up time that nobody has and are hassle for doctors, patients, and pharmacies. This has transformed the process from requiring paper forms, written data entry, and old school faxes to a streamlined online form. We receive the PA request almost immediately, so a lot of time is saved during the PA process. Ultimately, this helps the patient receive the meds that they need in a more timely fashion. Considering how challenging and inescapable PAs can be, platforms like CoverMyMeds are important to provide patients with the best medical care we can. Also, we love that this is a free tool and it is simple to create your own account in minutes.

CONS

The interface is a little busy and there is a lot of information on the computer screen at once. It would be nice if it were a little easier to read and navigate. Also, customer service can be tricky to get a hold of but the reps are usually really helpful once connected. There was a time when a PA was entered with an error on it and the process to fix it was quite the ordeal, so maybe if there were ways that CoverMyMeds could work on that?

Jenna

Hospital & Health Care, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed February 2024

Web Portal is useless now

Not worth the headache, call your requests in

PROS

This used to be one of the best platforms to submit authorizations on, now it is useless and you are not able to complete the process

CONS

We are no longer able to complete our requests on this platform. Every single request comes back with various errors and provider support has no answers

Taylor

Medical Practice, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2022

CoverMyMeds Review

This software makes it easier for healthcare workers to communicate with patient insurance and pharmacy while also making it quicker to get the medication approved and into the patients hand as quickly as possible. It cuts out phone calls and hold times.

PROS

Makes the link between medical offices/insurance/pharmacies easy to communicate and get the medication approved as quickly as possible for patients.

CONS

The only negative I have found on my 5+ years using CoverMyMeds is some of the questions they ask about a medication can be repetitive. Same question asked with different wording.

User Profile

Kit Yue

Verified reviewer

Mental Health Care, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2019

Great product but needs updating

PROS

It is a free product that helps physicians manage the ever-increasing number of inane medication prior authorizations.

CONS

In Massachusetts we are now having to use a Standardized State Form for many of the insurances, and CoverMyMeds has not updated their software to make this form available. Although it shows up as the correct form, when you click on it, you get one associated with the pharmacy-benefits manager, which is the one from last year. I have chatted twice with their help desk, with no update to the website.