DrChrono vs Qualifacts CareLogic

RATING:

4.0

(477)

DrChrono has 477 reviews and a rating of 4 / 5 stars vs Qualifacts CareLogic which has 350 reviews and a rating of 3.86 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.0 (477)
3.9 (350)
Ease-of-Use
4 / 5
4 / 5
Value for Money
4 / 5
3.5 / 5
Customer Support
3.5 / 5
3.5 / 5
Functionality
4 / 5
3.5 / 5
Last Review Written
February 7, 2024
April 26, 2023
Pros/Cons
  • Pros

  • I don’t have to have computers in every room. The program is easy to use, customizable and when I need help it’s quick.
  • It's easy to use, easy to upload information, easy to find things again. Especially like things like flags, and the ability to easily see things like insurance cards.
  • Cons

  • There is downtime that slows or stops practice up to 15 minutes every 3-12 weeks, which is awful. Support is not readily available as it used to be.
  • Unable to process credit card payments. Customer service is poor.
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  • Pros

  • Most of all, I like the fact that Qualifacts Support is always ready to help you out and give you guidance for any questions or issues that you face.
  • Ability to customize the product/forms, general ease of use is pretty good.
  • Cons

  • Biling is difficult, reporting is a little slow and often reports have to be combined to get accurate information.
  • It could also have more detailed reports for revenue reporting. Need services to be able to be broken down into further details and more options.
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Pricing Range
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Product Demo
Product Screenshot
Product Screenshot
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2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos