Qualifacts CareLogic Software


CareLogic Enterprise by Qualifacts Systems is an integrated suite of electronic health records (EHR), billing, and scheduling applications designed specifically for behavioral healthcare organizations with 20 or more users. The system is web-based and requires no software or hardware to purchase or maintain. It is used by behavioral health and human services organizations whose goals are to improve the quality of patient care, streamline administrative tasks, improve collections, and increase efficiency.

CareLogic is designed primarily for organizations with 20 or more employees. The program is used by a wide variety of organizations within the mental/behavioral health specialty including psychiatry, psychology, therapy, counseling, substance abuse, and others. It also supports outpatient, community, residential, and inpatient settings. CareLogic has been 2011/2012 ONC-ATCB certified for organizations that want to qualify for federal stimulus payments.

CareLogic is available as a standalone EHR system for organizations who do not require billing or scheduling, or it can be used as a complete EHR and practice management suite. It requires low upfront costs and can be implemented very quickly relative to traditional enterprise systems. It is paid for on a monthly basis with automatically deployed upgrades.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Web browser (OS agnostic) , Windows 2000

164 Reviews of Qualifacts CareLogic Enterprise

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  • August 2018

    So, so

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    IT support and quick response. Usually when he system is down ( which is more often than I wish ) they quickly let us know and work on fixing the problem.

    Cons

    1. Spaces with 100 words limit is usually not ebough to describe human behavior or respones.
    2. The Carelogic system needs to incorporate the residents room number ( something that we can update) visible in the schedule. That would make a big difference in the time planning our day.
    3. Reduce the frequency of system failing.

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Sharon from Allwell Behavioral Health

    Specialty: Mental & behavioral health

    Number of employees: 51-200 employees

    June 2018

    Experience with Carelogic software at three community mental health practices.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Fairly intuitive to use once you are acquainted with it.
    Ability to filter information by type of service and dates of service
    Fair compatibility with Dr First prescribing program
    Ability order labs
    Ability to upload outside records in document file.
    Ability to modify forms to meet agency needs
    Ability to integrate some billing coding into the charting

    Cons

    Does not automatically patch historical information in record forward for new notes. Especially things which would change like family of origin information

    Internal messaging system in the record does not have a way to attach communications to the patients records. So if a nurse messaged me and I gave a “verbal” order there is no way to locate this and not part of permenant record for patient unless the nurse chooses to make the extra effort to copy and paste into a nonbillabile note.

    So issues still exist with communication between Dr First and Carelogic. Some medications don’t show up in Carelogic and you have to open Dr First to check medication history to confirm what was prescribed.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Karen from Samaritan Behavioral Health, Inc.

    Number of employees: 201-500 employees

    June 2018

    Overall I have had a great experience with Carelogic

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We were able to get an EHR system and a system that actually works. Our last system slowly stopped working.

    Pros

    I like that it is an EHR and the Support Team is awesome. When I have a question, they get back to me quickly. I like that they are always improving the system.
    I also like that we can bring on affiliates to our platforms.

    Cons

    Sometimes it can be complex. You really need to understand what you are doing when in Carelogic. I would also like to see Carelogic produce something for medical billing.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Luana from Columbia River Mental Health

    June 2018

    Very straight forward product, like that we can create our own documents

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that we can create our own documentation. Very straight forward, it is like using an app. system has been reliable for the most part.

    Cons

    I know from our clinician standpoint they would like auto save when in documents. Having a pop-up when client's are checked in. I wish you had a working area which you could return to if having to look at something else. I would like to have a little more edit capabilities such as editing our own dates on error dates, I would like a better POE for clients that are already open but admitting into another program. Transfers are very confusing, would like it not to automatically kick out primary staff, having one primary staff by program would be beneficial. Diagnosis page, wish we could identify SUD and MH.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Linda from Lifeline

    June 2018

    Live with Carelogic since August 2017

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The transition from paper to EHR records. They made the process streamlined and guided us all the way

    Cons

    Too soon to have any cons. We are really pleased with the product. We don't have anything to compare it since we transitioned from paper

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Amanda from Options Counseling and Family Services

    June 2018

    Fast, Reliable

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I deeply appreciate the configurations available. This allows customers to customize the system to meet their specific needs. Qualifacts commitment to their customers is top-notch.

    Cons

    New features are slow to roll out. They must continue to fully test new features before deploying them w/in the CareLogic system for customers use.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • De Anna from Options and previously ShelterCare

    June 2018

    As a system administrator I find the system easy to setup and make changes.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Flexibility in configuration, ability to only implement functionality that your organization needs. Ease of implementing new organizations and programs.

    Cons

    New releases not working correctly out of the box. Not knowing what I don't know. It would be cool to have a map like one would have a map of their network infrastructure.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Steven from Bleuler Psychotherapy Center

    Number of employees: 51-200 employees

    June 2018

    Clinical interface works great for clinical staff. Ongoinsupport model leaves a lot to be desired.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Maximizing revenue

    Pros

    Ease of changing clinical forms. Ease of searching for clients and staff. Scheduling and finding availability for appointments. IMPACT library and potential.

    Cons

    The business model that goes from on site implementation to distance based support primarily through tickets and pushing out or new products. While the price point is low for organizations; Qualifacts should truly consider a regional manager or regional support model. THis would be more than holding regional user group meetings. This would involve an RM making calls to clients to discuss their needs and new products and roll outs and then checking in the system to make sure things are optimized.. At least quarterly visits as well for a day. Please consider this. Customer service and true engagement is where its at. We spoke a lot about patient engagement this conference but the Qualifacts model is not one of continued client engagement. I know many think it is as it has awesome components and community spaces but truly having a go to person for the region who checks in and cares is the way to do it. Anyway, we are working hard to translate all of the awesome features to our practice. Well done conference.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    June 2018

    It has been a good experience. A little slow sometimes with problems but overall a good product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Keeping good records for clients and for Corporate offices

    Pros

    Great clinically captures information needed most for clinicians . The workflows for clinicians is simpler then in other programs I have used.

    Cons

    Some of the processes seems unnecessary and could be more workflow efficient. Some functionalities could be easier for staff to maneuver through. It could also have more detailed reports for revenue reporting. Need services to be able to be broken down into further details and more options

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Heather from Zumbro Valley health Center

    Number of employees: 51-200 employees

    June 2018

    My experience with Carelogic is very good. i feel like I learn new features and functions weekly.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of billing, most always up and running, connecting with other areas in our agency and how they use the software.

    Pros

    What i like most is the different ways Carelogic can be used to maximize production in all departments and programs.

    Cons

    What I like least is not knowing what capability the software has, if it is a configurations, or if it's something I can figure out on my own.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Rashena from Center for Family Development

    June 2018

    I'm enjoying learning the software from a Sys Admin perspective

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    So far, it has been really easy to navigate and learn in my new role. Even in my previous role as Office Manager/Front Desk, it was very user friendly.

    Cons

    I don't like when there are outages, but i imagine no one does! Appreciate they're communication and keeping us in the loop.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ronnie from BHcare, Inc.

    Number of employees: 201-500 employees

    June 2018

    Great for direct service staff...a bit challenging getting data out (Pentaho lacks)

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Improvement in clinical workflow, Billing is accurate and easy to use.

    Pros

    Configurable forms with business rules are very easy to use. Clinical decision rules can greatly enhance clinical workflow. Direct service staff love the ease of use. A major Pro of Carelogic is the staff. ..always willing to help out and go beyond.

    Cons

    Report writing, getting outcomes out of the system, no access to create our own views. Canned reports lack information needed, especially many forms do not total. Would like to see a set of basic outcomes needed by most organizations built into Carelogic. The support platform is frustrating and I am glad to see it's being revamped

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Dennis from AspireBHDD

    June 2018

    We had a bizarre implementation however the overall outcome of the software has been pleasant

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    customization gives me the ability to create agency specific workflows. This allows for systematic development across many programs

    Cons

    Configurable forms should be develop to allow more logic. Additionally, I would love to have the ability to import service documents into other modules/service document as hyperlinks or via business rules

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jennifer from SCADD

    June 2018

    User friendly and highly configurable

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It is easy to use and works the way our agency works. There has been minimal changes to our workflows and most users find it easy to navigate.

    Pros

    I can design my own forms. The new treatment plan is fantastic. It is easy to navigate. I also find it valuable that a single episode of care can include multiple programs and integrated documents that better reflect the client's overall care.

    Cons

    It is a huge disadvantage that the assessment will not copy forward between episodes of care or even different users. Our clients often are admitted and dischagred multiple times in the same year- for example multiple detox stays- and the information is the same. It would be fantastic if the previous assessment populated the current assessment so all the clinician had to do was update it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Sue from Bridgeway Recovery Services

    June 2018

    Overall great product for billing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of claim processing, batching and submitting claims. Payment posting and reconciling payments are easy. The ability to submit claims electronically and receive them back electronically was a great feature coming from a system that was all manual.

    Cons

    Carelogic statements are not very helpful. We would like to be able to run the claim engine our selves. After our go live it would have been helpful to have review of how our billing was set up to see if we were utilizing Carelogic in the best way possible and all of its functionality.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Shawana from Psychotherapeutic Services Inc

    June 2018

    This is my 2nd year at the conference. I must say I have learned a lot in the past few days

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The different reports I can use to help me track the revenue and cash flow.
    I alos like the fact that billing rules can help with doing notes and cause less problems.

    Cons

    I want to learn how to do configurations. It's a little hard because the system Admin we have did not give us all the tools we can use to activity use the program.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Tracie from Tillamook Family Counseling Center

    Number of employees: 51-200 employees

    June 2018

    great support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is highly configurable and the company provides great customer service. They provide a variety of options for training staff on the community site through the C3 conference and also admin training sessions held in nashville

    Cons

    There software bogs down during peak usage times. Our clinicians often are required to wait for documents or are kicked out of their session.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Victoria from Community Access Unlimited

    June 2018

    overall after proper training, everything I've needed has been able to be produced in carelogic

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Instant reports on daily claims

    Pros

    all billing is made easier since there is only one location to find it, when it comes to billing out and posting payments

    Cons

    denial reason must be manually entered from ERA file. So its a few more steps to get those denials worked on.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Lisa from CMHA

    Number of employees: 201-500 employees

    June 2018

    Carelogic is user-friendly for all levels of staff.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    we are able to serve our clients better and integrate outcomes within their records, bill electronically, report to funders, collect data for MIPS, state reporting and use reports to educate our managers and staff.

    Pros

    l like to ease of use for staff to schedule clients and document in records and billing out for services. There are some nice options for face sheet, medications is pretty easy to use. Entry of client information is easy to do. I

    Cons

    Carelogic has taken a long time to improve the treatment plan and it should be more configurable and report view is not easy to read. Lab functionality does not pull in client informaiton from Carelogic (Insurance, Diagnosis) and staff have to double enter information every time order a lab. Qualifacts needs to have ability to merge clients as we have many duplicate and there is no way to combine them. we are unable to delete test clients. We also need a password reset function, Reporting is complicated for end users and need easier way for managers to pull reports,

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Paulet from JEVS

    June 2018

    I have been using Carelogic for 6+ years in2 differnt Org. It as made lives easier for staff.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The capability to use the configurable forms and also the capability to make your own configurable forms.

    Cons

    Reporting need to be more user friendly, not only for administrator but for line staff.
    Need the canned Report to be in excel format.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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