CareLogic Enterprise by Qualifacts Systems is an integrated suite of electronic health records (EHR), billing, and scheduling applications designed specifically for behavioral healthcare organizations with 20 or more users. The system is web-based and requires no software or hardware to purchase or maintain. It is used by behavioral health and human services organizations whose goals are to improve the quality of patient care, streamline administrative tasks, improve collections, and increase efficiency.

CareLogic is designed primarily for organizations with 20 or more employees. The program is used by a wide variety of organizations within the mental/behavioral health specialty including psychiatry, psychology, therapy, counseling, substance abuse, and others. It also supports outpatient, community, residential, and inpatient settings. CareLogic has been 2011/2012 ONC-ATCB certified for organizations that want to qualify for federal stimulus payments.

CareLogic is available as a standalone EHR system for organizations who do not require billing or scheduling, or it can be used as a complete EHR and practice management suite. It requires low upfront costs and can be implemented very quickly relative to traditional enterprise systems. It is paid for on a monthly basis with automatically deployed upgrades.



166 Reviews of Qualifacts CareLogic Enterprise

Overall rating

4.0 / 5 stars

Showing 1 - 20 of 166 reviews

November 2018

Cassandra from West Bergen Mental Healthcare

Company Size: 51-200 employees

Review Source


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

November 2018

Worst EMR software ever encountered

Think twice about having anything to do with this program. It will cause nothing but problems unless you have a full-time SQL programmer on your payroll that does nothing else try to write reports against a poorly designed data structure, along with a full-time staff to do nothing but correct and try to correct the multitude of errors caused by this convoluted system.

Pros

Nothing. Don't be fooled. It's terrible software written on an unstable platform. Over time, they have cobbled this database into a maze of impossible tables and fields with no common keys.

Cons

Impossible report navigation, antiquated form builds, impossible to make changes to forms without major rework, add-ons such as HealthVault and UpDoxx are second-rate with no direct link for uploading patient documents to meet MACRA MIPS requirements easily. Too much time spent trying to understand the multiple manuals and daily notices of implementations. CareLogic proprietary forms cannot be used in combination with configurable forms. Support portal is a joke - Anything sent to Tier 3 (I suppose that's their software engineers) can take months to address and correct.

October 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

3 of 5

Functionality

4 of 5

October 2018

Carelogic experience

Used it as a therapist working for a agency.

Pros

Was pretty straight forward. Navigatable.

Cons

Snagged often, problems often, customer service was somewhat dependent on the day

September 2018

Sharon from Allwell Behavioral Health

Company Size: 501-1,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

September 2018

Qualifacts review of Carelogic software

Pros

Access to records
So logical layout of information
Ability to customize some to practice setting
Ability to link billing with clinical records

Cons

When software crashes or reboots nothing is auto saved
The internal messaging system which is HIPPA compliant does not have way to easily integrate into the patients clinical record

September 2018

Todd from EMERGE MInistries

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

1 of 5

September 2018

Carelogic

Bad

Pros

The software makes completeing the case notes easy

Cons

Everything. It lacks is basic reporting. It requires this thing called Pentaho in order to do any reporting.
It lacks in ease of changing things on the billing end.
Cannot set the system up to perform tasks overnight.
Support takes way tooo long to submit tickets and get answers

August 2018

Anonymous

Review Source: GetApp


Ease-of-use

3 of 5

Functionality

3 of 5

August 2018

So, so

Pros

IT support and quick response. Usually when he system is down ( which is more often than I wish ) they quickly let us know and work on fixing the problem.

Cons

1. Spaces with 100 words limit is usually not ebough to describe human behavior or respones.
2. The Carelogic system needs to incorporate the residents room number ( something that we can update) visible in the schedule. That would make a big difference in the time planning our day.
3. Reduce the frequency of system failing.

June 2018

Karen from Samaritan Behavioral Health, Inc.

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

Overall I have had a great experience with Carelogic

We were able to get an EHR system and a system that actually works. Our last system slowly stopped working.

Pros

I like that it is an EHR and the Support Team is awesome. When I have a question, they get back to me quickly. I like that they are always improving the system.
I also like that we can bring on affiliates to our platforms.

Cons

Sometimes it can be complex. You really need to understand what you are doing when in Carelogic. I would also like to see Carelogic produce something for medical billing.

June 2018

Luana from Columbia River Mental Health

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

June 2018

Very straight forward product, like that we can create our own documents

Pros

I like that we can create our own documentation. Very straight forward, it is like using an app. system has been reliable for the most part.

Cons

I know from our clinician standpoint they would like auto save when in documents. Having a pop-up when client's are checked in. I wish you had a working area which you could return to if having to look at something else. I would like to have a little more edit capabilities such as editing our own dates on error dates, I would like a better POE for clients that are already open but admitting into another program. Transfers are very confusing, would like it not to automatically kick out primary staff, having one primary staff by program would be beneficial. Diagnosis page, wish we could identify SUD and MH.

June 2018

Linda from Lifeline

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2018

Live with Carelogic since August 2017

Pros

The transition from paper to EHR records. They made the process streamlined and guided us all the way

Cons

Too soon to have any cons. We are really pleased with the product. We don't have anything to compare it since we transitioned from paper

June 2018

Amanda from Options Counseling and Family Services

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2018

Fast, Reliable

Pros

I deeply appreciate the configurations available. This allows customers to customize the system to meet their specific needs. Qualifacts commitment to their customers is top-notch.

Cons

New features are slow to roll out. They must continue to fully test new features before deploying them w/in the CareLogic system for customers use.

June 2018

De Anna from Options and previously ShelterCare

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

As a system administrator I find the system easy to setup and make changes.

Pros

Flexibility in configuration, ability to only implement functionality that your organization needs. Ease of implementing new organizations and programs.

Cons

New releases not working correctly out of the box. Not knowing what I don't know. It would be cool to have a map like one would have a map of their network infrastructure.

June 2018

Steven from Bleuler Psychotherapy Center

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

3 of 5

June 2018

Clinical interface works great for clinical staff. Ongoinsupport model leaves a lot to be desired.

Maximizing revenue

Pros

Ease of changing clinical forms. Ease of searching for clients and staff. Scheduling and finding availability for appointments. IMPACT library and potential.

Cons

The business model that goes from on site implementation to distance based support primarily through tickets and pushing out or new products. While the price point is low for organizations; Qualifacts should truly consider a regional manager or regional support model. THis would be more than holding regional user group meetings. This would involve an RM making calls to clients to discuss their needs and new products and roll outs and then checking in the system to make sure things are optimized.. At least quarterly visits as well for a day. Please consider this. Customer service and true engagement is where its at. We spoke a lot about patient engagement this conference but the Qualifacts model is not one of continued client engagement. I know many think it is as it has awesome components and community spaces but truly having a go to person for the region who checks in and cares is the way to do it. Anyway, we are working hard to translate all of the awesome features to our practice. Well done conference.

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

June 2018

It has been a good experience. A little slow sometimes with problems but overall a good product

Keeping good records for clients and for Corporate offices

Pros

Great clinically captures information needed most for clinicians . The workflows for clinicians is simpler then in other programs I have used.

Cons

Some of the processes seems unnecessary and could be more workflow efficient. Some functionalities could be easier for staff to maneuver through. It could also have more detailed reports for revenue reporting. Need services to be able to be broken down into further details and more options

June 2018

Heather from Zumbro Valley health Center

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

June 2018

My experience with Carelogic is very good. i feel like I learn new features and functions weekly.

Ease of billing, most always up and running, connecting with other areas in our agency and how they use the software.

Pros

What i like most is the different ways Carelogic can be used to maximize production in all departments and programs.

Cons

What I like least is not knowing what capability the software has, if it is a configurations, or if it's something I can figure out on my own.

June 2018

Rashena from Center for Family Development

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

I'm enjoying learning the software from a Sys Admin perspective

Pros

So far, it has been really easy to navigate and learn in my new role. Even in my previous role as Office Manager/Front Desk, it was very user friendly.

Cons

I don't like when there are outages, but i imagine no one does! Appreciate they're communication and keeping us in the loop.

June 2018

Ronnie from BHcare, Inc.

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2018

Great for direct service staff...a bit challenging getting data out (Pentaho lacks)

Improvement in clinical workflow, Billing is accurate and easy to use.

Pros

Configurable forms with business rules are very easy to use. Clinical decision rules can greatly enhance clinical workflow. Direct service staff love the ease of use. A major Pro of Carelogic is the staff. ..always willing to help out and go beyond.

Cons

Report writing, getting outcomes out of the system, no access to create our own views. Canned reports lack information needed, especially many forms do not total. Would like to see a set of basic outcomes needed by most organizations built into Carelogic. The support platform is frustrating and I am glad to see it's being revamped

June 2018

Dennis from AspireBHDD

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

June 2018

We had a bizarre implementation however the overall outcome of the software has been pleasant

Pros

customization gives me the ability to create agency specific workflows. This allows for systematic development across many programs

Cons

Configurable forms should be develop to allow more logic. Additionally, I would love to have the ability to import service documents into other modules/service document as hyperlinks or via business rules

June 2018

Jennifer from SCADD

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2018

User friendly and highly configurable

It is easy to use and works the way our agency works. There has been minimal changes to our workflows and most users find it easy to navigate.

Pros

I can design my own forms. The new treatment plan is fantastic. It is easy to navigate. I also find it valuable that a single episode of care can include multiple programs and integrated documents that better reflect the client's overall care.

Cons

It is a huge disadvantage that the assessment will not copy forward between episodes of care or even different users. Our clients often are admitted and dischagred multiple times in the same year- for example multiple detox stays- and the information is the same. It would be fantastic if the previous assessment populated the current assessment so all the clinician had to do was update it.

June 2018

Sue from Bridgeway Recovery Services

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2018

Overall great product for billing

Pros

Ease of claim processing, batching and submitting claims. Payment posting and reconciling payments are easy. The ability to submit claims electronically and receive them back electronically was a great feature coming from a system that was all manual.

Cons

Carelogic statements are not very helpful. We would like to be able to run the claim engine our selves. After our go live it would have been helpful to have review of how our billing was set up to see if we were utilizing Carelogic in the best way possible and all of its functionality.

June 2018

Shawana from Psychotherapeutic Services Inc

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

This is my 2nd year at the conference. I must say I have learned a lot in the past few days

Pros

The different reports I can use to help me track the revenue and cash flow.
I alos like the fact that billing rules can help with doing notes and cause less problems.

Cons

I want to learn how to do configurations. It's a little hard because the system Admin we have did not give us all the tools we can use to activity use the program.

June 2018

Tracie from Tillamook Family Counseling Center

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

great support

Pros

It is highly configurable and the company provides great customer service. They provide a variety of options for training staff on the community site through the C3 conference and also admin training sessions held in nashville

Cons

There software bogs down during peak usage times. Our clinicians often are required to wait for documents or are kicked out of their session.