---
title: "CareLogic EHR by Qualifacts Software Reviews, Demo & Pricing - 2026"
description: "Review of CareLogic EHR by Qualifacts Software: system overview, features, price and cost information. Get free demos and compare to similar programs."
source_url: "https://www.softwareadvice.com/medical/qualifacts-systems-carelogic-enterprise-profile/"
page_type: "product"
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---

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CareLogic EHR by Qualifacts

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Overview

[Reviews](https://www.softwareadvice.com/medical/qualifacts-systems-carelogic-enterprise-profile/reviews/)[Alternatives](https://www.softwareadvice.com/medical/qualifacts-systems-carelogic-enterprise-profile/alternatives/)

# CareLogic EHR by Qualifacts Review

Custom quote 1 plan

Wondering if CareLogic EHR by Qualifacts is right for your practice?

Our Mental Health EHR Software selection experts can help you in 15 minutes or less.

On this page

-   Overview
    
-   User Interface
    
-   Popular Alternatives
    
-   Pros and Cons
    
-   Pricing and Plans
    
-   Features
    
-   User Reviews
    
-   Popular Comparisons
    

## Overview

CareLogic EHR by Qualifacts

3.9

[(356)](https://www.softwareadvice.com/medical/qualifacts-systems-carelogic-enterprise-profile/reviews/)

Pricing

Pricing available upon request

### About CareLogic EHR by Qualifacts

The CareLogic EHR by Qualifacts is a comprehensive and intuitive web-based Electronic Health Record (EHR) designed exclusively for behavioral health and human services. CareLogic helps agencies achieve operational efficiency, improve client outcomes, enhance revenue cycle management, and achieve interoperability goals. It is engineered to meet the intricate needs of enterprise-level organizations, multi-location or multi-state facilities, Autism/IDD agencies, SUD treatment, and is particularly adept at supporting CCBHCs. It also supports community care and virtual care settings with mobile accessibility and an integrated patient portal.

CareLogic is an easy-to-use system, renowned for its comprehensive suite of clinical, administrative, and financial functionalities. This ensures every aspect of client care is interconnected, reducing redundancies and improving efficiency. CareLogic has enabled optimal care with operational ease for over 20 years, providing functionality for intake, scheduling, treatment planning, documentation, alerts, progress notes, ePrescribing, billing, analytics, reporting, outcome tracking, and business intelligence.

CareLogic enhances clinical operations...

management and the user experience with its intuitive design and minimal click user experience. The flexible clinical workflows, custom service documents, and form builder capabilities, combined with clinical decision support tools, and a library of evidence-based clinical assessments, enable quality services and outcomes. With advanced outcome instruments, clinicians can measure changes overtime and see real‐time data on client progress with visual clinical indicators, population health management reports and standard outcomes reports. Reduce potential errors and ensure medication adherence with electronic prescribing and medication management. The Electronic Visit Verification module gathers required data elements and transports them to the data aggregator. The EHR is highly configurable, allowing agencies to tailor the system to their unique workflows with self-service capabilities and update processes as needs or regulations change, with the need for IT intervention. This flexibility extends to the reporting capabilities, allowing agencies to configure ad-hoc reports, outcome tracking, and real-time dashboards to demonstrate performance and make data-driven decisions. CareLogic supports financial operations through integrated revenue cycle management, helping agencies navigate special state requirements, generate clean claims, and meet the needs of value-based reimbursement. It includes insurance eligibility verification, claim scrubbing, and a rules-driven validation engine with ongoing alerts about services that need completion before claim submission. Claim validation reduces errors, and accelerates revenue collection for billable services, leading to customers to experience an adjusted collections rate 4% higher than industry averages. CareLogic ensures adherence to laws and incentive programs, including HIPAA, 42CFR Part 2, Promoting Interoperability, Quality Payment Program (MIPS or APM), and state-specific reporting. State-specific reporting services include report maintenance, state updates, data submission support, and guidance on best practices. The EHR's interoperability enables seamless data exchange with other systems, hospitals, labs, pharmacies, and HIEs. CareLogic utilizes cutting-edge hosting facilities that surpass industry benchmarks, securely hosted on managed and continuously supervised servers, adhering rigorously to security and compliance protocols. This encompasses persistent SSL encryption, ONC certifications, and SOC 2 Type I and II certificates. For enhanced security, CareLogic offers two-factor authentication and Single Sign-On. The streamlined implementation process typically takes less than six months, and robust customer support ensures that agencies can maximize the use of their EHR.

Do you work for CareLogic EHR by Qualifacts? [Manage this product listing](https://www.g2.com/products/carelogic-by-qualifacts/claim_requests/new?auto=true)

Wondering if CareLogic EHR by Qualifacts is right for your practice?

Our Mental Health EHR Software selection experts can help you in 15 minutes or less.

## CareLogic EHR by Qualifacts User Interface

## Popular CareLogic EHR by Qualifacts Alternatives

Main Product

CareLogic EHR by Qualifacts

3.9

[(356)](https://www.softwareadvice.com/medical/qualifacts-systems-carelogic-enterprise-profile/reviews/)

Ratings Breakdown

-   3.77Ease of use
-   3.68Value for money
-   3.60Customer support
-   3.57Functionality

Pricing

Available upon request

Get Price

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[Carepatron](https://www.softwareadvice.com/medical/care-patron-profile/)

4.4

[(860)](https://www.softwareadvice.com/medical/care-patron-profile/reviews/)

Ratings Breakdown

-   4.50Ease of use
-   4.55Value for money
-   4.48Customer support
-   4.25Functionality

Pricing

Starting at $23.00 per month

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[EHRYourWay](https://www.softwareadvice.com/medical/ehryourway-profile/)

4.9

[(529)](https://www.softwareadvice.com/medical/ehryourway-profile/reviews/)

Ratings Breakdown

-   4.83Ease of use
-   4.85Value for money
-   4.86Customer support
-   4.82Functionality

Pricing

Available upon request

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4.4

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Ratings Breakdown

-   4.30Ease of use
-   4.24Value for money
-   4.38Customer support
-   4.12Functionality

Pricing

Starting at $29.00 per month

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[Alleva](https://www.softwareadvice.com/medical/alleva-profile/)

4.5

[(283)](https://www.softwareadvice.com/medical/alleva-profile/reviews/)

Ratings Breakdown

-   4.50Ease of use
-   4.51Value for money
-   4.53Customer support
-   4.41Functionality

Pricing

Available upon request

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Ratings Breakdown

-   4.39Ease of use
-   4.30Value for money
-   4.38Customer support
-   4.34Functionality

Pricing

Starting at $49.00 per month

Get Price

## CareLogic EHR by Qualifacts Pros and Cons

We analyzed 356 verified reviews for CareLogic EHR by Qualifacts to find out what actual users really think.

Select to learn more

Responsive And Engaged Support

Qualifacts CareLogic offers responsive customer support with knowledgeable representatives and multiple ways to get help. Users benefit from a strong peer community, timely assistance, and a dedicated focus on customer satisfaction. Support is accessible through calls, portals, and user groups, making issue resolution straightforward.

Customizable And Efficient Documentation

CareLogic streamlines clinical documentation with customizable templates, batch entry, and electronic signatures. Staff find it easy to create, review, and manage documents, improving accuracy and compliance. The platform helps agencies organize records and reduce time spent on paperwork, supporting better workflows.

Collaborative And Guided Onboarding

The implementation process with CareLogic is collaborative and well-supported. Users highlight helpful onboarding, engaged management, and a strong user community. Training, conferences, and guided setup make it easier for teams to learn workflows and configure the system to fit organizational needs.

Slow And Limited Reporting Features

Reporting functions in CareLogic are slow, limited, and not user-friendly. Users struggle with custom report creation, outdated tools, and unreliable output. Many find it hard to generate needed reports quickly, often requiring workarounds or outside help to meet organizational and compliance needs.

Complex And Unreliable Billing Tools

Billing and reporting in CareLogic are often described as tedious and difficult to set up. Users face challenges with inaccurate reports, manual processes, and limited customization. The billing system lacks flexibility, making troubleshooting and managing payments time-consuming and frustrating.

Steep Learning Curve For Users

CareLogic is frequently noted as not intuitive or user-friendly. New users find it difficult to learn, navigate, and operate the system. The interface feels clunky and basic, with many reporting confusion and frustration when trying to locate information or perform tasks.

## CareLogic EHR by Qualifacts Pricing and Plans

CareLogic EHR by Qualifacts has one plan. Core EHR is custom-priced.

Core EHR

Custom Quote Available

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

### How does CareLogic EHR by Qualifacts pricing compare to alternatives?

Explore how CareLogic EHR by Qualifacts's pricing and plan options compare with top alternatives below.

| Product | Starting price | Free trial | Free version | Value for Money |
| --- | --- | --- | --- | --- |
| CareLogic EHR by Qualifacts3.9[(356)](https://www.softwareadvice.com/medical/qualifacts-systems-carelogic-enterprise-profile/reviews/) | Pricing available upon request | Not available | Not available | 3.7 |
| [Carepatron](https://www.softwareadvice.com/medical/care-patron-profile/)4.4[(860)](https://www.softwareadvice.com/medical/care-patron-profile/reviews/) | $23.00 /user/mo | Available | Available | 4.5 |
| [EHRYourWay](https://www.softwareadvice.com/medical/ehryourway-profile/)4.9[(529)](https://www.softwareadvice.com/medical/ehryourway-profile/reviews/) | Pricing available upon request | Not available | Not available | 4.8 |
| [TheraNest](https://www.softwareadvice.com/medical/theranest-profile/)4.4[(1,056)](https://www.softwareadvice.com/medical/theranest-profile/reviews/) | $29.00 /user/mo | Available | Not available | 4.2 |
| [Alleva](https://www.softwareadvice.com/medical/alleva-profile/)4.5[(283)](https://www.softwareadvice.com/medical/alleva-profile/reviews/) | Pricing available upon request | Not available | Not available | 4.5 |

CareLogic EHR by Qualifacts3.9[(356)](https://www.softwareadvice.com/medical/qualifacts-systems-carelogic-enterprise-profile/reviews/)

* * *

Starting price

Pricing available upon request

Free trial

Not available

Free version

Not available

Value For Money

3.7

-   [Carepatron](https://www.softwareadvice.com/medical/care-patron-profile/)4.4[(860)](https://www.softwareadvice.com/medical/care-patron-profile/reviews/)
    
    * * *
    
    Starting price
    
    $23.00 /user/mo
    
    Free trial
    
    Available
    
    Free version
    
    Available
    
    Value For Money
    
    4.5
    
-   [EHRYourWay](https://www.softwareadvice.com/medical/ehryourway-profile/)4.9[(529)](https://www.softwareadvice.com/medical/ehryourway-profile/reviews/)
    
    * * *
    
    Starting price
    
    Pricing available upon request
    
    Free trial
    
    Not available
    
    Free version
    
    Not available
    
    Value For Money
    
    4.8
    
-   [TheraNest](https://www.softwareadvice.com/medical/theranest-profile/)4.4[(1,056)](https://www.softwareadvice.com/medical/theranest-profile/reviews/)
    
    * * *
    
    Starting price
    
    $29.00 /user/mo
    
    Free trial
    
    Available
    
    Free version
    
    Not available
    
    Value For Money
    
    4.2
    
-   [Alleva](https://www.softwareadvice.com/medical/alleva-profile/)4.5[(283)](https://www.softwareadvice.com/medical/alleva-profile/reviews/)
    
    * * *
    
    Starting price
    
    Pricing available upon request
    
    Free trial
    
    Not available
    
    Free version
    
    Not available
    
    Value For Money
    
    4.5
    

## CareLogic EHR by Qualifacts Features

-   Popular features found in Mental Health EHR
    
    Appointment Scheduling
    
    E-Prescribing
    
    Initial Assessments
    
    Therapy Notes
    
    Treatment Planning
    
-   More features of CareLogic EHR by Qualifacts
    
    Access Controls/Permissions
    
    Activity Dashboard
    
    Ad hoc Reporting
    
    Alerts/Escalation
    
    Alerts/Notifications
    
    API
    
    Appointment Management
    
    Billing & Invoicing
    
    Calendar Management
    
    Care Plan Management
    
    Case Notes
    
    Certification & Licensing
    
    Charting
    
    Child Welfare Management
    
    Claims Management
    
    Claims Scrubbing
    
    Client Database
    
    Client Portal
    
    Clinical Notes
    
    Clinic Interoperability
    
    Coding Assistance
    
    Compliance Management
    
    Compliance Tracking
    
    Confirmations/Reminders
    
    Customizable Fields
    
    Customizable Forms
    
    Customizable Reports
    
    Customizable Templates
    
    Data Collection
    
    Data Import/Export
    
    Data Security
    
    Decision Support
    
    Documentation Management
    
    Document Management
    
    Document Storage
    
    Document Templates
    
    Drug Reference Database
    
    Electronic Payments
    
    Electronic Signature
    
    Employee Management
    
    EMR/EHR
    
    For Group Therapy
    
    For Mental/Behavioral Health
    
    Forms Management
    
    For Nonprofits
    
    For Psychiatrists
    
    For Substance Abuse Therapy
    
    Goal Setting/Tracking
    
    HIPAA Compliant
    
    Historical Reporting
    
    In-Patient Management
    
    Insurance Eligibility Verification
    
    Intake Management
    
    Invoice Management
    
    Meaningful Use Certified
    
    Medical Billing
    
    Medication Alerts/Warnings
    
    Medication Management
    
    Mobile Access
    
    Mobile App
    
    Multi-Location
    
    Multi-Provider Practice
    
    ONC-ATCB Certified
    
    Patient Communications
    
    Patient Intake
    
    Patient Portal
    
    Patient Records Management
    
    Practice Management
    
    Prescription Management
    
    Progress Tracking
    
    Real-Time Reporting
    
    Records Management
    
    Referral Tracking
    
    Reminders
    
    Reporting/Analytics
    
    Reporting & Statistics
    
    Revenue Management
    
    Role-Based Permissions
    
    Scheduling
    
    Self Service Portal
    
    Task Management
    
    Task Scheduling
    
    Telemedicine
    
    Template Management
    
    Third-Party Integration
    
    Third-Party Integrations
    
    Training Management
    
    Workflow Management
    

## CareLogic EHR by Qualifacts User Reviews

## CareLogic EHR by Qualifacts customer ratings

- Overall rating: 3.9/5
- Total reviews: 356

### Rating distribution

- 5 stars: 85 reviews (24%)
- 4 stars: 184 reviews (52%)
- 3 stars: 63 reviews (18%)
- 2 stars: 17 reviews (5%)
- 1 star: 7 reviews (2%)

### Secondary ratings

- Ease of use: 3.8/5
- Value for money: 3.7/5
- Customer support: 3.6/5
- Functionality: 3.6/5

---

### Helpful once you figured it out....

- Overall rating: 4/5
- Reviewer: Heidi E.
- Verified reviewer: Yes
- Industry: Mental Health Care
- Company size: 11-50 employees
- Product usage: Used daily for less than 2 years
- Reviewed: March 2020
- Review source details: This review was submitted organically. No incentive was offered

Carelogic took quite some time to figure out, but was fairly helpful once I had been using it for a month or two. Compared with other similar software I have utilized in other businesses, it was definitely better organized. However, even after working with it for over year, occasionally I would come across an issue while trying to document something that I could not figure out, nor could any of my co-workers. Overall, I would use this product again, but i would make sure to keep the customer-service contact close-at-hand.

#### Ratings breakdown

- Ease of use: 3/5
- Value for money: 4/5
- Customer support: 3/5
- Functionality: 4/5

#### Pros

Carelogic does a good job meeting the extensive requirements for documentation that mental health professionals must maintain on a daily basis on each of their clients. It assists with scheduling and tracking client appointments, and it's search option for various client documents it easy to use. On several occasions when I have had issues figuring out how to access a client's past file, Carelogic customer service was prompt in responding to emails about an issue.

#### Cons

My least favorite feature is that it (for whatever reason) did not do a good job tracking past clients and it was very difficult to search for past client documentation unless you remembered the exact name of the client. I had so many client on my caseload during the 15-16 months that I used this program, it was difficult to remember names and dates. I felt like there should have been a way to search for EVERY file with a particular clinician's signature. Also, trying to add an new admission for a previous client was a mess!

---

### Great for behavioral practices

- Overall rating: 5/5
- Reviewer: Sunaina B.
- Verified reviewer: Yes
- Industry: Health, Wellness and Fitness
- Company size: 5001-10000 employees
- Product usage: Used daily for more than 2 years
- Reviewed: February 2025
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

I love this software and the supportive srevices.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Love this software for patient use. It's easy to schedule-keep appointment-link to document-bill each day workflow works for clinicians. My billing is always correct and never an issue with kick backs.

#### Cons

It is about $100 per user when you do smaller organizations but as we've grown the cost has gone down.

#### Reasons for switching to CareLogic EHR by Qualifacts

Did not like this software compared to what was offered by Qualifacts in terms of online supportive services.

---

### Easy to Use/Good value

- Overall rating: 4/5
- Reviewer: Mike D.
- Verified reviewer: Yes
- Industry: Mental Health Care
- Company size: 51-200 employees
- Product usage: Used daily for more than 2 years
- Reviewed: November 2019
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

We have been with them since 2013 and overall the value is good.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 4/5
- Functionality: 4/5

#### Pros

Clinical ease of use. Ability to configure forms that the organization use. Billing is automatically configured in.

#### Cons

Reporting has been and continues to be an issue however they are making some changes. Enhancement requests take a very long time to be produced.

---

### Director of Finance and Revenue

- Overall rating: 4/5
- Reviewer: Tawanda Q.
- Verified reviewer: Yes
- Industry: Mental Health Care
- Company size: 51-200 employees
- Product usage: Used daily for less than 2 years
- Reviewed: November 2024
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

I am the Director of Finance, and in the beginning, it was a bit difficult. It seemed the everyone was new and learning. It has gotten so so much better now.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 3/5

#### Pros

I love all of the flexibility it has for billing and client options.

#### Cons

The Staff Per Diem issues and the Duplicate client activities that can't be stopped. I have to have a second eye review each billing for duplicate client charges.

#### Reasons for switching to CareLogic EHR by Qualifacts

We were looking for a system that could do more and that had a good support team.

---

### Overall good experience

- Overall rating: 4/5
- Reviewer: Bryan H.
- Verified reviewer: Yes
- Industry: Mental Health Care
- Company size: 501-1000 employees
- Product usage: Used daily for more than 2 years
- Reviewed: November 2024
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Overall, I feel QSI (and CareLogic) is moving in solid direction. My agency has used CareLogic long enough to know how to get the most out of it. While not a perfect system, CareLogic meets the needs of my agency.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

I feel new management is more transparent vs past administrations, meaning I feel they truly understand areas that need improvement & are working to address. In short, I've been a CareLogic customer since 2008 and the company has come a long ways since then!! I also like the virtual training opportunities that QSI makes available each month. I attend many of the BI webinars and gain something from each session. Also like the Partnership groups, where I attend the Sys Admin & Reporting groups which I find helpful. I feel Support is another area that has greatly improved thru the years. Now I feel a ticket has better chance of getting routed to somebody that's versed in the area. From all the times I've interacted with Support, I always find helpful & pleasant.

#### Cons

From my vantage point at least, CL still struggles with downtime (both scheduled & unscheduled) and post release bugs. Also, I know QSI is working on a client merge feature, but to not have this yet (as CareLogic is a mature platform) is unacceptable. To pick up from above, scheduled downtime really hits 24/7 programs hard. Would be a ***huge*** help if QSI could get some kind of a parallel system to use while releases are pushed during scheduled downtime.

#### Reasons for choosing CareLogic EHR by Qualifacts

Pricing was key factor & existing footprint in Georgia

---

### QOPC Carelogic Review

- Overall rating: 4/5
- Reviewer: Dawn W.
- Verified reviewer: Yes
- Industry: Mental Health Care
- Company size: 51-200 employees
- Product usage: Used daily for more than 2 years
- Reviewed: November 2024
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

I think the implementation team is crucial to a successful setup. Some of our original team members were knew and did not have the knowledge to help guide us. There was a time when Qualifacts customer service was not at its best and we had many issues getting items resolved. Now the Customer Satisfaction Department seems to be doing great. We get accurate responses in a very quick manner. We also use another Qualifacts system Insync and I would recommend Carelogic if companies need a lot of tracking capability and Insync if they need more of a start up out of the box situation

#### Ratings breakdown

- Ease of use: 3/5
- Value for money: 4/5
- Customer support: 4/5
- Functionality: 5/5

#### Pros

The capabilities to track so much data in one place, the additional report creating options with BI and Pentahoe

#### Cons

You definitely need someone who understands databases and how everything links. This is not an out of the box setup and a lot of decisions go into setting it up. If you set it up wrong it will through off reports and billing. I think the billing piece is the most complex but if setup correctly it is amazing

#### Reasons for choosing CareLogic EHR by Qualifacts

I don't know. I wasn't here when they chose

#### Reasons for switching to CareLogic EHR by Qualifacts

Seemed like Qualifacts had better capabilities

---

### I would recommend this EHR for Behavioral Health programs.

- Overall rating: 5/5
- Reviewer: Kim H.
- Verified reviewer: Yes
- Industry: Individual & Family Services
- Company size: 51-200 employees
- Product usage: Used daily for more than 2 years
- Reviewed: November 2024
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

I have found CareLogic easy to work in. The staff and help team are responsive when it is within their power to help. I am very pleased with the product as compared to other EHRs we have worked in.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

The system is modern and configurable. It allows us to manage workflows and easily maintain client records, scheduling, and billing.

#### Cons

While there are a lot of resources and technology available, many of the features are available at an additional cost.

#### Reasons for choosing CareLogic EHR by Qualifacts

CareLogic was customizable and allowed us to bill our claims electronically through the system. We also thought we could use mobile technology, and the system cost was more affordable for us.

#### Reasons for switching to CareLogic EHR by Qualifacts

CareLogic was customizable and allowed us to bill our claims electronically through the system.

---

### Basic, Reliable EMR

- Overall rating: 5/5
- Reviewer: Kim R.
- Verified reviewer: Yes
- Industry: Medical Practice
- Company size: Self-Employed
- Product usage: Used daily for less than 2 years
- Reviewed: June 2025
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

I practiced successfully with it for over 10 years. It was mostly reliable and met my needs in my psychiatric practice.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 4/5
- Functionality: 4/5

#### Pros

I loved it because it allowed me to write my complete medical note, including the chief complaint, history & physical, mental status exam, and treatment plans.

#### Cons

Sometimes there was a glitch or a complete failure to get online, so I had to keep a paper copy of each patient’s visit, as a back-up to refer to in those situations when Qualifacts was down.

---

### Great Documentation Tool!

- Overall rating: 5/5
- Reviewer: Amya M.
- Verified reviewer: Yes
- Industry: Mental Health Care
- Company size: 11-50 employees
- Product usage: Used daily for less than 12 months
- Reviewed: January 2025
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

I was not utilizing all of the features that CareLogic has to offer, so I can't speak to everything. However, the site was relatively easy to navigate, it made clinical intakes and assessments streamlined and efficient. I would definitely recommend this product.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 3/5
- Customer support: 3/5
- Functionality: 5/5

#### Pros

It was really helpful to have everything in one place. The process for documentation was especially well designed.

#### Cons

Sometimes it was tedious when it came to navigating the different sections. The menu wasn't always accessible so you had to reload the page/ go back and forth between pages.

---

### Positive review with some concerns regarding the MAR

- Overall rating: 4/5
- Reviewer: Hannah P.
- Verified reviewer: Yes
- Industry: Mental Health Care
- Company size: 501-1000 employees
- Product usage: Used daily for more than 2 years
- Reviewed: November 2024
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Overall we have had a positive experience and I would like to continue using this EHR system and look forward to upcoming product releases.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 4/5
- Customer support: 3/5
- Functionality: 4/5

#### Pros

I like how customizable it is, so we can configure programs and documents to fit our individual needs. The treatment plan and schedule and the ability to create configurable forms work very well for us.

#### Cons

The MedPass window frequently has issues. In the last year we have had 3 major issues of a pop-up error message that would interrupt med pass, Medications not synching between DrFirst and the MAR that was determined to be due to data stored in inactive staff names, meds not synching again that had to do with character limits in data fields on the back end, and now PRNs being removed from the MAR despite being active.

---

Showing 1 - 10 of 356 Reviews

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## CareLogic EHR by Qualifacts Popular Comparisons

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