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DrChrono vs Therabill

DrChrono vs Therabill

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Overall Rating
4.0 (486)
4.2 (81)
Ease-of-Use
4 / 5
4 / 5
Value for Money
3.7 / 5
3.2 / 5
Customer Support
3.7 / 5
4 / 5
Functionality
3.9 / 5
3.7 / 5
Last Review Written
September 5, 2024
April 11, 2024
Pros/Cons
  • Pros

  • It's easy to use, easy to upload information, easy to find things again. Especially like things like flags, and the ability to easily see things like insurance cards.
  • Over the last seven years, I've seen a progressive improvement to an already excellent software platform and have considered myself lucky for starting with DrChrono from the beginning.
  • Comprehensive integrated system, allows for efficient patient care. Software support is generally good and responsive.
  • Cons

  • Occasional outages, worsening performance in the live claims feed for billing, and schedule performance issues recently.
  • There is downtime that slows or stops practice up to 15 minutes every 3-12 weeks, which is awful. Support is not readily available as it used to be.
  • Many times we are unable change a patient status from "checked in" to "in room. Nobody realizes the program glitched and the patient complains they were in the room forever.
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  • Pros

  • I have been a user of this tool for over 2 years, all has been very good, lots of features, lots of good templates, and pretty easy to set up and use.
  • One more benefit to using Therabill is the amount of time our clinicians and front office staff are saving with the seamless functionality of the program. Thanks for a great product.
  • For private practices and small counseling offices, this product is a perfect fit. It is affordable, and customer service is so good that they are willing to talk you through any problem.
  • Cons

  • Then WebPT exposed some of our data to a clinic in another state, and refused to take responsibility - we narrowly avoided huge problems which were caused by their security error.
  • I have also used other online billing services that were often flawed and had terrible customer support.
  • It has been an awful and time consuming experience.
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Pricing Range
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Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2022

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Advisor Recommendations

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320 Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos