Therabill is a HIPAA- and ARRA-compliant web-based electronic billing and documentation software that enables mental and behavioral health specialists as well as speech therapy practices to submit claims, manage schedules, enter treatment notes, and maintain patient information. Because Therabill is web-based, users can access Therabill anywhere, anytime, from any web-enabled device. There’s nothing to download or install.

Available to both single and group therapy practices, Therabill is ideal for speech-language pathologists, developmental therapists, social workers, behavioral health counselors, psychologists, and nutritionists.

Therabill enables office staff to manage multiple providers' calendars and billing. The software also features patient invoicing, text and email appointment reminders, built-in reporting, customizable templates, credit card processing, and faxing

Scheduling and appointments
Scheduling and appointments

Scheduling and appointments

Session, codes, and documentation

Session, codes, and documentation

Client and insurance details

Client and insurance details

Insurance claims

Insurance claims

Primary dashboard

Primary dashboard

Customizable templates

Customizable templates

Supported Operating System(s):

Mac OS, Web browser (OS agnostic)



63 Reviews of Therabill

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 63 reviews

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Danni from Stenson Physical Therapy

Specialty:  Physical therapy / rehab

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Would recommend

I would recommend this software. Once you get used to all of the tabs it is very functional.

Pros

All the billing is in one place and I can edit patient information in the program without going in to another program.

Cons

The program is a little hard to navigate at first (as with any new software) but the flow seemed hard to get used to. But now it is great.

Review Source

Uzma from Professional Care PT

Specialty:  Physical therapy / rehab

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Great Combination Billing Software with WebPT

Overall, a very convenient software if you have WebPT

Pros

I like that I can write notes on WebPT and it automatically gets put into therabill and I am able to bill in 5-10 m inutes

Cons

When you make a mistake, it can be complicated to figure out what to do to fix it and sometimes the call back support can take a while to get back to you.

Review Source

Radhika from Care2Cure Physical Therapy

Specialty:  Physical therapy / rehab

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

September 2018

works great in conjunction with webpt

Pros

I love how it is interconnected with my webpt software and makes billing easy with the click of a button.

Cons

My Medicare ERA does not automatically get put in therabill. I have to do it manually by hand which is time consuming.

Review Source

Jennifer from mckesson technologies

Specialty:  Hospital

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

user friendly

Pros

modern look, works hand on hand with web PT
shows what needs to be worked or sent out
excellent tutorials on how to work the system

Cons

you still have to be in web Pt to analyze certain aspects on an account, all details should be in therabill

Review Source

Patricia from Wise Mind Mental Health Clinic, LLC

Specialty:  Psychology/therapy

Number of employees:  2-10 employees

Ease-of-use

Functionality

July 2018

For the 6th time, reminders not getting sent

When this was a stand alone independent company, you could get prompt responses to concerns, reasonable and frequent updates. There is zero care about behavioral health support at this point. Don''t do it. There are better programs out there and to switch is a huge burden.

Pros

It had been a fairly comprehensive billing and documentation software. Before it was purchased by WebPT, the updates were frequent and helpful. This is now non-existstent.

Cons

Frequent outages with PAID text reminders not being sent because the developers didn't create enough memory, no real updates of importance or frequency. Awkward user interface.

Review Source

Carrol from Corvallis / Albany Sport and Spine Physical THerapy

Specialty:  Physical therapy / rehab

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

We switched from Kareo to Therabill and the customer service at Therabill is non- existent. They cannot transfer you to another person in the other department as the building is next door.

I am surprised that WebPT is putting this product our an advantage as it is more labour intensive. We have had the same biller for 13 years and 3 different billing systems and very flexible - she doe not like the feature of therabill at all.

Pros

There were supposed to be improved management reports and features that we are yet to find, as the folks at therabill cannot even help us find that which they are advertising as a benefit.

Cons

We have Zirmed as a clearing house which was supposed to be compatible with Therabill. It is not, whenever, Therabill changes something in their program, Zitmed is not updated. The result being that when we had Kareo the previous billing system compatible with WebPT, our bills were automatically sent out by the clearing house, the click of a button. We have been hand folding - sent 470 accounts out yesterday and everyone was folding and stuffing statements due to this glitch. I recommend WEBPT as and EMR but highly discourage you to go with Therabill.

Review Source

Rachel from Excel Physical Therapy

Specialty:  Physical therapy / rehab

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Effective, but not user friendly

Pros

Once the product is set up and you figure it out, it works fine and consistently. It is easy to apply payments.

Cons

This product, while effective, is NOT user friendly. It is not intuitive whatsoever, so it does take some time to figure out how to do things.

Review Source

Radhika from Care2Cure Physical Therapy

Specialty:  Physical therapy / rehab

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Great for new starter business

Pros

Great customer support and training for new business owners. Easy to use software with great self training modules.

Cons

Sometimes it may take few days to schedule training's because customer supports are busy. However when the support is available they are very helpful.

Review Source

Bonnie from mind Body integrative physical therapy

Specialty:  Physical therapy / rehab

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

January 2018

PT billing software that is not will integrated with documentation system and has many short falls

Pros

it goes along with WebPT and is affordable for a sole practitioner , easy to print reports and invoices

Cons

is not user friendly, does not integrate well with WebPT , have to do double entries sometimes bc things will not cross over , with self pay pts have to go in and apply to DOS manually will not automatically assign it to a DOS

Review Source

Rachel from Excel Physical Therapy

Specialty:  Physical therapy / rehab

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

Therabill thoughts

Pros

The main dashboard page offers a lot of information. Especially helpful is the box that will show any electronic EOB's that have been rejected.

Cons

This product is not user friendly. There are a lot of tabs that are not needed or applicable. When looking for something that should be obvious, it is not easy to find. For example, to apply payments to a patient account, you would click payments->enter payment->batch client. Therabill could improve their user friendliness by using terms that match to the task.

Review Source

Erick from SpeechCom, Inc.

Specialty:  Speech therapy

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2017

Therabill is pretty solid so far

Glad we have this as product, it's definitely a time saver when there are many other tasks demanding time as we establish a practice. The knowledge base videos are very helpful when you need to find answers on your own

Pros

The system is fairly intuitive and user friendly. We've used it sporadically for the first couple months but are now using it more consistently and getting better acquainted. The processes are fairly fluid and easy to remember unless you make some manual entry errors.

Cons

Front end training was pretty minimal.
Sometimes customer service can lag but they're generally responsive & willing to take time to work through things with you on the phone.
If you make manual entry errors it can take several steps with customer service guidance to get things cleaned up.

Racheal from Speech Therapy Services

Specialty:  Speech therapy

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2017

Functional for a small or large private practice

This product has been extremely helpful in reducing time spent on insurance invoicing and reviewing EOBs. It also provides professional looking invoices. I love how it keeps track of how many days have passed with overdue bills.

Pros

Within a few clicks I am able to submit claims to insurance companies. I don't have to spend time double checking each box in the claims submitted, because they are always filled out automatically correct.

Cons

Some features with finding bills and payment receipts required assistance for me to find when I was initially learning the program.

Tom from Gibson Counseling

Specialty:  Mental & behavioral health

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2017

Easy To Use

We really like this software, it has been a great improvement for us and we are anxious to see the new additions when they are ready to be installed.

Pros

The color coding is surprisingly not only appealing but very efficient and 'self-sense' rewarding. Our therapists really like the ability to communicate securely with clients through the patient portal. The ability to process payments (especially credit cards) within the system has been a huge time saver.

Cons

We would like to see more options for our administrators to customize some layouts and reports, would like to see the option to search clients more easily, and move the tab "select therapists" from the bottom corner (it is very hard to get to sometimes). We would like to see a more user specific way to communicate between administrators and therapists and clients. Would have been nice to have a more easy system to migrate our (then) current clients into this new system.

Arni from Center Tree Counseling

Specialty:  Mental & behavioral health

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2017

Great for solo or small group practice

We have 10 clinicians and this software is great. it is very easy to use and learn. The billing features work well but for a large organization would not be robust enough. There are pelnty of training videos that are very helpful. Customer service is easy to reach and all but one of my interactions have been great. The one incident they fell short on was when the software was not displaying part of the progress note. It took me almost a month and many calls to finally get someone to deal with the issue. All other issues have been dealt with quickly, however. They do regular maintenance updates which are communicated well in advance and or done during off-peak hours (1am Sat am). Overall its a great platform.

Pros

Very intuitive, adequate customization, lots of training videos, reachable/live customer support, easy to learn.

Cons

Could be more customizable, billing features are not as robust for larger practices, wish there was a better way to track disbursements to clinicians i.e. better payroll feature.

Janet from Gibson Counseling

Specialty:  Mental & behavioral health

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2017

great simple software to use

Pros

It gives you a lot of options to run reports, credit card integration, great dashboard. Great price for everything the software does.

Cons

Patient portal doesn't allow intake paperwork. You can filter by your clients (so you only see your clients), however if it is a group practice all other therapists can see all your clients.

Nick from Excel Care Therapy

Specialty:  Multi-specialty

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2017

TheraBill, good tool, non-responsive support

I have been a user of this tool for over 2 years, all has been very good, lots of features, lots of good templates, and pretty easy to set up and use. However, our practice is in Phoenix AZ, and this tool does not support Phoenix AZ timezone for Google Calendar. I have submitted over 6 bug reports, but I have not received a satisfactory response. Different customer supports personnel goes down the same path (make sure your google calendar is in the correct timezone.), but they tag the bug fixed, and then go unresponsive. I have given up, and will not be using this feature. It is too bad, because our patients do like receiving reminder emails, however until this bug is fixed, we cannot send them reminders, nor can we populate our therapists' Google calendars with their appointments.

Pros

Great features, great value, very intuitive

Cons

Customer support

Monica from New Braunfels Counseling Center

Specialty:  Mental & behavioral health

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Therabill review

Pros

Ease of use and learning is great. The billing is easy to send to healthcare organizations. Customer service is always polite and helpful.

Cons

Some of the ease of moving to one section to another could be better integrated with each section. Also, have issues with the scheduler saving appointments at times. Time consuming having to go into each session billed to check the ICD10 before billing each session. Therabill seems to have more issues with lag time since the new upgrade.

Phaedra from Great Beginnings VA

Specialty:  Speech therapy

Ease-of-use

Value for money

Customer support

Functionality

August 2016

100% satisfied!

Pros

You can use it anywhere; at home in the clinic or on the go. It is very simple to use; and customer service is fantastic. They reply fast to all inquiries. I love the goal bank; once you have written a goal you can find it and edit it easily to use for another kid.

Cons

Just wish it wasn't as expensive, compared to other's.

Jodi from Dr. Jodi Lovejoy, D.BH, NAPPP, LCSW

Specialty:  Mental & behavioral health

Ease-of-use

Functionality

February 2016

Therabill needs,to reinvent themselves for better market share

Pros

I like the integrated capacity of this software. All aspects of the software work nicely together, to support my practice.

Cons

I simply could not use this with my iPad. My IT person tried a variety of ways to work around this issue, but concluded the software or the iPad had to go...

ANDREASE from OCCUPATIONAL THERAPY

Specialty:  Occupational medicine

Ease-of-use

Customer support

Functionality

August 2015

Better than most programs

Pros

I like that the instructional videos are on the internet and excluding the evaluation process are easy to understand and follow.

Cons

The explanation of the Eval process is difficult to understand.
The program is glitchy especially during non peak hours when you need it!
No customer service available after or before 9-5 hours
Now it has been bought out by Web PT an expensive company that is geriatric PT driven
with rude customer service.


Displaying 1 - 20 of 63 reviews