I am a single practitioner in private practice and I have been using this program for about a year since going into private practice for myself. I have used different electronic medical records programs with past employers and had never had to bill for myself (that was handled by billers). The program integrates billing and scheduling and easily keeps tracks of all payments and client accounts in which you can do yourself. I really like using the document builder - it is quick and easy (and you can edit whenever needed). They provide great tutorials as well as written instructions. The support staff quickly answer your inquiries and help you until you are satisfied (within the means of the program). The great thing too - it has never been down when I have signed in (at all different hours of the day/week). Overall, of all the programs I have had trials or have used extensively, this one has been the best. Some may bulk at the monthly cost but when you compare the different programs, their features, etc... if you are looking for something which you can schedule, bill within a few clicks, keep accounting, do your documentation, the cost is worth it. The only cons I have seen are related to my own personal preferences regarding statements and documents (i.e. formatting). However, what they do have is more than sufficient and easy to use and are "my" forms. I would recommend this to any private practitioner who is wanting to do things on their own without all the overhead costs - money you work so hard to earn. FYI - I am not affiliated with this company whatsoever and truly am attesting to my own experience and use.

It has been wonderful and beneficial to me and my company.

This product has proved to be very easy to use. It has a vast number of tutorials to see. The send updates when making changes to the software. Their helpdesk personnel are quick to get in touch with you and to resolve issues.

Integration with one of the other software that we use.

Extremely poor. We're beginning transition to a new system.

When we first got the software, it had many of the features we wanted, and the company was very responsive. Then WebPT bought the company, and customer service and responsiveness went rapidly downhill.

Since WebPT bought Therabill, innovation and the continuing improvement and addition of new features which took place under the founders, has stopped. They no longer respond in timely fashion to customer service issues, and sometimes don't respond at all. Then WebPT exposed some of our data to a clinic in another state, and refused to take responsibility - we narrowly avoided huge problems which were caused by their security error. We are currently looking at switching to a different system.

It gives you a lot of options to run reports, credit card integration, great dashboard. Great price for everything the software does.

Patient portal doesn't allow intake paperwork. You can filter by your clients (so you only see your clients), however if it is a group practice all other therapists can see all your clients.

Overall, I am thrilled with this program/service! You really want someone who cares about making their product the best, and who is responsive to your needs. If a suggestion is something that might suit a reasonable number of other users, it is usually implemented. It is very easy to exchange emails with someone who is so quick to respond. And, the billing/scheduling in one is both cost effective and also helps to ensure that a session is not missed. Really, I am very pleased!

*medical billing/scheduling in one *email and/or text reminders to patients *electronic billing included *day, week, or month view *designer is incredibly responsive to feedback to improve!! *affordable for small practices with 1 or >1 provider (who don't see/bill several people an hour --i.e., who don't bill/make as much as some types of providers) *US (IL) based *support is quick to respond *securely located servers, with a set-up mindful of HIPAA

*actually many cons get addressed when you give feedback and Joe has time to get to it :-) *would be nice to drag an appointment from one time to another (I believe he is working on this as well!) *it can take a short time to get used to appearance changes *really, any cons are pretty minor