About e-MDs Solution Series

As one of the most mature and reliable EHR and Practice Management solutions on the market today, e-MDs has a successful track record that spans more than 15 years. This physician-founded, physician-run company focuses on developing extremely effective, user-friendly applications that helps practice optimize patient care, while improving practice performance and profitability.

The e-MDs Solution Series was designed to help practices better manage complex tasks related to patient care and billing, offering an intuitive, easy-to-use, and fully integrated suite of applications that improve practice efficiency. With e-MDs Solution Series, the doctors and administrative staff alike have complete visibility into the practice, from patient care and engagement to sch...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

36 Reviews of e-MDs Solution Series

Average User Ratings

Overall

2.42 / 5 stars

Ease-of-use

3.0

Value for money

2.0

Customer support

2.0

Functionality

3.0

Ratings Snapshot

5 stars

(5)

5

4 stars

(6)

6

3 stars

(2)

2

2 stars

(9)

9

1 stars

(14)

14

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 36 results

April 2018

Anonymous

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Excellent, comfort and speed of technology extends to the doctor's office.

The benefits are multiple, allows to program patients, equipment and personnel which can be a complex task, which makes a big difference in patient satisfaction. Likewise, you can have full control of EHR directly from the office or hosted in the cloud eMDs, the series of solutions works as a doctor thinks, and among other things, the Solution Series section is also known to be the leading system in capturing accurate clinical and billing data that supports the ability to make detailed quality reports and generate accurate claims.

Pros

I like the most is that it improves the patients' experience with your practice, gives them the confidence that the practice enabled with technology can provide fast, efficient, accurate and compassionate attention. The management technology of medical practice improves relations with the patient, instead of moving away from them. I also like that Solution Series clinical solutions are designed by practicing physicians who recognize that the software must be fast, customizable and intuitive at the point of care.

Cons

I like the least is that the form of relationship of the doctor with his patient is not predicted by the software and many of them, we must use technology but with caution.

June 2020

Albert from Medical Center

Company Size: 11-50 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

June 2020

User Friendly

My overall experience was great with it. The software was easy to learn and easy to use. It also wasn't hard to teach a knew employee how to use it either.

Pros

I used this software at my first job out of college. It was easy to learn and even if you did make an error most of the time it was easy for you to fix the problem yourself. I don't ever remeber having to ever calling tech support because it was so user friendly.

Cons

The main thing that sticks out the most to me is that the billing portion I used was all black and white. I think it could have been more beneficial if you could had color that was added to it. Or even added a post it to the account instead of having to click on the note section.

November 2019

Heather from Anchorage Foot & Ankle Clinic, LLC

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

November 2019

Such a sad fate for Aprima!

Our overall experience with eMDs is HORRIBLE!! We are looking at potentially switching systems but will not make that decision until we see how things on the EHR side of things shake down. The only reason that we have not run away screaming yet is that we have been using the system for more than 5 years and are not up to the task of learning a new system and moving all of the records over. However we may change our tune depending upon how badly eMDs mismanages the system and how badly they decide to screw up what was essentially a fairly decent program as far as EHR's go.

Pros

I thought that the EHR was pretty good when Aprima was its own entity. While eMD's has not completely botched it up, it looks like this is coming. Aprima academy was a great resource but it is being changed to an eMD's product so I doubt it will be of any use any longer. By the way, it is NOT cloud based! Don't let them tell you it is - that is a lie! Also, they will nickel and dime you to death! Beware!

Cons

Aprima was a pretty good software when we signed up five years ago. While customer service was never a strong suit (still is not - may be even worse now), it was user-friendly for the most part. (Although when we signed up we were told it was a cloud-based system and it definitely IS NOT! We were using all functions of the system including the RCM/PM system. Since the eMD's takeover, that part of the system is a complete shit show and I absolutely beg anyone NOT to sign up for this portion of the system! Basically eMDs outsourced this whole portion of the system to India where is it now being managed by 600 people who have NO IDEA about billing and coding. (Even less than Aprima had prior to the move over - which we found out the hard way. We lost A TON of money and now use an independent billing and coding system who is still trying to clean up eMDs mess. ) Please, if you do nothing else, DO NOT SIGN UP FOR THE RCM/PM PORTION OF THIS SYSTEM unless you want to go bankrupt! I am concerned that the Aprima Academy is being changed. Thus far it seems that eMDs screws up everything it touches so we will see how badly they mess this one up.

Reasons for Choosing e-MDs Solution Series

We did not choose eMDs. They took over Aprima and made a mess out of it.

August 2020

atitaya from Horizon Headache Center

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

August 2020

Flawed,buggy, updates made a once great software unusable. Non-existant support made it unfixable.

Incredibly sad. What started off as a great product devolved into an unusable one. We were loyal custormers for 8 years and by the end the software for us was completely unusable. Competent tech support may have been able to salvage our situation. We switched to Praxis EMR. It has been amazing and we have not looked back ever since.

Pros

In 2011 when we first purchased the software it was an amazing piece of software that fit the needs of our small clinic. The templates were cumbersome to set up but allowed a wide degree of customization which fit our needs as a headache clinic. The charting involved a lot of clicking...but ultimately it produced a very high quality note and performed all of the functions a small clinic would hope for from an emr.

Cons

Every single update over the past nine years chipped away at the happiness we initially felt with Emds. Cpt codes stopped loading...old templates no longer worked and were progressively harder to build. Lag time built up in using the software...logging in issues...stability issues...etc...and then mediciines that were entered into the emr started to disappear. E-prescribing stopped working all together. We found our work arounds looking more and more like paper...as "tickets" would sit for ages in the help cue with utterly unhelpful responses from the tech support team. In particular...when e-prescribing stopped working and I reported the error and situation to the tech team...I was told to update our computers. We ran through 5-7 hours of tech time from our local tech support company chasing down problems that emds sent us looking for. Then...in the subsequent update the exact problem that we had relayed to emds was listed as a "bug" that had been fixed. After all of our chasing and updating of our system...the newest update required a server upgrade in order to be implemented. That was our last straw. The $5000 maitance cost every year for the software is a huge expense. The service that comes with that expense leaves a tremendous amount to be desired. The attitude and tenor of the techsupport was also non-professional and ultimately completely unhelpful.

Reasons for Choosing e-MDs Solution Series

The initial price was very good in 2011 (wished we would have read the fine print better about the high cost of annual renewal). Also...the ability to customize templates at the time (2011) was top notch. It actually still is very impressive though perhaps not the industry standard.

May 2020

Graf from Precision Pain Care

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Customer support

1.0

Functionality

3.0

May 2020

eMDs for procedure oriented practice

Functional electronic medical record, able to e-prescribe.

Pros

Can be customized and updated with templates for procedures tailored to individual practices

Cons

Poor customer service. Updates are plagued with issues. Issues take forever to get resolved.

Reasons for Choosing e-MDs Solution Series

Seemed to have more functionality. Eclinical works got hit with a big federal judgement, which tipped the scales for us.