e-MDs Solution Series software


27 reviews(2.5/5)
27 reviews(2.5/5)

As one of the most mature and reliable EHR and Practice Management solutions on the market today, e-MDs has a successful track record that spans more than 15 years. This physician-founded, physician-run company focuses on developing extremely effective, user-friendly applications that helps practice optimize patient care, while improving practice performance and profitability.

The e-MDs Solution Series was designed to help practices better manage complex tasks related to patient care and billing, offering an intuitive, easy-to-use, and fully integrated suite of applications that improve practice efficiency. With e-MDs Solution Series, the doctors and administrative staff alike have complete visibility into the practice, from patient care and engagement to scheduling, charting, revenue cycle management, and more.

e-MDs provides comprehensive clinical content right out of the box, with an extensive library of templates that encompass almost all primary care, as well as a variety of other specialties. These templates can be adjusted quickly and easily with no programming expertise required and easily match the unique workflows of almost any specialty, from OB/GYN to cardiology, dermatology, podiatry, internal medicine, and much more. 

These templates and the EHR in particular were designed to provide best practices/Meaningful Use guidance throughout the patient encounter. e-MDs also offers nMotion for iPad, a powerful, Meaningful Use-ready mobile application. e-MDs Bill is equally robust, providing a feature-rich Practice Management system. There are additional tools for scheduling, document management, ePrescribing, and much more, including the e-MDs Patient Portal. 

Current e-MDs clients range from rural health clinics and solo practice to enterprise-level group practices with dozens of affiliated physicians. We recommend this system to any practice seeking a proven, award-winning solution.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

27 Reviews of e-MDs Solution Series

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  • KRISTY from AHT Cooling

    Number of employees: 11-50 employees

    August 2018

    EMD's

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The patient information was easy to access. It was compatible with Phreesia

    Cons

    The charting was so many clicks for the doctors

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Michael from Middle Georiga Family Health

    Specialty: Family medicine

    Number of employees: 2-10 employees

    May 2018

    We have a three provider group with over ten years of experience with Emds. They are always behind on update (ie still have not deployed a clean ICD10). They nickle and dime everything even then it takes months to get anything done.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    At one time it was a C+ EMR, however over time it slower transformed into a super D- electronic solution.

    Pros

    The chart has grown on me like a wart on my nose.

    Cons

    They really don't care about this product. It shows in the patchy software and costumer care. They are like the harvest transplant team taking one organ at a time until they get to they heart. I guess that makes our office brain dead.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    April 2018

    Excellent, comfort and speed of technology extends to the doctor's office.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The benefits are multiple, allows to program patients, equipment and personnel which can be a complex task, which makes a big difference in patient satisfaction. Likewise, you can have full control of EHR directly from the office or hosted in the cloud eMDs, the series of solutions works as a doctor thinks, and among other things, the Solution Series section is also known to be the leading system in capturing accurate clinical and billing data that supports the ability to make detailed quality reports and generate accurate claims.

    Pros

    I like the most is that it improves the patients' experience with your practice, gives them the confidence that the practice enabled with technology can provide fast, efficient, accurate and compassionate attention. The management technology of medical practice improves relations with the patient, instead of moving away from them. I also like that Solution Series clinical solutions are designed by practicing physicians who recognize that the software must be fast, customizable and intuitive at the point of care.

    Cons

    I like the least is that the form of relationship of the doctor with his patient is not predicted by the software and many of them, we must use technology but with caution.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kari from IMBS, Inc.

    Specialty: Billing services

    Number of employees: 11-50 employees

    February 2018

    Very good billing software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I've used several Practice Management systems in the last 10 years and E-mds is the one I recommend to inquiring practices because of it's comprehensiveness and ease of use.

    Pros

    E-Mds is the most user friendly Practice Management software I've ever used. On the posting tab, it's so easy to see an overview of the account and each individual invoice without having to navigate to different pages. The reports are pretty good, as well, but the crystal reports can be a little hard to maneuver, especially if you are working in a billing service database.

    Cons

    The collections module is my least favorite thing about E-mds. It only has the option for invoice based collections and some of our practices are specialists who see patients frequently. The lists can get pretty long.
    Customer support is not the best I've ever dealt with either. I think they are getting better at response time, but the answers to my "can we do this" questions are usually "no".

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Elan from PPC

    Specialty: Internal medicine

    Number of employees: 51-200 employees

    January 2018

    practice manager

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    there were pros 10 years ago as one of the first EMRs, now they are behind the ball.

    Cons

    Stay away. There are much better systems available than this one. Customer service is horrible can never get a hold of anyone

    This review was submitted organically. No incentive was offered
    Review Source
  • Shikha from Mudgil Eye Associates

    Specialty: Ophthalmology

    Number of employees: 11-50 employees

    December 2017

    Medisoft just got bought out by EMD

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Avoid like the plague

    Pros

    I have not been able to send secondary claims for over a month... and EMD's are of no help! I will have to print the claims and submit them manually

    Cons

    I have not been able to send secondary claims for over a month... and EMD's are of no help! I will have to print the claims and submit them manually

    This review was submitted organically. No incentive was offered
    Review Source
  • Jarrett from CRMC

    Specialty: Family medicine

    Number of employees: 501-1,000 employees

    July 2017

    Bad and getting worse

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Don't buy this software. It is nothing but frustration. I'm currently transitioning to another EHR.

    Pros

    I've been using EMD for about 6 yrs. It was not so bad in 2012. The best thing about EMD is that I wont have to use it after I'm done getting set up with another company's EHR.

    Cons

    They refuse to fix any of the issues. The program randomly removes the medication from the active med. list. Sometimes meds cannot be printed and if controlled can't be sent electronically either. The IT "support" will often lie to you when calling about an issue. Every update causes the program to crash.

    This review was submitted organically. No incentive was offered
    Review Source
  • Jennifer from Britt and Hamre Companies, LLC

    Specialty: Internal medicine

    Number of employees: 51-200 employees

    April 2017

    Adminstrator for Internal Medicine Who used e-MDs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The system was a mediocre system. It does what's needed; however, administrative reports seem to be the best aspect of the EMR and do supersede other systems I've worked with.

    Pros

    This product has a very robust reporting system. The dates and data are able to be adjusted which makes mining for data so much easier. This system has a really good user conference every year in which I would recommend sending someone from each department to learn. e-MD's stays very up to date on quality metrics and programs.

    Cons

    The company itself does not provide customer service and are EXTREMELY hard to get in touch with if you have a concern. e-MD's uses a third party for customer support and they typically did a pretty good job with helping us to manage the system. Templates are EXTREMELY advanced and hard to create. The scheduling system seemed antiquated as well. The system is also very expensive.

  • David from Andres-Bush Internal Medicine

    Specialty: Internal medicine

    Number of employees: 11-50 employees

    February 2017

    Dr. David M Andres

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The system has great potential but the customer service is unbelievably poor and frustrating. As a physician, if I treat my clients as badly as this company has treated my company over the years, I would expect to either have no clients or many lawsuits. I paid for a complete system and the the support. I get a partial system and spotty support. In fact for the past 5 years I have paid for a second IT service to help with the system.

    Pros

    If you have any computer knowledge then you can change templates easily

    Cons

    The company charges huge amounts for everything and provides minimal support even when you buy the premium support

  • Clarenc from Beaches Dermatology

    Specialty: Dermatology

    Number of employees: 11-50 employees

    November 2016

    Cost me over $50,000 in Medicare Penalties

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    EMD's has not updated their software to make them compliant with PQRS data retrieval required by Medicare. We have had EMD's since 2009. PQRS and Meaningful Use are Medicare requirements. EMD's has not created an update that meets these requirements. Our practice has lost over $50,000 because of this. We were able to salvage an additional $75,000 loss by hand counting and collecting some data required by PQRS. This came at a significant employee cost. Other EMR systems such as Modernizing Medicine are up to date with their ability to gather the data required by PQRS and I strongly recommend that you look at that product or others.

    Pros

    Good accounting module

    Cons

    No support for upcoming Medicare requirements on data collection --- PQRS and Meaningful Use.

  • John from John Lippelman, MD PA

    September 2016

    MD working w this system 6 years / tried Athena and went back to Emd. Portal needs improvement

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Like system and will continue to use it . Not had major problems with system or support. Hope they will update with new requirments of meaningful use / payment for performance etc. JL

    Pros

    can do notes day before I see my regular patients/

    Cons

    reminder system not ideal pt needs cxr 3 mo example

    Review Source: Capterra
  • Katalin from NWMA

    Specialty: Internal medicine

    July 2016

    No support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The patient portal worked for a year and everyone benefitted. Too bad it has been useless for 2 years.

    Cons

    The list is endless. You have to build everything on your own. Very cumbersome, labor and click intensive. Feels like a bottomless pit: keep feeding data (by hand in it) and not get any benefit out.
    Absolutely no support. Etc.

  • James from Claris

    October 2015

    WORST service anywhere

    Ease-of-use
    Quality
    Support

    I have worked with a few EMR's in my line of work and never has customer service or software updates been such an issue as this company. I have seen 3 different companies have major problems with updates when they install them. Updating E-MDS software is something you should never do unless you absolutely need something in it. There is a 10% chance it will install correctly and a 90% chance that things will quit working once the update is installed. Completely working systems will be brought down by their updates. Their programmers don't understand that they are coding software for people to install and use that aren't also sql coders at least.

    Review Source: Capterra
  • Nancy from HBCS

    September 2015

    Is there a Customer Service? Anyone in Sales? Does this company respond to prospective clients?

    Ease-of-use
    Quality
    Support

    For the past 3 weeks, I have emailed e-mds several times for a demo, and have not received a response. I have to agree with many others about the incompetency of the Customer Service and possibly, in my case, the Sales Dept. It may very well be the merger of the two EHR companies that usually is accompanied with less staff. The transition may have negatively affected them.

    Review Source: Capterra
  • ismail from DIU

    May 2015

    I want to build this software

    Ease-of-use
    Quality
    Support

    I want to build this software

    Review Source: Capterra
  • Cliff from WPHC

    March 2015

    Customer Service is practically non existent !!!!!

    Ease-of-use
    Quality
    Support

    We have been using E-MDs for 8 years and I can tell you that the software is capable, but the customer service needed to keep the software running properly is terrible. It wasn't like this until about 2 years ago when things seemingly began to slide down hill. Our IT service is constantly fighting to get answers and resolutions to the "tickets" customer service creates, which are then "closed" as resolved once they email back a response to our inquiry. Really!!!! The issue doesn't get resolved but they close the case anyway, and you will spend a lot of time harassing customer service to reopen the ticket and find a resolution. Also E-MDs has a nasty habit of rushing updates to market without proofing the software to make sure it works. We will typically hang on till the bitter end before we upgrade if the software is functional. TOTAL BUYERS REMORSE. At present our lab interface update will not install and we have been waiting 2 weeks to get this fixed.

    Review Source: Capterra
  • Gavin from IT Factor

    Specialty: Other specialty

    February 2015

    Great Software, Non-existent support

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Great product.

    Cons

    Absolutely no support. It is almost to the point where you may as well learn SQL on your own to fix things.

  • Luis A from Medlar

    January 2015

    Customer Service is disastrous!!!!!!

    Ease-of-use
    Quality
    Support

    I have been using e-MDs for about 8 years and customer service is very poor in Puerto Rico and in the states. The software itself is quite good and simple to use but when you need service, is a Mount Everest climb to get.

    Review Source: Capterra
  • Mariah from RFP

    January 2015

    Please don't choose E-mds as your EHR system!

    Ease-of-use
    Quality
    Support

    Their customer service is horrible. E-mds requires customers to put in a "support ticket" and the average turn around time for "support" is weeks or months before you hear back. Example: We put in a ticket for our P.A. to be able to send prescriptions electronically. Our Doctors and management staff had to call weekly to try and get an answer. After the ticket had been "assigned" to a technician the problem remained for another month and a half until a technician FINALLY reached out to our office. This is not the first time we have ran into lengthy waiting periods! We decided at that point the only solution to the problem was to switch EHR systems. We then contacted E-mds on the 'support' line regarding exporting our data and was immediately told that we would need to put a ticket in for our QUESTION per representative Robert. I'm sure he could tell that we were very frustrated and needed a quick answer to a simple question. He said, "Im sorry, let me see if can get an answer to your question." then placed me on hold for 26 minutes. I was told, "Let me get you over to Chris who can assist you with that!". Once Chris answered, after another 30 minute hold, he stated that he wouldn't be the one I would need to speak with. He placed me on a brief hold then stated I would need to speak with someone in IT Support. I was then transferred to Barbara who had no idea why I had been transferred to her and why I was calling. Here we go again! I had to explain why I was calling and what I had just been through in the last 50 minutes. After that was out in the open she told me I would need to put in a ticket. Irate, I hung up the phone and put in a ticket on their support website. I called back to the main line where I was greeted by Robert, again, who told me to send an email to sales@e-mds.com with the name of our practice, what software we were currently using, and would receive an answer in the next 24 hours. Did that ever happen? NO! My original ticket was put in on 01/09/15 (which has been assigned to a tech) and another ticket was put in 01/16/15 (which has been assigned to a tech) and have yet to hear anything back. We have been with e-mds the last 4 years and hopefully this is the LAST year!!!! (if we can EVER get an answer how to export our data)

    Review Source: Capterra
  • David from Harrogate Family Practice

    October 2014

    Very poor responses from customer service

    Ease-of-use
    Quality
    Support

    On the surface, E-MDs is setup to work great and has a lot of great features. Once you buy in, it's terrible. We have been with them for 7 months and still are not functioning properly. If you need meaningful use, forget E-Mds. When you put a ticket in, well, don't waste your time. We have the cloud based and it has been a nightmare. What was suppose to cost us under $5000 to start up has cost in access of $20,000 and we still have features that are not working. I would suggest another system all together.

    Review Source: Capterra

    Response: e-MDs, e-MDs

    October 2014

    Thank you for your continued patience as we work with your clinic on the issues and challenges you are experiencing in your first months using Solution Series. Transitioning to a new EHR and a new hosting provider can be a long and sometimes daunting process especially as you are seeing patients. As we work with you through the issues, our hope is that you will begin to reap the benefits of using Solution Series. We will continue to work with you to ensure your success.

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