Elation Health Software


Elation Health is a cloud-based clinically focused electronic health record solution for physicians looking for an ONC-ATCB certified EMR along with patient scheduling, a patient portal, e-prescribing and e-faxing. The solution can be accessed through a web browser with Mac or PC.

Elation Health is suited for providers who deliver longitudinal care and are focused on small group primary care practices. Elation’s three-pane view of the health record gives providers a full view of the patient’s medical history. Chronic problems easily pull into assessments and SOAP notes and can be addressed in real time with the patient during the visit. 

Physicians can also receive and share patient information, whether labs or consults, referrals to specialists, or other collaboration between providers. This eliminates double data entry and ensures all information is correct and up-to-date. 

Elation’s Provider Passport feature allows consulting physicians to log in and view the patient’s record in order to improve collaboration between providers and enable improved longitudinal care.



11 Reviews of Elation Health

Overall rating

4.5 / 5 stars

Showing 1 - 11 of 11 reviews

November 2018

John from John Stracks, MD, LLC

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Fantastic Product!

Pros

We tried out two other EMRs before using Elation. Elation has been orders of magnitude better than the others. It's intuitive, easy to learn, the patient portal works well, and importantly our revenue jumped 30% after we started using it. I'm thrilled with all aspects of it and have been recommending it to every colleague who asks me which EMR to try. Fantastic product, great customer service. Can't recommend it highly enough!

Cons

The product has been great. As I said, I'm thrilled with what it does for us in terms of record keeping, scheduling, patient communication, and inter-office communication. There's nothing I've been disappointed with.

January 2018

RAJ from RAJESH DALAL MD, PA

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

I am glad!

Pros

I have used Soapware for 20 years. I really liked Soapware for its speed and ease. Soapware unfortunately is going out of business. I watched demonstrations of about 15 software companies. I am writing this review to help others in my shoes. Most software companies are about 20-25 years old and have similar technology as Soapware. Older technology is somewhat rigid. I am glad the sales person from Elation was insistent and honest. Elation is a pleasure to use. I have not heard many doctors saying this. Certain features are great. I am able to work from one screen. I am able to save all thousand rx an internist or family practice doctor will write in the format I want very quickly- 90 days with one refill. I am able to have my staff save the initial rx in this format with one click and so when it is time to bulk refill, it is very easy without errors. One feature that most softwares don't provide is your order sets. Most softwares have a cumbersome way to recall what you commonly order for common complaints. With elation I am able to save my order-sets for many complaints one time and reuse them again and again with two clicks. This is a huge advantage. Many softwares will tell you, they can do it but it is not always easy. With elation you can keep one common template or you can use specific template or you can use many templates together. Once you pick medicines or order set, it immediately becomes part of your note. It is a new generation and smart software. Lab interfaces are free of cost and work great. Abnormal results are colored different. I love the trending feature that is great. It shows last 3 labs on the results without you clicking more. You can mark the abnormal results and they come to the current note automatically. Now this is unique and amazing! It is a true cloud based system and so it is a lot faster than Soapware. I would avoid remote desktop based software. It has directory of local doctors so you don't to manually store all your consultants. The best function will be MIPS. According to patient's age and gender, Elation prompts MIPs requirements right in your note and with one click you will satisfy it. This is very smart! These are the few reasons I selected Elation and I am glad. There is no learning curve. Any one who can use an e mail account can use Elation. It has a very soothing color combination and all windows on the top are labelled also unlike a very crowded software with lot of confusion on the screen. I love it so far. We doctors work very hard and so we need a very easy and robust software like Elation.

Cons

Elation is an EMR alone and that made me nervous. Interface between Elation and MDconnection one of the billing software recommended by Elation works great according to doctors I talked to who are using both. This is a minor issue compared to the fun of working with ELation EMR.

September 2017

M. Ellen from Drs. Cobb and Mahoney; St. Joseph Hospital Eureka CA

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2017

They "get" us!

Pros

Ease of setup and use, and great for the frugal MD. We have adapted it to our general surgery practice and have used it for 3 years. Our billing service logs on and "harvests" our charges each week. The chart check system makes followup easy. Adaptable templates. Easy compliance, with help from the company if you want it. We have seen several practices fold or have to sell to a local foundation after spending a million dollars on a system that is too big.

Cons

Can't delete obsolete tags. Can't put in a short introductory phrase, like phonetic pronunciation of a last name at top--has to go in tags and stays forever.
We are a referral practice rather than a primary care practice, so I wish I could list the referring clinician closer to the top. I wish we could name our own report headers. But really, these are minor compared to the value for the money.

September 2017

Colleen from Women's Helath Care

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

3 of 5

September 2017

MD/owner

Are they going out of business? No one ever returns our messages.

Pros

Ease of use for patient records w template notes, well organized.
Set was easy. Cost ok.
Interface well with our labs/pharmacies. No issues with prescribing
We like the patient portal: we only opened for outgoing messages.

Cons

Customer service is non existent
They do not answer calls or emails (in fact they do not have any voice mail set up)
They recommended Practice Suites as a billing partner ("we love them, great partner, will meet all your billing needs") and it totally destroyed my revenue cycle.
promised us an OB flow sheet when we signed up...3 years ago.
Absolutely awful

May 2016

Garrison from BlissMD


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4.5 of 5

May 2016

Primary care warhorse loves his EMR- who ever thought it could happen?

Pros

Your willingness to help small practices transfer their data from their current software nightmare to Elation - you're the best at this. Data transfer is by far the most anxiety provoking and painful parts of buying an EMR and most companies assume that you are on the hook for life no matter how painful it is to use their software. This company is pure disruption of an aging and underperforming industry - something we have needed for decades. It is time someone built an EMR for health care, not just for billing. You have done this and continue to improve your product. I have enormous respect for what you have done and continue to do.

Cons

Still no recall system and no lab interface with Quest or LabCorps. I know it's coming. I know that when these are done they will be done in Elation fashion and work effortlessly, but I hope you can do these soon.

May 2016

Rubencio from Fuchs Quintana Lowe


Ease-of-use

5 of 5

Customer support

4.5 of 5

Functionality

4 of 5

May 2016

Makes Documentation ALMOST fun

Pros

Software is easy to use and cloud based. Elation staff has been very supportive. Price is very reasonable.

Cons

Which the Practice management software and reports were more detailed and more extensive.

May 2016

Helen from Douglas Severance, MD


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2016

great product, integrative, easy work flow for providers

Pros

product is provider friendly and work flow is great. integrative product with billing and scheduling in one program.

Cons

some issues with surescripts unrelated to ElationEMR.

May 2016

Dorothy from Dorothy Lowe, M.D.


Ease-of-use

5 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2016

Very happy with Elation

Pros

Simple interface.
Easy to use.
Not cluttered.
Charts appear clean.

Cons

Would like to customize views- particularly the order in a patient's chart of medications, past medical history, problem list, social history. We should be able to change the order as we prefer.

We should also be able to customize the physical exam categories (such as Gen, eyes, resp, cvs). Some of these categories are incorrectly named (MSS, NS).

Would like to be able to fax prescriptions for controlled substances that do not read "electronically signed by" at the bottom.

Would like to be able to customize per physician the message (including phone number) that patients get sent for automatic appointment reminders. We have 3 physicians in the practice with 3 different phone numbers but we are only permitted to show 1 phone number in the automated reminder.

We were told that Elation had much experience working with Quest labs but there were no lab codes that are pre-populated. This all needed to be entered manually.

There is no way to delete tags or user-entered lab orders. We should be able to delete in case of errors.

May 2016

Andrew from Family Medicine Associates of San Jose


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2016

Easy to learn and a joy to use - Highly recommend ElationEMR

Pros

Very intuitive and easy to learn and use. Our practice has been using Elation EMR for that past 5 years and has been very satisfied with it. Implementation was fast and easy with excellent support. I trained my staff with a 7 min screen capture video and they were up and running. Doctors went in without any advanced training. I suggested they see 2 patients per half day with Elation on their first day and the rest still with paper charts. Most of them came back and said, "It was so easy, I just saw all my patient in Elation." Support has been excellent throughout. As the company has grown, support has been a little less immediate and personal than it was in the early years but remains prompt and excellent. I think we've only had a couple of downtimes in the past 5 years and never lasting more than 10 minutes. It does lack some features found in more established systems. These include no health maintenance tracking or reminders and no ability to template recurrent tasks. Nevertheless, it is a powerful system and a joy to use. I highly recommend Elation EMR for a small to medium sized practice looking for an easy-to-learn, easy-to-use system.

Cons

Development of new features has slowed as they've expanded. It seems the burdens of meaningful use and other mandates has interfered with evolving new features as quickly as I was hoping to see them.

October 2015

Lisa from Lisa L Wong MD Inc


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2015

Best EMR for small practice

Pros

Exceptional product using modern, intuitive technology which adapts to the times (transition to ICD10 is a breeze so far). Well thought out design which supports clinical care, enhancing efficiency and communication between staff, to and from patients and among other providers. No nickel and dime charges. Receptive customer service. Organized, easy to use chart. Able to meet Stage 1 Meaningful Use criteria without difficulty. High value.

Cons

There is nothing I dislike about ElationEMR. It has been a pleasure working this vendor.

September 2015

Priscilla from Seattle Natural Medicine


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4.5 of 5

September 2015

Nearly a year in and I am still loving this product. So much.

Pros

Things I love about ElationEMR:
- My favorite part is that the writing area expands as I type, so I can see/edit the entire note incredibly easily.
- Only one tab is needed for the whole note.
- It saves every keystroke, so if for some reason the connection is lost, I haven't lost a thing.
- ePrescribing is smooth and fast.
- Unbelievably great and friendly customer service.
- It is totally intuitive to use.

Overall: The product works so smoothly, templates are a breeze to create, the entire system is intuitive, easy to learn and super easy to use, they are constantly adding improvements to an already fantastic product, and their customer service is a dream. Seriously. I once had an issue (that ended up being on my end) on a Sunday afternoon and sent a request for a call back the next day - I got a call back 20 min after I submitted the request. On a Sunday! I love this product; it makes my life so much easier.

Cons

It is so great that when I talk about it, I sound like I'm a salesperson for their company.