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Epic vs NextGen Office
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4 / 5
3.9 / 5
Value for Money
4 / 5
3.8 / 5
Customer Support
4.2 / 5
4 / 5
Functionality
4.3 / 5
3.9 / 5
Last Review Written
March 24, 2025
March 5, 2025
Pros/Cons
Pros
- It is easy to use, once you get the appropriate training and practice. I like that is a great investigative tool to search for timelines in the past.
- It integrates well, with various authentication systems, has superb patient portals (usually entitled "MyChart") and has a great on-site support staff at launch.
- There is also an inpatient version that my institution will be great for my institution when implement as there will be seamless uniformity between outpatient and inpatient.
Cons
- It can be difficult to change an order and often I will need to cancel an order and replace it. It's difficult to view scanned media as it will close when you try to compare it to charted data.
- After notifying IT it takes a few days for the features to get back up and running, but it is inconvenient to have to find work arounds for the time.
- Some seem to be missing sometimes on the app when compared to on the computer. You also can only see the more recent notes, not the older notes.
Pros
- It is a great addition for our small independent polyclinic and we are quite happy with how it has increased our productivity.
- The workflows are good and ever improving. Reporting, interfaces and interoperability are strong.
- Their commitment to customer success with new edge technologies has been a great shift and kept me as a customer.
Cons
- I was unhappy with the product because it slowed me down and required so much excess minutia in button clicking and scrolling. Overall it is a very inconvenient software to use.
- I requested the record for 2 weeks and still have not received the record. I had missed the deadline, now probably in contempt of court.
- At $100 and $10/a lead, with one bad lead, no reimbursement equates to 10.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2025
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
28 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
