It saves us so much time and paperwork!!!

We like almost everything about this software. It is easy to book appointments, print receipts, create orders, bill insurance, etc. It is also integrated with VSP which makes billing those claims a breeze as well as with Weave which is great for our patient communications. There are so many awesome qualities to this software and as long as you fully use all that it has to offer, you will not be disappointed in purchasing it!

If there was one thing that I like the least about it, it's that sometimes the VSP claims don't go through to the lab the first time. It doesn't happen very often but we think that it is an Officemate glitch. Other than that, no issues to report!

Officemate takes care of our basic needs, but I would prefer to see some reform in the program

Appointment scheduling and creating fee slips are mostly intuitive for what our office needs.

Exam writer seems complicated and technical. Unable to delete duplicate patients. E-Documents system only creates pathway to documents saved on your server rather than saving them into the EHR. Refunds or editing fee slips can seem complicated.

Well, it does function, although poorly. It is certified. Aside from that, it is a source of frustration.

Cost: The software is fairly inexpensive. Other than that, there is little that I can say about this software that would be considered a "Pro" for this software over others on the market.

Moving from screen to screen to enter data is very cumbersome. The software is very "buggy". Press "ENTER" after entering data and it's not uncommon for the software to go into a loop or to come up with an error message and then you lose the data you just put in. Customer support is not good, but getting better than it was. The biggest problem is that nothing is ever their fault. You weren't doing something right or your computers aren't up to date. In our case, we replaced our computers so that they well exceeded minimum specifications, and bugs were still present. Optometry is a second career for me. I was a computer programmer before going to Optometry school. So trust me when I say their issues aren't user-related. The software was NOT designed for Optometry from the ground up. It was a software system designed for medical doctors and then modified to "work" for Optometry. So the people at Eyefinity often don't know what to do to make the software work, because they didn't write the initial programs. AVOID THIS PRODUCT AT ALL COSTS.

Overall, very pleased with the product. Has the ability to include/not include as many bells and whistles as what you are comfortable with.

Very intuitive in terms of ease of use, and it doesn't require an excessive amount of switching from screen to screen as is the case with other product offerings.

Updating contact lens parameters/prices can be a bit cumbersome.

Overall it's a very good Optometric EHR. Our office has been using it for 5+ years and have been happy for the most part.

It's very easy to navigate through the medical charts and product orders in OfficeMate. It functions very efficiently and allows me to chart quickly and accurately while still interacting with patients.

Updates don't happen automatically. They have to be done manually and there are quite a few throughout the year. Their customer service is great for easier issues, but some tougher to solve issues require knowledge of the system that many of their representatives struggle with. This is also not a cloud based system, so you must keep a server on site.