Intergy by Greenway Health software


58 reviews(4.5/5)
58 reviews(4.5/5)

Greenway Health’s ambulatory platform provides healthcare organizations with clinical, financial, and administrative tools and services. Intergy, part of the Greenway Health suite, is available as both a web-based and on-premise solution. This system is suitable for practices of all types, including cardiology, pediatrics, neurology, and other specialties.

Intergy is a clinically driven practice management system that has functionality and features designed to help practices track patient information and billing cycles. With the automated eligibility verification feature, office staff can confirm a patient’s coverage during check-in, before the appointment takes place.

Practices can also review insurance claims before submitting them with Intergy’s optional claim scrubbing application.Other integrated solutions include revenue cycle management, interoperability, population health management, mobile access, analytics and patient engagement.

Supported Operating System(s):
Web browser (OS agnostic)

58 Reviews of Intergy by Greenway Health

Showing 1 - 20 of 58

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  • Colleen from FPM Urogynecology, Inc.

    Specialty: Ob Gyn / women's health

    Number of employees: 11-50 employees

    June 2018

    Customer Support went above and beyond!

    Ease-of-use
    Functionality
    Quality
    Support

    I am new to this practice and have never used this program before. The online training modules were very helpful. Customer service has always been extremely helpful in assisting me with issues I may be having. On my last call,Team was so helpful in helping me and providing assistance on how to solve a problem. They checked out every avenue and knew in order to rectify the problem, even when we determined that, at the end, it was not an Intergy issue but instead was a issue with the biller. I am thankful!

    Pros

    Intergy allows our practice to keep updated information on our patients, keep our doctors organized and to provide the best experience all around.

    Cons

    Using the same version of Intergy for two separate entities at my office can get a bit confusing and the ability to modify colors of the background could help ease this as well as offer a fresh look to screens we spend so much time in every day.

    This review was submitted organically. No incentive was offered
    Review Source
  • Bob from Women's Medical Associates of Nashville

    Specialty: Ob Gyn / women's health

    Number of employees: 1,001-5,000 employees

    May 2018

    Decent product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Intergy is a good product but to have it be "robust" you also need to purchase the Practice Analytic (PA) software package with it in order to perform data analytics. PA is an excellent package that Greenway should incorporate into their other EMR systems.

    Cons

    Intergy is not a very user friendly product as you have to perform multiple clicks in order to either get to where you want to go or need to do - Keep It Simple.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • JACQUELINE from The Children’s Doctor if Tampa Bay

    Specialty: Pediatrics

    Number of employees: 2-10 employees

    May 2018

    Easy to navigate great customer support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ease that you can adapt to your needs and your specifications . great customer support

    Cons

    I have no cons.

    This review was submitted organically. No incentive was offered
    Review Source
  • Dustin from Pediatric Practice in Fort Myers

    Specialty: Pediatrics

    Number of employees: 2-10 employees

    April 2018

    Lots of features available but none are included in the amount you pay them for the software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    DO NOT BUY unless you enjoy paying an attorney

    Pros

    basic system
    if you love DOS, this is perfect for you
    great for those people who enjoy computer programming and creating their own forms

    Cons

    Over priced
    nothing included in basic model
    IT is almost nonexistent
    they sell you on the amazing features it has but neglect to tell you that none are included when you buy the software. Almost all features are considered add-ons which means there's a cost for them
    System is constantly being "upgraded" on the weekends but there is never any noticeable changes

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

    Response: Anna, Greenway Health

    May 2018

    We’re sorry to hear that you had a bad experience. Intergy is typically praised for its ease of use, canned and customizable templates, and ability to meet the entirety of a practice’s needs. Additionally, our Customer Support is highly regarded by our clients and is currently at a 98% satisfaction rate based on cases closed. If you’d like to discuss further, please feel free to contact us at communications@greenwayhealth.com

  • C. Marlene from Cottonwood Medical Center, Ltd

    Specialty: Family medicine

    Number of employees: 11-50 employees

    March 2018

    13 years of experience with Intergy electronic medical record has been great and looking forward to a continued relationship with the company

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I've used 2 other electronic medical records at other clinics. Intergy is faster, cleaner in appearance, more clinically logical, and easier to learn.

    Pros

    Integration between Practice Management software, EHR the clinic record, and Practice Analytics for reporting. Good workflow for staff and providers. Always looking at ways to improve customer service. Customization of the clinic record appeals to providers.

    Cons

    Just like all of the other electronic medical records on the market, it would be nice if it costed less. Training on new features could be better.

    This review was submitted organically. No incentive was offered
    Review Source
  • Allison from Community Health of South Florida, Inc

    Specialty: Community health center / FQHC

    Number of employees: 501-1,000 employees

    March 2018

    Intergy for FQHC

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Fairly reasonable demographics that meet UDS guidelines. Canned report feature provides good amount of pre fabricated reports. Insurance set up fairly easy.

    Cons

    poor functionality, no population health interface. Greenway Intergy proves difficult to interface with other HL7 software. Not intuitive, charges do not interface with forms. Too many 'clicks'.
    Practice Analytics does not utilize diagnosis' or procedures for UDS measures, and your workflow has to include the correct click to produce results so you add the correct medcin finding rather than diagnosis.

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Anna, Greenway Health

    May 2018

    We’re sorry to hear that you had a bad experience. Intergy is normally known for its ease of use, customizable templates, and exceptional Practice Analytics capabilities. Our Population Health solution, Greenway Community, provides customers with the ability close those care gaps and easily report data to receive reimbursement for care. If you’d like to discuss further, please feel free to contact us at communications@greenwayhealth.com.

  • Madonna from Cottonwood Medical Center, Ltd.

    Specialty: Multi-specialty

    Number of employees: 11-50 employees

    March 2018

    A great product that has evolved along with technology.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    My practice has been faithful to the ever evolving Greenway company. They strive to create a very satisfied customer.

    Pros

    I currently use Intergy Practice Management and Practice Analytics in my job daily. My practice has utilized all 3 products for many years. It affords us a one stop shop to manage the practice, esp. the business end. Reports are very informative and functional for managing the every day business of medicine.

    Cons

    Introduction of new product lines can be overwhelming at times. Which do you choose for your practice? What will enhance your bottom line?

    This review was submitted organically. No incentive was offered
    Review Source
  • SUZANNE from SOUTH BAY OBGYN

    Specialty: Ob Gyn / women's health

    Number of employees: 11-50 employees

    February 2018

    iNTERGY by GREENWAY HEALTH

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Wonderful EMR and PM; once you know how to make her do what she can do, it's GREAT! User friendly training video's that give overview functionality of system to a new user; more in depth use is necessary to maximize the system features; software constantly updating and growing with user suggestions to improve.

    Cons

    Dont have enough training video's that explain the practical application of the software and what functions can be utilized. Customer Support training is limited and Customer Service department will only answer specific questions when asked by the client; very challenging to know how all of the functions and features may be applied to the daily use at the practice.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Christina from The Myers Clinic

    Specialty: Family medicine

    Number of employees: 11-50 employees

    October 2017

    My review of the Greenway Health System.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    I would recommend this product to other medical facilities.

    Pros

    The Greenway system is very user friendly. When you need help and have to call the customer support center the technicians are very helpful and courteous.

    Cons

    The canned reports in the base Intergy system do not give all the information you need so you have to utilize the Practice Analytics system. The Practice Analytics system is not user friendly.

    This review was submitted organically. No incentive was offered
    Review Source
  • Bridgette from Surgeons of Lake County

    Specialty: Surgery

    Number of employees: 2-10 employees

    October 2017

    Greenway Intergy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I have been using Intergy for over 10 years. It is easy to use. The enhancement request process is good and customer service is knowledgeable and dedicated to resolving issues.

    Cons

    Most forms, notes, etc. are built with primary specialty in mind. Has less diversity for more specific specialties

    This review was submitted organically. No incentive was offered
    Review Source
  • Tracey from Aurora Diagnostic Laboratories

    Specialty: Pathology / research

    Number of employees: 201-500 employees

    October 2017

    Greenway Health is AWESOME!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    From a client vendor perspective I have to say it is a pleasure to be able to collaborate with an efficient group of professionals to support our mutual clients. Teamwork makes the Dreamwork!!

    This review was submitted organically. No incentive was offered
    Review Source
  • Jacqueline from The Children's Doctor of Tampa Bay

    Specialty: Pediatrics

    Number of employees: 2-10 employees

    October 2017

    Very positive in all aspects,

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great customer support hardly any waiting time, issues are resolve in very little time, software is a joy to work with very complete and easy

    This review was submitted organically. No incentive was offered
    Review Source
  • Ryan from The Eye Clinic

    Specialty: Other specialty

    Number of employees: 51-200 employees

    September 2017

    Overall good for multi specialty companies.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Everything integrates well. Overall the software is very powerful. The built in electonic prescribing works well as does the greenway patient portal.

    Cons

    Intergy is written in an older programming language. The encounter note functionality can be vastly improved.

    This review was submitted organically. No incentive was offered
    Review Source
  • Kris from Tri-County Pediatrics, Inc

    Specialty: Pediatrics

    Number of employees: 51-200 employees

    September 2017

    Intergy makes my day productive!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Intergy is easy to use. Upgrades are constantly made. I feel as though support is easy to work with and they take suggestions for possible upgrades in the future.

    Cons

    I do not think this product is Pediatric specific and there are a few things that we need to modify as a result, however, support has listened to our challenges and worked with us to find resolution.

    This review was submitted organically. No incentive was offered
    Review Source
  • Chris from Center Associates

    Specialty: Mental & behavioral health

    Number of employees: 51-200 employees

    September 2017

    Intergy is very user friendly. All the information I need is right at my fingertips.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I would highly recommend Intergy. All information is easily obtained. All information can be seen on one screen, no jumping back and forth from screen to screen. When and if support is needed the calls is answered promptly, by a live person and is rectified quickly. Love Intergy & Greenway!

    Pros

    Intergy offers the information I need all on one screen. All icons are clearly labeled. I am able to customize Intergy to my specific job duties, so there is no clutter and/or information that is not relevant to me. Help buttons are available on every screen. I love that it tracks my movements so I can easily return to a specific patient by just looking at my history. Most importantly, if I do need to contact customer service for support the phone is always answered by a live representative who has always been able to answer my questions with just one short phone call and more often than not, I end up learning additional tips/tricks that make my job easier.

    Cons

    I wish DK letters can be reproduced if accidentally not printed. I have Intergy set up to search for patients by account #, it would be nice once we switch the search mode to patient name instead, if the cursor automatically went to the field where you enter the patient name. Neither of these are a problem, but it's all I can think of as a negative.

    This review was submitted organically. No incentive was offered
    Review Source
  • Kim from Manhattan Radiology

    Specialty: Radiology / imaging

    Number of employees: 11-50 employees

    September 2017

    Great Software for Collections

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Every bit of information that goes into review of past due accounts is provided on the screens in the Collection module This is so very helpful compared to other programs and enables me to review accounts very quickly.

    Pros

    I really like the Collections Program! The practice I work for is small, however the patient data base is huge. I have found the programs on Intergy help me keep close track of past due accounts. There are several different reports that give me options of what information I am looking for when reviewing the accounts.

    This review was submitted organically. No incentive was offered
    Review Source
  • Dan from Family Service Inc.

    Specialty: Mental & behavioral health

    Number of employees: 51-200 employees

    September 2017

    Intergy for Medical Billing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We have used Intergy for many years and have found it to be a very easy system to use that has great consumer support.

    Cons

    The product is somewhat expensive, however you do get all of the services you need when utilizing the software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Erica from Brookville Pediatrics and Internal medicine

    Specialty: Family medicine

    Number of employees: 11-50 employees

    September 2017

    Very satisfied

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It was very easy and straightforward to use. I like the simplicity and it was extremely user friendly.

    Cons

    Some of the tests are difficult to complete based on wording or phrasing, but overall it is quite simple and easy

    This review was submitted organically. No incentive was offered
    Review Source
  • Nelsy from Dr Q Pediatrics

    Specialty: Pediatrics

    Number of employees: 2-10 employees

    August 2017

    Reviews

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Easy to use scheduling page , entering demographics and insurances. labs and imaging are easy to find.

    Cons

    alerts to the doctors when in a patients chart. having a better way to find out about patient that has not been seen in a long time.

    This review was submitted organically. No incentive was offered
    Review Source
  • Jennifer from PsychoGeriatric Services, LLC

    Specialty: Psychiatry

    Number of employees: 11-50 employees

    August 2017

    Some intuitive functions are missing.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Highly robust system. The billing aspect is by far the best feature of this system. Lots of customization.

    Cons

    Not intuitive. Hard for clinicians to navigate for what we do. Some reports do not run out of the main system, which seems like a feature that should just be a given.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
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