Intergy

RATING:

4.2

(97)

About Intergy

Intergy offers ambulatory practices a specialty-focused EHR and practice management solution that is both user-friendly and customizable. With Intergy’s tools, users can manage chronic conditions, capture payer incentives, and thrive in the world of value-based care. The ONC-certified solution has consolidated functionality that simplifies notation, automates tasks, and streamlines workflows. The Intergy ecosystem of products also includes telehealth, remote patient monitoring, chronic care management, patient portal, patient messaging, and more — all solutions fully integrated. Plus, the EHR and practice management system is available through Greenway Secure Cloud. In addition to its suite of products, Greenway offers a marketplace of vendors providing additional in...

Intergy Pricing

Contact Greenway directly for pricing information.

Free trial: 

Available

Free version: 

Not Available

Patient chart

Intergy Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Intergy

1 - 5 of 97 Reviews

Renita

Medical Practice, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Greenway Intergy for Medical Practices

Overall experience is excellent. Greenway Intergy interfaces with our Phreesia tablet . When we have encounter issues the Support Team ;have been prompt, professional and will ensure the issue is resolved before hanging up the phone. Intergy personnel are great to work with. The system is "user friendly' for new employees. The upgrades ensure the system is current with new innovative technology.

PROS

User friendly, with excellent support from Greenway Staff. Intergy meets all of our Medical Practice needs with Patient Medical Records, Finances, Billing, , Reports for Management. The system templates can be modified to meet the AAP guidelines, and Insurance Hedis measures. We are very pleased with the Greenway Intergy Software System.

CONS

We have experienced difficulty with meagering charts. If we have an patient put into the system twice, it is tricky merging the two charts into one.

Reason for choosing Intergy

This system gave us more detailed templates and storage. We liked the technology and user friendly aspect of the system.

Reasons for switching to Intergy

Needed a more efficient system, more reliable. We needed a system to fit the growing practice in expanding areas of Insurance, Billing, EHR and Patient information.

Jennifer

Medical Practice, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2019

Great choice!

PROS

We love Greenway! We have been using it for just over one year. We put lots of work into the templates and this makes the doctors work so much easier. Everyone knows if the Doctor is happy then everyone is happy! The staff has to put in a bit more work in this system but we are able to get things ordered and done quickly. We love the completed notes. They are very detailed now that the templates are completed. We would suggest Greenway to anyone looking for a streamlined system.

CONS

We don't love this system for vaccines. Its almost impossible to see what a patient is due for.

Reason for choosing Intergy

We had set up several demos. No other company went above and beyond for us like Greenway did. We changed from a system after only having them for 9-10 months. After loosing lots of money we are now doing well! Seeing more patients and making sure we have quality care!

Reasons for switching to Intergy

We made the switch because the last system we had was a template layering system that was very confusing. They also did not have a great billing set up. We love how Greenway has practice analytics and everything that it shows us.

Andrew

Medical Practice, 11-50 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

Reviewed September 2019

Intergy EHR - Don't Waste Your Money

They are effectively the source of our business issues.

PROS

I do not like any aspect of the EHR. Its capabilities were grossly oversold. Lack of training and resources is a major issue.

CONS

Lack of support. Lack of training prior to Go-Live. We were told to watch videos for training. We watched the videos and still do not know how to properly bill. Complete and utter waste of money. No help from our incompetent project manager.

Reason for choosing Intergy

Price. Was also promised much more than we are actually getting. But hey once the contract was signed and we went live, they washed their hands of the issues and have not been supportive.

Reasons for switching to Intergy

Our server licence was expiring and needed to switch to a cloud based EMR. Was promised free migration, patient portal, and patient messaging. All of which we have not received/ they have not finished setting it up. We have been live for almost a month now.

Vendor Response

Hi Andrew, We are sorry to hear that you have had a bad experience with Greenway. Intergy is typically commended for its ease-of-use, customer support, and ability to meet the entirety of a practice's needs. Our team takes great care to deliver quality training, support, and consultation. Additionally, our Customer Support teams are here to assist with the daily issues affecting your practice and provide guidance to handle any challenges that may surface. We're committed to working with your practice to ensure your success, please feel free to contact us at communications@greenwayhealth.com.

Replied October 2019

Jenny

Medical Practice, 201-500 employees

Used daily for less than 12 months

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2017

Best Integration

This support team is fantastic. Most support teams do not give "Use of Product" information; the support is simply for issues or problems, but Greenway actually gives out information on how to use the system and best of all, it is in chat format so no loss of time trying to reach someone by phone.

PROS

Of all 5 of the systems I have used, this is by far the best integrated system of all of them. This is the first truly integrated PM and EHR I have ever experienced although most systems tell you they are integrated. All set up is in PM. Critical information is automatically shared in both PM and EHR (example: tasks). Not only is the Billing/Scheduling system an integral part of EHR (and vice versa), but the analytics system matches perfectly or can be updated to match in unusual circumstances. And now, we have a new Portal which is also integrated!! Communicating with the patient is simply a part of staff and provider daily tasks. It is really well thought out!

CONS

The forms design is a little too simplistic. We need more control over the wording and order of the documentation from the note form but, having said that, it is possible to accomplish that with a little more effort. Being able to design our own forms allows us to innovate and create new workflows and problem solutions.

Mark

Health, Wellness and Fitness, 51-200 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed December 2021

Breaking Up Is Hard To Do

We moved on from Intergy to a new billing system that fully integrated with our EHR software. Ending our relationship with Greenway turned out to be far more difficult than it should have been. If you are a current or prospective buyer you need to go into the relationship fully aware of this. Once the ink on the contract dries you will be just a monthly invoice to them. And that is OK as long as everything works as it should. But when the time comes to end the relationship they won't let go easily. Make sure you have all your "i's dotted and your t's crossed".

PROS

The software is fairly intuitive. It has a lot of features.

CONS

The canned reporting is severely limited. To make up for this Greenway sells an accompanying software called Practice Analytics. It has alot more canned reports plus the ability to develop your own reports. However it costs additional on top of Intergy, and the database only updates once a day overnight.