Intergy Software


 

Greenway Health’s ambulatory platform provides healthcare organizations with clinical, financial, and administrative tools and services. Intergy, part of the Greenway Health suite, is available as both a web-based and on-premise solution. This system is suitable for practices of all types, including cardiology, pediatrics, neurology, and other specialties.

Intergy is a clinically driven practice management system that has functionality and features designed to help practices track patient information and billing cycles. With the automated eligibility verification feature, office staff can confirm a patient’s coverage during check-in, before the appointment takes place.

Practices can also review insurance claims before submitting them with Intergy’s optional claim scrubbing application.Other integrated solutions include revenue cycle management, interoperability, population health management, mobile access, analytics and patient engagement.

 

Intergy - Patient dashboard
 
  • Intergy - Patient dashboard
    Patient dashboard
  • Intergy - Practice analytics
    Practice analytics
  • Intergy - Patient care plan
    Patient care plan
  • Intergy - Imaging files
    Imaging files
  • Intergy - Claim details
    Claim details
  • Intergy - Reports dashboard
    Reports dashboard
Supported Operating System(s):
Web browser (OS agnostic)

50 Reviews of Intergy

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Mark from MM Restaurant Development
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

My review of the Greenway Health System.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I would recommend this product to other medical facilities.

Pros

The Greenway system is very user friendly. When you need help and have to call the customer support center the technicians are very helpful and courteous.

Cons

The canned reports in the base Intergy system do not give all the information you need so you have to utilize the Practice Analytics system. The Practice Analytics system is not user friendly.

Review Source
 
 

Bridgette from Surgeons of Lake County
Specialty: Surgery
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Greenway Intergy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I have been using Intergy for over 10 years. It is easy to use. The enhancement request process is good and customer service is knowledgeable and dedicated to resolving issues.

Cons

Most forms, notes, etc. are built with primary specialty in mind. Has less diversity for more specific specialties

Review Source
 
 

Tracey from Aurora Diagnostic Laboratories
Specialty: Pathology
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

Greenway Health is AWESOME!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

From a client vendor perspective I have to say it is a pleasure to be able to collaborate with an efficient group of professionals to support our mutual clients. Teamwork makes the Dreamwork!!

Review Source
 
 

Jacqueline from The Children's Doctor of Tampa Bay
Specialty: Pediatrics
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Very positive in all aspects,

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great customer support hardly any waiting time, issues are resolve in very little time, software is a joy to work with very complete and easy

Review Source
 
 

Ryan from The Eye Clinic
Specialty: Other specialty
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Overall good for multi specialty companies.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Everything integrates well. Overall the software is very powerful. The built in electonic prescribing works well as does the greenway patient portal.

Cons

Intergy is written in an older programming language. The encounter note functionality can be vastly improved.

Review Source
 
 

Kris from Tri-County Pediatrics, Inc
Specialty: Pediatrics
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Intergy makes my day productive!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Intergy is easy to use. Upgrades are constantly made. I feel as though support is easy to work with and they take suggestions for possible upgrades in the future.

Cons

I do not think this product is Pediatric specific and there are a few things that we need to modify as a result, however, support has listened to our challenges and worked with us to find resolution.

Review Source
 
 

Chris from Center Associates
Specialty: Mental & behavioral health
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Intergy is very user friendly. All the information I need is right at my fingertips.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would highly recommend Intergy. All information is easily obtained. All information can be seen on one screen, no jumping back and forth from screen to screen. When and if support is needed the calls is answered promptly, by a live person and is rectified quickly. Love Intergy & Greenway!

Pros

Intergy offers the information I need all on one screen. All icons are clearly labeled. I am able to customize Intergy to my specific job duties, so there is no clutter and/or information that is not relevant to me. Help buttons are available on every screen. I love that it tracks my movements so I can easily return to a specific patient by just looking at my history. Most importantly, if I do need to contact customer service for support the phone is always answered by a live representative who has always been able to answer my questions with just one short phone call and more often than not, I end up learning additional tips/tricks that make my job easier.

Cons

I wish DK letters can be reproduced if accidentally not printed. I have Intergy set up to search for patients by account #, it would be nice once we switch the search mode to patient name instead, if the cursor automatically went to the field where you enter the patient name. Neither of these are a problem, but it's all I can think of as a negative.

Review Source
 
 

Kim from Manhattan Radiology
Specialty: Radiology / imaging
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Great Software for Collections

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Every bit of information that goes into review of past due accounts is provided on the screens in the Collection module This is so very helpful compared to other programs and enables me to review accounts very quickly.

Pros

I really like the Collections Program! The practice I work for is small, however the patient data base is huge. I have found the programs on Intergy help me keep close track of past due accounts. There are several different reports that give me options of what information I am looking for when reviewing the accounts.

Review Source
 
 

Dan from Family Service Inc.
Specialty: Mental & behavioral health
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Intergy for Medical Billing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We have used Intergy for many years and have found it to be a very easy system to use that has great consumer support.

Cons

The product is somewhat expensive, however you do get all of the services you need when utilizing the software.

Review Source
 
 

Erica from Brookville Pediatrics and Internal medicine
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Very satisfied

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It was very easy and straightforward to use. I like the simplicity and it was extremely user friendly.

Cons

Some of the tests are difficult to complete based on wording or phrasing, but overall it is quite simple and easy

Review Source
 
 

Nelsy from Dr Q Pediatrics
Specialty: Pediatrics
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Reviews

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Easy to use scheduling page , entering demographics and insurances. labs and imaging are easy to find.

Cons

alerts to the doctors when in a patients chart. having a better way to find out about patient that has not been seen in a long time.

Review Source
 
 

Jennifer from PsychoGeriatric Services, LLC
Specialty: Psychiatry
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Some intuitive functions are missing.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Highly robust system. The billing aspect is by far the best feature of this system. Lots of customization.

Cons

Not intuitive. Hard for clinicians to navigate for what we do. Some reports do not run out of the main system, which seems like a feature that should just be a given.

Review Source
 
 

Jenny from HealthLinc LLC
Specialty: Family medicine
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Best Integration

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This support team is fantastic. Most support teams do not give "Use of Product" information; the support is simply for issues or problems, but Greenway actually gives out information on how to use the system and best of all, it is in chat format so no loss of time trying to reach someone by phone.

Pros

Of all 5 of the systems I have used, this is by far the best integrated system of all of them. This is the first truly integrated PM and EHR I have ever experienced although most systems tell you they are integrated. All set up is in PM. Critical information is automatically shared in both PM and EHR (example: tasks). Not only is the Billing/Scheduling system an integral part of EHR (and vice versa), but the analytics system matches perfectly or can be updated to match in unusual circumstances. And now, we have a new Portal which is also integrated!! Communicating with the patient is simply a part of staff and provider daily tasks. It is really well thought out!

Cons

The forms design is a little too simplistic. We need more control over the wording and order of the documentation from the note form but, having said that, it is possible to accomplish that with a little more effort. Being able to design our own forms allows us to innovate and create new workflows and problem solutions.

 
 

Brette from The Orthopaedic Institute
Specialty: Orthopedics / sports medicine
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Longterm Intergy User

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I've been using Medical Manager ..... Intergy.... Greenway for over 25 years. I have worked on Allscrpts, Athena, Kareo, and more - this is my preferred PM and the combined full Suite for EHR is excellent as well. It is very flexible for docs who don't like radio buttons and makes posting charges a reasonably manageable process.

Pros

I have used several PM systems in my over 25 years in this industry. I like the ease of use and the willingness to address shortcomings (because ALL PM/EMR systems have them). Really what makes Greenway/Intergy the best is its PEOPLE. The Chat help, ability to call in at any time for assistance, relationships developed with sales, support, and integration teams are all top notch with Greenway.

Cons

I wish reports could be exported into Excel, but you can purchase the add-on Practice Analytics and that addresses that although there are some fields of data in intergy that cannot be mined. I also REALLY wish there was a way to change font and/or font size in the intergy windows as when working in intergy no matter what you do the actual data you are managing (patient demographics, a scheduling module, etc) only gets as big as about 1/3 of your screen. For us old ladies that is problematic. That is one thing I wish they'd make a priority to fix.

 
 

Myra from SOAR, INC.
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Easy to use (user Friendly)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Support is awesome

Pros

keep the billing department on top of issues. reports are easy to view. lots of user on one system

Cons

the cost we are a non-profit. so in order to update our system, we must get approved for grants. Not easy these days.

 
 

Victoria from Care Resource
Specialty: Mental & behavioral health
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Good system for keeping all records in one place, In general it is an efficient system

Ease-of-use

Functionality

Product Quality

Customer Support

In general it is an efficient system

Pros

Good system for keeping all records in one place, In general it is an efficient system allowing to avoid fraud

Cons

Someone else can open encounter under your name and, as a result you have responsibility to close that encounter

 
 

Heather from McComb Children's Clinic
Specialty: Pediatrics
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Love this software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have to use this program for multiple different things with my clinic. I use it for medical records, billing, and shot record print outs. It is very easy to access all of these.

Pros

It is very user friendly. It is easy to fix any mistake you make in the billing department.

Cons

When scanning medical records if you scan in the wrong chart side you can not edit it and switch it over. You must delete and rescan.

 
 

Kantilal from Progressive Womens Healthcare SC
Specialty: Ob Gyn / women's health
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Excellent Features and Great Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our experience so far is great. Features are excellent and support community is very handy, prompt and very useful.
It covers all aspects of medical practice management system, defined very clearly.

 
 

Kenneth from Health Care
Specialty: General practitioner
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2017

April 2017

Overall we have had a positive experience with Intergy and Greenway

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We look forward to moving into Greenway Community for population health

Pros

The practice analytics is easy to use
The new EHR is a great improvement
The Rx system is easy to navigate

Cons

We would like to see more interfacing capabilities.
We would like to see interfacing easier to implement and less costly
We would like to see more video training that we can access when needed.
Would like the patient portal to be easier to use

 
 

Shawanna from Randolph Medical Practices, PA
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Excellent customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our office has recently integrated Intergy with Phreesia and we love it. We have been provided special assistance with the Integration process and we love it! Customer service is always great and fast!

Pros

I like the fact that if I have any questions or issues with a certain function within the product, there is someone trained in that specific area that can help me and I'm not just forwarded continually to different people that can't assist me.

Cons

Some of the help screens are too vague and do not give clear instructions. I would like to see the product offer clearer instructions for the administrative staff on how to set up things in the program for practice, such as letters and labels.