Intergy Software

Intergy Software

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About Intergy

Intergy offers ambulatory practices a specialty-focused EHR and practice management solution that is both user-friendly and customizable. With Intergy’s tools, users can manage chronic conditions, capture payer incentives, and thrive in the world of value-based care. The ONC-certified solution has consolidated functionality that simplifies notation, automates tasks, and streamlines workflows. The Intergy ecosystem of products also includes telehealth, remote patient monitoring, chronic care management, patient portal, patient messaging, and more — all solutions fully integrated. Plus, the EHR and practice management system is available through Greenway Secure Cloud. In addition to its suite of products, Greenway offers a marketplace of vendors providing additional in...

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Intergy User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4

Showing 1 - 5 of 95 reviews

User Profile

Rohan

Verified reviewer

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2019

Intergy works well for us

Intergy PM has helped grow our business, increase efficiencies, and help ro reduce overhead.

Pros

The Intergy PM and Practice Analytics reporting system are great for our business. The ease of claims entry and transmission has helped streamline our processes.

Cons

Some of the Enterprise functions are meant for a large multi-specialty practice and not a RCM/billing company like ours. But it does not hamper our use of Intergy.

Reasons for choosing Intergy

The PM reporting system was excellent and the price was better for us.

Reasons for switching to Intergy

We needed a more robust PM system with EHR capabilities.

Cindy

Company size: 201-500 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

October 2019

Intergy PM Review

It has been great. Our PM set-up phase and go-live went great. We were prepared and ready to go. Our billing did not miss a beat.

Pros

The billing set-up/features are easy to set up and easy to use.

Cons

I would like to see some more built in reports with filters. We can always run/write reports in Practice Analytics - but not all users have PA access. Some additional Finance and A/R reports would be great.

Reasons for choosing Intergy

We really liked Vitera HealthPro, and working with the Vitera company. When Greenway purchased Vitera, we decided to continue our successful partnership and move to Greenway Intergy.

Reasons for switching to Intergy

HealthPro was being phased out. One of the things I liked about Intergy was how similar it looked to HealthPro. Intergy also operates similar to HealthPro. I think this helped reduce staff stress when we were transitioning from HealthPro to Intergy.

Andrew

Company size: 11-50 employees

Industry: Medical Practice

Time used: Less than 6 months

Review Source

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
2

Customer support

out of 5
1

Functionality

out of 5

September 2019

Intergy EHR - Don't Waste Your Money

They are effectively the source of our business issues.

Pros

I do not like any aspect of the EHR. Its capabilities were grossly oversold. Lack of training and resources is a major issue.

Cons

Lack of support. Lack of training prior to Go-Live. We were told to watch videos for training. We watched the videos and still do not know how to properly bill. Complete and utter waste of money. No help from our incompetent project manager.

Reasons for choosing Intergy

Price. Was also promised much more than we are actually getting. But hey once the contract was signed and we went live, they washed their hands of the issues and have not been supportive.

Reasons for switching to Intergy

Our server licence was expiring and needed to switch to a cloud based EMR. Was promised free migration, patient portal, and patient messaging. All of which we have not received/ they have not finished setting it up. We have been live for almost a month now.

Response from Greenway Health

Hi Andrew, We are sorry to hear that you have had a bad experience with Greenway. Intergy is typically commended for its ease-of-use, customer support, and ability to meet the entirety of a practice's needs. Our team takes great care to deliver quality training, support, and consultation. Additionally, our Customer Support teams are here to assist with the daily issues affecting your practice and provide guidance to handle any challenges that may surface. We're committed to working with your practice to ensure your success, please feel free to contact us at communications@greenwayhealth.com.

Replied October 2019

Michael

Company size: 2-10 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

July 2020

Intergy EMR

This system has met all of the expectations of our clients. We have been able to customize the system to meet all our needs.

Pros

This software is comprehensive and flexible for multi-specialty practices. The reporting capabilties are second to none.

Cons

The user interface could use a refresh. We have had to use a 3rd party integrated product for digital signature capture

Reasons for choosing Intergy

Customized capabilities and reporting

Reasons for switching to Intergy

Lack of functionality

Anonymous

Company size: 51-200 employees

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2019

Great EHR

reenway has always provided us with a subject matter expert in the areas or modules that we need or may have overlooked. So at a moment I can pick up the phone or email a SME to get direct insight on how the system was designed to work vs how we were using it. It's important to note after going live the support turnaround & follow through have been great. Chat, Calls, Email.

Pros

User customization, Practice customization.

Cons

ome key points I'd like to highlight are: The sales teams, I really hate to use that term because of the typical cliché of a sales guy. I've had the opportunity of spending time with these teams at the conferences and truly believe they want to do well by the community and not just sell a product and move on. That being said, every implementation that we've had, we were always provided a robust road map that outlined the entire process from assessment, discovery, plan and design, training, communications to entire organization, adjusting or recommend workflow changes, and continuing support. Throughout that process of not just developing the road map but following through, we were always in control and felt that Greenway's actions were directed towards our goals.

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