Kareo Clinical EHR Software


 

Kareo is a Web-based EHR, medical billing, and practice management used by thousands of physicians across the United States. This system suits small practices and billing companies. With Kareo, practices can schedule patients, confirm insurance, manage delinquent accounts and the collections process, store patient documents, develop customized reports and more.

Practices can be up and running within 48 hours of signing up. The system starts at a low monthly rate with no contract, no set-up fees without the worry of maintaining and updating the software.

Kareo Clinical EHR can be used across a wide variety of medical specialties, including mental health, family medicine, pediatrics, cardiology, chiropractic, podiatry and more.

 

Kareo Clinical EHR - Agenda
 
  • Kareo Clinical EHR - Agenda
    Agenda
  • Kareo Clinical EHR - Calendar
    Calendar
  • Kareo Clinical EHR - Insurance collections
    Insurance collections
  • Kareo Clinical EHR - Lab results
    Lab results
  • Kareo Clinical EHR - Patient chart
    Patient chart
  • Kareo Clinical EHR - Encounter note
    Encounter note
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000

459 Reviews of Kareo Clinical EHR

 

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Software Advice Reviews (333)
More Reviews (126)

Showing 1-20 of 333

Kelly from North Shore Health and Wellness
Specialty: Family medicine
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

Easy to set up and great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the way it looks, it is bright and colorful. It is very easy to navigate once in the chart. There is a lot more for me to learn as I just started using this product. So far, it is great!

Cons

I easily deleted a section while writing a note and had to redo it as I could not get it back, auto save would be awesome

Review Source
 
 

Kerith from Body Mechanix Physical Therapy, pllc
Specialty: Physical therapy / rehab
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Great value for the money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Kareo provides a great service at a reasonable price, It integrates well with WebPT which allows for single entry.

Cons

The set up and customer service are hard to reach and deal with. I think some of that is because we are on the east coast and Kareo is on the West

Review Source
 
 

Shelby from MAD Billing Service, LLC
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Quick and easy learning

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

I liked how easy it was to learn the software. It was easy to catch on quick and get used to using all the features.

Cons

Sometimes the online help system online was not very useful because I would type in a question and it would give me a broad answer.

Review Source
 
 

Asad from Williamson Pain Institute
Specialty: Pain management
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Potential to be a Great EHR, not updating probelms fast enough.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great Value especially when a practice is starting off. Simple Practice Management and Great Tutorials for training. My sales Rep. Don Yates is the reason I selected the product.

Cons

Customer Service is too slow to respond. Other EHR I'm looking at are constantly improving, suggestions I've made in the past seem to never be fixed.

Review Source
 
 

Angie from New Life Men's Health
Specialty: General practitioner
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Not the best, but not the worst

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The software is easy to learn and use. It is easy to verify the patients insurance and you can save it each time you verify it.

Cons

not an easy way to apply credits to another service line or another date of service, clearing house rejections do not always have a clear explanation to why they reject. When charting, it will not auto save and if you do not do chart quick enough, it will kick you out of the system and you loose everything you've charted on.

Review Source
 
 

evelyn from pacific wellness center
Specialty: Physical therapy / rehab
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Kareo is the best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

All in all is a great software

Pros

Love this system. Very easy to learn. We use this for billing in combine with webpt. Reasonable price

Cons

The toll free is not accesible in our area. I just request a weekly sales report if possible to add it

Review Source
 
 

Kinjal from Peterson Rehabilitation
Specialty: Physical therapy / rehab
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Easy to use, nice text shortcut feature.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Calender should be printed in the grid format rather than each appointment, so that appropriate time grids can be maintained well.

Pros

Ease of use, text shortcut features are awesome, ease of loading the template to initiate the note.

Cons

Needs more categorization for templates regarding therapy and rehabilitation. Printing the notes is a challenge as you have to print them one by one. If there is a feature to print multiple notes at same time, it will be really helpful to save time and make the chart at the end of treatment course, rather than printing one note at a time.

Review Source
 
 

April from trina
Specialty: Other specialty
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Kareo is not user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There is too much advertisement in Kareo

Pros

When I started my new position I had to train myself on Kareo. It was pretty easy to navigate as a new user.

Cons

When scheduling in Kareo, the calendar made it difficult to make an appointment due to the size of current patients on that screen.
When I cancel an appointment advertisement pops up as soon as I cancel and won't let me navigate away.

Review Source
 
 

Matthiaus from Medical Claim Solution
Specialty: Substance abuse
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Always an issue

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If product is not working why should I have to pay full price for 2 months when program was less than functional

Pros

able to fox rejections right from rejection screen. Ease if use. Moves quickly. I cant really find that many pros at the moment. I always have cases open that take months to be resolved.

Cons

Customer service. the fact that there is always an issue and case open for months at a time. Its hard to use a product that is always less than operational

Review Source
 
 

Katie from Helping Hands Physical Therapy
Specialty: Physical therapy / rehab
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Great product for the price.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Kareo has been a good fit for my practice.

Pros

I like that the EHR and billing portions are integrated and I like the ease of use. It was very easy to learn how to use Kareo's EHR and billing software. I like the web app so I can work from home.

Cons

The only con I've found so far is that when I sign a chart note, the note is closed so then I have to reopen it to e-fax it.

Review Source
 
 

Mark from Innovative Ultrasound Inaging, inc.
Specialty: Radiology / imaging
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Kareo

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Easy of use and streamlined system. The price is comparable to other software. The software is very clean looking and easy to navigate through.

Cons

The ability to totally customize the software to fit out needs. That's the main con for us. No other cons.

Review Source
 
 

Amber from Vashon Natural Medicine
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Extraordinarily Disappointing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would not recommend doing business with Kareo at all. Their products are sub-par. I have found out just how sub-par in the last 3 months of transitioning. Any organization that continues to charge a customer's credit card after twice confirming a plan cannot be trusted, and that was after numerous other broken promises. The people we worked with were all very nice, but the systems they had to work in failed to actually assist customers. Please invest your time and resources elsewhere.

Pros

Our small 2 provider office started out relatively successfully with Kareo about 4 years ago with both EHR and Practice Management (PM). I thought my trainer did a good job. After that...it was downhill.

Cons

We added three more providers in time. Kareo's promised functionality on their PM platform didn't receive attention, support or vision that really paid off on the user end. The EHR experienced minor improvements that were hailed as miracles, however still lacked significant benefits. Kareo transitioned to charging for EHR and the communication with us at least failed completely. It took 2 months to come up with an agreement our office felt was fair, however it was all initiated by us. Their solution was to give us 30 days to transition to a new platform, which since it takes 3 months to implement their program, I pointed out that wasn't really reasonable. We have fought to get our data in any type of usable format, both clinical and business and spent 100+ hours trying to get it through the back door. Really, a very very disappointing experience.

Review Source
 
 

richard from Dr Richard Charles
Specialty: Psychiatry
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Easy to document and send scripts.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Scripts are not tedious to send. Pt documentation is easy to use. The format for finding pt is user friendly.

Cons

There is no stand alone eprescribing or part time options. The initial set up for controlled substances I thought could have been smoother.

Review Source
 
 

Nayari from Behavioral Healthcare Services
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Looking for More Compatability with other Softwares

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very user friendly, nice appearance, easily able to access topics, reports, and other clinical data such at progress reports with Quality and patient education. I do really like the help tips provided within the patient charts as well.

Cons

Lags quite a bit, occasionally experienced lost notes, does not provide auto-corrections on spelling errors.

Review Source
 
 

Valerie from Reliable health services, inc.
Specialty: Psychiatry
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Stay away from Kareo except you want nightmares and hardship

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Do not sign up with them. This is too much trouble. I have been dissappointed since the sign up.

Cons

They are unprofessional and the software is outdated and worthless. They will cause anyone much hardship and worries. Stay away from them. They have no help and do not know what they are doing. There is better out there. Do not believe anything their salesmen tell you.

Review Source
 
 

Rebecca from Medicine with Mercy and Grace
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Customer service so poor you may never discover any redeeming benefits

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am puzzled by previous positive reviews that I read when researching products for a new practice compared to my experiences with other products in the past and my experiences in trying to implement Kareo. When Kareo was free, people must felt it sufficed and not worth complaining. The total lack of response to questions or complaints is surreal. I do not see how this company can survive. I'm trying to figure out whether to bail out now or try to adapt to get at least something from my investment of time so far.

Pros

It allows flexibility to structure notes to include narrative information.

Cons

Can't get answers to questions or any sensible follow up from startup coach who always states that he will check with a colleague and get back to us but never does. This is the worse customer service I have ever experienced in my life. Requests to talk with a supervisor lead nowhere. No one responds. Chat line staff sign off on problem tickets before reported problem resolved. Problems abound in almost every area--saved notes disappear without explanation, e-prescribing is cumbersome and not suited to work flow typical office practice. There is no training module and no instrcutions available for the e fax services through updox, no glossary of error messages, not reliable transmission to send or receive.

Review Source
 
 

Thomas from Excel Medical Group
Specialty: Pain management
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Kareo seemed to be thorough.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Variation...... The program seem to have significant variation on how to do things..................

Cons

Steep learning curve. It took quite a bit of trial and error.....It was somewhat difficult to learn.

Review Source
 
 

Vincent from Modern Urgent Care
Specialty: Urgent care
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Easy to use, but difficult to maintain in urgent care

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

One major draw for EMR systems is customizability, I feel with Kareo I wasn't able to customize the EMR to the providers' needs.

Pros

The system was easy to use, basically click on an area and type in your medical chart. Easy to use on most platforms (both Apple and PC).

Cons

Patient eligibility was faulty. The patients eligibility was "unable to be determined" more often than not, we had to use third party sites or call for verification of eligibility.

Review Source
 
 

Chris from Alpha
Specialty: Other specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Get what you pay for

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's inexpensive so that's attractive for a small clinic. It's also helpful that it's cloud based .

Cons

The PM and EHR don't always work together. Scheduling is cumbersome. Former employees are still listed and can't be deleted. Customer support is poor.

Review Source
 
 

Linda from Linda Buseman PMHNP, LLC
Specialty: Psychiatry
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

I began to use this system with templates that I created. I have used different systems and found this feature to be difficult. I have designed my own website so I am not a stranger to template making tasks.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I appreciate the discount for e prescribing only. I am a single person office, pay for a schedule system that is excellent and allows the pt. to prepay, and tech support is five + stars.

Pros

I can e prescribe and this is a great time saver. However, I would like to more easily print scripts for controlled substances without using 1 sheet per script. I treat ADHD and my patients often require 6 scripts.I do not use the scheduler, notes, etc. Because I do not take insurance, it appears that the insurance features would be beneficial. I also like the ability to find diagnoses for ICDM-10 by referencing ICDM-9.

Cons

One must find the pharmacy in demographics so as not to waste time. Using the prescription generator oftentimes will display those applicable pharmacies as does the demographics page.

Review Source
 
 
 
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Showing 1-20 of 126

Cathy from Sirius Medical Billing,LLC

November 2017

November 2017

I consult with Kareo users to increase efficiency

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Less headaches and frustration

Pros

It connects with Webpt so providers can create the visits and send to Kareo. The no response feature is great to see what hasn't paid in a time frame you pick. When creating statements, it allows you to post payments and recalculate statements before sending. Customer support is always helpful

Cons

The auto post feature on secondaries, post a duplicate write off amount, creating a false credit. Encounters and claims are separate. If you want to change something on a claim you have to find the encounter first. Set up is lengthy but Kareo helps

Review Source: Capterra
 

Jeffrey from Now solo practice. Prior: UC Davis Med Group
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Extremely frustrating, very poor functionality. After 1 year I left the company.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

From Kareo: no significant benefit, mainly frustration.
From your program to review Kareo: this was easy, helpful and productive. You know how to keep a person on-point.

Pros

Initially, the electronic software (EHR) was free, which allowed considerable forgiveness of the product. I initially appreciated the technical support from people who cared about their product and service. Unfortunately, the most common replies to questions from I.T. were apologies for not being able to provide what customers wanted and needed the most, see below.

Cons

1. Creating progress notes frustrating. Must save notes before changing screens, otherwise all information LOST. No auto-save. Saving data prior to change in screen, must save and CLOSE the document. Multiple steps to re-open again. Always inefficient.
2. Doctorbase is an "answering device for providers" to provide caller's phone number. The glitch for NEW callers: NO NAME provided, no message recorded. 10-15 "unknown" callers by end of day: 1/2 -3/4 were salesmen or bankers wanting to give loans.
3. When I changed companies, unable to transfer data in bulk. Had to transfer every patient individually. Other companies ALL had ability for bulk transfer. Would have to transfer emails individually, all 15,000.
4. Limited & unsophisticated ability to create progress notes to limit key strokes.
5. Requesting program upgrades: infrequent, rarely helpful, never quick or responsive even for minor change requests.
6. Initial support staff NEVER heard from again. I had to sort out problems by trial and error . I had 10 years prior experience in sophisticated programs before this disaster.
7. This is only a few of the problems I had before leaving. 6 months later, I received a call from Kareo asking how I would like to improve my experience & upgrade the system. They apparently did not know I was long gone.
8. Working with pharmacies never smooth or easy.
9. Many more issues, unfortunately, that I have suppressed.

Review Source: Capterra
 

CRISTAL from Pathways Psychology Services
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Bad Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Newer use than our old one but not what our intentions and not user friendly, aesthetics could be better and better synchronization with the practice management

Pros

The scheduler is very helpful, I like that we can place a color coordination. I also like that you can view it when you hoover your mouse over it.

Cons

The view settings, you can not adjust your views. Reports are hard to set up and customize even with the Excel Ad-In.

Review Source: Capterra
 

Samantha from Pro-Fit Physical Therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

We have used this program for almost 2 years and it is so easy to work with!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Fast smother payments from insurances

Pros

What I like most is the ease from moving from one area to another without having to close everything down and reopen it.

Cons

There needs to be a better way to do patient statements. Right now I have to remember who owes what and when to send them. There needs to be something to just click on and print all patients due.

Review Source: Capterra
 

Aldo from Monmouth Functional Neurology Center
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

We have been using this for some time and it's the best and easiest to learn how to use of all them.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It runs my office!

Pros

Easy to institute and learn how to use. Helps integrate website promotion as well. Cloud-based so it can be accessed from anywhere.

Cons

Takes a long time for bugs to be fixed after having reported them. This is pretty annoying, As they should be able to institute changes relatively quickly.

Review Source: Capterra
 

Melody from Walnut Street Health & Wellness
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Terrible. Going on 4 months, cannot bill Medicare due to their incompetence. No formal training.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I cannot honestly say that has given up much benefit = perhaps more options for reports.

Pros

lots of options in reports, but not easy to figure out. colors of screens are easy on the eyes. no other good comments.

Cons

Poor training. poor customer service. errors that I do not get answers on. Does not pull in appointment code & ending date of service, using Care360 for EMR. Pulling up info - not enough info shows. No place to make recommendations (like when pulling up the list of "encounters", which insurance is it). Too many steps to find the patient balance, why is it not on the first patient screen. Also, copay, have to add an extra step in to find copay for insurance unless the patient has a card. Difficult to figure out what needs to be fixed on denials. No place to put the reason the patient is coming in that will cross over. So an "office visit" for any reason, we make a note and then have our staff print that day's appointments - or flip between systems. I have over 30 years experience, the sixth system I have been on, and I am NOT happy.

Review Source: Capterra
 

Suzanne from Alliance Physical Therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Kareo has been instrumental in billing "clean claims" to the insurance.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Clean claims

Pros

Easy to navigate and customer service is professional and helpful. Claim rejections are informative as far as what is needed by the payer and enrollment assistance is easy to access. Claim scrubbing can be done for each new patient which creates smooth billing for ongoing claims.

Cons

Not enough variety for report options and the custom report option is too complicated. Billing secondary claims can be perplexing trying to attach the primary remit information to the claim. The sort method for some of the screens could have more options.

Review Source: Capterra
 

Tina from Doctors clinic

June 2017

June 2017

Easy to learn and use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use. You can toggle begin different tasks without exiting out of what you are doing at the time.

Cons

It could have the name of the doctor or the name of the office of your appointment on the reminder call.

Review Source: Capterra
 

Christopher from Varsity Rehabilitation
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Change is always hard at first, but Kareo is indispensable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It covers all the aspects we need to keep record and track of claims

Pros

Change is always hard at first, and at first I was not happy. When things are made easier for you and you can not tell; you rebel. I was wrong...the more I used Kareo the more I found it to be so helpful in running a small medical office.

Keeping track of charges, billing, claim transmission, and statements all made easy

Cons

The Cons are not as negative as other issues. The program shuts down when an error occurs; yet nothing is ever loss.

Review Source: Capterra
 

Dennis from Right Relief Health
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

An unfortunate let down

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

An electronic health record system that works but even in itself has too many shortcomings for taste.

Pros

This software provides beatiful EHR templates for charting. You can also create your own specified templates but the pre-made ones suffice. Along with that the scheduling in the EHR is easy to use and you can create a patient if they aren't in the database and you need to schedule a new patient.

Cons

Customer service is one of the worst providing customer service I have experienced. Dedicated members of managed billing, enrollments, and marketing don't even communicate efficiently. They also have you do their job at times when they have the resources at hand to figure things out yourself. You'll spend more time trying to get the certified medical biller and coder to do their job than taking care of patients.

Review Source: Capterra
 

WA from OHM
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

The process of submitting claim was confusing and tedious. They also charged me 4 times quoted rate.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

None, tried to cancel immediately, but even that took months.

Pros

They provided a very extensive tutorial, which is needed considering how complicated the process was.

Cons

Poor customer service, they would not refund money after they placed me into wrong subscription category.
The process of submitting a claim took about 4 times as long as it did with a free system I had been using.
They continued to charge my bank account for 2 months after I cancelled and did not offer a refund.

Review Source: Capterra
 

Nolan from Sports & Wellness Physical Therapy

May 2017

May 2017

Efficient Revenue Cycle Management Program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A complete and easy to use software to maintain a clean A/R

Pros

Ease of use once you get accustomed to the location of the features. On-boarding and training are easy. They help you through setting up all the clearinghouses and getting your EFTs and ERAs.

Cons

There are some reports that would be nice to have and reports tend to be more complicated than they need to be.

Review Source: Capterra
 

Lisa from Southern Maryland Dietitian
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

RD Private practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I signed up for Kareo after trying with Office Ally. Office Ally was so hard to use, Kareo is much easier and had great training.

Pros

integrates with Practice Fusion, good customer support

Cons

Windows based

Review Source: Capterra
 

Brad from Your Health Pediatrics
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Not recommended for start-up clinics

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As a start-up and not being able to open for several months, having your arm twisted to purchase an PM/EMR/Billing solution is not being considerate on the part of Kareo. A start up has many things to do and many things to invest in without wasting money on a system that will not be used due to time constraints. We paid from our limited resources for nothing for a couple of months. Even after canceling they are still trying to bill us. I consider them to be insensitive to the needs of a start-up and would not recommend them. They have a good sales pitch but my trust level was completely destroyed and I switched to another company.

Pros

It has a marketing solution

Cons

It does not create an automatic narrative attached to ICD10 codes as you click on options.

Advice to Others

Start-ups with limited resources should not be pressured into buying any software until they know that other priorities are out of the way. Otherwise they will pay for something they will not be using for a couple of months.

Review Source: Capterra
 

Amanda from Endeavor Rehab
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Kareo is great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Kareo has been a great billing software that we have been using for a little over a year now. We have been able to keep track of our a/r with all of the great reports that are available to us. We are overall satisfied with kareo.

Pros

The reports

Cons

Collections accounts could be easier to differentiate with a highlight on the account.

Advice to Others

This software is very easy to use and if you have any questions you can call customer service who has always been extremely helpful.

Review Source: Capterra
 

Carol from Comprehensive Psychiatric Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

RUN DON'T WALK AWAY FROM THIS COMPANY IF YOU'RE THINKING OF USING THEM

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KAREO IS HORRIBLE!!! They're customer service is rude. They're account representatives are illiterate.

They do not know how to bill for services. We tried Kareo for a time. They sent out invoices to people who never should have been billed and for the people who were supposed to be billed they never sent an invoice. They're expensive for extremely poor work. We could not wait to get away from this company and now they're denying us access to our old notes. We often receive requests from lawyers, insurance companies, other physicians for our patients notes, but Kareo will no longer allow us access to the old notes unless we pay...

It's clear to me that this company is in trouble if they have to insist on payment to access old notes that the doctor documented on his patients. We are now looking into litigation and we will sue for our records. This company WITHOUT QUESTION and most assuredly is destined for failure. IT's inevitable. AGAIN IF YOU'RE THINKING ABOUT USING THIS SERVICE, KAREO, FOR ANY OF YOUR MEDICAL OFFICE NEEDS I IMPLORE YOU TO LOOK ELSEWHERE. THIS COMPANY KNOWS NOTHING ABOUT MEDICAL BILLING, SCHEDULING AND THEY REALLY, REALLY KNOW NOTHING ABOUT DECENT CUSTOMER SUPPORT. ALL THIS COMPANY CARES ABOUT IS $$$$$$$$$.......TAKE IT FROM ONE WHO KNOWS...MOST INCOMPETENT.

Pros

Nothing...it is not user friendly

Cons

Customer service is rude. Customer billing representatives are incompetent.

Advice to Others

FIND ANOTHER BILLING SOFTWARE COMPANY...KAREO IS ON ITS WAY OUT....

Review Source: Capterra
 

Kevin from Spectrum Behavioral Health LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Kareo Billing and Practice Management programs work.

Ease-of-use

Functionality

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Value for Money

Ease-of-use
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Value for Money
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Support

We are a small practice, and handling the office management, administration and billing was taking too much time and manpower to address. The Kareo Practice Management app allows me to stay on top of issues and keep my practice running well. Their billing team is excellent and we have a dedicated team leader from Kareo (Tanya) who is outstanding. They have kept my A/R aging under control and have really helped me deal with the many hurdles you can face with insurance companies. I have been able to use my time on running and growing our business and have been able to focus our small office staff on customer service and revenue generating activities.Strongly recommend you check Kareo out.

Pros

The support is excellent and you can always get a live voice to discuss issues and develop solutions.

Cons

Would like to see the cost come down a bit.

Advice to Others

Worth a look

Review Source: Capterra
 

walter from nextclinic
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Get quote in writing or bait and switch

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make sure to get a quote in writing, we received a quote and started to implement the software and later found out it was really two times as much, had to start all over with a new company. Lots of wasted time.

Pros

original price

Cons

the actual price

Advice to Others

get quote in writing, will change after you start implementation.

Review Source: Capterra
 

Luana from New School University

January 2017

January 2017

Too confusing

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Very confusing system and doesn't show the bills by line item just a total. You can enter multiple codes for billing but to actually look at what your sending out, you can't.

Review Source: Capterra
 

Philip from P Mark Glencross MD MPH

January 2017

January 2017

No guarantees

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I had to cancel due to inability of Kareo to integrate with Practice Fusion. Despite advertising they could, they were unable to do so after multiple hours with technical support and two months trying. It was - Practice Fusion saying it was Kareo, Kareo saying it was Practice Fusion. I was very surprised having seen Kareo's reviews. When I asked for a refund, I received a firm, "no" and the reply below. I didn't read their extensive contract, which in fact states, if they can't get it to work, it is not their responsibility. I switched companies and was up an running in two weeks.

From Kareo, "Please keep in mind that Kareo subscription fees are not contingent on your ability to successfully integrate with your third party EHR"

Review Source: Capterra
 
 
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