Kareo is a Web-based EHR, medical billing, and practice management used by thousands of physicians across the United States. This system suits small practices and billing companies. With Kareo, practices can schedule patients, confirm insurance, manage delinquent accounts and the collections process, store patient documents, develop customized reports and more.

Practices can be up and running within 48 hours of signing up. The system starts at a low monthly rate with no contract, no set-up fees without the worry of maintaining and updating the software.

Kareo Clinical EHR can be used across a wide variety of medical specialties, including mental health, family medicine, pediatrics, cardiology, chiropractic, podiatry and more.



189 Reviews of Kareo Clinical EHR

Overall rating

4.0 / 5 stars

Showing 1 - 20 of 189 reviews

December 2018

Martin A from Millennium Medicine

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

4 of 5

Functionality

3 of 5

December 2018

Has potential

Program will probably be usable in a few short months if they would only listen to the MD’s but even the calls left with the CEO remain unanswered - no one cares!

Pros

Few features such as history taking are great that’s probably all that I can see in the positive column

Cons

Very disorganized , seems to have no input from practicing physicians - any suggestion remains unanswered.

December 2018

Brigitte from Douglasville Psychological Outpatient Services, LLC

Company Size: 2-10 employees

Review Source


Ease-of-use

1 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

2 of 5

December 2018

Disappointed Karo user

We would not recommend this software.

Pros

We really can not find any pros in this software. The support is good, but this is about all of it. We are very disappointed.

Cons

It is very hard to navigate in the software. We have the feeling that we are loosing control of payments received, payments to be posted and claims to be submitted. Our business is small and we need an easy to use medical billing software that does not require to many medical billing hours. When it was introduced to us, we felt great, but have to say that we are very disappointed. Lost a lot of revenue due to difficulty of progressing the claims.

December 2018

Shelly from RiverCity Family medicine

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Happy practice

Pros

It takes Care of most of our needs and is user friendly. We love the fact that Kareo listens to our needs and works on updates. Their customer service is outstanding.

Cons

There some few areas that need to be improved sooner than later.

1 -When you send a referral the demographics should be included and the options to send labs and studies.

2- when you upload results for the Dr you should be able to assigned them to the dr for reviewing and signing off on them. ( we can do labs and studies but not referrals or consuls or other important things.

3. The hospitalization and procedure section needs to be improved. Because when people get admitted to the hospital they generally have studies done and that section does not allow you to add any more than one thing per day.

4. I feel there should be a place for the hippa to be documented in the demographics sections. We currently use the note section in the demographics and document it there.

November 2018

Erick from Crew Health

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2018

Some glitches but overall great product

Pros

The functionality and flow of the software are great. Easy and clean software. Great mobile apps for when oncall or working remotely.

Cons

Glitches with software where medication renewals fail and get "stuck" in que.

November 2018

Deja from STORGE

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Efficiency is key!

It is the most attainable clinical software available today! Takes the stigma out of the EHR expierence.

Pros

Effective
Simple
Affordable
Compliant
Real

Cons

I have none. There is nothing going on with this software that causes any providers I know any problems.

November 2018

Amy from Hosanna Medical Center, PLLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Very satisfied

So far we are happy with Kareo EHR

Pros

The system is computer friendly, not hard at all

Cons

Prescriptions: sometimes we have some Prescriptions we can't eprescribe

November 2018

Aparna from Jersey Medical Weight Loss Center

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Kareo - billing software

Pros

Excellent customer service. Our Client manager is quick to respond and offers timely help. Kareo billing portal is easy to use even for a not-so tech savvy person.

Cons

Kareo Engage was not very useful for my practice. I have not used Kareo EHR. Kareo billing portal frequently gets upgraded which means that we need to delete and re-install it every 2-3 weeks which is a hassle.

October 2018

Oscar from Robina Corporation

Company Size: 10,000+ employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

3 of 5

October 2018

Great product!

Thanks to your great customer service .

Pros

I really appreciate that there product is free of charge for using its application and there technical support is so great and has a lot of patience on your concerns and I'm thankful to that.

Cons

It has a lot of improvement to be consider so us users will appreciate it much , But overall experience using this product is awesome for me .

October 2018

Chelsea from Athlete Recovery and Chiropractic Health

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

2 of 5

Functionality

3 of 5

October 2018

Not my favorite EHR system

Pros

Support and implementation team were helpful during initial trainings. Pricing and trial were great for what it was.

Cons

Macros were not as easy to set up as they were portrayed when purchasing the software. I spent quite a bit of time free hand typing SOAP notes where other companies had much easier forms etc.

October 2018

Lyndon from Jollibee Foods Corporation

Company Size: 10,000+ employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

Kareo Clinical EHR customer service saves the day!

Hoping for more updates before recommending this product to anyone .

Pros

I really love there customer service they know there product so well , they will help and teach you step by step on how to use there product and I'm still thankful that this product is free for all .

Cons

It needs so much improvement on there product features and I'm still waiting for more update for easier use of it. I know that this product can help life more easier.

October 2018

Cassie from NextGen Male Medical

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

First Impressions are everything

Their online training was very user friendly and they keep on task with your clinic all along the way!

Pros

You get a live person anytime you need assistance. A person that speaks clear English ! Their customer service is stellar!

Cons

Might be a bit overwhelming to a small practice like ours but they cater to all needs. We are small so some items we may not use but Kareo does show you everything from point a to b on how to use to the fullest!

October 2018

Lanita from Health Wealth & fitness

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

4 of 5

Customer support

1 of 5

Functionality

2 of 5

October 2018

Horrible Customer Support

I purchased Kareo first basically because of the price but if I had known about the poor customer support then I would have payed more money for less hassle. I ultimately cancelled the product at 2:30pm and well at 7:30pm the same day they billed me again. I called and explained my situation and well there was nothing that could be done. I would not use Kareo again under no circumstances!

Pros

The price was the only attractive aspect to the purchase.

Cons

Customer service was overall very poor.

September 2018

Omarie from K08 Sounds

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Functionality

1 of 5

September 2018

Not likely to recommend

Pros

I like that we can manage our patient accounts and view their appointments. It’s also customizable for different types of appointments and tasks needed for different cases and treatment plans.

Cons

For something this pricey it needs more features such as auto reminders, a training program, and more. It’s missing a lot.

September 2018

Apurva from T4Men

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2018

Easy startup, intuitive system, runs on all playforms; few issues with cash only accounts and support

Pros

Kareo is super easy to get comfortable with if you’ve ever used an EHR, works in most browsers, cloud based, rarely if ever have we had a system slowdown or shutdown. The scheduler, in clinic workflow, and patient communication are really well done. ERx and direct address are well integrated. Templates are numerous and easy to build and customize. Easy to use old notes to build new ones. Very easy for non clinical staff to learn.

Cons

Using Kareo in a cash only environment isn’t the easiest. They steer you to their credit card processor and don’t really make it easy to run your own. The support is mostly responsive but can be superficial.

September 2018

Preston from Outsourced Health Solutions LLC

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

All the necessary essentials!

Overall, great EMR and PM that is manageable on a modern platform.

Pros

Integration with PM and Telemedicine platforms are nearly seamless
Support is available and always ready to setup screen share
It actually works like it's supposed to. Rarely has technical problems where this is so common with other PMs and EMRs I've used.

Cons

Like all RCM software, it has a learning curve and can be confusing at first
There are a lot of online tools that are helpful but not always introduced until you inquire about it.
Does not work on Mac OS unless you have Virtual machine - something they should mention on the sales call

September 2018

Jesus from Dio Implant Philippines Inc

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Self Explanatory and Easy to Learn Software

Pros

* Its really easy to learn the fundamentals of using Kareo Software
* it provides educational information which is very helpful

Cons

* Customer concerns were poorly handled by the support team

September 2018

Jessica from Barry Weintraub

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Simple and Interactive Layout

In general, Kareo helps the front desk do their job efficiently and customer support is always willing to help.

Pros

I love how easy-to-read the platform is. Kareo has everything you need in a doctor's office to organize patient data.

Cons

Automatic messaging is convenient and I thank Kareo for making it easy to do so, but sometimes it may get overwhelming and may turn off a customer if done too much.

August 2018

Woldegabriel from Gabriel Pediatrics

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2018

Post training evaluation

Looks great

Pros

The EHR Simplicity and the togetherness of the important pages of clinical notes.the arrangement of tabs.

Cons

Busy schedules and difficult to get appointment .slow progress in the beginning of the agreement and training prosses.

August 2018

Waleed from Khyber Teaching Hospital

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

4 of 5

Functionality

2 of 5

August 2018

An ehr suite that has potential for future but not yet

I used it to keep patients records for some time. I learnt that it was useful only if the problems are removed.

Pros

It is available on ipad and has a web version accessible everywehre.
Relatively cheaper than the competitior (drchrono)
Was free in the past so this one is only a good feature of the past (which allowed me to test it)
I really appreciate they have finally added patient messaging improvements to the ipad version

Cons

Least things happen automatic almost everything is manual (even lacks autosave for notes)
Messyness throught the experience
only for small or medium set up so i can not recommend to the hospital because of the lack of support for cordination at such a level
Only works with online pharmacies in the US (or atleast not in the country where i work)

July 2018

Mallory from Mallory Griffith, MA CCC-SLP

Company Size: 1 employee

Review Source


Ease-of-use

4 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

3 of 5

July 2018

Great program - not cost effective for this slp's solo-practice

Pros

Seems to serve it's purpose - relatively user friendly and a good system to store electronic medical records.

Cons

It's base price would be great if you had several employees, however, as a solo practice, I could not justify the fees for the cost. I used it until I found a more cost effective system.