ManagementPlus (Eye Care Leaders) Software


ManagementPlus is a practice management solution built for ophthalmologists and optometrists. Key features include fully customizable electronic health records (EHR), practice management, ASC forms and inventory, optical sales and inventory, revenue cycle services, practice building and reputation management, business analytics and capital funding.

All features are available in one integrated platform, so users can access and analyze their data in one unified space.

Customizable EHR forms are designed to follow existing workflows. The revenue cycle management services feature handles all billing from eligibility to collections. The ManagementPlus reporting tool provides users with the ability to report on most fields in the system, while the practice management system provides a choice of two scheduling modules.

Users have the option of choosing either cloud-based or on-premise deployment. This system can be accessed on various models of desktops and mobile devices.

Dashboard
Dashboard

Dashboard

Medical recording

Medical recording

Accounting

Accounting

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Windows 2000



68 Reviews of ManagementPlus (Eye Care Leaders)

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 68 reviews

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Vance from Auburn Eye Physicians

Specialty:  Ophthalmology

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Worst Customer Support Ever

Go with a quality software with competent support staff

Pros

Simplistic, fairly inexpensive to purchase, but training and support from corporate personnel is horrible

Cons

Poor customer service, technical support personnel who don’t know their jobs - thousands of dollars a year in sopport costs with horrible support

Review Source

Selene from Kelly Eye Center

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Inexpensive PM system, but you get what you pay for.

Pros

The system is relatively inexpensive, and there are many ways to customize the program to your particular needs. Fairly intuitive, and easy to teach others how to use.

Cons

Too simplistic (for instance, lacks email or messaging within software, so we're unable to communicate in a HIPAA-compliant manner). Ability to run detailed reports is disappointing, as you can't combine different "sections" of the system, such as patient demographics and EHR visits. Requests for help are sometimes answered in minutes, or not at all, requiring multiple attempts to get a resolution. In the end, if you don't have high expectations, and aren't looking for cutting-edge technology, M+ might suit your needs.

Review Source: Capterra

Kathy from EREA

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Extremely easy to use. Very user Friendly.

EASE of use. Training quick and easy.

Pros

Customizable for EHR and very user friendly. Have worked with this program since 2003 and would not change our system. They are always making upgrade to make the system better. Developers listen to the users to add functions on the system.

Cons

The changes to the ownership has been tough. This was like a family in the support that we have used and got to know. Now they are becoming more corporate. This is a great group why change something that has been so good for so long.

Review Source: Capterra

Matthew from Pacific Vision Medical Center

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Great product. Always evolving for the better. Excellent, responsive customer service.

It's our lifeline. We'd be lost without it.

Pros

they have an annual Users Group meeting that is invaluable (and fun). The EHR visit design tool is intuitive and powerful. You get to know each real human working their tech support. They are all helpful and knowledgeable. I don't know the actual number but I would bet the average job retention to be in the 6-10 year range.

Cons

Any large and complex software can develop bugs. As many practices have customized the product to their own needs those bugs can manifest themselves in different ways. this can make it frustrating for the end user as well as the development team. However, they are relentless in the pursuit of perfection

Review Source: Capterra

Kathy from EREA

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Great product!

We have been on this system since 2000. Each year the company is working to make the software easier to use and more useful. They strive to meet excellence in their product. Well worth the investment.

Pros

Ease of use and different uses for all the integration pieces.

Cons

Update can sometimes be tricky.

Review Source: Capterra

Kathy from EREA

Specialty:  Ophthalmology

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2017

Love this system

Great system for ophthalmologist!! Love the Practice management system and all the integrations for EHR, E-prescribing, claims, statements, payments, etc.

Pros

Easy to navigate the systems and everything on the patient are in one place, not 3 places!

Cons

The customer service staff is a little slow at getting back to the client. They need to have more experience in the CS staff. They did have this but changes in their staff have made it rough on complex issues.

Julie from Center For Sight

Specialty:  Ophthalmology

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2016

Management Plus Software

Have done a lot of customization at our expense to ease use. I realize we have on older platform and newer forms are now available but at an additional cost so we have customized our origional platform to fit our needs. Wish we could speed software up faster.

Pros

Customizable and easy to learn to navigate.

Cons

Wish could speed software up. Still has some glitches. Seems as if everytime we have an update we have a lot of kinks to fix before we can operate program. Optical module needs work.

Nikki from Triangle eye institute

Specialty:  Ophthalmology

Number of employees:  11-50 employees

Ease-of-use

Value for money

Functionality

October 2016

Lack of concern for new clients

We switched to Management plus after seeing their demonstration. However we are 5 months in and still have not been fully set up. We were told we had a trainer assigned but Jennifer was not in contact until just recently. Needless to say there has been a decrease in money due to not being set up, billing issues, lack of any kind of commitment from M+

Pros

We recently received the assistance of a new trainer, who is amazing. Hopefully we are going to be able to resolve issues.

Cons

Once you sign up you get limited help with set up, with the use, and in general. Not worth the switch

Alexa from The Eye Clinic, Inc

Specialty:  Ophthalmology

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2016

EASE OF USE

I feel as a user it is easy to navigate and when training a new employee it helps that it is windows friendly so they can pick it up quickly.

Pros

easy to move around and learn

Bethany from George Yaplee Medical Center

Specialty:  Ophthalmology

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2016

Minimal support after contract signed

1st of all we want with this software due tot capability to integrate directly to what seemed like a quality EHR system. The billing features would only be further enhanced once we could implement EHR down the road, however we purchased this program to use only for billing initially. We were sold on the "lcustomer service calls answered live 98% of the time". The reality was about the exact opposite. We can call numerous times in a day, either going straight to voicemail, or holding for 20 minutes then a voicemail and never recieve a call back & rarely within the same day, so we just keep calling. Further, our issues never seem to be a high priority to them, even when they feel URGENT to us. The week we implemented our contract, we were assigned a trainer, and received emails stating she was out of the office for the next 3 weeks with limited phone and email access. Nice start, huh!? & they had new phone sysytem so we also couldn't get customer service to answer the phone. We called our sales rep, and he was out to. We called and emailed other trainers, similar replies, out for weeks. Bottom line, M-plus took on to much, to soon and was not & &/ still not prepared, staffed & capable of servicing and training new customers. We have been with them now for going on 10 months with severe program issues due to lack of training and information. We schedule a training and they want to reschedule. They want to do everything on a recorded webinar when we need direct training & specific directions. There are significant shortcomings we are still coming across. Granted they have customers of 16 years who are happy but right now they are not capable of helping new customers. They are not personable & don't make their customers feel like their business really matters. In attending a recent users group meeting, there was nothing of special note to make us feel warm & fuzzy about being a part of their program. After all the problems we have had, even the CEO said "let me know if you need anything" but didn't really respond much when I indicated they completely missed many sales opportunities by not taking care of us from day one! (As it had been our intention to go EHR by year end)

Pros

No up front cost, you pay monthly for the program. You can create about any report, once you learn to think like their program. Billing, EHR & Optical & batch eligibility. You don't pay extra for customer support

Cons

You can't get live customer support as they promise. You do ALL the set up on your own (something other/older customers told me they didn't have to do, but apparently now new customers, or at least we did) The used a excel of patients & insurances & uploaded the bare basics. All the set up of insurances and clearing houses even the specifics of many of the loop and segments have fallen upon us to know & work through... again a very difficult, painful & unncessary process. Even when we are told how/what to enter, it has been inconsistent & had to be changed multiple times & as of this week, a program change now renders it ALL to be reprogrammed yet again... not by them, but now I have to go back to every single insurance & make changes to avoid denials...

Teresa from Pacific Vision Medical Center

Specialty:  Ophthalmology

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2016

Management Plus

I have been a Management Plus user for 15 years. I would say the largest benefit of this operating system is that they realize the necessity to stay up to date with the features they offer in order to help providers meet Meaningful Use requirements. Customer service is key when it comes to computer operating systems, and Management Plus has great customer service. Although there may be wait times for certain issues, the customer service representatives will keep in contact with you and let you know they are working to resolve issues when they arise. I would highly recommend Management Plus for anyone looking for a customizable operating system and a conscientious staff to work alongside you when the need arises.

Pros

Excellent customer service. Customizable EHR. Meaningful Use certified

Michele from Fischer Schemmer Silbiger

Specialty:  Ophthalmology

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2016

Great EHR system

Management Plus gives us the tools we need to document and track the medical care we give to our EHR patients. Their software is easy to use yet customizable.

Pros

I love the reporting capabilities

Cons

The superbill template form is complex and hard to update. It would be much easier to use in an excel format.

Katie from Feidler Eye Clinic

Specialty:  Ophthalmology

Number of employees:  2-10 employees

Ease-of-use

Customer support

Functionality

October 2016

Katie's Review

I have been very happy and pleased with this software.

Ann from Feidler Eye Clinic, PC

Specialty:  Optometry

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2016

We like Management Plus!!

Management Plus continues to improve software and features for both our practice management and EHR, and expands to accommodate the changes of the government. Great company and great people!

Katie from Ophthalmology Associates

Ease-of-use

Value for money

Customer support

Functionality

October 2016

Some areas need help

Tech support needs stronger, better trained people answering the phone. Mike is good, but I miss Tyson, Ashley and Mindy. The Indian gentleman, who I can never understand his name, is never able to help me and always wants me to retell my problem via email. I don't have time to do that. Nathan, our EHR Specialist, is fantastic. He always works with us and is honest when telling us if something we have won't work with the change we want to make. Overall, it would be great to have a Tech Support Specialist that we could go to for all our needs. Otherwise, have Lorena and Valerie's extention to reach them when you cannot reach anyone who can help.

Review Source: Capterra

Shelley from Ophthalmology Associates

Specialty:  Ophthalmology

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2016

Long time client, but don't feel like one

We have been a client of M+ for 14 yrs starting with PM. Added on EHR in 2011 and have recommended it to several practices that have signed on since. Even before the purchase of M+ by Eli Global, we have felt we don't always receive great customer service or support. If we complain loudly enough, we sometimes get partial results. In other words, the client must always ask for improvements, updates in versions, etc. M+ does not reach out to us, ever, to see how we are doing, if we are up to date, if we know about new features, etc. When I asked for an enhancement request to the tome clock over a year ago, I was told that unless a majority of clients asked for the same enhancement, it wouldn't be approved! That's the response to a long time client. Wonder if new clients get better service?

Pros

Ophthalmology specific, assistance with compliance, education at user group meeting yearly if you attend.

Cons

Very difficult to reach tech support by phone. Also, everything costs more money, even added ICD 10 codes required by government.

Matthew from Pacific Vision Medical Center

Ease-of-use

Value for money

Customer support

Functionality

October 2016

Happy with the product

We have been clients for 15 years. We are loyal to M+ because they are dedicated to us. Their customer service is top tier

Review Source: Capterra

Darica from Rebuck and associates eye care

Ease-of-use

Functionality

October 2016

I'm a new user

I am a new user so I really can't say on my experience but I can't wait to be apart of it and it seems to have a lot of great perks to the system

Review Source: Capterra

Susan from Robert Tucker MD

Specialty:  Ophthalmology

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2016

Review

We've used this software for a long time. Very easy to use

Katrina from Heath Billing

Specialty:  Ophthalmology

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2016

Management Plus ... great decision

We have used this software since 2012. It is very user friendly. You can create and edit your own forms and the support staff is fantastic!

Pros

Customizable forms

Cons

There is nothing that I would consider a con.


Displaying 1 - 20 of 68 reviews