MediOffice

RATING:

4.8

(38)

About MediOffice

MediOffice is medical practice management software designed for clinicians and medical practices to streamline and automate their practices. It includes built-in dictation transcription capabilities and offers a patient portal for communicating with patients. The system supports automated patient review requests including integration with various review collection platforms.

MediOffice Pricing

Starting price: 

£99.00 per month

Free trial: 

Available

Free version: 

Not Available

MediOffice is available on PC, Mac, tablet and mobile

MediOffice Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for MediOffice

1 - 5 of 38 Reviews

Jo

Hospital & Health Care, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2024

Great System

Great from the offset with customer relations team, to the transfer of data, arranging the migration and customer support especially [sensitive content hidden] is amazing, nothing is ever a big task and he is really efficient, thank you [sensitive content hidden] and MediOffice team.

PROS

[sensitive content hidden] and the team have really put a lot of thought into setting the system up, the site has been mapped out well with one click actions to do what is required with minimal effort.

CONS

Nota dislike but it would be great to be able to drag and drop emails into patient records. I'm sure this feature will come in the future.

Reason for choosing MediOffice

Great customer service and great product

Reasons for switching to MediOffice

Poor customer service and not user friendly.

Paul

Hospital & Health Care, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed June 2024

My first 3 months of MediOffice

This is not the first time I have switched software (DGL, Pabau, Semble) and the process can be painful and not helped by the company you are leaving. MediOffice worked hard to get all the data out and in the right place. It has taken a lot of time to set up all my old templates and get it working as I want and it is still work in progress. It is reliable and financially sound for dealing with medical billing and insurance companies. I have found the support to be always available when I need them and their product development team are very receptive to meetings to discuss the product - I think I have had 3-4 video calls in 3 months to discuss developments. I am confident that over the next 12 months everything will work perfectly.

PROS

The support is great - easy access via email, phone, video and very receptive to feedback and sensibly practical software development ideas The billing is first rate. We now have control of our finances day to day. Letter templates and emails all easy to set up and customise/

CONS

This is a software that is developing fast with feedback from clinicians. There are lots of little tweaks and niggles with getting used to any new software and a lot of that is down to setting up and not getting it quite right. A more dedicated onboarding and training support or videos on set up or option to pay for bespoke clinic set up would be good.

Reasons for switching to MediOffice

Pabau created an awful upgrade that was worse in everyway from my perspective

Steven

Medical Practice, 1 employee

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed November 2022

Better than BlueSpier!

I would not hesitate to recommend this product!

PROS

The most striking feature of this software is the ease of use!

CONS

Still has bugs that it randomly crashes!

Reasons for switching to MediOffice

PA chose for me!

Vendor Response

Thank you for your review, we're pleased you are finding the software easy to use. Regarding the issue with the software randomly crashing when it times out, this has now been resolved. However please contact support if you still encounter issues so we can look into it further.

Replied December 2022

Jon

Hospital & Health Care, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Excellent all-round product and a pleasure to use

Very easy to work with. Responsive and helpful. Migration (from DGL) was excellent. Issues were corrected very quickly and communication was top notch.

PROS

MediOffice is very well designed. It is quick and easy to access all the aspects of the patient record that you require from one place. The task management system means things do not get forgotten and it is very helpful for communication between team members while maintaining an audit trail. All patient and third party communcation features that you would need and expect are present, as is integrated payments via stripe and healthcode invoicing. Excellent customer support. Responsive designers who regularly add new features.

CONS

Voice regcognition transcription costs only £5 per month so very cheap and will save you a fortune, but is not a didicated medical algorithm and none of the various dictation processes are ideal, though you will likely fine one that will work for you.

Reasons for switching to MediOffice

I have always hated DGL. It is an outdated product which has not changed in the 15 years I have used it and they are not interested in updating the product or helping their cutomers.

Emma

Medical Practice, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

MediOffice Review

Overall we have had an excellent experience with MediOffice from initial contact, learning about the product, making the transfer and getting all set up. The support team were really excellent in making the transfer as smooth as possible. All staff are quick to respond to all queries. They are willing to take on board suggestions for making the software work better for our business and pro-active in making changes and improvements.

PROS

The MediOffice system is clear to view and easy to use by both administrators and consultants. It has streamlined our business and integration with our existing business processes was problem free.

CONS

The dictation interface could be improved to make dictating and transcription easier. Ideally we would like to be able to connect a pedal to the system to make manipulation of the dictations easier from a transcribers viewpoint.

Reason for choosing MediOffice

It is easier to use, has a mobile app (although this is quite basic at the current time), allows for dictation and transcription, costs less, better tech support.