Nextech Software


113 reviews(4.0/5)
113 reviews(4.0/5)

For more than 20 years, Nextech has provided a full-featured EMR and Practice Management solution within a single database. This system is a fit for dermatologists, plastic surgeons, ophthalmologists, and physicians, and is used by approximately 7,000 providers and 50,000 office staff worldwide.

The web-based, multi-platform system has a native mobile app where physicians can check appointments, view patient profiles, and access all EMR information from anywhere. The iPad app is built to recreate the feel of a paper charting system, integrating patient photos for personalization, and allowing physicians to draw directly on photos and images. Doctors can flip through patient documents as if they’re paper, view lab results and make to-do lists from the app's dashboard view.

As a modular system, Nextech is adaptable to a practice's individual needs. Additionally, the system is pre-configured with customizable forms and specialty-specific content. There's an optional patient portal available so patients can update their information from anywhere, whenever it’s most convenient for them.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

113 Reviews of Nextech

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  • nelson from stoneleaf construction

    Specialty: Hospital

    Number of employees: 11-50 employees

    June 2018

    A basic system for medical record

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Nextech is a solution for Electronic Medical Record , this suite will fit your requirements and manage a vast amount of clients with ease an confort

    Pros

    it its fully customizable electronid medical record system , maximize charting efficiency , control your workflow , tailored to each specialty physician, even at multi-physician practices. You can access it anywhere on tablets with the cloud technology.

    Cons

    the downside i see is the server and expensive licensing to maintain the servers/hardware site. there is a lot of space to improve the interface.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Tiffany from Southwest kidney institute

    Specialty: Nephrology

    Number of employees: 51-200 employees

    June 2018

    Nextech is an amazing product!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love this product! It is not difficult to roam, its is efficient and has its many many perks. I would recommend it!

    Cons

    I dont have any cons for this product. It is overall amazing to use and I am glad we are implementing this software

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Vineet from GWPSA

    Specialty: Plastic & reconstructive surgery

    Number of employees: 11-50 employees

    June 2018

    Am tied to Nextech for 10 years. Absolutely the worst product and customer service. DO NOT BUY.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Stay away if you value your time, money, and sanity.

    Pros

    it works as scheduling, EMR, and for resource management. It meets basic minimum requirements but that's really it.

    Cons

    where to start:
    1. Server and expensive licensing to maintain the servers/hardware site
    2. software is ridiculously expensive and yearly support doubly so
    3. their feature set is weak and many don't work
    4. customer support is really terrible
    5. that's just the beginning

    This review was submitted organically. No incentive was offered
    Review Source
  • Kevin from RVS

    Specialty: Ophthalmology

    Number of employees: 51-200 employees

    June 2018

    Ease of use for a large practice with multiple locations

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Try it. Get used to it. Love it

    Pros

    From the moment I started training until now I have had no problems getting used to the interface. Pretty simple

    Cons

    Though simple, the user interface could be neater. At times it can look a bit cluttered. So when taking a quick glance it’s not appealing

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Nancy from Vitreoretinal Specialists

    May 2018

    Good software for organizing practice data.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of use and organization.

    Pros

    Ease of use, customer service, great training on the community portal once you get on it. The support people are great. All in all the software is pretty practical and straightforward and the support techs really do seem to want to address the issues. There is very little wait time for getting a support person which us nice.

    Cons

    Took me 2 months to get onto the community portal and only after I called. They didn't respond to my email about requesting access which is how they are supposed to grant you access.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    April 2018

    Nextech works well with fast pace dermatology practices!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We switched 5 years ago to Nextech and never looked back. The system is very robust and has a lot more functionality for our cosmetic, Mohs and dermatology practice.

    Cons

    I feel as though they're experiencing growing pains. Waiting on hold for one of there support team members is not fun at times.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Lisa from Connecticut Glaucoma Associates, LLC

    Specialty: Ophthalmology

    Number of employees: 2-10 employees

    April 2018

    Amazing technology support staff!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Each and every staff member is both knowledgeable AND helpful. It would be great to be part of a monthly interactive advisory group (other than the community portal). Would be nice to have a direct link to the portal after logging in to MDI. Thanks!

    Pros

    Support team! Short wait times. Complete answers when you get a person on the phone. Frequently they think ahead and anticipate your next question.

    Cons

    So many variables. Lots of decisions to make and options to set up. Difficult to make the "right" decisions at the beginning. Sometimes the changes seem too fast - and too much to keep up with just to stay current. Although the flexibility is a double edged sword (your flexibility is also a benefit!)

    This review was submitted organically. No incentive was offered
    Review Source
  • Judy from Nava Health & Vitality

    Specialty: Multi-specialty

    Number of employees: 51-200 employees

    April 2018

    Nextech is a very robust combined PM/EMR solution. Our practice has 4 locations and we do a variety of services, and Nextech is able to handle 95% of what we need. The practitioners like iPad app for charting.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The Nextech team is continually working on improvements and upgrades, and the community portal allows all of us to request new enhancements and also to vote on enhancements for the next release.

    Pros

    We have a complicated scheduling process, and Nextech's scheduling tool is able to handle it with booking rules and schedule template.

    Cons

    Nextech does not support automatic monthly payments. This requires us to have staff manually process membership payments every day.
    The support for Nextech is good in that you always get a person, but sometimes you many wait in a queue for up to 45 minutes.

    This review was submitted organically. No incentive was offered
    Review Source
  • Meredith from Clarkston Dermatology

    Specialty: Dermatology

    Number of employees: 11-50 employees

    March 2018

    Easiest medical practice management software to use!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Nextech is the easiest software to train someone to use!

    Pros

    Navigating between modules (financial, admin, emr) is simple. Payments are easy to batch and process. Billing follow function makes tracking claims/collections easy.

    Cons

    Reports could be easier to manipulate. Nextech partners with Trizetto clearinghouse so some functionality (ex: batching eligibility inquiries) is limited if you use a different clearinghouse.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Hish from Laboutique / surgery center

    Specialty: Multi-specialty

    Number of employees: 2-10 employees

    February 2018

    Customer service a big problem

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    If you already know the layout , it is easy to use. Specially if you already did the customization.

    Cons

    Bad customer service with focus on over charging and.not delivering. Constantly increasing fees . Way overpriced

    This review was submitted organically. No incentive was offered
    Review Source
  • Sarah from CSC

    Specialty: Dermatology

    Number of employees: 11-50 employees

    January 2018

    This system is good from the EMR perspective. From a PM perspective it is TERRIBLE. Reporting and Point of sales transactions are cumbersome at best. As of late 2017 I was told that I had to pay for the most basic of business reporting. Reports that s

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The templates are easy to use and make changes to fit the practice. Outside of that I don't really see a lot of Pros.

    Cons

    Customer Service!!!! Not only are there many shortcomings to the PM portion their customer service reps rarely know how to fix problems or answer questions. Continuously get different answers to the same question. Hold times are VERY LONG and then you spend most of the call on hold while they look for a supervisor to assist. I literally dread calling NEXTECH.

    This review was submitted organically. No incentive was offered
    Review Source
  • Donna from Medical Office

    Specialty: Family medicine

    Number of employees: 11-50 employees

    January 2018

    Terrible service over priced!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It was easy to use and navigate but no other pros from using this program, just not worth the frustration!

    Cons

    Customer service was terrible unless your willing to pay an extra amount. No-one ever calls back! Representatives are only interested in selling you something so they can collect a commission which was admitted by them!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jessica from Barry Weintraub

    Specialty: Plastic & reconstructive surgery

    Number of employees: 2-10 employees

    January 2018

    All In One Place

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Organize patient charts, invoices, photos, and appointment notes.
    Easy scheduling

    Cons

    Admin tab [on top] layout may at times be confusing and takes some time to find or edit certain information.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Anna from OPSC

    Number of employees: 2-10 employees

    January 2018

    Expensive fees to keep software service and updates yearly.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Basic scheduling needs and some reporting.

    Pros

    Scheduling is easy, drop down menus can be personalized. Maintaining providers schedules is simple.

    Cons

    One glitch that is frustrating is name changes. Once a patient is in the system, you can't change their name or the system deletes their file data. Photos, op reports, everything. It's a frustrating process b/c to make any new documentation legally correct, you have to go in by hand an change every where it's written, which on surgical consents can be almost 20 times. Then anything automated that goes out still has their wrong name. For divorced patients this is a frustrating reminder.
    Most importantly though is the yearly fee. Once you purchase this software, you then have to continue purchasing it every year or it doesn't work properly (no updates) and you have no support from Nextech if something goes wrong. I wasn't here when it was purchased, but our physician emphatically denies every knowing this was going to be the case when he made the initial buy in. We pay thousands a year for this system, but switching seems very daunting and they know that. You're basically trapped when you buy in...if you don't pay, which we haven't for almost a year, then decide to break down and do it, it only back pays. Say you miss a year, you will have to pay for the year of service you DIDN'T get and then another year to get up to date. It's a huge rip off.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kevin from corposalud

    January 2018

    Ideal for the current specialist doctor

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    As a specialist in dermatology I needed a software that understood my needs and that of my patients, using Nextech I had the possibility to customize my work, Simplify patient records, Keep an eye on the practice management data and make strategic decisions with the analytics I could even enhance the patient experience, because of all of this i love this software.

    Cons

    I wish it would also give me the possibility to share my analytical data with my colleagues so that based on this data I could do research work, it would be ideal for the software to help me with that.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ann from Grafton Dermatology

    Number of employees: 11-50 employees

    December 2017

    Our office has been using Nextech Practice Management for 7 years. Customer service is excellent.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The benefit is the practice management. It is very user friendly. It offers most any kind of financial report you may be looking for

    Pros


    Very user friendly. The customer service is excellent. They offer a number of financial reports.
    The inventory and commission based module is very easy to use for our estheticians. You can track everything. We have four locations, the messaging between users is very convenient and we use it every day between offices.
    Sending claims out to clearing house is fast and efficient. The system will flag a claim that has something incorrect on it. You can fix it immediately and send out.
    Totally love the PM part of Nextech

    Cons

    I do not like the EMR. Very overwhelming. Needs to be more user friendly. The doctors complain they have to go through to many steps and it takes to long.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: NexTech Systems, NexTech EMR & PM

    December 2017

    Thank you so much for your detailed feedback. Nextech has worked over 20 years to develop and hone our PM system to provide you with the experience you described below. Regarding the EMR, we encourage you to contact your Account Manager about how Nextech can assist your practice with streamlining its medical notes. With thousands of providers using our system and a fully customizable EMR, we¿re certain we can reduce that frustration once we better understand your unique needs.

  • Fabrice from Entourage Medical Esthetic Solutions

    Specialty: Plastic & reconstructive surgery

    Number of employees: 2-10 employees

    November 2017

    A mediocre software with an awfull support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    A lot of different reports available, especially for marketing purpose. But I wish the data export would be easier.

    Cons

    The SMS Reminder module doesn't work. The support team doesn't answer our emails. It's impossible to know who is in charge of a problem. Our requestsare beeing forwarded from one service to another. No one takes responsiblity. We have open issues since over a year and there is no solution in sight. In the meantime, we loose a lot of Doctors'time because of no shows. We started with the basic settings and planed to buy several other modules. But we are considering other options now. My advice : hands off.

    This review was submitted organically. No incentive was offered
    Review Source
  • robyn from boston center for facial rejuvenation

    Specialty: Surgery

    Number of employees: 11-50 employees

    October 2017

    best in the business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    i have been using this software for over 14 yrs very happy overall.

    Pros

    felt it was easy to learn, ease of use

    webinars,
    at the meeting we got the help we needed and will resolve our technical problems

    Cons

    customer service wait times
    it had been worse the last year,

    otherwise we are very very happy with the software .

    This review was submitted organically. No incentive was offered
    Review Source
  • Shervin from The Naderi Center for Cosmetic Surgery Skin Care, PLLC

    Specialty: Plastic & reconstructive surgery

    Number of employees: 11-50 employees

    August 2017

    Nickel and dimed for everything with long delays in support. No Thanks. Switching after 10 years of head aches with Nextech.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I regretted buying this after the first year. Stuck with them for ten years due to the huge expenditure up front and then year after year threw more good money after bad. Ten years later I am finally leaving them.

    Pros

    Turn key.

    Honestly can't think of any pros. Ten years ago the pros were that it was advertised as the most comprehensive and complete EMR/PMS geared towards plastic surgeons. But now there are so many other options at a fraction of the cost. So the pros back then and the edge has been lost and over shadowed by the long list of cons

    Cons

    -expensive
    -nickel and dime business model where they charge you for every single thing! They sell you an ultra pricey software and when things dont work, instead of fixing it they tell you that you need to pay for more things! I bought every module they had and have been paying an arm and a leg for support but they manage to fragment features into more modules which they try to sell. The money bleeding never stops with this company
    -outrageous phone wait times for support. Routinely 30-40 minute wait times.
    -company getting worse year after year not better

    This review was submitted organically. No incentive was offered
    Review Source
  • Harold from core business solutions

    Number of employees: 51-200 employees

    July 2017

    Great front end product lacks a little on the back end.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    All in one program from start to finish, no need for other programs. For a novice person there is not a lot of hard training to be involved.

    Cons

    Support is severely lacking. Long hold times, a lot of the time technician cannot fix it and cloud version not all that cracked up to be.

    Review Source: Capterra
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