For more than 20 years, Nextech has provided a full-featured EMR and Practice Management solution within a single database. This system is a fit for dermatologists, plastic surgeons, ophthalmologists, and physicians, and is used by approximately 7,000 providers and 50,000 office staff worldwide.

The web-based, multi-platform system has a native mobile app where physicians can check appointments, view patient profiles, and access all EMR information from anywhere. The iPad app is built to recreate the feel of a paper charting system, integrating patient photos for personalization, and allowing physicians to draw directly on photos and images. Doctors can flip through patient documents as if they’re paper, view lab results and make to-do lists from the app's dashboard view.

As a modular system, Nextech is adaptable to a practice's individual needs. Additionally, the system is pre-configured with customizable forms and specialty-specific content. There's an optional patient portal available so patients can update their information from anywhere, whenever it’s most convenient for them.



120 Reviews of Nextech

Overall rating

4.0 / 5 stars

Showing 1 - 20 of 120 reviews

November 2018

Tammy from Medical Management Consulting

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2018

Nextech Scheduling System

I find this system a little more cumbersome to navigate than some and a little easier than others. On the fence with this one. The separation of the different modules by function make this an expensive system. The watered down version is too expensive for the parts that you do get and to me don't make it worth the investment.

Pros

The scheduling system is fairly easy to use and navigate. Entering patient information in to the scheduler is fairly easy.

Cons

I would like more customization with the information fields that suit our practice and needs. The flow of the information on the screen isn't as fluid as it should be in order to have speed with entering data.

November 2018

Donna from Medical Office

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

3 of 5

November 2018

Very Costly

Pros

This nextech system was very easy to use and teach new employees to use and navigate as long as you are not trying to use as EMR.

Cons

Very expensive you are charged for everything!
EMR system can be confusing especially if you are not traditional medicine.

October 2018

Cecilia from Cecilia Franco-Webb, MD, PC

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Nextech for Plastic Surgery Practice

If there is ever a programming issue, I can contact Nextech support and they are great about solving any problem!

Pros

I like the ease at which I am able to produce plastic surgery quotes that I have already customized.
In addition, all of my surgical procedures and consents are customized so that it is quick and easy to compile and print them.
Printing medications from an customized medication quick list adds to the value of this program.
Nextech makes managing my practice manageable!

Cons

There are so many functions available on this program, I am certain that I have not taken advantage of all of them.

October 2018

John from Video Consult, LLC

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

2 of 5

October 2018

nextech sucks

Outlook is almost better. DO not buy, unless you enjoy being held hostage

Pros

it does have minimum functionality - probably cutting edge for 1998. Very poor data exporting features, reports are basic.

Cons

the entire company is one bait and switch scheme and it starts from the top of the company. they nickle and dime for you everything.

September 2018

Tracie from Wallis Dermatology Associates, PLLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Super Easy System to Learn

I am in charge of the Laboratory, both Pathology and Clinical Labs, and I have found the lab module very helpful in keep up with each patients results and being about to see when results are dropped to the charts.

Pros

It has been a fairly easy system for all staff members to learn

Cons

Would like to have had more one on one training for certain modules. I feel we would have been able to work thru problems faster had we had more training time. It takes some time to figure out how you want to incorporate each module and make it work for your practice.

September 2018

Alex from Empire Retina Consultants

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

3 of 5

September 2018

Use at your own risk!

Pros

Will mostly get the job done provided that you are patient and agree to keep clicking away with your mouse.

Cons

Very flimsy and unreliable HL-7 connection. Support Desk is lacking knowledge and capability beyond elementary issues.

August 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

Best Software for Dermatology

Pros

Nextech is well written and customizable for each provider. Very simple for new staff to pick up when training.

Cons

Dislike the software backup methodology. Could be more streamlined so it takes less time and in addition, you'll need a device to backup a so-called workstation backup (I use a NAS) and the server backup backs up to a folder on the server so you'll need to think about space requirements when engineering a solution. In addition to the built in solution to the software I also backup the entire server using a thrid-party imaging solution.

June 2018

nelson from stoneleaf construction

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

June 2018

A basic system for medical record

Nextech is a solution for Electronic Medical Record , this suite will fit your requirements and manage a vast amount of clients with ease an confort

Pros

it its fully customizable electronid medical record system , maximize charting efficiency , control your workflow , tailored to each specialty physician, even at multi-physician practices. You can access it anywhere on tablets with the cloud technology.

Cons

the downside i see is the server and expensive licensing to maintain the servers/hardware site. there is a lot of space to improve the interface.

June 2018

Tiffany from Southwest kidney institute

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Nextech is an amazing product!

Pros

I love this product! It is not difficult to roam, its is efficient and has its many many perks. I would recommend it!

Cons

I dont have any cons for this product. It is overall amazing to use and I am glad we are implementing this software

June 2018

Vineet from GWPSA

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

3 of 5

June 2018

Am tied to Nextech for 10 years. Absolutely the worst product and customer service. DO NOT BUY.

Stay away if you value your time, money, and sanity.

Pros

it works as scheduling, EMR, and for resource management. It meets basic minimum requirements but that's really it.

Cons

where to start:
1. Server and expensive licensing to maintain the servers/hardware site
2. software is ridiculously expensive and yearly support doubly so
3. their feature set is weak and many don't work
4. customer support is really terrible
5. that's just the beginning

June 2018

Kevin from RVS

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2018

Ease of use for a large practice with multiple locations

Try it. Get used to it. Love it

Pros

From the moment I started training until now I have had no problems getting used to the interface. Pretty simple

Cons

Though simple, the user interface could be neater. At times it can look a bit cluttered. So when taking a quick glance it’s not appealing

May 2018

Nancy from Vitreoretinal Specialists

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

May 2018

Good software for organizing practice data.

Ease of use and organization.

Pros

Ease of use, customer service, great training on the community portal once you get on it. The support people are great. All in all the software is pretty practical and straightforward and the support techs really do seem to want to address the issues. There is very little wait time for getting a support person which us nice.

Cons

Took me 2 months to get onto the community portal and only after I called. They didn't respond to my email about requesting access which is how they are supposed to grant you access.

April 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

April 2018

Nextech works well with fast pace dermatology practices!!

Pros

We switched 5 years ago to Nextech and never looked back. The system is very robust and has a lot more functionality for our cosmetic, Mohs and dermatology practice.

Cons

I feel as though they're experiencing growing pains. Waiting on hold for one of there support team members is not fun at times.

April 2018

Lisa from Connecticut Glaucoma Associates, LLC

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Amazing technology support staff!!

Each and every staff member is both knowledgeable AND helpful. It would be great to be part of a monthly interactive advisory group (other than the community portal). Would be nice to have a direct link to the portal after logging in to MDI. Thanks!

Pros

Support team! Short wait times. Complete answers when you get a person on the phone. Frequently they think ahead and anticipate your next question.

Cons

So many variables. Lots of decisions to make and options to set up. Difficult to make the "right" decisions at the beginning. Sometimes the changes seem too fast - and too much to keep up with just to stay current. Although the flexibility is a double edged sword (your flexibility is also a benefit!)

April 2018

Judy from Nava Health & Vitality

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

April 2018

Nextech is a very robust combined PM/EMR solution. Our practice has 4 locations and we do a variety of services, and Nextech is able to handle 95% of what we need. The practitioners like iPad app for charting.

The Nextech team is continually working on improvements and upgrades, and the community portal allows all of us to request new enhancements and also to vote on enhancements for the next release.

Pros

We have a complicated scheduling process, and Nextech's scheduling tool is able to handle it with booking rules and schedule template.

Cons

Nextech does not support automatic monthly payments. This requires us to have staff manually process membership payments every day.
The support for Nextech is good in that you always get a person, but sometimes you many wait in a queue for up to 45 minutes.

March 2018

Meredith from Clarkston Dermatology

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

March 2018

Easiest medical practice management software to use!

Nextech is the easiest software to train someone to use!

Pros

Navigating between modules (financial, admin, emr) is simple. Payments are easy to batch and process. Billing follow function makes tracking claims/collections easy.

Cons

Reports could be easier to manipulate. Nextech partners with Trizetto clearinghouse so some functionality (ex: batching eligibility inquiries) is limited if you use a different clearinghouse.

February 2018

Hish from Laboutique / surgery center

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

2 of 5

February 2018

Customer service a big problem

Pros

If you already know the layout , it is easy to use. Specially if you already did the customization.

Cons

Bad customer service with focus on over charging and.not delivering. Constantly increasing fees . Way overpriced

January 2018

Sarah from CSC

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Functionality

3 of 5

January 2018

This system is good from the EMR perspective. From a PM perspective it is TERRIBLE. Reporting and Point of sales transactions are cumbersome at best. As of late 2017 I was told that I had to pay for the most basic of business reporting. Reports that s

Pros

The templates are easy to use and make changes to fit the practice. Outside of that I don't really see a lot of Pros.

Cons

Customer Service!!!! Not only are there many shortcomings to the PM portion their customer service reps rarely know how to fix problems or answer questions. Continuously get different answers to the same question. Hold times are VERY LONG and then you spend most of the call on hold while they look for a supervisor to assist. I literally dread calling NEXTECH.

January 2018

Donna from Medical Office

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

2 of 5

January 2018

Terrible service over priced!

Pros

It was easy to use and navigate but no other pros from using this program, just not worth the frustration!

Cons

Customer service was terrible unless your willing to pay an extra amount. No-one ever calls back! Representatives are only interested in selling you something so they can collect a commission which was admitted by them!

January 2018

Jessica from Barry Weintraub

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2018

All In One Place

Pros

Organize patient charts, invoices, photos, and appointment notes.
Easy scheduling

Cons

Admin tab [on top] layout may at times be confusing and takes some time to find or edit certain information.