NueMD offers a suite of cloud-based software and medical billing services for practices of all sizes. NueMD is an integrated practice management, medical billing, electronic health recording and appointment scheduling solution.

Medical billing users can process an unlimited number of claims through NueMD's HIPAA-compliant claims clearinghouse. Additional product features include integrated credit card processing and one-click paper claims.

With NueMD's ONC-ATCB certified EHR, doctors and medical staff can add charting, e-prescribing, laboratory report tracking and secure fax management to their clinical workflow.

NueMD is priced on a monthly subscription basis, which includes an unlimited number of users and practice locations. NueMD uses a customer support instant messaging system to provide timely technical support to their users. A mobile app is also available for iOS and Android.

Home screen
Home screen

Home screen

Appointments

Appointments

Patient registration

Patient registration

Patient encounter

Patient encounter

Supported Operating System(s):

Windows Vista, Windows XP, Mac OS, Linux, Windows 2000



453 Reviews of NueMD

Overall rating

4.5 / 5 stars

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alicia from Diagnostic Medical Testing, Inc / Home Medical Visits

Number of employees:  51-200 employees

Ease-of-use

Functionality

November 2018

Ease of NueMD

I am a non college graduate that has no issues using this product. It is very easy to understand and effortless to use. i would recommend this to any office.

Pros

NueMD is made for ease of use. I feel the color coding for different types of transactions makes it easier to visually determine what action may be needed next. Such as; insurance updates, payments received, or is the patient ready to be scheduled.
I also feel the speed buttons make it faster to negotiate around the patient file; such as: am i updating insurance info, or do i need to add an a service to what was received, or do i need to add a memo.

Cons

They only thing i find for this product that i don't like about this product is in the financials. If you see a patient many times over the years the financial page can get very long. If there was a feature that once the ticket is closed it can be downsized or fan or cascade close. Giving you the option to review later or skip over intirely.

Review Source: Capterra
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Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Look Elsewhere- Not worth your valuable time and money!

Product itself not too bad and has some pros on easy functionality- however the best system does not stand alone without a competent support team.

Pros

Easy to Use- billing and scheduling in one program is great.

Cons

Too many things to list, but in a nutshell the follow up and communication from account managers, billing services and client services is a headache. From emails to calls, these people seem to enjoy ignoring their clients for some reason- and when you do get contact, they are not the most helpful (interruptive , rude, do not address by credentials by phone or email). Incorrect billing charges and incorrect EHR charges multiple months that I had to correct them on. Lastly, getting your information and records from them when terminating contract is like trying to capture a unicorn-impossible. Do your research on other EHR/billing software and save yourself plenty of hassle. Bottom line- put your money elsewhere.

Review Source: Capterra
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Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

User

Pros

It is easy to use and the billing process becomes easier and faster.

Cons

It does not allow for the transfer most of the documents and the functionality is a little behind the times. You need to have a paypal account to pay.

Review Source: Capterra

Andrea from Family Psychiatric Services

Specialty:  Mental & behavioral health

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

solo practicing physician having nothing but headaches with NueMD's nonfunctional EHR, technical issues with eprescribing, no eLabs, and 2 days to get support

There are a lot of bogus reviews to increase the ratings that NueMD is likely putting on the web. Why would an appliance company be using EHR and medical billing software and giving them 5 stars? Buyer beware!!!!

Pros

The only pro is that the billing software is easy to use. If you are only using this software for billing, it is straightforward and the clearing house has sped up claims processing for my practice.

Cons

The salesman gave me misinformation on cost and functionality during the demo so read your contract carefully. Training is minimal and must be scheduled during business hours. Getting support takes 1-2 business days and may require you to schedule an appointment at their convenience. One trainer was not available during an hour I had cancelled patient appointments to train. Employees have a very narrow job duties and can't answer questions about the system outside of their area (example: template, portal, elabs, eprescribing, billing are all separate and trainers only know certain portions of the software) and often do not follow through on problems. The EHR templates have never been corrected after 3 months. The eprescribing and elabs are contracted out to Change Healthcare and after two months of being told I would have elabs with the local hospitals, I was told they "weren't on the list" and I will never have elabs despite paying for a monthly service. It has taken 6 weeks to get a new receptionist the ability to log in for eprescribing. Refills request are continuing to be faxed to me so don't expect to be able to go paperless. If you hire them to do your billing, they will contract this service out to an outside company as well. The portal does not allow for the transfer of any documents, only secure messages. It's functionality is about a decade behind the times. Also, if patients want to pay online you have to sign up for a paypal account and pay the paypal fees. They attempted to sell me on their "seamless" credit card processor and I'm glad I went with someone else since you can't use your office credit card processor with online payments. This is not a user friendly system or company.

Review Source

Michelle from Adult Primary Care Services

Specialty:  Internal medicine

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Frustrating

Disappointed.

Pros

We have billing with NueMD we like our biller. Claims sent through usually without a problem. Customer Service does answer phone. Sometimes hold 30 min but has improved.

Cons

EHR is horrible. Screen freezes constantly. Paying for escripts but not working but we are paying for that extra. When we signed up we were not told of all the extras that were not included that we not had to pay for like appt reminders and escribe. They said there were too many items to tell us about when we signed the EHR contract which was a half sheet of paper. Who knew escribe was not a common feature. Only later we are told we have to pay extra and we cannot get all of our providers to work 4 months later.

Review Source

Juliet from Finch's Fast N Fair Appliance Repair and Services LLC

Specialty:  Other specialty

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

VERY COMPREHENSIVE

Pros

Fully integrated and comprehensive services that are easy to navigate and streamline workflow processes.

Cons

Cloud based, difficulty syncing with other programs. Experienced technical glitches more often than would be expected.

Review Source

Nicole from MD Billing Associates

Specialty:  Billing services

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Awesome product

Customer service has really stepped up their game.

Pros

The ease of this product is unbelievable. I have never utilized such a user friendly software program.

Cons

Because this is cloud based my internet isn’t always as fast as I would like for using this program.

Review Source

Nicole from RCWC

Specialty:  Mental & behavioral health

Number of employees:  2-10 employees

Ease-of-use

Functionality

September 2018

Difficult interface

Pros

Liked the scheduling far better than the notes sections. Not many options in the way of documentation.

Cons

repeating appointments were a challenge and it didn't sync with other calendars. was hard to switch between functions and would freeze often. App would freeze and didn't perform basic necessary functions.

Review Source

Iren from Hospitality

Specialty:  Billing services

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Does the job

Medical billing software, in general, is stuck in dark ages. Needs to have proper UX redesign.

Pros

Once you get to know it, it actually does the job of submitting invoices. The support team is very helpful.

Cons

The software is not intuitive and not designed with the user in mind. Lacks such simple conveniences as copy and paste.

Review Source

Tonya from HOPT

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Do NOT Purchase NudMD

Pros

Once therapist side of evaluation, daily, progress, and discharge notes were developed, they worked well. Good training on how to use with therapist side and intuitive. Decent ease with scheduling.

Cons

Billing side is a nightmare. Very poor training for front staff and unorganized. This system after using it 6 months is still way less efficient than our old billing software. We went electronic charts and scheduling to save time and money but excessive front desk time now needed and spend on billing and trying to get answers from clueless customer service. Unable to get correct or helpful advise with customer service or even manager of billing. Would not even answer simple direct emails or return phone calls for answers. Initial set up got our tax ID incorrect and did not get reimbursed from multiple insurances for over 6 months til we got an answer of the issue. I am still paying for two clearing houses due to an insurance still paying half the time through the old system and half the time in the new system. Very slow to get into and use even though cloud based. It took over 22 minutes until I could get back online the other day while I was treating a patient. And constant software updates screw up icons, scanners, or printers where we have to spend lots of hours on IT and problem solving. Beware do not ever sign a contract for this product. I can not wait until mine is up!!

Review Source: Capterra

Carlos Alejandro from Universidad Central de Venezuela

Number of employees:  1 employee

Ease-of-use

Value for money

Functionality

August 2018

Friendly and useful

Excellent product, very recomendable and it is easy to use to someone whom is not an expert in computers.

Pros

It is very easy to use and friendly. Also, have a reasonable price, I mean it is less expensive than others. The customer service is very efficient and answer your doubts quickly.

Cons

I don´t have any issues with this product, maybe some bugs that need to be fixed, but in overall it is a great product

Review Source: Capterra

Carla from Terra Nova Medical Group

Specialty:  General practitioner

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Not intuitive - NOT designed for Medical Doctors

Make a list of the basic task the doctor does to complete a chart. Then ask them to show you how they perform that task. Don't be like me and take for granted that a doctor can pull up a med, and see the mg dosing, or use a simple auto correct, or upload and save a form without waiting so long it delays your intake. Perhaps choose another software that is actually designed for medical doctors.

Pros

Looks professional and has nice colors. It has caused us to become creative and design our own "work arounds", which are costly to our practice but necessary to use this software.

Cons

The software freezes constantly requiring to reload it. The pharmacy meds are listed by full name, then NDC, then mg. They list a multitude of NDC numbers that the doc has to "choose" in order to auto fill. Cannot see the mg of med because the window is so small, requiring the doc to scroll down and across to find the right med. What doctor will know the NDC no. the pharmacist will use? A mystery! Doing the shortcuts for common meds is very time consuming since a lot of meds are prescribed and you must input those individually and for each doctor separately. The software will not allow more that 10mb to be uploaded into a chart at a time, and each page takes 10 seconds to save, blocking the use of the software until the save is completed. To upload a 25 pg medical chart scanned to the patient's record requires you to separate it into 5 pages each, wait for the minute to upload before you can move on to the next batch. More than 5 minutes to compete the process before you can use the software. A killer for an office that needs to upload various forms we complete for patients. A CD with 160mb to upload? Impossible. They don't have the common auto correct for medical terminology that other softwares use, requiring time consuming corrections by hand. Any fixes take months and you have to hound the support team to do them. They have to send the requests to a tech committee to review it. They never respond to your request, especially when they cannot or will not do the fix. Now that they are merging with AdvancedMD, they won't consider a fix unless it is urgent. Wait! Our fixes were requested long before the merger, over 6 months ago! And the one task we were promised to be fulfilled within three weeks of our purchasing the product (and as a condition of purchase) is still not done, and it has been over 6 months in the waiting. You cannot see more than one page on the screen so you can review an area while writing the chart. Sadly the staff are unaware of how a busy medical practice is run, or perhaps their hands are tied because the software falls very short of being useful for a medical practice. Not a good match for busy doctors. Many more issues, but I've run out of space.

Review Source

Griselda from Pro-Life Imaging LLC

Specialty:  Radiology / imaging

Number of employees:  2-10 employees

Ease-of-use

Value for money

Functionality

August 2018

Satisfied

I cannot give a valuable opinion until a considerable amount of time using it has gone by.

Pros

Easiness to move from window to window and the simplicity to the eye vision to catch the information.

Cons

It takes a while to open. Other than that I don't have any complaints. I haven't had the need to call for support as yet.

Review Source

Robert from UR1 Professionals

Specialty:  Billing services

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Great software, so so customer service

Pros

It's user friendly and easy to use. Navigating the software is a breeze and claims submission was simple enough.

Cons

We had multiple issues with their customer service. It seemed more important to the people we were talking to to place blame instead of resolving our issues. For that reason we left.

Review Source

Maziar from CourseNetworking

Specialty:  Other specialty

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

June 2018

Very good UI/UX

Pros

Clear and easy to understand UI. Good reporting tool with colorful reports. Fast enough for the purpose.

Cons

Sometimes freezing. Written in Java but no support for other OSes as good as for windows. Customer support needs improvement.

Review Source

Megain from Marietta Podiatry Group

Specialty:  Podiatry

Number of employees:  11-50 employees

Ease-of-use

Functionality

June 2018

Always easy to use

Pros

It is always user friendly, which helps keep thing running very smoothly. Which makes the work day better.

Cons

It freezes up sometimes, while using it. Which can be very annoying and delay your work day. But not always

Review Source

Ashley from LPCH

Specialty:  Hospital

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Good experience

This is a good company. It will do better in time i think

Pros

We were able to get faster claims by using NueMD. Good experience. Billing and scheduling was easier too

Cons

Some of the links on the page did not always work. The layout of the website could use some touch-ups.

Review Source

Tina from Diagnostic Medical Testing

Specialty:  Pulmonology

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Nue MD is all you need

Keep up the great work!

Pros

What I like most about this product, It's very user friendly, Customer support is at your finger tips, love the tutorials, quick is easy scheduling and billing. very pleased.

Cons

the only thing I can think of is the updating of Java to run the program, some times is a pain. but once it's update it's all good.

Review Source

Jennifer from VeinCare Experts

Specialty:  Vascular / phlebology

Number of employees:  2-10 employees

Ease-of-use

Functionality

May 2018

Great value

Pros

Ease of use, simplicity of charting for nurses and doctors, electronic billing and ERA is a GREAT feature, easy to learn for first time electronic charting

Cons

the lack of customization for reminder texts, cannot add specific messages as reminders, also sometimes it is hard to reach customer service

Review Source

Melissa from nephrology practice

Specialty:  Ophthalmology

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Product is Good Customer Service BAD

Pros

Product is easy to use navigating is easy. The sales rep was the best part of the entire experience.

Cons

Before you get to the product you have to deal with customer service and training which is the WORSE out of 20yrs billing this is the WORST customer service I have every dealt with. Training is HORRIBLE!! I had a total of 3 training sessions with 3 different people and all 3 said something different on the same topic. I did not know who to listen to.

Review Source

Response: Jennifer, Nuesoft Technologies

May 2018

Hi, Melissa. I'm sorry to hear about your experience. I would love to discuss this further. Please send an email to jen@nuemd.com and we can set up a phone call. I look forward to speaking with you.


Displaying 1 - 20 of 453 reviews