NueMD Medical Billing Software


449 reviews(4.5/5)
449 reviews(4.5/5)

NueMD offers a suite of cloud-based software and medical billing services for practices of all sizes. NueMD is an integrated practice management, medical billing, electronic health recording and appointment scheduling solution.

Medical billing users can process an unlimited number of claims through NueMD's HIPAA-compliant claims clearinghouse. Additional product features include integrated credit card processing and one-click paper claims.

With NueMD's ONC-ATCB certified EHR, doctors and medical staff can add charting, e-prescribing, laboratory report tracking and secure fax management to their clinical workflow.

NueMD is priced on a monthly subscription basis, which includes an unlimited number of users and practice locations. NueMD uses a customer support instant messaging system to provide timely technical support to their users. A mobile app is also available for iOS and Android.

Supported Operating System(s):
Windows Vista , Windows XP , Mac OS , Linux , Windows 2000

449 Reviews of NueMD

Showing 1 - 20 of 449

Start your review of NueMD

Click to start
  • Michelle from Adult Primary Care Services

    Specialty: Internal medicine

    Number of employees: 2-10 employees

    September 2018

    Frustrating

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Disappointed.

    Pros

    We have billing with NueMD we like our biller. Claims sent through usually without a problem. Customer Service does answer phone. Sometimes hold 30 min but has improved.

    Cons

    EHR is horrible. Screen freezes constantly. Paying for escripts but not working but we are paying for that extra. When we signed up we were not told of all the extras that were not included that we not had to pay for like appt reminders and escribe. They said there were too many items to tell us about when we signed the EHR contract which was a half sheet of paper. Who knew escribe was not a common feature. Only later we are told we have to pay extra and we cannot get all of our providers to work 4 months later.

    This review was submitted organically. No incentive was offered
    Review Source
  • Juliet from Finch's Fast N Fair Appliance Repair and Services LLC

    Specialty: Other specialty

    Number of employees: 2-10 employees

    September 2018

    VERY COMPREHENSIVE

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Fully integrated and comprehensive services that are easy to navigate and streamline workflow processes.

    Cons

    Cloud based, difficulty syncing with other programs. Experienced technical glitches more often than would be expected.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Nicole from MD Billing Associates

    Specialty: Billing services

    Number of employees: 2-10 employees

    September 2018

    Awesome product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Customer service has really stepped up their game.

    Pros

    The ease of this product is unbelievable. I have never utilized such a user friendly software program.

    Cons

    Because this is cloud based my internet isn’t always as fast as I would like for using this program.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Nicole from RCWC

    Specialty: Mental & behavioral health

    Number of employees: 2-10 employees

    September 2018

    Difficult interface

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Liked the scheduling far better than the notes sections. Not many options in the way of documentation.

    Cons

    repeating appointments were a challenge and it didn't sync with other calendars. was hard to switch between functions and would freeze often. App would freeze and didn't perform basic necessary functions.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Iren from Hospitality

    Specialty: Billing services

    Number of employees: 2-10 employees

    August 2018

    Does the job

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Medical billing software, in general, is stuck in dark ages. Needs to have proper UX redesign.

    Pros

    Once you get to know it, it actually does the job of submitting invoices. The support team is very helpful.

    Cons

    The software is not intuitive and not designed with the user in mind. Lacks such simple conveniences as copy and paste.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Tonya from HOPT

    Number of employees: 11-50 employees

    August 2018

    Do NOT Purchase NudMD

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Once therapist side of evaluation, daily, progress, and discharge notes were developed, they worked well. Good training on how to use with therapist side and intuitive. Decent ease with scheduling.

    Cons

    Billing side is a nightmare. Very poor training for front staff and unorganized. This system after using it 6 months is still way less efficient than our old billing software. We went electronic charts and scheduling to save time and money but excessive front desk time now needed and spend on billing and trying to get answers from clueless customer service. Unable to get correct or helpful advise with customer service or even manager of billing. Would not even answer simple direct emails or return phone calls for answers. Initial set up got our tax ID incorrect and did not get reimbursed from multiple insurances for over 6 months til we got an answer of the issue. I am still paying for two clearing houses due to an insurance still paying half the time through the old system and half the time in the new system. Very slow to get into and use even though cloud based. It took over 22 minutes until I could get back online the other day while I was treating a patient. And constant software updates screw up icons, scanners, or printers where we have to spend lots of hours on IT and problem solving. Beware do not ever sign a contract for this product. I can not wait until mine is up!!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Carlos Alejandro from Universidad Central de Venezuela

    Number of employees: 1 employee

    August 2018

    Friendly and useful

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    Excellent product, very recomendable and it is easy to use to someone whom is not an expert in computers.

    Pros

    It is very easy to use and friendly. Also, have a reasonable price, I mean it is less expensive than others. The customer service is very efficient and answer your doubts quickly.

    Cons

    I don´t have any issues with this product, maybe some bugs that need to be fixed, but in overall it is a great product

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Carla from Terra Nova Medical Group

    Specialty: General practitioner

    Number of employees: 2-10 employees

    August 2018

    Not intuitive - NOT designed for Medical Doctors

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Make a list of the basic task the doctor does to complete a chart. Then ask them to show you how they perform that task. Don't be like me and take for granted that a doctor can pull up a med, and see the mg dosing, or use a simple auto correct, or upload and save a form without waiting so long it delays your intake. Perhaps choose another software that is actually designed for medical doctors.

    Pros

    Looks professional and has nice colors. It has caused us to become creative and design our own "work arounds", which are costly to our practice but necessary to use this software.

    Cons

    The software freezes constantly requiring to reload it. The pharmacy meds are listed by full name, then NDC, then mg. They list a multitude of NDC numbers that the doc has to "choose" in order to auto fill. Cannot see the mg of med because the window is so small, requiring the doc to scroll down and across to find the right med. What doctor will know the NDC no. the pharmacist will use? A mystery! Doing the shortcuts for common meds is very time consuming since a lot of meds are prescribed and you must input those individually and for each doctor separately. The software will not allow more that 10mb to be uploaded into a chart at a time, and each page takes 10 seconds to save, blocking the use of the software until the save is completed. To upload a 25 pg medical chart scanned to the patient's record requires you to separate it into 5 pages each, wait for the minute to upload before you can move on to the next batch. More than 5 minutes to compete the process before you can use the software. A killer for an office that needs to upload various forms we complete for patients. A CD with 160mb to upload? Impossible. They don't have the common auto correct for medical terminology that other softwares use, requiring time consuming corrections by hand. Any fixes take months and you have to hound the support team to do them. They have to send the requests to a tech committee to review it. They never respond to your request, especially when they cannot or will not do the fix. Now that they are merging with AdvancedMD, they won't consider a fix unless it is urgent. Wait! Our fixes were requested long before the merger, over 6 months ago! And the one task we were promised to be fulfilled within three weeks of our purchasing the product (and as a condition of purchase) is still not done, and it has been over 6 months in the waiting. You cannot see more than one page on the screen so you can review an area while writing the chart. Sadly the staff are unaware of how a busy medical practice is run, or perhaps their hands are tied because the software falls very short of being useful for a medical practice. Not a good match for busy doctors. Many more issues, but I've run out of space.

    This review was submitted organically. No incentive was offered
    Review Source
  • Griselda from Pro-Life Imaging LLC

    Specialty: Radiology / imaging

    Number of employees: 2-10 employees

    August 2018

    Satisfied

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    I cannot give a valuable opinion until a considerable amount of time using it has gone by.

    Pros

    Easiness to move from window to window and the simplicity to the eye vision to catch the information.

    Cons

    It takes a while to open. Other than that I don't have any complaints. I haven't had the need to call for support as yet.

    This review was submitted organically. No incentive was offered
    Review Source
  • Robert from UR1 Professionals

    Specialty: Billing services

    Number of employees: 2-10 employees

    July 2018

    Great software, so so customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's user friendly and easy to use. Navigating the software is a breeze and claims submission was simple enough.

    Cons

    We had multiple issues with their customer service. It seemed more important to the people we were talking to to place blame instead of resolving our issues. For that reason we left.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Maziar from CourseNetworking

    Specialty: Other specialty

    Number of employees: 11-50 employees

    June 2018

    Very good UI/UX

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Clear and easy to understand UI. Good reporting tool with colorful reports. Fast enough for the purpose.

    Cons

    Sometimes freezing. Written in Java but no support for other OSes as good as for windows. Customer support needs improvement.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Megain from Marietta Podiatry Group

    Specialty: Podiatry

    Number of employees: 11-50 employees

    June 2018

    Always easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It is always user friendly, which helps keep thing running very smoothly. Which makes the work day better.

    Cons

    It freezes up sometimes, while using it. Which can be very annoying and delay your work day. But not always

    This review was submitted organically. No incentive was offered
    Review Source
  • Ashley from LPCH

    Specialty: Hospital

    Number of employees: 201-500 employees

    June 2018

    Good experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This is a good company. It will do better in time i think

    Pros

    We were able to get faster claims by using NueMD. Good experience. Billing and scheduling was easier too

    Cons

    Some of the links on the page did not always work. The layout of the website could use some touch-ups.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Tina from Diagnostic Medical Testing

    Specialty: Pulmonology

    Number of employees: 2-10 employees

    May 2018

    Nue MD is all you need

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Keep up the great work!

    Pros

    What I like most about this product, It's very user friendly, Customer support is at your finger tips, love the tutorials, quick is easy scheduling and billing. very pleased.

    Cons

    the only thing I can think of is the updating of Java to run the program, some times is a pain. but once it's update it's all good.

    This review was submitted organically. No incentive was offered
    Review Source
  • Jennifer from VeinCare Experts

    Specialty: Vascular / phlebology

    Number of employees: 2-10 employees

    May 2018

    Great value

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Ease of use, simplicity of charting for nurses and doctors, electronic billing and ERA is a GREAT feature, easy to learn for first time electronic charting

    Cons

    the lack of customization for reminder texts, cannot add specific messages as reminders, also sometimes it is hard to reach customer service

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Melissa from nephrology practice

    Specialty: Ophthalmology

    Number of employees: 2-10 employees

    May 2018

    Product is Good Customer Service BAD

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Product is easy to use navigating is easy. The sales rep was the best part of the entire experience.

    Cons

    Before you get to the product you have to deal with customer service and training which is the WORSE out of 20yrs billing this is the WORST customer service I have every dealt with. Training is HORRIBLE!! I had a total of 3 training sessions with 3 different people and all 3 said something different on the same topic. I did not know who to listen to.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

    Response: Jennifer, Nuesoft Technologies

    May 2018

    Hi, Melissa. I'm sorry to hear about your experience. I would love to discuss this further. Please send an email to jen@nuemd.com and we can set up a phone call. I look forward to speaking with you.

  • LAURENE from HMV Diagnostic

    May 2018

    Such ease with this program

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love that it is so user friendly to be honest. It has been easy to train new employees with it. The information is easy to get to under the tabs. Just plain easy to use

    Cons

    I don't like that all the tabs aren't available when you are in another so you have to go back then to the tab you needed

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Julie from Premiere Medical Billing

    March 2018

    This software is very user friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Fast and easy to use.

    Pros

    The thing I like most about this software is that it is easy to use, anyone can learn it quickly which saves me time on training employees. I also really like the support staff, you can call or do live chat.

    Cons

    The least I like about the software is that all my clients do not use it. I do work on other systems for some other clients and this one is by far the best.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jake from USBChiro

    Specialty: Chiropractic

    Number of employees: 2-10 employees

    March 2018

    Not for DC's

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    If you are coding for PT or DC codes the built in "scrubber" to help insurance approval is no better than any other software and it doesn't catch really any mistakes. Like I said, if you're a normal MD going about your day, i'm sure it's fine. Other than that keep looking.

    Pros

    This is obviously a well funded software that has thought of nearly everything when it comes to the standard medical office visit. The billing/insurance tools are really good... for MD codes.

    Cons

    If you are not a standard medical practitioner don't even bother. The customization is very limited and not comprehensive enough to be accepted by most insurances (especially PI cases). While it does initially have a fresh new look when you actually start using it you realize it is very click/drop-down heavy. The end result for a specialized clinic notes is less than adequate. I end up having to do a lot of typing to fill in gaps where the software doesn't even have an for macros or hot keys.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Shelby from MAD Billing Service

    Specialty: Billing services

    Number of employees: 2-10 employees

    March 2018

    User friendly!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love that this software has its own clearinghouse so you don’t have to mess with a separate one and pay for something else!

    Cons

    The customer support really needs worked on. I feel like I was always being transferred and wasn’t getting any answers.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
Do you use NueMD?Write a Review
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (844) 686-5616