About OpenPM

OpenPM is a cloud-based solution designed to help medical organizations manage billing, accounting, patient records and more via a unified portal. The platform enables institutions to streamline managements of claims, patient follow-ups and cashflow operations in real-time.

OpenPM includes an appointment scheduling functionality, which allows medical professionals to create, view and track upcoming appointments using colour-coded slots and custom rules. It offers a host of features such as patient registration management, electronic claims processing, form generation, credit card processing, HIPAA compliant internal messaging, and more. Additionally, administrators can utilize the built-in eligibility verification system to verify insurance coverage, birth da...


Read More

Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

3 Reviews of OpenPM

Overall rating

3.00 / 5 stars

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1 - 3 of 3 results

Do you use this product?Write a review

April 2019

Kelly from Clean Claim MD, LLC

Verified Reviewer

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

I could not live without Open PM and their team!

I have multiple clients on this software and everyday Open PM makes my business run smoother. Eligibility, claims status, Worklist, Interactive Aging to catch patterns, Many reports, and so many things I could learn about the software. If I had any suggestions it would be to have a weekly tip on different things in the software.

Pros

User Friendly, Great support, and this software is by far the best I have ever used. As I have said before I would rather shave my head with a cheese grater than change software.

Cons

I don't think I have a con about the software, if I have any problems the problem is always addressed.

April 2019

Matthew from LLA Therapy

Verified Reviewer

Company Size: 51-200 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

4.0

Functionality

3.0

April 2019

A Mediocre Billing Program

Pros

I like that you can sign off on groups easily. I would not want to write a separate review for every patient for groups. I also like that the program saves activities, diagnoseses, etc.

Cons

You have to individually sign off on each note. Would rather be able to enter all my notes and sign off on them one time. The interface can be clunky and hard to use sometimes.

September 2020

Andrew from Andrew Erickson MD PLC

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

September 2020

AVOID - simply does not work

OpenPM is the single largest ongoing problem in my office. I am unable to bill effectively. I do not trust the software or it's representatives. Have many lost claims as a result. OpenPM is an expensive mistake.

Pros

Nothing! I can't think of a single good thing to say.

Cons

As above - simply does not work. I was able to get very few claims through without HOURS of troubleshooting. No immediate tech support available to resolve issues. Responses to requests for help are typically delayed 24 to 48 hours. Support has frequently able to resolve the issues in the short term, but is unable to identify the root problems to prevent the same issues from occuring repeatedly. OpenPM staff typically tries to shift blame to my staff - claiming I am not enrolled with insurers, that EDI links have not been set up, that ERA agreements are not in place, etc. All of this is easily verifiably not true.

Reasons for Choosing OpenPM

Purported to work well with the Praxis EMR

Response from OpenPracticeSolutions

Replied February 2021

Thank you for taking the time to write a review. We are very sorry to hear that your early experience with OpenPM was not positive. The OPS team is very committed to serving our customers and ensuring a high level of satisfaction with our software and service. We are pleased that our one-on-one training sessions have provided the assistance needed to get you back on track as a happy customer!